Samsung Galaxy Note 4 Problems, Errors, Glitches and Solutions [Part 2]


Hello guys! Welcome to the 2nd part of our Samsung Galaxy Note 4 problems troubleshooter series. In this installment, I addressed another ten problems that were sent to us by our readers through email. So far, no one reported some serious issues, so it’s safe to think that the new Note is more stable than its predecessors.

Judging on the number of emails we received from Note 4 owners after we published the first part, we may be publishing more support articles for the device just like what we do with other devices we cover. So, stay tuned as we will do our best to answer every question or email sent to us.

If you have issues with your phone, feel free to email us at [email protected]. Don’t forget to provide all necessary details so that we can assess your issues more accurately. We also have Facebook and Google+ pages that we use to help our readers. Don’t forget to like them after you posted your concerns.

Click on a link to jump to the specific problem and solution:

  1. Check / Manage Data Usage on Galaxy Note 4
  2. Monitor / Extend Battery Life of Galaxy Note 4
  3. Pictures Taken by Galaxy Note 4 Have Lines
  4. Galaxy Note 4 Can’t Format a microSD Card
  5. Galaxy Note 4 Stock Calculator Talks and Won’t Stop
  6. Galaxy Note 4 Freezes
  7. Galaxy Note 4 Can’t Connect to Mobile Data Network
  8. Galaxy Note 4 Keeps Scanning for Networks
  9. Galaxy Note 4 Won’t Download / Send Picture Messages
  10. Galaxy Note 4 Refuses to Boot Up

Check / Manage Data Usage on Galaxy Note 4

Problem: Hi Harold! I read the first part of your Galaxy Note 4 troubleshooter series and I like it. I am new to Android and I got the Galaxy Note 4 as my first Android device. I’ve been stuck with Blackberry (company provided) for five years and now that I’m no longer connected to the company, I will try this beast. I’m not really a techie person like you guys so all I do with my phone is text, call and browse. With my BB, I was able to monitor and limit my data usage, can you walk me through doing that on the Note 4? — Melody

Tutorial: Hi Melody. Galaxy Note 4 is a really good phone and it also allows you to monitor and manage data usage, thanks to the built-in data manager. I outlined a simple tutorial for you to follow below:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap Data usage.
  4. If mobile data is enabled, the checkbox next to Mobile data is ticked and two other options are enabled: Limit mobile data usage and Alert me about data usage.
  5. Should you want to be notified when you reached a specified limit, tick the Alert me about data usage checkbox.
  6. If you want that the connection be terminated the moment it hit the specified limit, tick the Limit mobile data usage checkbox.
  7. To set limits, drag the anchors to set your preference. The red anchor is for the limit while the orange is for the warning.
  8. Touch Data usage cycle and tap Change cycle.
  9. Now adjust the date range.
  10. If you scroll down, you will see a list of applications that use mobile data and how much they already used.
  11. You may restrict each application from using background data.

Monitor / Extend Battery Life of Galaxy Note 4

Problem: Just got my new Galax Note 4 3 days ago and while I enjoy every bit of it, it’s the battery that I think needs improvement. The phone sure has a huge battery but it drains faster than I expected. Perhaps, I just need monitoring and management. Can you guys walk me though managing the battery so I can use the phone longer and won’t have to charge it often? I just need a little guidance especially now that I’m still learning the ins and outs of this phone. I’m not new to Android but it’s my first Samsung phone. Well, it has a manual but who reads it? I better solicit for suggestions from people who know how to go around every feature of the phone. Thanks in advance. — Julie

Tutorial: Hello Julie. The draining of the battery is totally dependent on usage; the more you use it, the faster the battery drains. One way to monitor is to display on the status bar, beside the battery icon, the percentage of the battery and you can do that by following this simple tutorial:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and touch Battery.
  3. The next screen will allow you to enable Fast charging and Show battery percentage.
  4. Tick the checkbox next to Show battery percentage and it will be shown on the status bar.

