Owning a smartphone is a must these days for a person who wants to stay connected. The #Samsung Galaxy #S4 for example is one such smartphone that allows a person to go online aside from making calls and sending text messages. This phone can further be customized by downloading apps to it which enhances its usefulness. All of the features of this phone model and any other smartphone however are dependent on one thing and that is its power. Once the battery power runs low it needs to be charged.
There are however instances when the #GalaxyS4 won’t charge. This and other related problems are what we will be discussing in this latest installment of our troubleshooting series.
If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S4 Not Charging
Problem: Hi. Recently, i wanted to charge my phone but when i looked at the display, it showed that it was not charging. Instead, it showed me a power sharing message, asking me to download an app to power share. My phone cannot charge when on and if i off it and charge, it shows the black battery with a charging sign, but it does not show the battery percentage and takes very long to charge. I am not sure whether the 2 issues are related.
Solution: This phone has a feature which allows it to charge other devices connected to it. This is quite handy if you have another phone that’s low on power and are expecting a text or call to arrive. To take advantage of this feature all you need to do is to use a power sharing cable and download the Samsung Power Sharing app from the Google Play Store. In this case, since you are not charging another device but instead charging the phone itself but getting the error message “Power Sharing. You must download the app in order to control the amount of power shared. If you connect your device to another device with the Samsung Power Sharing Cable EP-SG900 without the app, the entire battery amount will be transferred to the other device. Connect to Samsung Apps and download the application ” then there there are two reasons why this is happening. First it could be a software related issue and second it could be hardware related.
Troubleshoot the software side first by backing up your phone data and doing a factory reset. This configures your phone to its original new condition. Make sure to backup your data first before proceeding as it will be deleted in the process.
If the problem still persists then it’s time to concentrate on the hardware side. Inspect the phone charging port and check if there are any signs of dirt or lint. Clean it if necessary using a can of compressed air or cotton bud dipped in alcohol.
The USB cord that you are using may be faulty and is causing this issue. Try using another cord and see if the issue still occurs. You should also try to use a different wall charger.
If the problem still persists then your phone may have a defective charging port. Bring your phone to an authorized service center and have it checked.
S4 Does Not Turn On Or Charge
Problem: my phone suddenly turned off and wouldnt turn on even after i tried a soft reset and recovery. Nothing happens when i plug it in to charge although it feels hot after a while and i don’t see any reaction at all even after i put the battery in and out. The phone has been randomly restarting for the past few weeks. About a month ago, the phone suddenly turned off and when i restarted it, it showed lines across the screen and pixels at the bottom of the screen but after two days, it suddenly on again and it was back to normal.
Solution: If the soft reset fails to resolve the problem then this could be a battery problem. Have you tried using a new battery on your phone then check if the issue still occurs? If you haven’t then get a new battery. Before inserting the new battery remove the old battery then press and hold the power button of the phone for at least a minute. This discharges its circuits and clears out its RAM. Insert then new battery then turn on your phone.
If the phone still does not turn on then plug your phone to the wall charger and let it charge for at least 20 minutes.
As a final resort you should attempt to do a factory reset from recovery mode. Take note that this will delete all data stored in your phone so make sure to only do this if you have recently made a backup of your phone data.
S4 Fast Battery Drain
Problem: I’ve recently just bought a brand new battery because it was draining way too fast. It’s still draining way too fast and I’m hardly on my phone so I can save what power I do have in case I need it. I close all opened apps as well. Also, either when I pull down my actions bar or manually go into it through settings, there is no option for mobile data other going in manually, like 5 or 6 different pages to open to get to it. Very frustrating.
Solution: Several factors that can cause a battery to drain quickly are the phone settings, number of apps running, corrupt data, or a faulty battery.
You have already replaced the battery with a new one so we can take this out of our list as a possible cause of the problem.
Proceed with checking if this issue is caused by some third party app by starting your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while those apps that you downloaded are disabled. Try to observe the battery life of your phone in this mode and see if there is an improvement. If the issue disappears then it could very well be caused by an app you downloaded. Find out what app this is and uninstall it.
Another possible cause of the battery draining quickly is our phone settings. Turn off any service that you are not using such as Wi-Fi, Location, Bluetooth, and mobile data just to name a few.
To eliminate the possibility of corrupt data causing this problem you should take out the microSD card of your phone if it has one installed. You should also wipe the cache partition of your phone from the recovery menu.
If the problem still persists at this point then I suggest you backup your phone data then do a factory reset. This reset will also restore the quick settings option of your phone with the mobile data switch appearing on the list.
S4 Randomly Turns Off & Does Not Start
Problem: My Samsung Galaxy 4 Mini shut off in the middle of a text message and will not come back on. the battery was at 72% and was still charging when this occurred. I’ve tried a soft reset, I have tried to hold the volume up, power, and home. my phone will vibrate but not blink or come on. screen is completely black. Also, when i called my number from another it didn’t go straight to voicemail like it would if it were off. Please help
Solution: Try taking out your phone battery then press and hold the power button for a minute. THis discharges your phone circuit and clears out its RAM. Reinsert the battery then turn on your phone. Check if the issue still occurs.
If the problem persists then check if this is a screen issue by connecting your phone to a computer running Kies. If your phone is detected then this may be a problem with the phone display. Bring your phone to an authorized service center and have it checked.
S4 Needs To Be Connected To Charger To Boot Up
Problem: Phone just shuts off and tries to restart, mostly while using an app. Have to plug in to get passed the restart phase to use phone.
Solution: This could be an issue caused by corrupt data. I suggest you backup your phone data then do a factory reset. If your phone needs to be connected to a charger to get pass the boot up screen then try replacing your phone battery with a new one.
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