Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 37]

Hey guys, welcome to the 37th part of our Samsung Galaxy S4 Problems series. I have answered a bunch of questions here so please take time to browse this page to find if I’ve addressed your issue. I also suggest you browse through the first 36 parts of this series as we already addressed hundreds of reported problems.

As usual, feel free to send your concerns at and provide as much details as possible. Screenshots and pictures are a great help as well as the version of Android that runs on your device. So, be sure to include those information.

You can also get in contact with us through our Facebook and Google+ pages. You may post your concerns there as I am one also one of the people who’ll answer your questions. If you want to catch me online about your problems, feel free to join the community [click here to join] I created for this same purpose.

Forced Stopped Android UI on Galaxy S4

Problem: Please help. My son was playing with the reminders on my Galaxy S4. He set up a reminder that would include a GPS location. My phone was constantly searching for the GPS and it was draining my battery fast.

He tried to stop whatever was running. According to him (11 y/o) he did a force stop on the Android UI. Now my background and everything has reverted to factory settings. Is there a way to restart the Android UI? Or do I need to sell my son to pay for a new phone. (joking) — Dawn

Solution: Hi Dawn! It’s just a minor problem. If it was only the Android UI that was forced stopped, you can restart it by rebooting the phone. It is a core service and it should start together with Android when the system fully restarts. So, again, restart your phone and Android UI will be restarted as well.

Galaxy S4 S Beam and Messaging Problems

Problems: I have just recently gotten a “new” S4 and was trying to transfer a picture to a friend who has an S5. After making sure that NFC and S-Beam was turned on, on both phones, we placed the phones back-to-back.

My phone started clicking over and over but the picture would not transfer.   Both phones are protected by protective cases made for the phones.   I don’t know if this was a factor or not. If not, what were we doing wrong?

As a side question, how do I get the S4 to allow me to include pictures from my gallery as attachments in emails and text messages?   When I click “attachments” it gives me a list of options for where to download from but the “gallery” is not among them.

Solution: I would, of course, assume you know how to use S Beam on both phones because if not, you must be doing something wrong. If you haven’t tried taking the covers off for both phones, then try to see if the file will be transferred. If you’ve done every possible procedure and the S Beam feature still won’t work, then your friend’s phone may have some issues. It’s difficult on our part to troubleshoot this because there are two phones involved. But if your real problem is that you can’t transfer the picture, then use Bluetooth.

Galaxy S4’s stock messaging app should have Gallery included as a “place” to get pictures from when you attach one to an SMS. If, however, you’ve changed some settings and you can’t remember how to bring them back to defaults, go to Messaging app settings page and tap the Restore defaults button. That should take care of the problem.

Galaxy S4 With Flashed KitKat Firmware

Problem: Hello guys. I have had a Galaxy S4 for awhile now and it wouldn’t find an update from 4.3(over the air or using kies), so recently I downloaded the official 4.4.2 update and installed it using odin.

Now I have a few problems. It will reboot randomly 6-7 times a day. Also the phone freezes for a bit until I lock and unlock the phone again. Hope you can help. Looking forward to a reply. — Alan

Solution: I would assume you’ve downloaded the correct update for your phone’s model because if not, then that could be the cause of these issues. I think you’re techie enough to have the courage to manually flash KitKat to your phone, so I know you’d understand if I told you that your problem may be solved by factory reset; taking into consideration the fact that a major transition from Jelly Bean to KitKat happened and it was done manually.

Galaxy S4 Shuts Down Randomly

Problem: Hi. I’m using Galaxy S4 and I’ve been using it for 2 months and lately it shuts down randomly and cannot open unless I charge it. Please help on what could be the problem and the solution. Thank you. — Sophia

Solution: Based on your description, the problem may be in the battery, or at least, that’s the primary suspect. If you can borrow a battery from a friend to try it to your phone, that would be very helpful to rule this possibility out. However, if you found out that it’s really the battery that has issues, then the ultimate solution is to buy a new one.

Galaxy S4 No SIM Error

Problem: Dear sirs, I stay in Zambia and I’m using a Samsung Galaxy S4. The problem I’m having is that when i insert an MTN SIM card it says no SIM card but when a put an Airtel sim it is able to read. I’ve tried all the network settings but nothing seems to change. I would appreciate if you can solve my problem soonest, Kind regards, Anas.

Solution: Anas, it’s obvious that your other SIM card is damaged, or at least, cannot be detected by your phone. It’s time you had that SIM card replaced by your provider or buy a new one. There’s no setting in your phone that could rectify this problem.

Galaxy S4 Unable to Receive Calls

Problem: My Galaxy S4 started to send incoming calls to my answering machine and messages received but they are not shown. People will call and said called you, went directly to answering machine and you did not call back.

I can press side button and re-power and it will pickup on the calls and messages but I have no way on knowing when it will not receive. I have to do this about 2-3 times a week and now even just do it to try to make sure it is working properly. Any ideas? Thanks, Larry.

Solution: Larry, please try to recall if you’ve changed something in your phone. If you did, try to revert the setting. If you haven’t, then I would suggest before doing any troubleshooting on your phone to call your service provider and report this issue. At least, let the reps double-check everything on their end.

