Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 46]

Months after Lollipop was released, many users are still having issues following the update. The problems below mostly covers mobile network/Wi-Fi problems submitted by our loyal readers around the world.


If you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can. We will appreciate it very much if you can provide as many details as possible. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you. 

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EE Samsung Galaxy S5 keeps on rebooting, losing battery power fast and unable to connect to Wi-Fi after updating to Lollipop

Problem: Hi. I’m using the Samsung Galaxy S5. I updated it to Lollipop on Thursday but ever since Friday the phone is constantly rebooting, battery draining, and keeps on disconnecting from Wi-Fi. EE initially told me there were no issues and to do a factory reset, which I did. Two hours to get phone back to where I wanted it then started rebooting again. I called EE again and they said “Oh yes it’s a Samsung issue. Call them”. Samsung said yes there is a problem and if it doesn’t work after factory reset just need to wait for new update that will fix the bugs, could be few weeks or few months. I’m so annoyed! – Ceryl

Troubleshooting: Hi Ceryl. Many of our readers have encountered all sorts of issues including the ones you mentioned here after doing an update from KitKat to Lollipop so this is no longer a surprise to us. Lollipop was previously advertised as the better one compared to KitKat, especially when it comes to giving users more battery life. Realistically, however, this is yet to be proven true by many S5 users. The only thing that we can recommend right now is to adjust the settings of the device to lower the instances that it uses CPU-demanding tasks. Lollipop was supposed to bring several major changes including new animations, 3D views, multi-colored themes, among others. While obviously fun and interesting for many users after using KitKat for several months, the said improvements do come at a cost–faster battery drain. Minimizing graphics heavy games and non-essential animations on your phone can greatly improve the endurance of your phone’s battery life everyday.

Regarding your Wi-Fi issue, this problem can usually be triggered by the little known feature called Smart Network Switch. This particular feature will detect automatically if there’s an network available in your area as well as the signal strength. However, such automation also comes at a cost because the S5 cannot seem to decide which network type to stick to once both data and Wi-Fi are available. The switch does not work as expected creating more demands from the CPU most of the time. This, in turn, hastens battery drain just like any CPU-intensive task.

In order your device to connect to a Wi-Fi, try checking Smart Network Switch to see if it’s enabled.

If, after doing all those procedures and the issue persists, you don’t have a choice but to wait for an update from Samsung or Google.


How to turn off Facebook sync feature on a Samsung Galaxy S5

ProblemHi. I read that I can delete photos from my phone (that are currently on there due to a sync feature on Facebook). How to I turn off the sync feature? — Wendy

Troubleshooting: Hello, here are the steps on how to turn off the Facebook sync feature from your phone:

  • Go to Settings.
  • Tap Account.
  • Tap Facebook.
  • Under Sync settings, make sure that Sync Gallery box is unchecked.

That’s it!


Samsung Galaxy S5 keyboard glitch and apps automatically opening by themselves

Problem: Hi there. Recently I’ve been having some problems with my Samsung Galaxy S5 as it has been giving problems like:

  • the keyboard does not respond well to the letter I want to touch and instead inputs a couple of random letters;
  • when I scroll or tap apps it will glitch and not open and just go to the next page;
  • some apps like Contacts or Instagram automatically shut down and the report sign comes up;
  • some apps close automatically as soon as I open them.

Each time something like this happens I have to restart my phone to get it back to normal. I just want to know whether this is fixable or if there’s something I need to do or if I need a new phone. – Rukhsar

Troubleshooting: Hello Rukhsar. Some of our readers encounter issues like the ones you mentioned after they do an update on their phone’s software. But in your case, we assume that you didn’t do anything in your phone like updating the operating system or some apps. We noticed that these issues occur on the device if there’s a third-party app downloaded or installed that creates a conflict. The best thing you need to do is to boot your phone to Safe Mode and observe closely what happen next.

Here are the steps you need to follow in doing the procedure:

  • Turn the device Off.
  • Press and hold the Power Key.
  • When Samsung Galaxy S5 logo pops up on the screen, release the Power key.
  • After releasing the Power key, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the device finishes restarting.
  • Safe Mode will appear in the bottom left corner of the screen.
  • Release the Volume Down key when you see Safe Mode.

Now, when you’re already in Safe Mode, try to observe if the issue persists. If so, there’s a chance that it’s a hardware problem. The next best thing you need to do is to look for a technician to further check the device. But before that, we recommend that you need to backup first all your important data and perform a factory reset in your device. Through this procedure, we’re not just protecting your important data but we also assuming there’s an issue with the firmware and it needs to be re-flashed.


