Hi guys! Welcome to the 62nd part of our Samsung Galaxy S4 problems troubleshooting series. We already addressed hundreds of issues sent by our readers so if you have an issue or two with your phone, I suggest you visit our Galaxy S4 Troubleshooting page as we listed all the problems that we already provided solutions for.
If you’ve been following us, then you may have noticed that there are times when we answer the same question that we already addressed before. It’s our way of providing personalized support to our readers. So, feel free to email us your concerns via [email protected]. You may also post on our Facebook wall and/or Google+ page.
There is one thing that we ask of you, though. Details. Please provide all necessary details so that we can accurately assess your problems and provide appropriate solutions and troubleshooting procedures. We are not magicians here and most of the time we depend on what you’re saying. So, if there’s something lacking, then we end up assuming things, which may lead to different things.
Now, here are the problems I addressed in this post:
Galaxy S4 With Kitkat Can’t Connect To Mobile Data
First Email: Hiya. I got my S4 2 days ago (3rd of Feb) and I have already got problems. When I am out at college I have 3 bars of connection so I should be able to send a text but at the moment I’ve had to turn of my phone and turn it back on and the message will send. I haven’t been able to connect to mobile data either, sometimes it connects sometimes it doesn’t and now recently I tried clicking a video link on Twitter which I then opened in YouTube the video loaded and was playing but the screen was glitching. The screen was gray and cut off at parts. I then closed the app and reopened it, selected a random video to test it and the problem persisted, the music was playing but half the video was gray and chuncked up and the other half was black and didn’t work at all. I’m not sure if its the app or if its software or hardware. When I got the phone it updated to the latest update which is kitkat and the apps then followed to update to their latest versions.
I apologize for the long paragraph. Hope you can help! Thanks. — Jannah
Second Email: Hiya I’ve previously sent an email about my phone and it seems that the problem has gotten worse. The mobile data won’t connect at all. In places ill have full connection but after some time the connection is gone, I can’t send a text or make a phone call at all. It connects to wifi fine but the mobile data isn’t working at all. I’ve tried my sim in someone else’s phone and it works fine, so it is a phone issue. When I go to my contacts the phone freezes, the app won’t close when I end it. I have to wait roughly 5 minutes for my phone to go back to normal, after it tells me the app has stopped and I need to end it. My camera is very slow and at times will not work. I got this phone on the 3rd of February, only a couple days and it’s already having issues. I’ve factory reset the phone and it still won’t work. I’m not sure what to do. I’m contemplating getting a new phone to avoid all this. Can you help? Thanks – Jannah
Suggestion: Hi Jannah. I’m sorry we haven’t addressed your inquiry immediately. We’ve been getting a lot of emails lately and while we want to provide support to our readers the moment we receive the emails, the sheer number of problems we receive daily makes it impossible for us to be prompt in our replies.
Your concern is obviously an issue with your phone and we can provide you hundreds of ways to troubleshoot it with you spending hours trying to fix a phone that’s supposed to be working without a flaw in the first place. I am sure you don’t want to use a phone for years that already has a problem out of the box and we don’t want you to go through all the hassles. So, I suggest you have the phone replaced you still can claim a brand new replacement unit. Just reset the phone once again and return it with all its accessories, receipt and whatnot. I hope you understand.
Galaxy S4 Active Pops Up Error When Sending Emoji
Problem: Everything I send an Emoji a message pops up and says: “Attention message may be corrupted on recipient device. Change input mode to automatic”. I can’t find anywhere where I can change the input mode. I’m guessing it isn’t automatically converting to mms but I’m not sure. The recipient gets question marks instead of emoji even though it shows on my end that I’ve sent one. I read on your website where it said to open the messaging app click the menu button the click on setting. But on my text messaging app it doesnt give me the option to click on a menu button. I have a Samsung Galaxy S4 active. Can you please tell me how to fix this? Thank you. — Belinda
Troubleshooting: Hi Belinda! You’re right. If the phone was set to send GSM alphabet or Unicode and you’ll try to send Emoji (which is considered as “picture message”), the recipient will see question marks instead of the characters or pictures. The problem is in your end as the message needs to be automatically converted to MMS. Please follow these steps to set Input mode to automatic:
- Open Messaging app.
