Samsung Galaxy S5 Problems After Lollipop Update & How To Fix Them [Part 64]


Welcome to the 64th part of our popular Galaxy S5 Troubleshooting series. There are several problems I addressed in this post and most of them started to happen immediately after the lollipop update. So, if you just updated your phone to the latest firmware and you have issues, try to see if there’s a problem that’s related to yours.

We provide free Android support to our readers, so you can contact us anytime about your phone problems. When you email us, please include all necessary details like the model of your phone, the version of Android it’s running, what its general behavior is, and what the problem is all about. Send them to [email protected] or you may also post on our Facebook wall and/or Google+ page.

These are the problems I addressed in this post:

  1. Galaxy S5 Shows “Your Android Requires Upgrade” Error
  2. Galaxy S5 Battery Draining Instead of Charging
  3. Galaxy S5 Reboots With Its Screen Glitching
  4. Galaxy S5 Shows “No Internet Connection” Error
  5. Galaxy S5 Keeps Reconnecting To Known Wi-Fi Networks
  6. Galaxy S5 Home Button Opens Up Google Search
  7. Galaxy S5 Has Issues With MicroSD Card
  8. Is It Possible To Download Files To MicroSD Card
  9. Copy MP4 Files From Phone To Computer
  10. Galaxy S5 Screen Becomes Unresponsive
  11. Strange File/Folder Keeps Appearing on Galaxy S5
  12. Galaxy S5 Wi-Fi Won’t Turn On
  13. Error Message 505 When Installing App on Galaxy S5
  14. Galaxy S5 Problems/Issues That Require Master Reset

Galaxy S5 Shows “Your Android Requires Upgrade” Error

Problem: Hi! So my name is Leslie and I just recently got my Samsung galaxy s5 about 3 months ago. I purchased it brand new and everything seemed to be doing fine until recently where I click on an app and it will direct me to download another app on play store or direct me to a Google page stating that my system needs an update before it fails completely. I don’t trust it quite yet and would really appreciate any help! I’ve sent a screen shot of the message when it redirects me. Thanks! — Leslie

Related Problem: There was this app I installed on my Galaxy S5 that will bring me to a screen that says my phone needs to be upgraded. When I tap the Update Now button, it asks me to download yet another app but not an update. And I also noticed that when this error pops up, the phone becomes real slow that I have to wait a few seconds before the phone responds to my commands. Can you help me, please? — Kathy


Troubleshooting: Hi Leslie. Thank you for providing a screenshot. Actually, we’ve been receiving emails from our readers before that had the same issues like yours. And this I say to all people who have encountered this issue; there’s no problem with your phone! All you gotta do is uninstall (and I mean immediately) the app that is responsible for this as it is obviously a junk!

Based on the screenshot sent by Leslie (the one you can see above), the page shows up in a browser and not the Play Store. Check out the section I marked red; it shows the URL of the website that renders the page. That’s one sign it isn’t legit. The other thing is the spelling. Check out the words “recommands” and “comsume.” So, don’t be fooled by this thing if ever you’ll encounter something like it.

Galaxy S5 Battery Draining Instead of Charging

Problem: I’ve owned my Galaxy S5 for about a year now & all of a sudden yesterday the charger started to actually DRAINING the power from y phone instead of giving it a charge?! I’m still using the original charger that was provided when I bought the phone, so it’s not a diff wattage power cord. Also, my phone is going to the home screen all on it’s own ALLOT lately. Any suggestions? I sooooo need a working phone being a single Mother of three boys, one of whom has had 5 open-heart surgeries in less than 4yrs. I NEED a phone. It’s Not I WANT a phone. There ARE differences between wants & needs which I know all to personally. I’d GREATLY appreciate ANY help you can offer. Thank You For Your Consideration & Time. Sincerely, Erica.