Galaxy S4 Network Issue

Problem: Hey fella, I have a Galaxy S4 on [company name withheld as email sender is an employee of the same company] that Is currently running 4.4.2. Over the past few months I’ve been having network issues. Recently its becoming a major pain in the butt as I have to restart my phone numerous times throughout the day. I have read through a lot of your articles on fixes that help, but none have been able to fix my issue. My network goes in and out. I’ve already watched my network go to a circle with a line through it 2 times while writing this. I’m an employee of [wireless provider]. I have factory reset my phone twice, changed my SIM and cleared the cache for a few different apps. I’ve talked to my Samsung rep, but I keep getting BS answers. I’ve been waiting for the Note 4, but now I’m so upset with Samsung. Honestly, it surprises me that they aren’t acknowledging this to be a software issue. Dare I say if this was Apple I’d already have an update. I was having problems with S Voice saying no network connection, but i have fixed that… I’m going to attach 2 pictures that show within minutes me having network connection, then nothing. Hopefully this is enough info. Help! — Brandi

Solution: I know a person with Galaxy S4 who also had the same problem as yours; mobile network works but most of the times gets disconnected out of the blue. His phone was also showing network icon with a line through it. Sad to say, no troubleshooting procedure was able to fix the problem as it was an issue with the phone’s hardware.

You’re an employee of the wireless company where you got the phone, I’m sure you can have the phone checked by your technician and have it endorsed for replacement. If you were thinking that it could be KitKat that’s causing this, then try to check if there were many of your company’s customers that also had the same problem as yours. When Samsung releases an updates for its devices, the rollout will actually depend on service providers as they will add their bloatware. That’s the reason why updates are often delayed in the U.S.

If it were a firmware issue, then you probably can check when your company is going to rollout a new update. Otherwise, it’s a hardware issue and you have to have a technician check it for you.

Unable to Move Files to SD Card on Galaxy S4

Problem: My Galaxy S4 does not want to transfer files (music, pics, etc ) from its internal memory to SD card . Phone memory is practically full and i can not download new apps w/o erasing some. Every time I tried to transfer my misc files it says “unable to move” or something along the lines. I am using my files app for this operation. Help. Thanks.

Solution: It’s the microSD card that has issues. It could be that it’s write-protected or the phone cannot read from it. I suggest you unmount the SD card, have your computer read from it and backup everything that’s in it. Then, reformat it using FAT32 format and then mount it back on your phone. See if that fixes the problem. If the problem still persists, the card may be write-protected, follow these instructions to get rid of write-protection: How to Remove Write Protection From MicroSD Card.

Galaxy S4 Charges Only With Computer

Problem: I got one for you. My S4 will only charge from a cable to a computer. Not from a charger, or car charger but only a computer via usb. Just started on day. Phone company us stumped, my computer geek friends are stumped. One suggested a factory reset. What do you think? — Carol

Solution: I hope you’re talking about using “the same USB cable” because if not, it’s obviously a cable issue. But assuming you’re using the same cable, then the next suspect is the power adapter (charger). Try using a different charger to rule this possibility out. If the phone still won’t charge with a different charger, then have the phone checked; there’s a problem with the USB charge port. While Factory Reset is often seen as an effective procedure to solve any problem on the phone, this one may just be out of its league.

Galaxy S4 Activates Icons When On Call

Problem: Within the past 2 or 3 weeks my ear has started activating various upper icons on my home page (i.e. Settings) while I’m talking on the phone. It even changes some settings or turns on bluetooth. I’m running 4.4.2. Very annoying.

Solution: It only means one thing; the screen stays on even if your place the phone near your face while on a call. To prevent icons from being touched, the screen must automatically turn off when the phone detects it’s near to something. That said, try to check if the phone screen is set to turn off when in call: go to Settings > My Device > Call > tick Turn off screen during calls.

Another thing is that this problem may be caused by an Air Feature so while the problem is happening, try to turn off all air features in your phone. If all else failed, however, the hole where the proximity sensor is located may have been corroded with dirt. A blast of compressed air can get rid of the dirt or have the phone cleaned.

Galaxy S4 Reboots When On Call

Problem: Hey guys, I really hope you know how to fix the problem I have been dealing with ever since I made the dreadful mistake of updating my S4 to Android 4.4.2 Kitkat. The problem is as follows…

The phone randomly semi restarts by itself in the middle of phone calls, when the phone rings, after usage of internet, or randomly while on standby sitting there untouched. What I mean by “Semi” restarts is that it does not do a full restart but rather what I immediately see on the screen when it first boots is the SAMSUNG LOGO intro, followed by the homescreen and of course waiting for it to finish booting up as usual.

Semi restart for example would take approximately 2 minutes to boot, versus full restart which can take easily 3-4min. I have no idea why Kitkat is so faulty with my phone, but I hope that you can help. Thanks, Ron.

Solution: This problem can be fixed by simply wiping the cache partition. If that procedure failed, however, then I suggest you perform factory reset. Here’s how you wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Galaxy S4 Heats Up

Problem: Hi just thought to email you this and see what you say to that. My phone is not insured anymore and had it up to a year now. My contract doesn’t end till next year. It also heats up without no warning and was wondering if that is a fake battery (It was sold by *name of company withheld) as that is now in administration. I’m not sure what to do about it and was wondering if you could help me out. Kind Regards, Rachael.

Solution: We can’t tell if the battery was fake or genuine based on pictures as it’s easy for manufacturers nowadays to build hardware that looks exactly like the original. There’s nothing we can do about the battery but if you’re really determined to know if the battery is fake or not, have it checked by a technician in your area, and then you have to bring it back to where you bought it and bash that they sold a fake unit. The burden of proof that it’s fake, however, will be on you.

About the heating up of your phone, I suggest you boot it to safe mode and use it for a couple of days to know if it still heats up even if all third-party apps are disabled.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone still heats up in Safe Mode, it’s time you brought the phone back to its default settings via factory reset. But first, backup all your data as they will all be deleted.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

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