This post will address one of the messages we received from our readers. The main concern is that the phone won’t charge properly and the battery seems not to be able to hold the charge for long. The phone in questions is a Samsung Galaxy S5 running Android 5 Lollipop firmware.
Our reader, name not provided, has gone as far as replacing the battery in her device to no avail. The new battery, like the old one cannot hold the charge for long, according to her. So, battery issues have already been ruled out.
We will now focus in determining why the phone is having a hard time charging its battery and why the device drains the power quicker than before. Other issues she mentioned is the “touch light,” which, I assume, is the back light of the screen, randomly turns on and off.
For you to be able to understand the problem better, here’s the actual email message from our reader…
“When charging the device seems to surge, I don’t know how else to explain it. When connected to a computer to charge, I get a pop up every 30 seconds or so like I would when first connecting the device. When connected to a powerstrip at home my touch light will randomly turn itself on going through the 3 brightness levels then off then on again.
I have replaced the battery (when on battery power only the device will randomly open the all running programs I typically access from the bottom left two intersecting boxes).
Neither battery seems to keep a charge for long which is part of what lead me to thinking it was more of a battery issue than anything else. One of the charging cables I’m using is factory, the other is not. Does not change the behavior.
I am interested to hear your thoughts, my local provider can’t offer a better solution than to replace it…. I’ve had this one less than a year. Thanks for your help.”
If you have other concerns or problems with your phone, visit our Samsung Galaxy S5 Troubleshooting page as we’ve listed hundreds of problems we already addressed before. Find issues related to yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us by filling up this form accurately.
Let’s try to troubleshoot each problem our reader cited…
“When charging the device seems to surge, I don’t know how else to explain it. When connected to a computer to charge, I get a pop up every 30 seconds or so like I would when first connecting the device.”
The term “surge” is unclear but I guess she meant that the phone couldn’t charge normally or properly like it did before. If it was charging properly, then there won’t be an issue if the device is connected to a computer. It will charge, albeit slowly, and won’t disconnect and/or reconnect from time to time.
I believe that our reader meant that the computer was prompting her that a device was connected when she said “get a pop up every 30 seconds or so like I would when first connecting the device.” Basing on that statement, we can confirm the charging process is interrupted every 30 seconds or so.
At this point, the possibility that it is a charger issue has already been ruled out since she already tried connecting the phone to a computer with the results. As to the possibility of a cable problem, it’s also been ruled out when she said in the later part of her message that “One of the charging cables I’m using is factory, the other is not. Does not change the behavior.”
Therefore, it is now safe to assume that the problem is with the device. There’s a possibility that it’s just the USB or utility port that has a problem; it may be loose or something. But it’s also possible that the phone suffered liquid damage.
According to our reader, when the phone is “connected to a powerstrip at home my touch light will randomly turn itself on going through the 3 brightness levels then off then on again.” This behavior is very common if there are some remnants of liquid left inside the phone touching some components. Also, the charging IC is among the first components that will be greatly affected if liquid finds its way into the phone.
But the bottom line is that it’s a hardware issue and while we want to help our readers fix their problems without going to a tech, this case needs proper and immediate attention. So, I suggest you take what your provider is offering you and enjoy the replacement unit or you can ask their tech to take a look at it if it can be fixed without much of a hassle on your part.
About the batteries draining quickly, I believe it’s still related to the charging problem. If you can have the phone fixed to charge properly, this problem will also be fixed for sure.
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