Related Problem: Hi guys. My Galaxy S5 phone is acting really weird lately. When I plug it to charge, the battery decreases even though it’s showing the charging icon. Consequently, it can’t finish charging and drains its battery completely. When that happens, I let it charge and it does. I guess, it can’t charge if the phone is on. So now, whenever, I charge it, I will have to turn the phone off. The problem is, I get emails and text messages all the time and they’re all work related, so I really have to get them shortly after they’re being sent by their respective senders. Do you know how to fix this problem? — Jane

Troubleshooting: Hello Erica and Jane. There are several factors why the phone drains it’s battery faster than the charger could charge. But the first most common reason is that there are a lot of apps and services that run in the background. To rule out this possibility first, try to boot your phone in safe mode and observe if the phone can charge normally while in that state.

Boot Galaxy S5 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone still drains its battery while plugged in, then there’s a possibility that it’s a battery problem. However, to make sure that it’s not just any firmware issue, I suggest you do the master reset first. I know all the hassles of backing up all your data but it’s necessary.

Galaxy S5 Reboots With It’s Screen Glitching

Problem: Hi, my name is Faranah and I was wondering if you could help me with my Samsung Galaxy S5. It’s about 5 months old and this morning it started giving me problems. Last night I fell asleep watching a TV show on it and it died in the middle of the night. When I woke up I put it in the charger and that’s when the problems started. The phone repeatedly started up then went black and started up again and this went on for about 15 minutes. I tried taking out the battery multiple times but the same thing happened. I did not drop my phone or expose it to any water. About 10 minutes ago the charging icon appeared and it started glitching with all different colors and patterns and now the charger icon is appearing and disappearing over and over again. I tried plugging it on a wall outlet and charging it with the computer. I don’t know if this is happening because I left it on overnight with a video playing or what. My parents will not be happy when I tell them so please help. Thank you for reading this. — Faranah

Related Problem: Hello! My phone is a Galaxy S5, which I bought about 7 months ago. As of late, I noticed its performance became poor but the slow downs were actually sporadic and I haven’t seen any pattern. Last night, I put it on charge then I slept. When I woke up in the morning, the phone was off so I turned it on. It did and it showed 100% battery. After a few minutes, the phone turned off and I turned it back on again. The same thing happened and now it’s a cycle and I can’t use my phone if it’s doing like this. What happened to it and how can I fix it? — Henry

Troubleshooting: The random reboots, if it started without apparent reason, may have been caused by a third-party app. I’ve seen issues like this before after installation of some apps. So, if you’ve installed an app prior to this issue, you may disable or uninstall the app to see if it makes a difference. If you don’t want to do that, you can boot your phone in safe mode to temporarily all downloaded apps. In case the problem remained even in safe mode, then you need to wipe the cache partition. At this point, we are looking at a possible firmware or hardware issue because if it were just an app problem, the safe mode remedy will work.

In Faranah’s case, it looks like it’s really a hardware issue as the screen glitches, which is one of the signs that the phone suffered either physical or liquid damage. But taking her word that the phone hasn’t been exposed in liquid or suffered physical damage, it is necessary to do full hard reset. This is to rule out the possibility of a firmware issue. Also, if there is an available firmware update, it should be downloaded and installed, although there is no guarantee to that.

In Henry’s case, wiping the cache partition will work.

Galaxy S5 Shows “No Internet Connection” Error

Problem: Hi! I went on a trip somewhere on Friday and I was using my friends mobile Hotspot for wifi. Now that I’m back home, my wifi is on but when I go to use a app that uses wifi (instagram or other social media) my phone says “No Internet connection” and I can’t seem to do anything about it. Do you guys have any solutions?

Related Problem: I don’t understand why my phone, which is a Galaxy S5, keeps saying it doesn’t have an internet connection when I’m within range of my home Wi-Fi network. Earlier in the day, I connected to Starbucks’ network and everything was fine. I could browse the internet, I even downloaded an app. Now, when I open Instagram, it says no connection. When I open the Play Store, it says the same thing. What can I do to fix this problem?

