Good day dear readers! Join us in another installment of Samsung Galaxy S5 troubleshooter series as we continue to receive high demand for answers.
If you have other concerns regarding your Samsung Galaxy S4, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors, kindly include them in your email. The more information you can provide, the easier for us to assist you.
Samsung Galaxy S5 randomly rebooting after Lollipop update
Problem: Hi. I’m hoping you can help me. I did the Lollipop update on my Galaxy S5 last week after the phone prompted me to. It installed and then seemed to install again. Ever since the update, the phone seems to randomly reboot itself while I’m using it. This can be while I’m on the phone or using an app or the internet. I don’t know how to make it do the install again in case the installation was corrupt or faulty. Your thoughts would be much appreciated. — Usman
Troubleshooting: Ever since Google and Samsung rolled out the Lollipop update for Galaxy S5, many users have been experiencing an issue like this. There are a few factors that we need to consider why your S5 keeps on rebooting. The first thing that we need to do is to try booting your device in Safe Mode. By doing this procedure, the device will only load up stock apps so it’s a good tool to use in observing if the issue persists. If the issue continues then it must be caused by a third-party app. Also, we can consider that the firmware was probably corrupted during the update causing the device to keep on randomly rebooting. To fix it, you can also do a factory reset. If you have not done a factory reset before, here are the steps on how to do it:
- Turn off the device.
- Press and hold the Power, Home and Volume Up keys simultaneously until the Android logo appears on the screen.
- Use the Volume Down key to highlight wipe data/factory reset option and press the Power key to select it.
- Press the Volume Down key again to highlight Yes- delete all user data and use Power key to select it.
- Press the Power key to select Reboot System Now.
- After the device restarts it should be completely wiped and ready to setup again.
NOTE: Make sure you backup all your important files because all of them will be deleted.
If, after doing these steps and the issue still happens, the problem is probably due to a fault in the battery. To check if the battery is defective, try another one and see if it makes any difference. If not, then, you don’t have a choice but to replace it with a new battery.
Another good solution to try (although we don’t highly recommend that you do it) is by flashing the phone’s operating system. This solution has an inherent risk to it in that it may render your device unusable if you don’t follow the steps to the letter. If you don’t feel confident about trying this, please bring your phone to a local electronics shop and have a professional do it for you.
Samsung Galaxy S5 bottom half screen is darker than the top half
Problem: The screen on my phone will change lighting whenever I take it off Auto so that the bottom half of the screen is darker than the top half and it flickers. Also when it does this anything from the settings turns green on that half of the screen. It doesn’t have water damage because it’s never gotten wet. — Elizabeth
Troubleshooting: Hello. Usually, this issue occurs when there is a hardware issue involved, especially if the phone’s display has gone bad. However, try checking Auto-Brightness feature of the device first to see if it was enabled. This feature was set to automatically activate if the device detects darkened area/environment. If tweaking Auto-brightness does not resolve the issue, other factors may have caused the display to fail like it does now. Because this involves possible hardware replacement, please bring your phone to your local technician or call Samsung.
Samsung Galaxy S5 lost GPS icon in the notification panel
Problem: I’m having a problem with my Galaxy S5. It has no icon in the notification panel for GPS. I go into settings to edit the notification panel but there is no icon available. I have used GPS before with the Navigation app. I don’t know what happened now. I have reset the phone to factory settings twice, hoping that would reinstall it, to no avail. Hope you can help.me out. Thanks. — Shane
Troubleshooting: This concern is common to S3, S4, S5 and Galaxy note users especially after updating their Google Maps. In fact, the GPS icon was not lost and you can restore it in your phone if want to. Basically, what you want to do here is to restore your Maps app into its default state to ensure that its cache is not corrupted. If you don’t know what to do, here are the steps on how to do it:
- From the Home Screen, tap Settings icon.
- Tap More Tab.
- Tap Application Manager option.
- Swipe to the left until you get to the All Tab.
- Scroll down to locate Maps.
- Once you can see the Application info, swipe down and look for Clear cache button and hit it.
- Tap Force stop button.
- Tap Uninstall Updates button.
Samsung Galaxy S5 calendar lost all information after Lollipop update
Problem: Searched your website to see if this has been reported yet. After upgrading my Samsung Galaxy S5 to Lollipop, my calendar info was lost. All appointments, birthdays, etc. vanished. Has this happened to others and is there a fix? Thanks. — Mary Syrenne
Troubleshooting: Hello Mary Syrenne. We have not received any other report about calendar information getting lost after a Lollipop update so this must be a unique case. Also, there are numerous calendars that Android is offering to its users and the most common of them is the S Planner by Samsung. Depending on the calendar you were using, you may or may not have created a copy of all your information to the cloud or remote server of the said calendar app. If you used to log-in to your calendar app before, chances are it automatically uploaded a copy of all your information to a remote server, which can still be recovered. If you didn’t log-in to that calendar app, then most probably it doesn’t have an automatic upload feature.
