Verizon Galaxy S5 Problems, Questions, Errors, Glitches and Free Support


Dear readers, welcome to the first part of our Verizon Galaxy S5 problems troubleshooter series. We’ve already started publishing support articles for the S5 and as of this writing, we already have 11 parts posted on our site, which means that more than a hundred problems have already been addressed. You can find them in our Galaxy S5 Troubleshooting page.

This post, however, is for Verizon subscribers who emailed us. The company has its own technical support team to answer your questions and fix your problems. We don’t intend to replace what the company offers to its subscribers, rather we want to complement the support they’re already providing. Feel free to contact us at [email protected] but provide all necessary details about your problem. You may also post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click on a link to jump to a specific issue:

  1. Verizon Galaxy S5 Lacks Camera Modes
  2. How To Access The Task Manager On Verizon Galaxy S5
  3. Verizon Galaxy S5 Can’t Connect To Mobile Data
  4. How To Capture Slow Motion Videos On Verizon Galaxy S5
  5. Verizon Galaxy S3 Can’t Detect New SD Card
  6. Monitor And Limit Data Usage On Verizon Galaxy S5
  7. How To Make Touchscreen Function Even With Gloves
  8. Verizon Galaxy S5 Has Rattling Sound When Shaken
  9. Verizon Galaxy S5 Charges Slow, Gets Hot Fast
  10. Verizon Galaxy S5 Screen Turns On and Off By Itself


Verizon Galaxy S5 Lacks Camera Modes

Problem: Hi Harold, I’ve been following your columns at The Droid Guy. I just got my new Galaxy S5, which is carried by Verizon Wireless. My problem isn’t about my service nor the performance of phone. Actually, it’s minor enough that I’m hesitant to contact you about it but here I am. Just the other day, I used my friend’s S5 to take photos and there was a mode that said Shot & sound. When I try to take photo today with my unit, I didn’t see that mode. I’m not really a techie person so I’m afraid that I might mess up the settings when I tap on options I don’t know about. Can you guide me how to get that mode, please? — Jenny

Tutorial: Hi Jenny. Not all modes are present in your phone’s current setup but don’t worry, Samsung made it easy for users to download more camera modes. I outlined a simple tutorial for you to follow:

  1. From the Home screen, tap the Apps icon.
  2. Launch the Camera app, then touch Mode.
  3. Swipe to left across the modes to find Download.
  4. Touch Download.
  5. Touch Sound & shot or any mode you want to download.
  6. Tap the Free button.
  7. Read the app permission information then hit the Accept and download button.

That’s it! Sound & shot and other modes you download will now appear when you launch the Camera app.

How To Access The Task Manager On Verizon Galaxy S5

Problem: Hi droid guy! Seriously, your team is doing us great favor. Continue what you’ve started guys, your site is one of the most helpful websites on the internet. By the way, my name is Jane and my son gave me a Galaxy S5 phone that gets service from Verizon towers. Yesterday, the phone became almost unresponsive so I called my son using my old flip phone and he said to open the task manager and close all active apps. How do I do that? How can I access the task manager? Please guide me. Thanks a lot!

Guide: Hi Jane. We’re glad you contacted us about it. What your son wanted you to do is minimize the load of your phone’s processor by closing active applications. While you can force close each app through the Application Manager, the Task Manager can do that in one click. Aside from that, you can quickly manage your phone’s memory, free up system resources, and see the current amount of free space available in your phone. Here’s how you access the task manager:

  1. Go back to the Home screen and touch the Recent key (left of the Home key) to access the Recent Applications screen.
  2. You will be shown a list of apps that you recently used. Look at the bottom-right of the screen to find Task manager.
  3. Touch the Task manager link.
  4. You are now seeing the Active applications screen with list of apps that are currently running.
  5. You may touch the End button next to the app you want to close, or you can simply tap the End all button at the bottom of the screen to force close all apps you see in that screen.
  6. To give the phone a fresh start, reboot it.

Your phone should be working properly now.

Verizon Galaxy S5 Can’t Connect To Mobile Data

Problem: Hey guys. My name is Roger and I’m currently bugged by a problem with my Galaxy S5. To give you a background, the phone is Verizon model but I ported my number from Verizon Wireless to Straight Talk. I purchased unlimited card via Walmart and during the first two weeks use everything was smooth. YouTube videos play without buffering and the same goes when I stream live FM radio. The remaining two weeks of my monthly plan are all crappy; videos buffer and more often can’t finish playing and radio stutters and sometimes can’t stream. I called Straight Talk and have the rep help me figure out if the APN in my is correct, it is. He checked my account and he said everything is unlimited. Long story short, the rep couldn’t fix my problem after a lot of troubleshooting steps, so he asked me to reset my phone. But before I do that, I want to ask you guys if you have some idea what the problem is. Help me figure it out, please.