Troubleshooting: First of all, make sure that the your phone is connected to the Wi-Fi network you want it to get internet connection from. There are always times when the phone cannot automatically reconnect to the network it used to connect to. If it refuses to connect or even if it has connected successfully but there’s no active internet connectivity, then reboot your phone first because more likely it’s just a glitch.

After the reboot and the phone still refuses to connect or if internet connectivity hasn’t been established yet, then “Forget” the Wi-Fi network on your phone and let the phone detect and reconnect to it. It is also necessary to reboot your network equipment in case the problem persists. The thing is, the device can connect to other networks just fine, if it were a hardware problem, it cannot connect to any network at all. Lastly, if mobile data is turned on, try turning it off and try to connect to Wi-Fi network. The phone automatically switches between networks and this is often the cause why internet connectivity fails.

Galaxy S5 Keeps Reconnecting To Known Wi-Fi Networks

Problem: In the past, both my S5 and previous smartphones would automatically reconnect to my home network and other networks I had previously connected to. Most of the time I have to turn my Wi-Fi off & back on for it to connect. I just checked the list of Wi-Fi connections while at home. Even though my Wi-Fi was active, it said it was out of range. I turned Wi-Fi off & back on, and then the Wi-Fi appeared and connected.

I’ve also had to re-enter my home Wi-Fi security password numerous times, but not always. A Verizon store rep told me it was my provider, but I’m suspicious these two issues are related.

I’ve also noticed that even though the Wi-Fi is connected, it continues to scan! Why?

Thanks for your assistance on this. My stepson also has a S5 and his phone lost Wi-Fi signal without any warning, resulting in 6GB in data usage in 6 days! It’s more than just a nuisance! — Steve

Troubleshooting: Hi Steve. After the lollipop update, there were actually a lot of owners who encountered this problem. It seems like the Galaxy S5 has become very sensitive in detecting signals. There is a feature in your phone called Smart Network Switch. It enables the phone to switch between Wi-Fi and mobile data networks. The thing is, internet connectivity is lost during the switch and that the phone keeps doing it more often than you expect. Not only it loses connectivity, it also drains the battery quicker. So, to fix this problem, you need to turn off the Smart Network Switch feature:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Make sure the checkbox next to Smart Network Switch is ticked.

Galaxy S5 Home Button Opens Up Google Search

Problem: Perhaps you have already covered this problem and I missed it. Recently, my phone developed an annoying problem. When I press the home screen button, sometimes it brings up Google search, and sometimes it takes me to my home screen. It doesn’t seem to matter if I press it quickly, or normally. Long-pressing also brings up the search function.

This gets extremely frustrating when, sometimes, repeatedly pressing the home button continually brings up search, and nothing short of using the back button to exit an app, can get me back to the home screen. This makes multi-taking much more difficult. Any suggestions would be appreciated! Thanks, Robert.

Troubleshooting: Hey, Robert! You’re right, we’ve already covered this specific issue. Actually, it can be considered a glitch and there are various ways to address this. You can disable Google Search service via application manager to prevent it from popping up or you can simply soft reset the device.

How To Soft Reset Galaxy S5

  1. While the phone is on, remove the back panel and pull the battery out.
  2. For a minute or two, press and hold the Power key.
  3. Place the battery back in and turn the phone.
  4. The problem should be resolved by now.

Galaxy S5 Has Issues With MicroSD Card

Problem: Have just got the S5 and lollipop came right after. problems w first 64g sd card were probably due to bad card so got another. Seems to work better but do have problems copying files to card from laptop at times where a bunch will get put in a ‘lost dir’ folder and have to clean that up, but most files copy okay.

Problem now is using the sd for camera pics doesn’t work and have to use main memory. sd card is fat32 formatted by the phone so left it at that instead of exfat. had to switch storing pics back to main 16g. Have any solutions? — Rich

Troubleshooting: Hey Rich! I understand your phone has issues with your new microSD card but your statement “doesn’t work” is vague. We really can’t provide an accurate solution to this problem simply because we don’t know what the real problem is.

