Straight Talk Galaxy S4 Problems and Questions About Lollipop Update [Part 3]


Android 5.0 Lollipop for Samsung Galaxy S4 has already started rolling out in Europe. In the following days, users in the United States will be receiving notifications of the availability of the update. However, it seems like there will be users that will be left behind.

As the roll out nears, we started receiving emails from our readers asking whether or not they will also receive. Unsurprisingly, those questions came from Straight Talk subscribers. Some claimed they haven’t received any update since they got their phones, that’s why they’re worried their devices will not be updated to the latest version. The fact is, no one actually knows if Straight Talk Galaxy S4 will receive the lollipop update. Let’s just wait and see.

For those who have issues with their phones, feel free to email us at [email protected] or post on our Facebook wall and/or Google+ page. Make sure to include all necessary details for us to accurately assess your concerns and give you appropriate fixes, solutions and/or troubleshooting guides. I also suggest you visit our Samsung Galaxy S4 Troubleshooting page to find related problems that we already addressed before.

Will Straight Talk Galaxy S4 receive Android 5.0 Lollipop update?

Q1: Hi Harold. I’ve been following your posts for months now especially Straight Talk related articles. I’m wondering when am I going to receive the lollipop update? – Jordan

Q2: Hello guys. You seem to know a lot of information about Straight Talk branded Galaxy S4, when is lollipop update rolling out for this device? I currently have Android 4.4.2 and haven’t received an update ever since. — Mary Fel

Q3: I own a Galaxy S4 I purchased from Walmart and gets its service from Straight Talk. Am I going to receive Android 5.0 update like my sister’s Galaxy S5? — Mellisa

Q4: I called Straight Talk tech support today asking for information about lollipop but he doesn’t know any of the updates. I know S5 already received lollipop and S4 will follow suit but are we also going to receive it? — Mansour

Q5: Do you know when lollipop is coming to Galaxy S4 on Straight Talk? — Mary Jane

Answer: Hello guys! I hate to be the bearer of bad news to you but it seems like Straight Talk branded Galaxy S4 isn’t going to receive the most anticipated Android 5.0 Lollipop update. Your service provider doesn’t support updates. I’m not sure if it’s against their TOS but I haven’t heard of Straight Talk subscribers talking about being able to get official updates rolled out by the company itself.

For more information, of course, call the company and inquire about it. If the rep can’t answer your questions, talk to a manager or people who know more about the company’s policy on updates and whatnot.

WiFi Connection Keeps Disconnecting

Problem: Hi Harold, last month I purchased a Galaxy S4 at Walmart and immediately subscribed on Straight Talk’s $60 international unlimited plan. In the first three weeks my phone was fine, I can easily browse the web without any delay. However, just this week my phone cannot anymore connect to my WiFi. I already checked my WiFi, and I’m pretty sure that my Wi fi has no problem because my laptop and my tablet can easily connect without any delay. Although, sometimes my phone can connect to Wi fi but after a few minutes my phone will directly disconnect from the Wi fi.

I asked straight talk’s customer service about the issue but they cannot fix it. I turned Off and On my phone several times but still I cannot connect to Wi fi. I also asked straight talk if they can send me a new one but they told me they cannot because my phone is not broken. So, I decided to send you a message and probably you can help me with my issue. I hope you can provide me solution on my problem. More power and thanks! — Hassan

Troubleshooting: Your phone probably switches between WiFi and mobile data networks. You just have to disable this feature and it will remain connected to the network you want to get internet connection from: go to Settings > Connections > Wi-Fi > hit the Menu key > Advanced > uncheck the box next to Auto network switch. If it didn’t work, however, then proceed with the wiping of the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Straight Talk Galaxy S4 Shows No SIM Card Error

Problem: Good day team, I just transferred service from AT&T to straight talk and immediately subscribed in one of there unlimited promos. After I purchased a straight talk sim card my phone is working great until such time I noticed that my phone cannot anymore recognize a sim card.

The issue started last day morning when I noticed that there’s a message on the screen “No Sim card”. I turned off and on my phone but the notification still stayed on the screen and I haven’t used my phone for almost 2 days now.

I called straight talk yesterday but the representative told me that my phone is fine and they will send me a new sim card. But I’m not convinced what the representative told me because he just turn my phone off and on and after that he suddenly offered me to send a new sim card. And by the way, my phone is Samsung Galaxy S4. Any advice guys is a huge help. Thank you and Godspeed! — Mark

Troubleshooting: It’s obvious the problem is related to your SIM card and the representative did what their protocols tell them to do–replace defective SIM card. Since you are not convinced that the SIM card is defective, try doing the basic troubleshooting.

  1. Turn off the phone.
  2. Remove the back cover and pull the SIM card out.
  3. Clean with a dry cloth the connectors on both the SIM card and the phone.
  4. Re-mount the SIM card but make sure it’s properly inserted.
  5. Turn the phone on.

If the phone still shows the same message, then you have no other option but to wait for the replacement SIM, otherwise, problem solved.