Try to install the same calendar app or use it again and see if there’s a way for you to log-in to it. In the case of Google Calendar, it usually asks one to select which Google account to use before you can fully utilize it.
The built-in calendar like S Planner can only be read through phone calendar database/internal memory of the phone so if these information were not lost during the update, you should still be able to recover them.
Samsung Galaxy S5 automatically dials the number of someone I have texted
Problem: I have a Samsung S5 and my phone will sometimes dial the phone number of someone I have texted. The phone will close the window and make it difficult for me to end the phone call. Has this happened to anyone else? Any idea of how to stop this from happening? — Susanna
Troubleshooting: Hi Susanna. It looks like this is just a minor issue which you can easily fix by simple troubleshooting. We think that problem is being caused after you enabled your device’s auto dialing feature under Motion and Gestures section. Try changing the settings in Motion and Gestures to turn off auto call by following the steps below:
- Go to Home screen.
- Tap Settings.
- Go to Motion and gestures.
- Go to Direct call and select OFF.
What happens when a Samsung Galaxy S5 is factory reset
Problem: I got an update on my S5 in February and I hate it! My phone slows and the battery sucks and it freezes at times. But question I need answered is if I do a factory reset will it return like it was before the update. Will that remove the update if it will I will do that. Im not very smart with this kinds of stuff. Please let me know. — Rodney
Troubleshooting: Hi Rodney. Although Google advertised Lollipop to be softer on the battery, the reality is not. You are not the first or the only Samsung Galaxy S5 user who encountered this problem. Most of the time though, a lot of glitches are solved after a factory reset so we still recommend this to you despite your apparent lack of trust for this solution.
As regards your question whether or not factory reset will bring your phone back to its previous state, the answer is no. What it does is restore the current operating system version to its factory state, not change it to a different one or revert it to an older version.
Too many times our callers have asked for tips on how to save precious battery life for their S5 so we also recommend that you go visit our tutorial page regarding this matter. We hope that by tweaking your settings you can extend the life of your battery in any given day.
When Lollipop was rolled out last year, numerous users experienced issues like these. The update changes a lot of your phone’s software environment that there’s always a possibility of conflicts. At this time, Google and its hardware partners like Samsung as well as network carriers are still working in making Lollipop as stable as possible.
Samsung Galaxy S5 showing “Unfortunately, contacts have stopped working”
Problem: I recently completed the latest software update and since doing this my phone will display “Unfortunately, contacts have stopped working” with a Cancel or OK option. This happens about 4-6 times a day. I am always one to stop my applications from running after done using.
- Current Device info:
- Software version G900PVPU18OA6
- Hardware version G900P.04
- Model # SM-G900P
- Android Version 5.0
- Security Software Version MDF v1.1. Release 4
- VPN v1.4 Release 3
Is there anything that can be done to resolve or do I need to wait for a Software bug fix update? Thank you. — RaNae
Troubleshooting: Hi RaNae. This issue happens from time to time and doesn’t seem to point to any particular problem. This can be due to a few factors but the most common is a corrupt cache of the app. You need to delete the cache first, and if needed, delete the data as well.
Keep in mind though that deleting an app’s data is the equivalent of re-installing the app itself, which means that you will lose all your settings and contacts. Before you commit to this solution, make sure to create a copy of all your contacts.
You can follow these steps to on how to delete your contact’s cache and data:
- From Home Screen, and tap Apps.
- Hit Settings.
- Scroll to APPLICATIONS.
- Tap Application Manager.
- Swipe right to the DOWNLOADED screen.
- Scroll and tap Contacts.
- Tap Clear Cache button.
- Tap Clear Data button
- Tap OK.
If after doing so, and the issue remains, we suggest that you need to perform a factory reset in your device to determine if there’s a third-party app affecting your S5.
How to recover browsing history in Samsung Galaxy S5
Problem: Hi. I have noticed today that my Internet search history is only showing search history for today and yesterday. I have never been into my search history before now nor have I deleted it. Is there any reason for this and is there a way to get it back as I need to find a site I was on last month. Kind regards. — Stephen
Troubleshooting: Hi Stephen. We don’t know of any desktop or mobile browser that stores visited websites that does not appear in the current browsing history. As far as browsing history is concerned the “what-you-see-is-what-you-get” principle applies so if you are not seeing the list of sites you’re looking for right now, there’s just no way to recover them.