Suggestion: Hey Roger. It’s ironic that the rep himself doesn’t know what the problem is. Obviously, your case cannot be a “slow browsing” issue, it’s also not a “no connectivity” problem nor “intermittent connectivity.” Actually, the problem isn’t with your phone or your account, it’s with Straight Talk’s fair use policy. In other words, your account (just like any others) is capped. Yes, you subscribed for unlimited plan and data usage but and that’s what you actually get but you don’t know that when you used up a certain amount of data, your service provider will throttle down the speed of your internet connect. That is the reason why you can still connect to the internet but way too slow than what you were actually getting during the first two weeks of the billing cycle.

Roger, there’s nothing we can do that would make your connection faster. So for now, wait until your current billing cycle ends. I’m sure that when the new one begins, you will regain your usual internet connection speed. This time, though, minimize the streaming of videos. Streaming FM radio, however, is fine because compressed audio is way smaller than videos. It would also help if you inquired about the account cap so that you will know if your connection is about to be throttled down.

How To Capture Slow Motion Videos On Verizon Galaxy S5

Problem: Hello droid guys. I have a question about my new Samsung Galaxy S5. How do I capture slow motion videos? My nephew showed me a video clip wherein people are moving in slow motion and when I asked how it was done, he said the S5 has a feature that allow users to capture slow motion clips. By the way, if it matters, I got my phone from Verizon under contract. It’s pretty new, about a couple of weeks old, and thus it doesn’t have much apps installed on it. I would be forever grateful if you guys can show me how to take slow-mo videos. Thanks in advance. — Kristina

Solution: Hi Kristina. Yes, the Galaxy S5 has a feature or shall I say a Camera mode that allows you do capture videos in slow motion. However, you need to download it from Samsung App Store but don’t worry, the entire process is very easy. Just follow the steps below and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch the Camera app, then touch Mode.
  3. Swipe to left across the modes to find Download.
  4. Touch Download.
  5. Touch Sequence shot or any mode you want to download.
  6. Tap the Free button.
  7. Read the app permission information then hit the Accept and download button.

Verizon Galaxy S3 Can’t Detect New SD Card

Problem: Hello Harold. I just upgraded to Galaxy S5, I’m with VZW. I bought a new microSD card and the store attendant told me it’s ready to use and it’s just plug and play. So, I mounted SD card but the phone couldn’t detect it. My old SD card, 8GB, which still has my files in it can be detected so I’m sure it’s not the phone that has a problem but the new card. Can you help me figure out how to let my phone detect it?

I did call Verizon tech support and the rep, too, didn’t know how to fix it. We tried a lot of things including master reset but the phone still refuses to detect the card. At the end, he said the SD card might be defective or not compatible with my phone.

I tried plugging the microSD card to the reader and let my laptop read it and it can. I even tried to save a couple of movies in it to know if it hold files and it can. A friend of mine said it may be write-protected so I made sure it’s not… besides, I was able to save movies in it.

I’m really confused what the problem is. Is it possible that it’s a compatibility issue between the new card and my phone? Help me out, please. — Carla

Solution: Hi Carla. To answer your last question, yes, it’s possible that it’s a compatibility issue between your phone and new microSD card, however, it’s a very slim chance. I think it’s just the format that’s the problem here. Well, of course, that is based on your description; the new microSD card can be detected by your laptop, it’s not write-protected and the phone can read your old microSD card.

The easiest way to solve this problem is to reformat your new microSD card using FAT32 format. To do that follow these simple steps:

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

Monitor And Limit Data Usage On Verizon Galaxy S5

Problem: Last month, I paid twice the amount I pay every billing cycle. I found out that my 8-year old daughter, aside from gaming with my phone, streamed a lot of videos so my data usage was doubled, if not tripled. The point is, she always uses my phone every time I come home and as a parent you can’t just say no to those little things that can make a child happy. However, to avoid overspending on bills, I want to constantly monitor and if possible limit the data usage of phone. Can you guide me how to do that? I’m a clerk and I use my phone for text, calls, emails and Facebook, so I’m not really a tech person. If you would be so kind to show me how, I would be very grateful. Thanks in advance. — Pamela

Solution: Hi Pamela. Yes, you can monitor and manage data usage in your Galaxy S5. Just follow the simple procedure I outlined below:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and touch Data usage. From this screen, you can tell immediately how much data you’ve already used up for a specific period of time.
  3. To limit data usage, touch and drag the red anchor on the right side of the graph. Data is measured in megabytes (MB).
  4. If you want to disable mobile data when the limit is reached, tick the checkbox next to Limit mobile data usage.
  5. You can also set a warning so that you’ll be notified if data usage reached certain amount. Just touch and drag the orange anchor to desired amount of data.
  6. Tick the checkbox next to Alert me about data usage to be notified.