Straight Talk Galaxy S4 Black Screen Issue

Problem: Hello Harold, last month I purchased Samsung Galaxy S4 at Walmart which is under by straight talk network. The issue started after I charged my phone and when I tried to turn it on the screen won’t boot-up. I thought it’s normal but after a few minutes the screen is totally black and I cannot use my phone. I asked straight about my problem but the representative cannot fix it. Thank you for this free support guys, I hope you can help me with my issue. Thanks! — Jesse

Troubleshooting: Hey Jesse! We don’t know for sure what the cause of the problem was but let’s begin our troubleshooting with the simply soft reset:

  1. Remove the back cover and pull the battery out.
  2. Without the battery, press and hold the Power key for a minute.
  3. Replace the battery and secure it with the back cover.
  4. Attempt to turn the phone on.

If the screen remained black after that, the battery may have been depleted. Try to charge it and see if the usual charging indicator shows on the screen or if there’s red light. If these indicators are absent, try a different charger or battery. If the phone still won’t charge or power on after that, have it checked. It’s probably a hardware issue.

Straight Talk Galaxy S4 Can’t Browse The Web

Problem: Hi droid guys, last week I purchased a straight talk sim card at Walmart and after I activated the sim card I immediately mounted it on my Samsung Galaxy S4. During the first few days my phone is perfectly fine. However, the issue started last 2 days ago in which I cannot anymore browse the web. I tried several times turning on and off my phone but still I cannot browse the web. Last night, I contacted straight talk customer service and asked about what the issue of my phone. But the representative cannot identify what is really the issue   we changed the APN settings but after the changes my phone still cannot browse the web. I’ll wait of your reply guys and I hope you can help me with my problem. Thanks! — Mary

Troubleshooting: The question is, which network are you using when browsing the web? If you’re on a WiFi network, the APN has nothing to do with. If you’re using mobile data, then make sure it is enabled in the first place. Once enabled, try browsing the web through a browser and it didn’t work, call Straight Talk again and have your account checked thoroughly, then have the rep send you through SMS the correct APN settings for your phone. Try using a different phone in calling tech support so the rep can troubleshoot the problem.

If all else failed, have the SIM card replaced. During my tenure as a tech support, I’ve encountered SIM card related problems and one of the effects is that the phone couldn’t connect with the mobile data network.

Straight Talk Galaxy S4 Can’t Download Apps From Play Store

Problem: Hi, I have a Galaxy S4 from AT&T and I transferred service to straight talk just this week. After I activated the sim card my phone is working great and I can browse the web and download. However, just yesterday morning I noticed that my phone cannot anymore download an application in Play store. I contacted straight talk customer service and the representative told that the signal is fine and my phone is fine as well. I cannot figure it out if the issue minor because every time I will download an application and after a few minutes the downloading of the apps will automatically stop. Right now I’m confused about the issue. Is the problem with my phone or with Straight Talk? I hope you can help with my issue and more power! — Jennifer

Troubleshooting: Hi Jennifer. First of all, try to boot the phone in safe mode to see if this problem was caused by a third-party even if it suggests the Play Store is the culprit. But go ahead and boot it in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode’ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

When in safe mode, try downloading a different app to see if it can. If not, then it’s the Play Store that has an issue. Try this instead:

  1. From the Home screen, tap Menu key
  2. Simply tap the More tab
  3. Tap the Application Manager, swipe to display All section
  4. Scrolll and locate Google Play Store
  5. Tap Uninstall updates.
  6. Reboot the phone

If the phone can download apps when in safe mode, find the third-party app that’s causing it and uninstall it.

Straight Talk Galaxy S4 Says Emergency Calls Only

Problem: Hello, I’ve been in straight talk for 3 years already and I did not encounter an issue ever since. However, just this past 2 days my Galaxy S4 cannot any more make and receive calls. I rebooted my phone many times but still I cannot make and receive calls and there’s a notification message showed on the phone screen “Emergency calls Only”. I call straight talk and tell the representative about the issue but she told me that my phone is fine and there’s nothing wrong with the towers near my area. I haven’t used my phone for almost three days now and it’s a big problem on my part because I have important people to call within this week. I’ll wait for any advice and I hope you can fix my problem. Thank you and more power! — James

Troubleshooting: Hey, James. It’s the SIM card that has a problem. Try pulling it out and clean it’s connectors with a clean, dry cloth and re-insert. Then, reboot your phone to see if it can still detect the SIM card. If not, you have no other option but to call Straight Talk tech support and request for SIM card replacement.

Straight Talk Galaxy S4 Emits Static While In Call

Problem: Good day guys, I have a minor issue on my Samsung Galaxy S4. the issue started just last week and I don’t have an idea to fix it. Every time I call someone the person on the other line cannot understand of what I’m talking because they can hear static on the line. However, after a day I again called my friend and after 30 seconds she disconnected the and texted me that she cannot understand of what I’m talking about.