To help making your battery lasts longer, please check if you can do what’s listed below:

  • Charge the battery up to 100% before unplugging the charger.
  • Discontinue using Live wallpapers.
  • Turn off Bluetooth, WiFi, mobile data and GPS if not used.
  • Turn off auto-syncing of accounts if possible.
  • Turn off haptic feedback.
  • Turn off Smart Features as they require use of sensors.
  • Decrease backlight time or timeout settings.
  • Decrease screen brightness or use Automatic brightness.
  • Make use of the Power saving features of the phone.
  • Make sure you use the original battery and charger.

So far, these things can considerably lower your phone’s battery consumption but if you follow all these, your phone is handicapped. So, turn off only the features you don’t use.

Pictures Taken by Galaxy Note 4 Have Lines

Problem: Hello Droidguy. My father gifted my a new Samsung Galaxy Note 4 last month and recently I noticed that when I take pictures using its camera, there are lines that stretch from side to side. They are not that noticeable at first glance but when you keep your eyes on the picture for a few seconds, you’ll start to notice those chrome-colored lines. I’m so disappointed considering it’s a new phone and I barely use it since I have my iPhone 5s with me all the time. The only time I can use it is when I’m at home or at a café when I’m browsing the internet or facebooking. It has never been dropped and not a chance it became wet. Can you help me figure out what the problem with it? Thanks in advance. — Miranda

Troubleshooting: Hi Miranda. We need to find out if those lines are embedded on the pictures or if they only show up when pictures are viewed with your phone. To do that, I want you to download a picture that has lines to your computer or other devices and find out if the lines still appear. If there are no lines, it is most likely that the screen is the problem especially if those lines show only in particular areas of the screen regardless whether the orientation is landscape or portrait.

The question is, do lines appear only in select pictures or do they appear on every picture taken by your phone’s camera? Now try to go to a screen with dark or black background to find out if lines will appear and if so, then our suspicion that the screen is the problem is confirmed. You may not be able to see those lines if you’re viewing pictures with light colors because as you said, the lines are colored chrome. In this case, there’s nothing you can to get rid of those lines except having the phone checked by a technician or have it replaced since it’s new.

I’ve seen problems similar to what you’re having right now and one variant I want to tell you is that lines only appear before the pictures are taken. This, of course, suggests that the lines are either on the lens of the camera or on the sensor itself. In this case, cleaning the lens from the inside may be able to fix the problem, otherwise, the camera needs to be replaced.

Galaxy Note 4 Can’t Format a microSD Card

Problem: Hello, I have a galaxy note 4 now, and I used the 64gig micro sd card from my note 3 in this phone. My problem is that the sd card was in my note 3 when I did the update to kit kat all the movies and music are now stuck in the card, Tried to format the card in both note phones and computer, but it will not erase the data. Do you have any idea how i can erase and use this card in my new note 4? Please help me, hate to throw a 64gig card away. — Mr. Wilson

Troubleshooting: There’s only one thing I can think of that’s causing this problem–the microSD card is write-protected. You need to get rid of the write protection so you can format the card. Here’s a couple of ways on how you can fix this:

First Procedure

  • This is the easy procedure and you need the help of a tape here. Here’s how you do it…
  • Hold your card reader and put it on lock.
  1. Now, put a tape on the lock so that it won’t slide down when you inserted the microSD card.
  2. Insert the microSD card.
  3. Now, format it into FAT32 format.

Second Procedure

Now, this one’s a little complicated and you still need the help of a card adapter.

  1. Insert the card to the reader.
  2. Plug reader to a laptop computer.
  3. Click “Start” on the taskbar to open “Run” and type in “regedit”.
  4. Hit “HKEY_LOCAL_MACHINE” to expand “System”.
  5. Find “Current Control Set” in “System” list to click “Control”.
  6. Check whether there is a key named “Storage Device Policies” to change the digit in the “DWORD value” box into “0” and press “OK”.

