Fix Samsung Galaxy Note 4 “Unfortunately, the process has stopped” error

Unfortunately, the process has stopped.”

That’s the actual error many Samsung Galaxy Note 4 owners got after they updated their devices to lollipop. While it brings new cool features and bug fixes, problems like this happen all the time. Sometimes a “bad” firmware or update may cause it and most of the time, it’s the caches and data that get corrupted creating conflicts in the new system.


There were other users who reported the said error is accompanied by yet another system prompt that goes, “An Application Requires an Update. Requested by Google Play Services.” This time, it’s clear what needs to be done to get rid of the error but the problem is it’s not indicated what app needs to be updated.

I will walk you through in troubleshooting this error message based but since I really don’t know what’s happening to your phone, I will try to base my troubleshooting on most common situations that may have caused this problem. To give you an insight on how this issue occurs, here’s an actual message from one of our readers…

I hope this reaches someone, I found this email address from a Google search. My girlfriend has a Note 4 and every two seconds a notification pops up saying “unfortunately, the process has stopped.” It then gives you two options; one being “report” and the other “ok” you can then proceed to choose either one and then the very same notification pops up in a matter of two seconds. Basically she cannot use her phone what so ever do to this reoccurring notification. I hope that somebody can help me out with an answer for this issue. Thanks in advance.” — Brandon

But before we go any further, if you have other problems with your phone, visit the troubleshooting page we created for Samsung Galaxy Note 4. It contains solutions to problems we already addressed. Find issues that are the same or related to yours and try the solutions we provided. If they won’t work for you, then feel free to contact us as we are always willing to help.

The error message popped up after an update

There have been a lot of reports not just from Note 4 users but from other Android phone owners as well that this error occurred after they updated their phones. While it can easily be attributed to the firmware, apps can also be the cause of this. The fact is “gapps” means Google Apps and the problem may be caused by an app that comes pre-installed on all Android devices.

If the error “Unfortunately, the process has stopped” popped up immediately after an update, this trick might just fix the problem for you–reboot.

That’s right! Reboots are very essential after an update especially if you own a Galaxy device like the Note 4 because apps will be optimized after the first reboot and you may need to reboot the device 3 or 4 times to complete the optimization.

The error message pops up without apparent reason

If the error message just started to come out without apparent reason, more often it’s triggered by an update for some apps including Google Apps. The problem I cited above may fall under this category considering Brandon didn’t mention if his girlfriend recently updated her phone or not.

To address this problem, all you need to do is uninstall the updates for the Google Play Store and/or wipe the cache and data of Google Play Services.

Uninstall Play Store Updates

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap on the Google Play Store.
  6. Tap Uninstall Updates.

Clear Play Services Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap on the Camera.
  6. Tap the Clear cache button.
  7. Tap the Clear data button, then OK.

Error message is accompanied with another prompt

Just in case the error message is accompanied by this “An Application Requires an Update. Requested by Google Play Services,” then the best thing to do is find out immediately which apps need to be updated. Launch the Google Play Store and go to My Apps. If all your apps are updated, then it must be the Samsung Apps that need to be updated. Remember, some of these apps are also embedded in the system and if you already updated your phone to the latest version, the Samsung may have pushed new updates to its apps.

However, if Samsung apps are also up-to-date, then reboot your phone once or twice. It may sound absurd but this procedure actually helps.

Lastly, if all else fails, just backup all your important data and perform full hard reset:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.


2 Replies to “Fix Samsung Galaxy Note 4 “Unfortunately, the process has stopped” error”

  1. get your business mobile app from
    good article but not working in my Intex phone,

  2. Brilliant description of a fiddly problem. Explains why different solutions work in different situations.

    I resorted to unistalling the updates on ‘Google Play Services’ (and ‘Google Play Store’ but doubt that helped) then on restart I was prompted by many apps to update it to the latest version again. Updating back to the latest version worked for me.

    Note for a critical service like this one if you select ‘Disable’ (or unistall?) it warns you and asks if you would actually like to revert to the factory version of the app.

    Much better than factory resetting the whole phone!

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