- Press the hard Menu key (the button beside the Home button).
- Choose Settings.
- Tap Input mode.
- Choose Automatic.
That should take care of the problem.
Galaxy S4 Screen Becomes Black
Problem: I am having a Samsung Galaxy S4 with firmware version 4.4.2. When i update my phone to 4.4.2 it started to hang repeatedly. So, i decided to reset my phone and i did reset it. After this a strange problem start to appear-whenever i play a song the screen becomes black, if i play a game for more then 5 minutes then phone’s screen becomes black for a few time. I tried to check if there is any update for my phone and it displays that i have the latest update already installed.
I don’t know why is this happening. Can you help me to solve it. Awaiting for your reply. — Fahad
Troubleshooting: Things like this happens all the time and usually caused by a bad update or some corrupt firmware files. There are times when it’s just a glitch or something. The best thing you can do is perform full hard reset to see if it would make a difference. If not, then bring the phone to your provider or Samsung and have the firmware re-flashed.
- Switch your phone off.
- Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
- To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
- Scroll down and select Wipe Data/Factory Reset.
- Scroll down and select Yes – Delete All User Data.
- When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.
Galaxy S4 GSM Coverage Cuts Off
Problem: Hello. I’m having a new Galaxy S4 with android 4.4.2. Having an issue with mobile connection. It just disappears in a few hours after a phone is turned on. I need to restart it to be able to receive sms or calls or text and call someone. Still after restart it lasts a few hours again. If ill try to call while connection bar is empty, it will freeze the call so i wont be able to drop it. Even through task manager. Sent my phone to fix it, still the same. Made the cache clean and system reboot through bios, still didnt help. Sim works on another phone well. Tried another sim and still the same problem.
Expecting you to help. Thanks. — Jurijus
Suggestion: It sounds like it’s really a hardware issue. You said you already sent this phone in for repair but the problem remained. I am interested in what the tech told you about the problem. More often, phones are returned to owner if the issue is beyond the capability of the tech to repair. Such issues include chip problems, messed up circuitry, liquid damage, etc. This is just a guess but I think the chip that handles radio reception and transmission has the issue here, although I can’t verify that as I haven’t physically examined the phone.
Galaxy S4 Drains Battery Quicker
First Email: Hi, can you help me? I bought this phone 3 weeks ago. I noticed on the first day that the battery is consumed faster. When it reaches 20%,it will automatically shut off. I’m a android user for a long time but this is the only phone that I encountered such problem. I read blogs from the internet and found out that there are so many users complaining about the random shut off. Can you give me an advice what will I do. Anyways, my phone is S4 GT-I9505. Thanks in advance. — Edward
Second Email: Hi. I bought this smartphone last month ago. I noticed that the battery cannot last long. When the battery reach 20%,it will automatically shut off. What seems to be the problem? I read some issues regarding battery of this unit. Thanks, hope for your immediate response. — Edward
Troubleshooting: Make sure there is no app that manages the battery. If there is, uninstall it as that could be the reason why your phone acts that way.
You said you already have this problem since day 1; you could’ve the phone replaced the day you noticed the battery was draining faster than normal. While Samsung has a standard when it comes to making smartphones, there’s no guarantee that all of the units have 100% quality. There’s a chance you’ve gotten a bad unit.
I suggest you bring the phone back to the store where you bought it and have it checked by the technician. But before doing so, try to do the full master reset to see if that makes a difference. There’s a chance that it’s just the battery that has an issue but there’s also a chance it’s more serious than that.
Galaxy S4 Charges Very Slowly
Problem: Hello, My Samsung Galaxy s4 charging real slow at first it while charging for instance the time is 9:30 I have like 55% battery, by about 9:34 it would go like 57% but now if it is charging for instance 9:30 at 55% even 9:40 it just 56% or same 55% if I’m not using the phone and it’s the same charger that charges other Samsung devices the regular speed, I changed the charger 3 times but same issue. — Garvin
Troubleshooting: Hi Garvin! You’re not the only one who has this specific issue. In fact, many Android users are complaining about slow charging. But the question is: Is the problem caused by apps or is it a hardware issue? In order to answer that question and to isolate the problem, try booting the phone in safe mode:
- Turn the device off completely.