Galaxy Note 4 Stock Calculator Talks and Won’t Stop

Problem: I was reading your trouble shooting guide hoping to see my problem with the calculator. Everytime I use it, it speaks. No way to turn it off, and check all my settings nothing is on that would allow it to talk. Any thoughts? Seems too there are other users that have this problem but don’t know how to fix it. — Anthony

Related Problem: Hi Harold. I have a very annoying issue with my phone. It’s about the calculator, it’s talking back. Unless I turn the volume all the way down, I can still hear it talking. Tried every setting I can think of but the calculator just won’t stop talking back. Help me please because it’s really embarrassing when you’re in a quiet room and your phone just starts shouting at you. How can I stop it from talking? — Gerard

Related Question: Not really a trouble with the note, but an issue with the preinstalled calculator. How do you stop the text to speech? I know i can turn the feature off for the phone – don’t want that. Or install another app- dont want yet another app installed. Just the main one to stop talking. Thanks. — Scott

Solution: I have heard of this problem before and I think it has already been resolved. But just for the information of everyone reading this post, here’s what you can do to stop the calculator lady from yapping:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Under ‘PERSONALIZATION’ tap Accessibility.
  4. Choose Vision.
  5. Turn TalkBack off.

In case the app still talks even after disabling TalkBack feature, follow this procedure:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Under ‘PERSONALIZATION’ tap Accessibility.
  4. Scroll down to ‘SERVICES’ section.
  5. Find and turn off Keeper FastFill.

Galaxy Note 4 Freezes

Problem: Hi Guys, I purchased a Galaxy Note 4 phone a few days ago. The phone is used, but seems to be in mint condition except for one issue. The phone freezes on the home screen, rebooted a few times, and even completely shut down. I have not activated it yet, or put a SIM card in it for use, so I was not sure if that could be an issue, although it doesn’t make sense why it would be. Additionally, I did a factory reset twice and even remove the battery and let it reboot that way as well. Every time it has come on no problem but constantly freezes. Is there something I could do to test the phone outside of what I have done? I thought about trying to delete all installed apps, but was not sure if that could cause a problem or not. Any help you could give me would be much appreciated. Thanks in advance for your blog it has been a huge help. Regards, Brian.

Troubleshooting: Hey Brian. I’m not really sure if you actually did factory reset twice because doing so will also delete all your apps. I’m sure though, the problem is not about not having a SIM card in there. If you are planning on uninstalling all your third-party apps, then I suggest you do the master reset instead. But before doing that, make sure you back up everything that you don’t want to lose and then follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

I have a hunch that the freezes were caused by an app that may have gone rogue or was crashing all the time. Doing the steps above will not only get rid of the app that’s causing the problem but also gives your phone a fresh start.

Galaxy Note 4 Can’t Connect to Mobile Data Network

Problem: Dear, I am having a note 4 machine for past one month. Problem I am facing with this set is that it does not connect with mobile data whenever I move out of wifi zone, even while ‘mobile data’ is enabled. I have a 3G data plan, most of times it shows 2g connection but actually not connected, seldom get connected itself with 2/3g data network, I have to restart it many times, but it 90% times it didn’t worked. I am located at New Delhi, India and use IDEA CELLULAR services. Please advise solution. Thanks, Prateek.

Troubleshooting: Hey Prateek. First off, the ability of the phone to connect to 3G is dependent on the availability of 3G network in your area. If your phone was set to connect to 3G automatically, then it will keep looking for the signal and try to reconnect once it detects it.

Secondly, I want you to check your phone if it bears the correct APN (Access Point Name) settings. It just a bunch of characters your provider only understands but it is necessary to connect to the network. If you don’t know the correct APN for your phone, I suggest you call you provider and ask for it. You may also inquire of the availability of 3G signal in your area.

Lastly, if everything is fine network-wise, make sure your phone is set to automatically switch from WiFi to mobile data (vice versa) by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Choose WiFi and tap the Menu icon.
  4. Tap Advanced.
  5. Tap Auto network switch and enable it.

