Samsung Galaxy S5 Problems After Lollipop Update & How to Fix Them [Part 63]

Hello guys! Welcome to yet another part of our popular Galaxy S5 Troubleshooting series. We are still receiving hundreds of emails (literally) from S5 owners asking for our help. So, Samsung may still have to roll out updates to patches issues after the Android 5 lollipop update.

There are ten problems I cited in this post and if you’ve been bugged by an issue or two, skim through this page to see if your concerns are among the ones I addressed. If not, feel free to send us email at or post on our Facebook wall and/or Google+ page.

We are serious in providing our readers this free Android support so please, do your part and provide us will all necessary details like the model of your phone, how it behaves before and after the problem, and what you’ve done so far to address the issue.

These are the problems I addressed in this post:

  1. Verizon Galaxy S5 LED Notifications Won’t Work After Android 5
  2. Galaxy S5 Stuck On Logo After Lollipop Update
  3. Galaxy S5 Drains Battery So Quickly After the Update
  4. Galaxy S5 Keeps Freezing After Lollipop Update
  5. System UI Stopped After Galaxy S5 Lollipop Update
  6. Music App Stopped on Galaxy S5 After the Update
  7. Galaxy S5 Can’t Send/Receive MMS After the Update
  8. Insert SIM Card Error After Lollipop Update
  9. Galaxy S5 Keeps Saying It’s Connected to Wi-Fi
  10. Galaxy S5 Shows I have -1 Text Message

Verizon Galaxy S5 LED Notifications Won’t Work After Android 5

Problem: Hello! I just hung up with Verizon yet AGAIN with NO solution to my problem except that “Samsung is aware of the glitch and they are working on a Software Update”.

This is my issue…I upgraded to the above referenced software and ever since then I no longer receive LED notifications. Verizon recommended I download LIGHT FLOW so I paid for and downloaded it. It doesn’t work. I then loaded Light Manager, it didn’t work. And finally Flash Notification 2 and Light Manager. NONE worked.

I know my LED light works because it flashes when I turn the phone on and off. But for some reason it doesn’t work for ANYTHING else. I REALLY need the notification lights since I can’t have my ringer on at work. The LED’s show me when I have messages to tend to.

Any advice you have would be great! Thanks so much! — Kim

Troubleshooting: Hi Kim! There were actually a lot of Verizon subscribers who were complaining about this certain issue. And yes, it seems like the recent Android 5 lollipop update is the culprit as all of them said the problem started immediately after the installation of the new firmware. The most useful workaround has always been Light Flow and I’m surprised to know it didn’t work for you.

For now, please uninstall all apps you installed that manipulate the LED indicator. Once you’re done uninstalling them, boot your phone in safe mode and observe closely if light notifications work in that state. If not, there’s no other option left for you to do but factory reset. If it were just a glitch, then a reset may just fix the problem.

Boot Galaxy S5 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Stuck On Logo After Lollipop Update

Problem: Hi guys! I just receive the notification yesterday to download the lollipop firmware to my phone. I did and the download went smooth as it should and then the installation but when the time the phone rebooted, it hasn’t finished it. Instead it was stuck on the Samsung logo then the screen went black. So I tried pulling the battery out and start the phone up again, still stuck. I don’t know how to fix this problem. Help me, please. — Joshua

Troubleshooting: Hi Joshua. If the download and installation went through, then I’m almost certain the reason why the phone got stuck on the logo during boot up is because some cache have been corrupted. Clear these caches and the phone should work. Just follow these steps and you’ll be fine:

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Drains Battery So Quickly After the Update

Problem: Dear Sirs, I live in Brazil and I used to have a iPhone 5. Due to problems related to battery fast draining I decided to change into a Galaxy 5S.

In the beginning, the change was very hard, but I got used to the smartphone and I started enjoying the new toy, mainly it’s customization capability.