If you have issues transferring photos from your phone’s memory to the microSD card, then use your computer to move them. Or, you may set the camera to automatically save photos in the microSD card moving forward.

Is It Possible To Download Files To MicroSD Card

Question: Hi droid guy, so glad to have some one with your knowledge to help us out. I have the Galaxy S5 and have not yet upgraded to lollipop as I have read of the various problems people have. Will wait for it to be tried and tested for a while. In the mean time my question is with kitkat came the whole sd card issue. My phone is not rooted and I will not root it. Is there anyway to save downloaded videos-music clips directly on to my sd card. It sucks that I have to first download on my internal memory and then transfer to micro sd. I have a 128 gb micro sd card but since I cant directly download to it I am stuck having to download 1 file at a time and transfer as my internal memory is limited and filled with apps I cant move to sd. It is very frustrating as I would love to keep 10 files for downloading and not have to worry about space running out. Is there any resolve to this? does lollipop give us a solution? Please help. Thanks. — Kanchi

Answer: Hi Kanchi! I understand your question pretty well but it all depends what app you use to download videos or music files. For an un-rooted Galaxy S5, there are only a few apps that can directly save files to the microSD card; camera, voice recorder and web browser. However, there are third-party apps that can also do this. If you’re using an app to download those files from the web, then try to see under its settings if there’s an option to directly write on the SD card, otherwise, use the web browser to do the job for you..

Copy MP4 Files From Phone To Computer

Problem: Hi guys, my S5 is nearly a year old now and I have just tried to down load all of my pictures and video taken using the camera. It will down load all of the JPEG files but non of the mp4 files.

When I search for the files through the computer I can’t even find them even though it tells me where they are.

Path:/storage/extSdCard/DCIM/Camera/. No sign of these files but they are on my phone.

Any ideas on how to get these copied to my computer? I tried emailing but the files are large and need to be trimmed to be sent and when received the quality is terrible. Thanks for your help! — Gary

Troubleshooting: The path tells us that these files are saved in the microSD card. Honestly, I don’t know why this is happening to your phone but the easiest way to work around this issue is to physically un-mount your microSD card and let the computer read from it directly.

Galaxy S5 Screen Becomes Unresponsive

Problem: Hi, I have been reading your column with great interest and I think you have been doing a wonderful job. However, I have not seen my specific problem addressed.

My phone did an automatic system upgrade and since then, I notice that whenever I talk on the phone and I am sweating and the screen gets sweat on it it goes “crazy”. For example, it opens apps that I haven’t even touched e.g. “Voice Search”, it goes to text messages, contacts, S Health etc all on its own. Also too the widgets become “reduced”, if that makes sense. During that time the screen is unresponsive and no button works. Sometimes if I try to power it off or restart it it would, other times when I press the power button and I press “power off” or “restart” nothing happens and I just have to leave the phone alone. Also during this “crazy” behaviour if the phone is ringing I can’t answer it as the screen is unresponsive. This is driving me nuts! Please help! Thanks, Simone.

Troubleshooting: Hi Simone! If this issue started after updating the phone to lollipop, then it’s probably just some corrupt caches and data that’s causing all this. Wiping the cache partition is more likely to fix it. However, if the phone suffered liquid or physical damage, then you need to send it in for repair.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Strange File/Folder Keeps Appearing on Galaxy S5

Problem: Hi, ‘m having an issue with my S5. A weird folder keeps popping up in my photo gallery. It says, “app_cache”, and is an image of red lips puckered like the mouth is kissing with a white background. It looks like a painting, or drawing, not a photo. I delete it, it comes back. I’ve gone into My Files and found it there under a folder or file called, “kbatterydoctor”, or “kbattery” something. I don’t remember what it says after battery and of course, now it’s not there when I looked for it to describe it in this email. Anyway, I have deleted it and it still comes back. I performed a factory reset and it’s still happening. Do you know what this is and do you have any suggestions on how to remove it from my phone and keep it from appearing again? Thanks, Valerie.

