Galaxy Note 4 Lollipop issues and solutions

With the release of Android #Marshmallow nearing, it’s unfortunate to hear reports from users who still suffer from now “ordinary” #AndroidLollipop – related issues. Below are some of the issues attributed to Lollipop on #GalaxyNote4 at this time. We hope that the solutions provided here can help the readers concerned as well as the Android community in general.

Note 4 Lollipop

These are the topics covered in this post:

  1. Apps not working properly on Samsung Galaxy Note 4 with Lollipop
  2. Should you update to Lollipop or not?
  3. Waze, Google Maps, Location services not working properly on Galaxy Note 4 after updating to Lollipop
  4. How to update AT&T Galaxy Note 4 to Lollipop
  5. Bluetooth connection no longer working properly after updating Galaxy Note 4 to Lollipop

If you want to share your own problems to us, please use the link provided at the bottom of the page.


Problem #1: Apps not working properly on Samsung Galaxy Note 4 with Lollipop

Since Lollipop was installed I have 2 chronic ongoing issues.

  1. Phone will just shut down/off to a black screen even though I have 41-82% battery charge left but only when in Facebook or Google Internet usage. Plug in the charger and the phone reboots. Even put in a new battery but the problem continues
  2. While watching a downloaded movie/TV show via uTorrent, Movie Tube, xFinity, Show Box , etc., the sound will cut of every 10 minutes for 10 seconds. No matter what level the sound is. I’ve deleted every audio/video app and re-installed them. Same problem persists.

My carrier is Metro PCS.

Samsung will not support any technical support as  this is an unlocked phone even though I bought it directly from Samsung in Dec. 2014.

Metro PCS states: contact Samsung!

I’ve emailed various Google support sites on these 2 issues over the past 2 months and no responses.

R.I.C.K.Y the Android guy for one.

All I ‘m  getting are pop up adds in place of trying persistently to  get  these issues answered.

Please help or direct me  to who can. Thanks. — Tod

Solution: Hi Tod. All post Lollipop-related problems can be fixed by standard software troubleshooting. If you are yet to read our short discussion why Lollipop is such a headache to some, make sure to visit this page: Why Android Lollipop Causes Problems.

Now, these are the potential solutions to your problems:

Boot your Note 4 in safe mode

Some apps built before Android Lollipop may no longer receive any updates or compatibility upgrades to work with Lollipop at this time. The easiest way to check if the problems are due to an installed app is by booting the phone in safe mode. This environment prevents third party apps from loading (and may not be detected as installed) so it’s a good tool at your disposal to isolate the cause. If these problems won’t appear when in safe mode, you can uninstall your third party apps individually until the issue has been eliminated.

Here’s how to boot in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Wipe the cache partition

Another procedure to do to fix your issues is deleting the system cache or cache partition. The system cache stores downloaded items from Play Store and other app-related files in order for the system to load app faster. Every time you tap an app icon on the screen, one of the background processes that happens is the system attempting to access the cache partition to load an app quickly. This process is repeated every day and every time you open an app. After some time, the cache gets full and disorganized so it’s highly recommended to regularly clear the cache partition.

Following an update, there’s a chance that the cache partition will become disorganized, cluttered, or contain outdated and irrelevant files. While updates like Lollipop are supposed to automatically create a new cache, this does not always happen in reality. One of the main reasons why so many users are complaining about slow performance, lag, or freezing issues after updating to Lollipop is a corrupted cache partition. We think that this is also the reason for your case. If you haven’t tried clearing the cache before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

Reset the phone to factory defaults

If the previous two procedures won’t do anything, that’s a sign that the most likely culprit is a corrupted firmware. Restoring the phone’s defaults can effectively revert the phone back to its original software condition. Below are the steps to perform a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Should you update to Lollipop or not?

I’ve held back update cause I’ve read that you are supposed to back up phone on computer & perform factory reset to get full benefit from Lollipop. All the problems after installation of the Lollipop update makes me scared to death. I’ve never backed up phone either. I wish someone could help me walk me thru this. Reassure me or something. All I see is problems with the update. I know I have to do this, cause the other update is slowly approaching. Why these updates are so slow & apps are not ready. Help!!! — Terri

Solution: Hi Terri. All the negative hypes received by Android Lollipop floating all over the web appear overwhelming but in reality, only a fraction of users are actually affected if you consider the tens of millions of devices now running this operating system. We still recommend that you update your phone when Lollipop becomes available because we think that the gains significantly outweighs the pains.