- Press and hold the Power button.
- Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
- As soon as you release the Power button, press and hold the Volume Down key.
- Continue holding the Volume Down key until the phone has completed the reboot process.
- If you can read ‘Safe Mode’ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.
Galaxy S4 Screen Went Black, Charging Icon Flashing
Problem: Hi, my phone was turned on and connected to the charger, when I unplugged the phone from the charger the screen went black and It won’t turn back on. When I try charging it the charging battery that’s supposed to show on the screen kept on blinking and by that I mean that it would disappear and appear again until it didn’t show anything anymore. I am planning on taking it to the store. This weekend but I want your opinion as well. Please advise and thank you so much. — Elizabeth
Troubleshooting: Hi Elizabeth. Are you using the same charger that came with the phone? If not, then please try to use the original. The symptoms you described here are signs of a bad charger. Either you’re using a third-party charger with ludicrously high or low amperage or the original one got damaged.
If you have a different charger, try it to see if the phone charges fine. Also, I want you to do the soft reset to see if the phone can power up.
- While the flashing charging icon is shown on the screen, open the back cover and pull the battery out.
- Now, press and hold the Power key for a minute.
- Place the battery back to its compartment and secure it with the back cover.
- Attempt to turn the phone on.
If the phone turns on just fine, try plugging the charger again. However, if the phone refused to turn on, then there’s a chance the battery has been totally depleted and that the charger may be damaged. It’s always a good decision to have a real technician take a look at it just to make sure.
Galaxy S4 Cuts Out When In Call
Problem: Hi Droid Guy. When I receive or make calls my s4 sound sometimes works during an entire phone call but usually cuts out & nobody on either end hears anything! When it does cut out I hear what sounds to me like a stereo speaker when it is not plugged in all the way! I was told it sounds like my audio chip but when I done some research about audio chips it didn’t sound like the problem I am having! My unprofessional opinion is that my speaker is the problem. Please feel free to contact me via call, text or email at the following info! Thanks, Cathy.
Suggestion: Yeah, I think so, too. Chips aren’t damaged so easily; there should be some interference like liquid or physical damage. It’s more of a speaker issue than anything else. That said, there’s nothing we can do to verify that except you let the phone be checked by a technician. Please send it in for repair, Cathy.
Email and WiFi Problems With Galaxy S4
Problem: Email error message “unfortunately email is not responding”. Sometimes get blank scene, logs me out, doesn’t respond to command to open an email, delete email, etc. Sometimes access with no problem. Problem occurring regularly. Also, drops off while typing an email.
Normally, as soon as I enter my home automatically connects to wifi. No auto connection to wifi now but to 4G lte network only. Wifi is turned on but my access to home wifi shows locked. How can I unlock and connect personal wifi network automatically, as usual? — Sandra
Related Problem: Hi, I have a Samsung Galaxy S4 and all day I have not been able to view my emails. I get a white screen for a long time then I get an error message saying emails are not responding. I have taken out the battery several times but doesn’t work. Any thoughts? — Jennifer
Troubleshooting: Hi Sandra. Reading your descriptions, I think these problems are minor, otherwise, you would have included some other behaviors. That said, the problem with the Email app can be fixed by this procedure:
- From any Home screen, tap the Menu key.
- Tap Settings.
- Tap the More tab.
- Tap Application manager.
- Swipe left or right to go to the All tab.
- Tap Email.
- Tap Clear cache.
- Tap Clear data, then OK.
As to your WiFi problem, follow these steps to fix it.
- From the Home screen, tap the Menu key.
- Tap Settings then touch the Connections tab.
- Tap WiFi, then tap the Menu key again.
- Touch Advanced.
- Tick the option Auto Connect.
