Verizon Galaxy S6 Contacts app stops when Visual Voice Mail is accessed

This post will deal specifically with Verizon Galaxy S6 and the infamous “Unfortunately, Contacts has stopped” error that reportedly pops up when users try to access the Visual Voice Mail. Once Contacts starts failing, all other Verizon bloatware will stop working as well.


If you’re under Verizon, your Galaxy S6 is set up so that when somebody calls and leave a message, you will be prompted to enroll in the company’s Visual Voice Mail service, which has a 30-day free trial period. It seems like the service can mess up your phone big time regardless whether you enroll or decline the offer.

We did receive emails from our readers seeking assistance to this problem and here’s one example…

I missed a call and they left a message. I tapped on the voicemail popup and went to Verizon visual voice mail. I declined the $2.99 per month service and listened to the message. I then tapped on the phone to go to my missed calls to call back and I got the error. I have cleared my cache and followed your other tips and no luck. The same thing happened 3 days ago and I ended up doing a factory reset and things worked until I opened the voice mail app. It’s a preloaded Verizon app that I can’t disable.”

In case you have other issues with your phone, try to go through our Samsung Galaxy S6 troubleshooting page as it contains solutions to problems we already addressed. Find problems related to yours and try the solutions we provided. If they won’t work for you, then feel free to contact us but please be detailed as much as possible when describing your problem so that it would be easier for us to assess your concerns. The more information you provide, the more accurate our solutions are.

Potential Solutions

The error message “Unfortunately, Contacts has stopped” can now be triggered by the Visual Voice Mail app and there were reports from Verizon subscribers that the following procedures may just get rid of the error…

Disabling Advanced Calling

Verizon offers High-Definition Voice Calling, which is actually a good service if many of the people in your contact list also subscribed for it. There were reports from users who were experiencing the same issue as stated above that were able to fix the problem by disabling this service. So, if you’re currently bugged by this issue, it may be worth going through these steps…

  1. From the Home screen, drag the Notification Panel down.
  2. Touch the Settings icon at the upper-right corner.
  3. Under Wireless and networks, touch Advanced Calling.
  4. Touch Advanced Calling once again.
  5. Tap the slider from On to Off.

After you’ve followed the steps above, reboot the phone and try to dial a number from your contact list to see if the error will still pop up.

Before we proceed to the next potential solution, here’s another message from our reader who’s also having issues making a call due to the same error message.

When I try to make a phone call by pressing the green phone button, a pop-up appears and says “unfortunately, contacts has stopped” – this just started today after I had accessed my voicemail and forwarded the VM to another person. I can still get into contacts, so I don’t know why it says that – but it won’t let me make a call.”

Closing Voice Mail app

Once you try to listen to your voice mails, Verizon’s Voice Mail app will come into play and will continue running in the background. If it triggered the error, then the temporary fix would be to close it. Here’s how you do it on your Galaxy S6…

  1. From the Home screen, tap the Recent apps button.
  2. Scroll to and swipe left or right the Voice Mail app to close it.

Alternatively, you can just go to the Application Manager and close the app from there…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Voice Mail.
  6. Tap Force Stop.

Workaround 1

In case you’re in a hurry to call somebody and you’re getting the “Contacts has stopped” error every time you dial a number from the list, just open the Phone app and manually key in the numbers and call. That usually works as the Contacts app isn’t being used.

Workaround 2

While Voice Mail app comes pre-installed with your phone, it can be disabled by booting the phone into safe mode. This is just a workaround and not a permanent fix but still very useful if you want to call somebody right away while having this issue…

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Performing Master Reset

Now, if the first two procedures haven’t fixed the problem, it’s time you performed full master reset to bring the phone back to its factory defaults. This time though, make sure you won’t open the Voice Mail app because you will be experiencing the same problem just like what our reader said.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

We are not sure what Verizon has to say about this issue and what its actions would be in resolving this concern, but we hope the company would issue a statement that would explain why apps would start failing if its Visual Voice Mail app is accessed. And lastly, we hope the company will roll out an update that will address this issue once and for all.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.