Troubleshooting: Hello Valerie! Try to go to Settings, then application manager. Swipe left or right to display contents of the ALL tab and find an app that has a name similar to the file you found or “kbattery.” If you can find one, try to force stop it first, then clear its cache and data before uninstalling it. If there’s no app like that, then there must be an app with probably less “spammy” name that’s responsible. Honestly, I don’t know what app it is but it’s up to you to find that one.

I understand you already reset the phone and I assume after that, you just “restored” all your apps and not install them one-by-one that’s why the problem remained. I suggest you reset the phone again but this time, remove the microSD card before doing so. Then, re-install all your apps one after another but while doing so, be mindful if the file returns or not. After installing all your apps and the problem didn’t show up, place your microSD card back to your phone and see if the problem returned. If so, then you need to reformat the SD card.

Galaxy S5 Wi-Fi Won’t Turn On

Problem: Hi, I just updated my Sprint Galaxy S5 to lollipop and its working great. But 2 days ago when I tried to use my internet the Wi-Fi won’t respond or won’t turn on at all. I rebooted the device several times and assuming that the issue will be fixed but its not helping. When I tap Wi-Fi icon the color will changed to green but after a few seconds it turns off. I already searched for any solution in the internet but I can’t find one. Any help would be much appreciated! Thanks! – Par

Troubleshooting: Hey Par. I encountered a lot of issues like this before and the most effective way to fix it is to boot the phone in safe mode, turn on Wi-Fi while in that state, and then reboot the phone in normal mode. After that, you can turn the Wi-Fi on and off any time. The problem is actually caused by a third-party app. If you can find the culprit, disabled or uninstall it and the problem will also be fixed.

Error Message 505 When Installing App on Galaxy S5

Problem: Hi I have Galaxy S5 under by Sprint; I noticed the issue a week after I updated my device software to lollipop. The issue is very annoying because when I install certain app the message will show up “Error 505”. I tried everything to install the app but it won’t. I also rebooted and perform soft reset but it’s not helping. Please help! – Marius

Troubleshooting: The Error 505 is always related to Google Play Store. There are two ways to address this problem; the first is to clear the cache and data of the app and if that won’t work, then delete your account and just set it up again. That should do it.

Galaxy S5 Problems/Issues That Require Master Reset

The following problems cannot be fixed by any troubleshooting procedures except master reset. So, backup all your data especially ones that are saved in the phone’s internal memory before you follow the steps below.

Problem 1: Samsung Galaxy S5, about a year old, now with Lollipop. TouchWiz home crashes a few times a day, including usually right after reboot.

Additionally, on reboot, the lock screen with finger print lock, which is enabled, does NOT come up immediately.

I can make phone calls (from recent calls), browse facebook, even opened airDroid to change settings.

The phone eventually pulls up thr lock screen, and sometimes I only get 10-15 seconds of free use, but a few other times, it has seemed like minutes.

Then, some time later, it raises thr reminder to be sure the back cover is firmly in place, well after all of thay, and eventually unlocking.

Such a shocking security vulnerability, am just shocked I’m not seeing other reports.

Problem 2: Hello, I sure hope you can help me. I love my phone, and it has always been able to set reminders whenever I have requested them. By using either voice commands for writing it out, I could always tell my phone to set a reminder for such and such date and time and event. A few weeks ago, I tried giving this command and it came back promptly with the message “That’s not available on this device.”

This came out of the blue, as I’ve had my phone for almost 2 years and have always been able to set reminders of any kind. I tried to think of everything to figure out why this is happening and maybe I installed an update that I didn’t know about? But none the less, I cannot fix it and have no idea why it continues to happen. Please help because I very much depend on it. Thank you, Maureen.

Problem 3: Hi, I’m not sure when my issue started but I just noticed it after I updated my phone’s software to lollipop. When I tried to tap my S Voice it won’t launch and it’s greyed out. I rebooted the device several times but the app still not working. And by the way, I’m with Sprint for a year now and my phone is Samsung Galaxy S5. Please help! – Megan

Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

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