Black Dot While Using Galaxy S4 Mini Camera
Problem: Hi, I have recently noticed a small blue dot when I take pictures, the dot is only present in the back camera and the front camera is fine. It shows when I take pictures in the dark and at night more than it shows in the day. I have an Galaxy S4 mini. What can I do to fix this? Thank you, Claudia.
Troubleshooting: Hi Claudia. Does the dot remain in the same area regardless of the phone’s orientation (portrait or landscape)? If so, there’s a chance it’s a dead pixel; meaning, a display issue. To troubleshoot further, follow this procedure:
- Use the Camera to show the dot and then snap a picture.
- Now, download the picture to your computer or print it.
- Examine the picture if it bears the dot. If so, it could be just dust or dirt on the lens or the sensor itself. Cleaning will get rid of it.
- If the dot didn’t show, then it’s a screen problem.
Let the tech check it for you. At least, they can open the phone up and examine the sensor.
Text Messages Arrive Late Using Galaxy S4 To Send
Problem: Since I upgraded to 4.3, I have had an issue with people receiving my texts really late. I will get their texts but it will take a long time for them to receive mine. This seems to happen randomly and sometimes the text will “think” about sending for a long time. I just get the spinning wheel. Any thoughts on this? Thanks! — Heather
Troubleshooting: Hello Heather. It’s more of a network problem than anything else. The reason why recipients receive your messages late is may be because your phone take a long time to send them. You should call your service provider and have them check your area, your account, your phone and whatnot. I am not sure how frequent your “sometimes” is but there’s nothing much we can do about the problem if it happens randomly. Try to find out if there’s a pattern or something. Feel free to contact us anytime.
Removing Updates From Galaxy S4
Question: Hello, my Samsung S4 call recording app stopped working after I installed the 4.4.2 update. I under stand the carriers had issues with recording calls, but is there a way that I can remove the update or tweak the phone so the call recording works again. Thanks in advance, Jose.
Answer: Yes, of course. You actually have a lot of options; you may root your phone and install a custom ROM based on 4.4.2, find an .apk file for the recording app you missed, or flash the previous firmware. These, of course, will void the warranty of your device so proceed at your own risk.
Galaxy S4 Active Can’t Connect To Mobile Data
Problem: I have a Samsung Galaxy S4 Active. Two days ago my phone performed an automatic update and now I can’t access the internet or check emails. I can receive texts and phone calls and I have a strong signal. I can connect via wi-fi. What is the potential problem. I took it back to the store and they are not sure why. — Betty
Troubleshooting: Hi Betty. The APN settings in your phone may have been deleted or changed during the update. It happens all the time but it’s easy to fix as long as you have the correct APN for your phone. If not, then I suggest you call your service provider and have the rep walk you through setting up the APN. I can see no other reason why your phone can’t connect to the internet via mobile data except that.
Galaxy S4 SMS Not In Order, MMS Issue
Problem: Hello, I have recently bought a Galaxy S4 and its great! but i do have a minor problem with my messaging app…..I notice that a lot of the times i receive messages they do NOT come in the order it should.. for example if i write to you “hello”.. and your write back “hi”… your response should be on the bottom of mine… well in my case i will send my text first and when i receive a response it automatically goes ABOVE my text… and when i go to the messaging app home screen that shows you all of your texts as a whole… It gets confusing to tell which text is new because it also shows my text under the new text…. I tried resetting my phone and it did nothing. ALSO my emojis… I changed my input to Automatic…. and when i try and send an emoji with my data turned off.. an error message tells me that i HAVE to have my mobile data on to send emojis even if I’m on wifi. Now my mother has the same exact phone and her phone enables her to send emojis with data turned on or off….. I’m so confused especially since I’m new to the Galaxy experience I’ve had an iPhone forever… please help me! Thank you. — Jordan
Troubleshooting: If SMS messages in your phone aren’t arranged in chronological order, then it has something to do with time. Follow these steps to fix it:
- Go to Settings.
- Select the More tab.
- Proceed to Date and Time.
- Check Automatic Date and Time to synchronize your clock with your network provider.
Emojis are now automatically converted to MMS. Picture messages or MMS needs mobile data to be sent or received. Therefore, you need to turn on mobile data every time you send or about to receive MMS messages.
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