Needs help to recover data from Samsung Galaxy S5
Problem: Help, please. The data from my Android smartphone, Samsung Galaxy S5, has disappeared. Is there a way to restore the data? Thank you. — Donna
Troubleshooting: Hi Donna. It would have been more helpful if you have specified what type of data you are trying to recover. In our blog, we also interchangeably use “data” to refer to your data connection provider by your network service. We are assuming though that you are trying to recover lost personal files from your phone. If this is the case, the answer must lie on the storage device you were using before you lost your data. An S5’s internal storage unit rarely gets bad but if it does, there’s usually nothing that a user can do. If your data were stored in a micro SD card, chances are the card has been corrupted. Try inserting the said card to another device to see if it can still be detected or read. This is the only troubleshooting step that you can do.
What to do when a Samsung Galaxy S5 is water damaged
Problem: Hi. I have a problem with my S5. It won’t boot. It may have some water damage but it worked after it was submerged just a bit in like 30 cm of water. But now it doesn’t start anymore. It vibrates every 2 seconds after I put the battery but it doesn’t start. Thanks. — Marius
Troubleshooting: Hi Marius. Although the Samsung Galaxy S5 had been advertised as water resistant up to 1 meter of water for 30 minutes, it doesn’t mean that the phone is water proof. If you think the phone had been water damaged, the best thing that you can do is immediately stop using the phone and have it checked. Water damage can potentially cause component short circuit problems, rendering not one but many motherboard parts fried if left unchecked. The vibrations the phone is doing is most probably the result of failing components.
You can try these steps below to minimize damage to your Samsung Galaxy S5:
- Do not turn on the device immediately because it may cause major damage.
- Immediately remove the battery of the device to avoid battery damage and other components.
- Put the device in a bowl of rice for a day to help absorb the water.
- After a day, put back the battery and try turning the phone On.
- If the phone successfully turns On, try to observe closely its performance and behavior.
- If the phone won’t turn on and there’s something wrong with the performance just immediately remove the battery and look for a service center for further repair.
Keep in mind that water damage voids the warranty so you may be unable to secure a replacement unit if you’ll ask Samsung or your carrier for it.
Samsung Galaxy S5 keeps on restarting after Lollipop update
Problem: My S5 keeps restarting once I have updated to the latest Lollipop 5.0. It will start up for about 10 seconds and will keep restarting itself indefinitely until I pull out the battery. Any advice? — Kevin
Troubleshooting: Hi Kevin. If your phone randomly or constantly reboots after a major update like the Android Lollipop, try booting it in Safe Mode to identify if a third party app is the main culprit. If you have no idea how to boot your Samsung Galaxy S5 in Safe Mode, please follow this link. This is one of Android diagnostic tests to isolate if a recurring problem like the one that you have is being caused by an app. Installation of apps, especially those from untrusted developers, can be a headache because they may not be designed with optimization in mind. Many apps are designed as backdoors for malwares, which can potentially open your device to a lot of many other issues. If you cannot identify whether an app is causing the problem or not, it’s always good to do a factory reset. As mentioned above, factory reset can cure many ills plaguing devices that installed Lollipop. If you decide to do it though, it’s always a good practice to create a backup copy of your personal files to prevent their loss in the event that something goes wrong.
Checking for a missing Samsung Galaxy S5 app that features floating widget with contact photo, time, phone number
Problem: I MUST INSTALL 4.4.4 if no one can tell me how to enable this small widget that floated the entire time you were on the phone that was canned with the original AT&T S5.
I THINK IT DISAPPEARED when I did the update even though I have spent a lot of time trying clean up my apps as the phone gets full and slow.
ANYWAY, I WANT THAT “LITTLE FLOATING WIDGET THAT HAD THE CONTACT PHOTO, PHONE NUMBER, OR TIMER, OR SOMETHING BACK. PLEASE EMAIL ME BACK BEFORE I DO SOMETHING I WILL REGRET! RESPECTFULLY. THANKING YOU IN ADVANCE. — Burton
Troubleshooting: Hi Burton. There are a lot of similar apps that feature the description you have provided. A good thing to do here is to contact your service provider and ask them what is the name of that app. If this app was installed on your phone after you unboxed it, which means it did come pre-installed, try checking your list of apps under Google Play Store app to see if you can identify it.
Samsung Galaxy S5 does not show when SMS was sent
Problem: Hi. I just did an software update on my Galaxy S5 and now my phone shows the time a text was received instead of when it was sent so if my phone is off or has had bad reception I have no way of know when a message was sent. Is there a way to change this? Thanks. — Amanda
Troubleshooting: Hi Amanda. The default messaging app for Samsung Galaxy S5 does not feature a setting that you can change to show when a text message was sent. Try checking with your network provider as this issue is with them.
If you are using a third party messaging app, try checking the settings to see if you can find the option you are looking for.
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