Fixing Samsung Galaxy S6, S6 Edge “Unfortunately, contacts has stopped” error and related problems

“Unfortunately, contacts has stopped” error is one of the most common app-related errors any average Android user encounters. Sometimes, the error goes away on its own after updating some apps but for those who experienced it persistently, it can be a source of frustration and annoyance. In fact, any app-related problem is an annoyance to some extent. This post is created to help our community deal this #SamsungGalaxyS6appproblems.

Samsung Galaxy S6 Edge "Unfortunately, contacts has stopped" error


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Problem #1: “Unfortunately, contacts has stopped” error keeps popping up on Samsung Galaxy S6 Edge

I was getting “Unfortunately, contacts has stopped” error message on my Note 3, and only a factory reboot got rid of it. I decided instead of reinstalling all my apps, setting all my preferences, etc.

I’d get a new phone, so I got a Galaxy S6, spent hours setting it up. Unfortunately, for a moment today I got the same error message back! So something in my reinstalled stuff is triggering it. I got rid of it, at least for now.

I found I could dial by opening contacts and using a contact to dial. I found when I scrolled down my call log, which only had calls in it since I got the phone yesterday, when I hit the end of the call log, that would trigger the error message.

I deleted all the calls, only a dozen since yesterday. Now the phone seems fine. However, I can’t restore my old call logs from the Verizon Cloud. Cloud says I have 499 calls logged, and it downloads them and says they’re restored, but they are not. Only the three or four calls I made today, after I deleted yesterday’s calls (see above) show.

I think I should leave well enough alone Not try to figure out how to restore my call logs, I can live without them. But if the problem returns, and I want to follow your advice on how to fix it, you mention unsyncing as a step. What does that mean? How do I do it? Perhaps you can add these details to your instructions in how to fix this error message, since I don’t know what it means and how to do it. — Ronald

Solution: Hi Ronald. The “Unfortunately, contacts has stopped” error is generic and can occur on any Android device. This means that its potential solutions are the same across devices. We are assuming that you have already tried the suggested troubleshooting steps in these posts:

We are certain that one of your apps is causing the issue based on your description. It’s highly unlikely that it is a firmware glitch because you have a new device. What you must do next is reset the phone to its factory defaults one more time. After that, install the apps individually until you have isolated which one is the culprit. Make sure you observe how the phone works after each installation. There is no other way to hasten this process, unfortunately.

Unsyncing means turning off the sync function of your phone. If you want to unsync a particular account, you can go under Settings>Accounts and tweak the account in question.

Problem #2: How to turn off annoying My Places notifications

I was reading your help regarding how to turn off the My Places notification that keeps popping up on top, but in the details you described, my S6 doesn’t have a Location option to push from the system menu. Your instructions was to go to APPS then SETTINGS, but mine doesn’t have the LOCATION, like the text reads, anywhere, so maybe it’s a Sprint thing. I DO have a Location icon at the top of the swipe down screen, that is off. When I click on the edit button on same drop down screen, The Quick connect” is checked & the “S Finder” is also checked, so I don’t know if one of those might be turning the “My Places” notification on, for some reason.

All I want to do is turn off the “My Places” notification at the top that always comes on after I clear it 40 times a day, it seems like.

It says at top:

My Places

To use My Places, turn on Location, or turn on Bluetooth or WiFi

I don’t want any of those on, unless I need them. Is there a way to make it go away for good? It is so annoying.

Thank you for your support and the info on your site. It is awesome! — Jaxxonline

Solution: Hi Jaxxonline. If you don’t want to use or get notifications from My Places, simply disable it. You can do so by doing these steps:

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe right to the ALL screen.
  • Scroll to and tap My Places app.
  • Tap Disable button.

Problem #3: Google Talkback on Samsung Galaxy S6 Edge not working properly

When I installed Google Samsung Talkback feature on my phone, and tried to use it to read articles and books, it started flipping out on me. It would skip multiple sentences and keep skipping sentences and lines and paragraphs and read about only two words in each paragraph at a time before moving to the next one.

I tried to uninstall it but it won’t let me, and it won’t let me use a different English version such as Australian or United Kingdom even though I have selected them. I will select that I want to use English Australian female teacher and it gives me the regular English United States female voice even though it says that I am using the Australian one, that is not what I hear. Talkback feature works so well on my  S5 and if I had known it was going to act like this on this phone I wouldn’t have gotten this phone. Please try to fix or let me know what I need to do. Thanks! — Blaire

Solution: Hi Blaire. Google Talkback app is one of several Google services that is embedded to the firmware so there’s no way to uninstall it. The only available options for you are Disable, Uninstall updates, and clear cache. Try clearing the cache of the app first and see if it will make any difference.

You can also clear the phone’s system cache by following these steps:

  • Turn the device off.
  • Press and hold the Power, Volume Up and Home buttons simultaneously.
  • When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  • Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  • To confirm the selection, press the Power button.
  • Wait for a while until wiping the cache partition is finished.
  • Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  • Press the Power button to confirm it, and your device will automatically reboot.

If this problem is not caused by outdated or corrupted system cache, consider doing a factory reset.

Problem #4: Spotify app keeps disconnecting on Samsung Galaxy S6 when connected to mobile data

I’ve been a paid subscriber to Spotify for nearly a year now and up until recently all’s been well.. until about 2 months ago or so. I’ve started having the issue of whenever I’m out driving or not around a Wi-Fi that I’m not connected to my Spotify will often times cut out.. basically it will play the first 10 to 20 seconds of the song then just stop.. it acts like it’s buffering or something and says I have no Internet connection.. that being said sometimes there’s no issue and Spotify will work just fine but that’s rare.

now I’ve tried to turn off Wi-Fi and just use my data connection and still doesn’t make a difference.. I’ve checked my settings to see if there’s something that may cause it and found nothing that should cause it..

I  have plenty of data left on my plan and be in town where I have at least 3 bars of connection but still most of the time it’s just so frustrating that I either put the radio on.. which in my town all the stations basically suck or listen to the music I have on my phone which isn’t much because I pay 10 bucks a month to not have to keep my music  on my phones memory..

anyway I think I’ve covered my issue please help and thank you for your time. — Jeff

Solution: Hi Jeff. Spotify app does buffer like what you may have observed in YouTube or any other streaming sites IF your internet connection is unstable or unreliable. If this problem does not happen when you are connected to a fast Wi-Fi network, that’s a clear indicator that your mobile data connection is at fault. Please work with your mobile data provider to see if there’s something that they can do to help you fix a possible data connection problem.

We are assuming that the Spotify app is updated but if not, make sure that is. Other app-related troubleshooting may help like deleting the app cache and data, deleting the system cache, or doing a factory reset if you suspect that there’s a phone-specific error involved.

Otherwise, getting full support from Spotify team may work as well. You are a paying customer so Spotify’s technical team can help you with the problem if the reason behind is app-specific like coding errors and the like.


Related post: Reasons Why Android Apps Crash


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One Reply to “Fixing Samsung Galaxy S6, S6 Edge “Unfortunately, contacts has stopped” error and related problems”

  1. Regarding the instructions for turning off my places, when I went to the app in the app manager, both the disable button and the notification button are grayed out and cannot be selected. I have the samsung note 5.

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