A good rule of thumb to follow after doing a major update like Lollipop is to clear the cache partition and do a factory reset. If some apps begin showing weird or unusual behaviors that were not present prior to installing Lollipop, make sure to check if an update is available for it to ensure that it runs well with the new firmware. If it continues to show problems, simply uninstall it as it may not be fully optimized at the moment to work properly with Lollipop.

Problem #3: Waze, Google Maps, Location services not working properly on Galaxy Note 4 after updating to Lollipop

Ever since updating to Lollipop 5.0.1, I have horrible issues with the GPS when using Waze and even Google maps for live routing to places. I constantly get, “no GPS” errors and spotty location services. I think it seems to work OK with other apps, like weather apps. Just not reliably when trying to get location in routing apps. I believe that before the Lollipop update GPS worked flawlessly. — Rex

Solution: Hi Rex. As mentioned in our previous post, please do the basic software troubleshooting to fix the issue.

Problem #4: How to update AT&T Galaxy Note 4 to Lollipop

My phone has not received the Lollipop update yet. It was released for AT&T on April 14, 2015. When I do the update option it always says my phone is up to date with the latest version. My friends have the same phone thru the same company and they received there update notification months ago. I took it to the AT&T store and the young men couldn’t figure out why it hasn’t downloaded the lollipop version. Please help me so I can get lollipop updates.  — Stacie

Solution: Hi Stacie. Over-the-air (OTA) updates from carriers follow a certain schedule to make sure that everyone will have a smooth experience when downloading it. This is also to ensure that servers do not get overwhelmed when there’s a sudden spike in download request. If you want install Lollipop on your device right now, just follow these procedures below.

Install Lollipop via Samsung Kies

If you are not familiar with Kies, you can download it from Samsung website first and install it on your Mac or PC. After the installation, connect the phone to your computer via a USB cable and follow the simple instructions. If an update is available for your device, Kies will accordingly tell you so.

If there’s no available update, consider installing Lollipop via Odin.

Install Lollipop via Odin

Before you attempt to update via Odin, make sure that you know your phone’s exact model. After that, search its corresponding firmware and download it to your computer. A popular repository of stock firmware is SamMobile. Make sure to get the correct firmware to avoid problems.

After you have downloaded the firmware, download Odin v3.09 and install it on your computer.

Other things you need before you update include:

  • Samsung drivers
  • A fully charged phone
  • Enabled USB Debugging option (under Settings>Developer Options)
  • A back up of all your personal files (photos, videos, music, contacts, etc)

The rest of the instructions are self-explanatory but if you need the specific steps, here they are:

  • Unzip the downloaded firmware file.
  • Launch Odin.
  • Turn off the phone and boot it in download mode by pressing Volume Down, Power, and Home buttons at the same time.
  • Connect the phone via USB cable to your PC or Mac and wait for Odin to recognize it (a blue box should appear in ID:COM).
  • Only Auto-Reboot and F.Reset Time must be checked in Odin and nothing else.
  • Click the AP button and find the tar.md5 file in the unzipped firmware file in your computer.
  • Click Start.
  • The process will take some time so just wait for it to end.
  • A green PASS message should be displayed if the procedure is successful.
  • Restart the phone to start using Lollipop.

Problem #5: Bluetooth connection no longer working properly after updating Galaxy Note 4 to Lollipop

I’m having problems with the Bluetooth. I have tried 2 different Bluetooths and having the same problem. What is going on is it shows my Bluetooth is still connected to phone, but when I’m talking to a person it goes back to the phone and then back to Bluetooth again. I have tried Plantronics and now I’m using a Jabra. I thought Plantronics’ Bluetooth was bad so I got a new replacement but it did same thing.

So I order Jabra but I’m still having same issue. Not as bad with Jabra as with Plantronics though.

I have tried taking battery out and reconnecting again and still same problem. Is anyone else having this problem. The Plantronics rep said it is losing connection between phone and Bluetooth. Did not have problem until I updated to Lollipop. — Sherry

Solution: Hi Sherry. If the problem started happening only after updating to Lollipop, please do the following solutions:

  • Delete Bluetooth profiles and re-pair the devices
    • Delete all Bluetooth profiles in your Note 4 and on the accessory you are using (if possible).
    • Once the profiles have been deleted, turn off your phone, remove the battery for 10 seconds, and restart it.
    • Re-pair the devices.
  • Delete the cache partition
    • Steps are provided above.
  • Wipe the phone clean via factory reset
    • Steps are provided above.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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One Reply to “Galaxy Note 4 Lollipop issues and solutions”

  1. I have Galaxy Note 4 edge All My call go directily to voicemail Ive check to make sure everything was turned off it seems all this happend after upgrade 5.1.1 please help Thanks

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