I called straight talk about the issue but the representative told me to send my phone to their warehouse for repair but I refused on the offer. I don’t know what is really the problem with my phone and I’m not a tech-savvy person as well. Any advice guys is a huge help for me. Thanks!- Anne

Troubleshooting: Have you tried using the speaker phone? If not yet, then try it to see if it also has static on the line because if that’s the case, it’s not the phone that has a problem but the network. You may be in an area where the coverage is not so good. However, if there’s no static when using the speakerphone, then it’s a hardware issue. I understand it would take weeks before you can get your phone back but that’s the only viable option left for you to get the problem fixed, although, there’s no guarantee Straight Talk technicians can fix it. But just try, okay?

Straight Talk Galaxy S4 Shows Vertical Line on the Screen

Problem: Hello guys, my phone is Samsung Galaxy S4 and I purchased it at Walmart last year and I immediately subscribed on straight talk network. By the way, the issue started when I accidentally dropped my phone on the floor. After a day, my phone has no problem but yesterday I noticed that there’s a white vertical line in the center of my phone screen. I asked the representative about the vertical line on the screen but the representative cannot provide me an exact resolution about the problem. Instead she offered me to ship my phone to their warehouse for immediate repair but I declined on the offer of the representative. And thank you for this free support your articles is a huge help to us as customers of straight talk. I hope you can help me with my issue! — Ruby

Troubleshooting: Well, apparently, the drop somehow caused some sort of damage to the display and we cannot appreciate the extent of the damage simply by looking at it. I don’t understand why you declined the rep’s offer to ship your phone to their warehouse to be repaired when there’s no other viable option. Oh well, there is, have a local tech take a look at it.

My point is, it’s a hardware issue and there’s nothing we can do on the firmware that would fix or get rid of the vertical line that runs through the screen. The best thing you can do right now is to backup your data so they will not be deleted if the technician decided to factory reset the phone. It’s for your privacy also.

Straight Talk Galaxy S4 Won’t Charge

Problem: Hi droid guys, I have a 1 month old Samsung Galaxy S4 and it’s not originally a straight talk phone. After I activated the straight talk sim card my phone has been working great. However, the issue started when I charged my phone overnight and when I tried to charge it again my phone won’t charge anymore. I thought my battery was damaged because I charged it overnight but after I purchased a new battery and I charge it, my battery still won’t charge. I called customer service but all of my calls were disconnected and I hate calling it back. Please help me droid guy and I hope you can give me a solution on my issue. Thank you and more power! — Kharen

Troubleshooting: You said you bought a new battery but the phone still refused to charge. Well, it could be the charger. Have you tried using a different charger? You may also try to connect the phone to a computer just to see if it charges. If not, then it’s a hardware issue. The charging IC may have a problem and you need to have it checked by a technician.

If, however, the phone charges when plugged to a computer, then the charger is the problem. Buy a new one.

Straight Talk Galaxy S4 Shows Insert SIM Card Error

Problem: Good day guys, please help with my problem, my phone is just 2 months old and I purchased it brand new at Walmart. After I activated my Galaxy S4 and enrolled on unlimited promo of straight talk my phone worked great.

However, the issue started when I dropped my phone from jeans and after few days my phone cannot anymore recognize a simcard and there’s a message “Insert SIM card”. I thought my Simcard was damaged after I dropped my phone so I buy again a new straight talk simcard and transferred all the minutes left from my old simcard. But after the transfer the notification still appeared on my phone screen. I already contacted the customer service but they cannot fix the issue. My phone is not working for almost a week now and I wasted money purchasing a new Simcard but the issue is still the same. I hope you can help me guys and I’ll wait for advice. More power guys! — April

Suggestion: Obviously, the impact of the dropped somehow damaged your phone or, at least, affected its capability to detected mounted SIM card. There’s no way we can fix it by tweaking or changing settings. It’s a hardware issue and you need to have it checked as soon as possible. I understand you already wasted time and money but there’s no fix to this issue. You may send it in or just bring it to a local technician in your area. Your choice.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.


One Reply to “Straight Talk Galaxy S4 Problems and Questions About Lollipop Update [Part 3]”

  1. Galaxy S4 says:

    ODIN MODE < in red letters this line only
    PRODUCT NAME: SM-S975L < In white letters this line and below
    CURRENT BINARY: Samsung Official
    SYSTEM STATUS: Official
    CSB-CONFIG-LSB: 0x30
    WRITE PROTECTION: Enable < In grey letters this line and below
    eMMC BURST MODE enabled

    The above is in the top left corner of the screen and so small that it must be read with a magnifier.

    In the middle of the phone is a graphic showing the phone connected to a computer and in between is a yellow triangle with ! warning. The following text appears under the graphic:

    "Firmware upgrade encountered
    an issue. Please select
    recovery mode in Kies & try again."

    I need to get the original firmware for this phone. I suspect that someone tried to upgrade the Android OS on the phone to version 5 and soft bricked the phone. As it is in Odin mode, and the Samsung USB drivers do connect and disconnect with the phone, I believe that with the right firmware, the phone can be restored.

    Where can I get this firmware?

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