A month or two ago I was invited to install the Lollipop update and since then my toy became a nightmare. The worse of all is that the battery is now lasting less than my former iPhone.

Bottom line: next Saturday I will be at an Apple branch in order to buy my new iPhone 6.

I cannot understand how a company like Samsung delivers to his customers an unfinished product! Best regards, Paulo.

Troubleshooting: Hey Paulo! A lot of things could happen during and after the installation of the new firmware and I understand why you decided to switch back to iPhone. That’s your decision and no one can force you to continue using a phone that’s giving you a hard time.

There were actually a lot of users who were complaining from quick battery drain after the lollipop update and many of them said factory reset can fix the problem. I suggest you try that just to see if the problem gets fixed. If not, well, at least you tried.

Galaxy S5 Keeps Freezing After Lollipop Update

Problem: Hi, I’m with AT&T for a year now and I have Galaxy S5. The issue of my device started after I updated my phone’s software from Kitkat to lollipop. For almost a week now my device is not working properly, all of my apps and games are lagging and all I can do on my device is call and send texts messages. How can I fix it? – Lou

Troubleshooting: Hi Lou. Well, at least, we know you can still send text messages and make/receive calls. That’s actually a sign that the freezing and all those performance-related issues aren’t hardware-related. I’m sure the phone will work properly if in safe mode but to fix this problem, try wiping the cache partition first. If that won’t work, then proceed with master reset.

System UI Stopped After Galaxy S5 Lollipop Update

Problem 1: Hi guys! Immediately after installing the new lollipop update, I got an error on my Galaxy S5 saying, “Unfortunately, System UI has stopped.” Called my provider and the rep just didn’t know how to fix this problem and I was transferred to Samsung rep. They want me to send in my phone for repair without even attempting to fix it. That’s why I’m contacting you guys hoping you know something that could fix this problem. Thanks. — Jocelyn

Problem 2: Hey, last week I updated my AT&T GS5, for a few days my phone is working great and I don’t have any issues on my device. But for 2 days now my phone showing a message “System UI has stopped“. When I rebooted the device the message won’t show up but after an hour the message will occur again. I don’t know how to fix this issue and if you can help me that would be great. Thanks! – March

Troubleshooting: This is actually more of an Android related (Google side) issue. If the error said something about Touchwiz, then we have Samsung to blame for that and Jocelyn, that might be the reason why the Samsung rep wanted you to send the phone in so they could check it.

I encountered this problem before and while System UI is a native Android service, there are third-party apps that can trigger this problem as well. So, to rule out such possibility, boot the phone in safe mode first. Once you’ve done that, observe to see if the error still pops up. If not anymore, then our suspicion that a third-party app is causing all this is confirmed. Then you will have to search the app that’s causing the problem. It won’t be easy to find that app so you will have to go through them and disable one after the other until the culprit is found. If you have hundreds of apps on your phone, then proceed with factory reset.

In case the problem still happens in safe mode, I still suggest you do the master reset and if the problem persists, then send the phone in so Samsung tech can take a look at it. Reflashing of the firmware may be necessary to fix it.

Music App Stopped on Galaxy S5 After the Update

Problem 1: Hi guys! About 4 days ago, I received that notification that says lollipop is ready for my phone. I waited a couple of days before downloading it and everything actually went through and I was happy, although, it was short-lived. The performance became really poor after the update. While I can still use my phone the way I want it (calls, texts, facebook,etc.), there’s this error message that keeps popping up: “Unfortunately, Music has stopped.” This error pops up regardless whether I open the Music app or not. If I launch the app, the error pops up instantaneously, otherwise, it pops up randomly. Do you guys know how to fix it?