Samsung Galaxy S5 Weather app not connecting to Wi-Fi

Problem: Need fix quick! Only had phone since Christmas and updated it to Lollipop today but battery life is draining fast. The weather app that is built into phone will not connect to Wi-Fi or update. There may be more problems I have not run in yet. Just installed update a few hours ago as the phone prompted me to. I updated the Samsung apps and other apps, no resolution. Please get fix out quick. I’m going to have to put my phone on a charger quick. Mine is a Samsung Galaxy  S5. Thanks! — 3044122000 

Troubleshooting: Hi 3044122000. There are a few actors we need to consider in knowing why your device’s battery drains fast. One of such factors can be playing graphics-intensive games and apps that you installed on the device. To fix this battery issue, you can try booting up your phone and setting it to Safe Mode. While in Safe Mode, you can observe if the battery still draining fast. If the problem continues even when the device is on Safe Mode, that means that  there are other factors that need to be checked.

Your next step will be to close all unnecessary apps in your device including mobile data, Wi-Fi, Bluetooth, and other non-essential features. Continue to doing a factory reset if the issue remains.

Regarding your weather app that’s not working, the issue may have been triggered by the update you did in your phone. It was a major update and there’s a lot of changes that were changed during the process resulting to potential conflicts with apps not ready for Lollipop yet. It is also possible that due to the update, your device may still be using old caches from the previous version, which can also cause problems. In other words, the update may have not gone according to plan, or that the apps you have installed are not yet fully compatible with the Lollipop version that you have. Since Lollipop is a newer operating system, some of the functionalities of apps may fail to work the way it worked from the previous version. We suggest that you can try wiping the cache partition of the device. This procedure will delete those old files and will create newer file directories and cache based on the version that is currently running.

Here are the steps how to Wipe the Cache partition of the device:

  • Turn off the device.
  • Press and hold simultaneously all three buttons Volume Up key, Home key and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold Home key and Volume Up buttons.
  • When the phone Android System Recovery screen appears, release both keys Home key and Volume Up key.
  • Press the Volume Down key to highlight Wipe Cache Partition.
  • Press the Power key to select.
  • When the Wipe Cache Partition is completed, Reboot System Now will be shown and highlighted.
  • Press the Power key to restart the phone.

We hope doing these steps will resolve the issue but if not, feel free to contact us again so we can help you further.


Samsung Galaxy S5 not connecting to Wi-Fi and loses battery fast

Problem: Hello! I recently came across your article about issues with Samsung Galaxy S5 and Lollipop. I had some of the same issues with battery drain, and went ahead and did a system reset on my phone. It solved a lot of them, but seems to have caused one other. I can no longer connect to my work Wi-Fi network. After connecting to the network, a webpage is supposed to open up and direct you to the login page for the network. In my case, a webpage opens up but gets stuck and will not load. Do you have any suggestions as to what the issue might be, and how I might fix it? Thanks. — Leah

Troubleshooting: Hi Leah. Last year when Samsung rolled out Lollipop, an issue like poor battery life is one of the biggest problems that affected some S5 users. In fact, Samsung has no updates on how to deal with this particular issue. From our experience, the main reason why a powerful smartphone like an S5 have a poor battery life is because of downloaded or installed third-party apps. We recommend that you try disable (or uninstall) third-party apps to isolate the issue. A faster and safer alternative though is by booting your device to Safe Mode. We understand that you already performed a system reset on this device but that step won’t do anything if afterwards you simply re-installed the same set of third party apps you had before. What we are saying here is that you need to ensure that all your apps can be trusted and must not be running in the background after turning them off. There are many apps (especially those used for malicious purposes) that continues to run in the background even after a user thought he or she did turned it off already. Try to reinstall one app at a time and observe for a couple of hours how fast the phone drains the battery. Do this for all apps until you come across one that may suggest to be the culprit. We know this is tiresome but this is the best thing that you can as a user.

We have a short tutorial on how to save precious battery life in this link. Feel free to see which of the tips we provide works best for you.

On the other hand, there are a few things that we need to consider why your device is unable to connect to Wi-Fi. The best place to start is the feature called Smart Network Switch.  Its main task is to detect any available networks in your area and to connect to the most stable network type to save you the hassle of doing it. As mentioned above for similar issue, Smart Network Switch is not at all that “smart” and may even cause more harm than good. The best thing you need to do is to check if the feature is enabled or not.  We suggest that you simply turn it off until Google or Samsung will find a way to patch it.

Follow these steps on how to disable Smart Network Switch:

  • From Home screen, go to Apps.
  • Tap Settings.
  • Tap Wi-Fi.
  • Uncheck the box next to Smart Network Switch.


Samsung Galaxy S5 keeps showing “Unfortunately email has stopped working” error message

Problem: After I did the update, I keep getting the message “Unfortunately email has stopped working”. It comes back after awhile but I use this phone for business and this is horrible as it happens when I am trying to open an email. Please advise.– Terri

Troubleshooting: We understand how frustrating it is to have an intermittent email problem. Fortunately, this error can easily be fixed by doing at least 2 potential solutions.