That’s pretty much it as far as monitoring and managing of data usage are concerned.

How To Make Touchscreen Function Even With Gloves

Question: Hi. Yesterday, my brother was using his Galaxy S5 even with gloves on. I tried putting on a glove and touch my phone’s screen, it won’t respond. How can make it respond to touch commands even with gloved hands? I have a Galaxy S5 carried by Verizon Wireless.

Related Question: Hi guys. There was a time when the screen of my Galaxy S5 responds to my touches even if I had my gloves on. Now, it won’t respond whatever I do. Is there a setting for that or is something wrong with my phone? It’s barely four months old. Thanks.

Solution: Yes, there is a setting for that. All Samsung’s high-end device has a feature that allows users to adjust the sensitivity of the screen. That’s what you need to make the phone respond to your touch even with gloves on. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Launch the Settings app.
  3. Touch Display.
  4. Tick the checkbox next to Increase touch sensitivity to turn the feature on.

That’s it! You can adjust the sensitivity of the touchscreen.

Verizon Galaxy S5 Has Rattling Sound When Shaken

Question: I think something is loose inside my phone. It is a Samsung Galaxy S5 under contract with Verizon. I noticed one day when I put the phone near my ear to take a call that there’s a rattling sound. So, I tried shaking it slightly and it confirmed there really is a rattling sound. I’m so worried since this is a new phone and I’m pretty sure it didn’t even once because I take care of it. Do I need to have the phone checked by Verizon tech. Will it void my warranty? I’m really confused right now and I don’t know what to do. Help me please. — Jessica

Answer: Hi Jessica, before you become even more panicky, I want to let you know that the rattling sound inside your new phone doesn’t mean some components are loose. It’s actually the camera lens shutter that’s moving inside the barrel when you shake your phone. The Galaxy S5 supports a high speed shutter function that helps the camera to automatically focus on the subject. It will not break even if you shake your phone vigorously and you will not hear that sound if the camera is on because it’s actively focusing. So, don’t worry about it because it’s normal.

Verizon Galaxy S5 Charges Slow, Gets Hot Fast

Problem: Hi Droid guy, my Galaxy S5 is about half a year old already and the first five months of use was smooth. Then, it started to deteriorate and the phone is now slower than before. But worries me is the fact that it charges very slowly, say 10% after 2 hours of charging. Before, the battery was almost full after 2 hours of charging so it’s obvious something is wrong. Another thing is that the phone also heats up pretty bad and fast. Just a few minutes of use and it’s almost untouchable due to heat. What can I do to bring the phone back to its original performance? — Jason

Troubleshooting: Samsung Galaxy S5 is a powerful device. It’s normal that it will heat up if used for hours without rest. Your case, however, is different because aside from the phone getting hot, it also charges very slow. But let’s try to look at it from a different perspective; it’s draining it’s battery faster and during the process, the phone heats up abnormally. What causes these issues? Apps.

That said, let’s cut the problem in half by determining whether it’s the third-party apps that cause these issues or pre-installed ones. You can do that by booting the phone in safe mode, where all third-party apps are temporarily disabled. While in safe mode, closely observe the phone if it still heats up and try to charge it to see if it can now push current into the battery quicker. Your third-party apps would be the cause if the phone charges fine and wouldn’t heat up in safe mode. Otherwise, try to check if the phone suffered liquid damage by inspecting the LDI (liquid damage indicator) on the battery. If the sticker is still white, then it isn’t liquid that’s causing this but the firmware and/or pre-installed apps–factory reset is necessary to fix this issue. However, if the sticker turned red or purple, give the phone time to dry up…place it is a bowl of rice for 24 hours.

Verizon Galaxy S5 Screen Turns On and Off By Itself

Problem: Hi team, whenever I left my phone to sit idle, it’s screen automatically turns on then after a few seconds turns off. It does this all the time and the worse thing is it drains the battery quicker than before. Called Verizon twice already but all I got were suggestions to do master reset, which I’m hesitant to do considering the number of important documents, pictures and videos in it. You guys are my last hope before I follow what the reps told me. So, if you have any idea how to fix this problem, let me know as soon as possible. — Justin

Solution: Justin, it looks like there are some wakelocks in your phone. These things are often attached to apps that come from developers that want to gather information. Factory reset may be able to solve this issue but since you don’t want that, and I totally understand why, I suggest you download Wakelock Detector from the Play Store. Don’t worry, the app is free and developed by reputable XDA developers. After the installation, you will be able to tell what things are causing the screen to light up. Of course, if this app can’t fix the problem, it’s time you backed up your data and perform factory reset to give the phone a fresh start.

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