Problem 2: Hello, I have an issue in which, my stock music app crashed most of the time. When I tried to tap the app the message will show up saying “Unfortunately music has stopped”. This issue started when I updated my AT&T Galaxy S5 system to lollipop. In fact, this is not a huge problem to me because I use Spotify and Google music if I want to listen my favorite songs. However, it’s just surprising that a stock app crashed most of the time. Is anyone experiencing issue like this? – Pat

Troubleshooting: Hey guys. The first thing I want you to do in a bid to address this problem is to clear the cache and data of the Music app. I haven’t heard about a glitch related to the music app after the lollipop update but since this is happening to you, let’s just stick with app-specific troubleshooting.

Clear Cache & Data of Music App

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Download manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.

If this procedure can’t fix the problem, factory reset the phone. Backup your data before doing so because they will be deleted.

Galaxy S5 Can’t Send/Receive MMS After the Update

Problem: Good morning droid guy! I purchased a Galaxy S5 off eBay several months ago. I got it to work with Straight Talk and everything was working fine until the lollipop update. After the installation of the recent firmware, I could no longer send picture messages. My friend emailed me saying she sent at least 5 MMS yesterday but I didn’t receive one. I really don’t know what the problem is, I just want it to be fixed. Help me, thanks. — Michelle

Troubleshooting: Hi Michelle! The problem is with the APN settings in your phone. As you said, you bought the phone from eBay and got Straight Talk as your provider. It’s safe to assume that you’re a BYOP (Bring Your Own Phone) customer. That said, the update may have messed up or deleted the APN in your device and I heard that ST changed its APN recently. So, call tech support, ask for the correct APN and let the rep walk you through setting it up in your device.

Insert SIM Card Error After Lollipop Update

Problem: Hi droid guys, I have a little issue with my phone and I’m an AT&T customer for two years now. The issue started after I do update on my software and after an hour my phone cannot anymore recognize a SIM card. However, I reboot my phone several times but the message shows on the phone screen “Insert SIM Card”. I thought my Sim card was damaged so I purchased again another simcard but the notification still showing on the phone screen “Insert Sim Card”. I contacted the tech support of AT&T and rep told that she cannot fix my phone. I hope you can help with my problem. Thanks! — Mike

Troubleshooting: Hi Mike! If the problem happened after the lollipop update, then it’s almost certain it’s just a firmware problem. The only thing you can do is factory reset the phone and if the error shows up after that, you gotta send your phone in for repair. More often, with this kind of problem, we often re-flash or reinstall the firmware. You can have a local tech take care of the issue for you or let your provider do it.

Galaxy S5 Keeps Saying It’s Connected to Wi-Fi

Problem: I updated my phone yesterday to lollipop. After that, the phone keeps saying it’s connected to my Wi-Fi network and the same thing happens when I’m at work. I need to be connected to the internet all the time because of the nature of my job. So, when I leave home, the phone will be connected to mobile data until I arrive at work, then the phone will connect to Wi-Fi. But after the update, it will say it’s connected to the same Wi-Fi over and over again and the problem is, I don’t have a connection. I don’t understand this. Help me fix this, please. — Carolina

Troubleshooting: Hello Carolina! There’s this feature in the Galaxy S5 wherein the phone automatically reconnects to a network with more stable signal. Turn off that feature and the problem will be fixed. Here’s how:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Make sure the checkbox next to Smart Network Switch is ticked.

Galaxy S5 Shows I have -1 Text Message

Problem: Hi! I have a weird problem. My Galaxy S5 is showing I have -1 unread SMS message! How did that happen? How can the phone display -1 message when there’s no unread message after all!? It’s not really a problem but it’s very annoying to see that read notification all the time. How can I get rid of it? — Butch

Troubleshooting: Hey Butch! It’s just a glitch and you can easily get rid of it by clearing the cache and data of the service that handles notifications that show on icons or badges. Here’s how:

  1. From Home screen, tap the Menu Button.
  2. Tap More Tab.
  3. Scroll down and tap Application Manager.
  4. Tap BadgeProvider.
  5. Now, tap Clear Cache, and Clear Data, then OK
  6. Reboot your device.

That’s it!

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