Clear email app’s cache and data. You must do this first because it usually is the most the effective solution for any app-related problem on today’s Android phones. What you are basically trying to do when performing this step is to erase the specially allocated set of files for your email used by your phone to open the said app faster. However, there are times that an app’s temporary storage or cache gets corrupted, causing errors and app performance issues like the one you have. If you have no idea how to clear an app’s cache, just follow these things below:

  • Go to the Home screen,
  • Tap Apps.
  • Tap Settings.
  • Scroll to Applications
  • Tap Application manager.
  • Swipe right to the Downloaded screen.
  • Scroll to and tap desired app.
  • Tap Clear cache button.
  • Tap Clear data button.
  • Tap OK.

Keep in mind that by opting to hit Clear data button, you are basically deleting all your email app settings and information, rendering it fully clean. This means that you are erasing all your email information and files so the next time you use the app, it will prompt you to reconfigure your email account again.

Perform a factory reset. If, after doing the steps and the issue remains, you can perform a Factory reset. Make sure you can back up all your important files as this will delete everything off your phone. You can follow the steps in this link if you don’t know how to do it.


AT&T Samsung Galaxy S5 not downloading MMS

Problem: I am currently on the Straight Talk network and upgraded to a AT&T Samsung Galaxy S5. Everything works except that I’m not being able to download pictures when receiving an MMS text message. I was able to see a picture I sent myself but when I receive pictures from other people I cannot download them. Please help! — Ian

Troubleshooting: Hello Ian. I don’t know if you’re using a Wi-Fi or mobile data when you download an MMS message but if you’re on Wi fi, that’s the reason why you couldn’t complete the download. In downloading MMS messages it requires mobile network connection to complete the process. However, if you have been using your mobile data all along and the issue persists, you can try clearing the messaging app you are using and observe if the issue is fixed. If not, just simply go to the Messaging app>Settings>Multimedia (MMS) Settings and make sure the option Auto-retrieve (if available or look for a similar option) is NOT selected. If it still does not work, try to toggle Auto-retrieve to OFF and try again.

We recommend that you perform a factory reset if the problem continues.


Samsung Galaxy S5 not receiving text message from iPhones and Facebook consuming data fast

Problem: Hello my Samsung S5 is having some problems and I was hoping you could help.  The following are my issues:

  • Not receiving messages from my iPhone;
  • Facebook used up all my data in 3 days

Is there a way to make Facebook not do that I was doing on Wi-Fi 80% of the time? — Serah

Troubleshooting: Hello Serah. We don’t know what type of message you’re trying to send from your iPhone to your Galaxy S5 but we assume they are text messages. When you’re sending a text message via iMessage to your Samsung Galaxy S5, there’s a big chance that the latter device won’t receive anything simply because of the restriction put by Apple on their messaging app. In fact, the issue is very rampant with iPhone users trying to send messages to Samsung users because Apple’s messaging platform limits iMessage to be used mainly between iOS users.

If you want to receive message from your iPhone, you can try turning off the iMessage or delete your iMessage account. You want to contact Apple support if you don’t know the exact steps how this is done.

Alternatively, you can simply download third-party app like WhatsApp so you can use it to send a text message to other non-iOS systems.

For your Facebook app eating up your data, we believe that you may have enabled the app in your phone to sync everything, especially the photo and video Gallery. You may also have enabled auto-loading and playing videos in your timeline. This feature can use up a lot of your data if left unchecked for weeks.

If you don’t like this to happen you can turn it off auto-play to save data and battery as well.

Here are the steps how to turn it off:

  • Launch Facebook App.
  • Scroll down to tap More.
  • Tap Settings.
  • Tap on Videos and Photos.
  • Tap on Auto-Play.
  • Tap on Never Play Videos Automatically.


 EE Samsung Galaxy S5 does not automatically switch to mobile data after disconnecting from Wi-Fi

Problem: Hi. Lollipop 5.0 was installed OTA on my S5 last week and since then I have had a really annoying problem with my mobile data. What it looks like is happening is when I go from an area where the Wi-Fi is connected to somewhere there isn’t (e.g. leaving the house for work), there is no mobile data available.

However if I reboot the phone, it will then pick up 4g mostly with no issues. It seems there is no push to make it search for mobile data once it leaves a Wi-Fi connection. (Turning mobile data off then on again doesn’t fix it).

I had a look at your other helpful answers but didn’t see one specific to this issue.

Can you please help? I’m on EE in the UK. Many thanks – Richard

Troubleshooting: This particular issue isn’t new to S5 users especially after the update. We believe that your device’s Smart Network Switch is the one to blame, especially if it’s enabled. As you may have read the other issues affected by this feature above, disabling the Smart Network Switch remains the most effective solution at this time.

Because every carrier has to add their own customizations to the already problematic Lollipop operating system, there’s a chance that the cause of the problem may be network induced. Try to contact EE and let them know about this problem as well.

You may want to do a factory reset on your phone before calling them to ensure that you have done everything on your end. Just follow this link on how to do a factory reset on a Samsung Galaxy S5.


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We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.