Galaxy Note 4 Keeps Scanning for Networks

Problem: Good Morning. I’m hoping you can help me.. My Note 4 constantly scans for WiFi network. I turned off the scanning in setting but it continues to scan. when it does connect it is only for a short time. If I try and refresh is starts scanning all over again. I was told to forget all but one of my home wifi signals except one and that still doesn’t work.

When I’m at work I do not have this problem, so i had comcast come out and they said it was my devices. tab pro and note 4. My husband has apple products and he does not have a problem. I’m at my wits end. Any help would be greatly appreciated. — Virginia

Troubleshooting: Hi Virginia. I’m wondering if you’re using WiFi or mobile data at work because it seems like the phone keeps switching between those networks. Try disabling auto network switch, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Choose WiFi and tap the Menu icon.
  4. Tap Advanced.
  5. Tap Auto network switch and disable it.

If the problem still persists after that, try changing the settings of your router and use a channel that has less interference. Try to use WiFi Analyzer app, which can be downloaded from the Play Store, or in case you want to use your husbands device, install Network Analyzer from the Appstore so that you will have an idea which channel has less interference.

Galaxy Note 4 Won’t Download / Send Picture Messages

Problem: Hi droid guy. I just got my new Note 4 and everything is working fine except its capability to download and/or send MMS or picture messages. When I receive one, it won’t download the picture and when I try to send with an attached image, it fails. I have an HTC prior to this phone and it was working fine so I’m really confused what the problem is. Help me please. — Baxter

Related Problem: Hi, how come my Note 4 cannot receive or send a text message with attached picture? I already have gone through all possible settings but I can’t find one that would allow the phone to download picture messages. Funny thing is I called my provider and the rep didn’t know what the problem is. Can you help me? — Joshua

Troubleshooting: First off, picture messages or MMS use mobile data, text messages, however, use the typical cellular signal. That said, make sure mobile data is turned on or enabled in your device. If it’s already enabled but you still can’t send MMS, check the APN to see if it uses the standard settings provider by your carrier or service provider. If you don’t know the correct APN, call your provider and ask for it and at the same time inquire about the status of your account to see if it still can use data. So far, those are just the things you need to do to get this problem sorted out.

Galaxy Note 4 Refuses to Boot Up

Problem: Hello. My Samsung Galaxy Note 4 all of the sudden doesn’t want to boot to the Home screen. It get stuck after the Samsung logo. I really don’t know what happened to it but I’m sure it’s not caused by physical or water damage as I take care of it. I don’t know what to do or how to fix the problem so please help me. — Richard

Related Problem: Hi. I have the Galaxy Note 4 for almost a couple of months now that it’s the first time I encountered this problem–it won’t completely power on. The screen becomes blank or dark after the logo. I already tried rebooting it many times but the phone wasn’t fixed. Do you know what the problem is and how to fix it? — Jansen

Troubleshooting: Well, I don’t know the setup of your phone and why it won’t boot up completely. I’m not even sure what caused the problem. But I have a hunch it’s just a minor glitch basing on your description. The first thing I want you to do is soft reset it:

  1. Either the phone is on or off, pull the battery out.
  2. Without the battery in the compartment, press and hold the Power key for 1 minute.
  3. Replace the battery and secure it with the back cover.
  4. Turn the phone on.

If the phone still refuses to come back on after the soft reset, wipe the cache partition.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

That should do it.

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2 Replies to “Samsung Galaxy Note 4 Problems, Errors, Glitches and Solutions [Part 2]”

  1. My mobile data on my phone keeps turning itself on after I turn it off. I’ve looked all over settings and can’t seem to find what is causing it. Could it be an app giving me problems or what? Thanks for the help!

  2. my incoming text messages are disappearing. It is getting worse and worse. ATT know nothing and Samsung doesn’t know either. This is a brand new note 4.Not even 2 weeks old. Is anyone else having this problem?

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