Samsung Galaxy Note 3 Problems, Questions, Errors and Solutions [Part 32]

Hello guys, welcome to the 32nd part of our Samsung Galaxy Note 3 Problems series, one of the longest running series so far. We’re still receiving a lot (literally) of emails every day asking for advice so we don’t know when we’re going to stop publishing articles like this.In this post, I provided solutions to 5 problems, answered 4 questions and addressed 4 error messages reported by Galaxy Note 3 owners. Please take time to read this post as you’ll probably learn how to fix problems I’ve addressed here in case you would encounter them in the future.

We are serious in helping you fix problems with your phone and while I encourage you to browse through existing posts, you are free to email us at I am one of the people who’ll read them and conduct research for potential solutions. We also have Facebook and Google+ pages that we use to answer questions. And if you really want to catch me, I created a small online community [click here to join] where I also answer questions about smartphone problems. I leave that page open on my computer 24/7 so there’s a big chance of catching me online.


AT&T Galaxy Note 3 Won’t Update

Problem: I have an AT&T Samsung Galaxy Note 3. When ever I try to update my Note 3 it says that it is checking for updates, but immediately after that, it says to check in 24 hours. I know that there is an update because I checked the attached website and it says there’s and update. On the website it doesn’t explain how to fix it. Please help me.

Solution: The last time AT&T rolled out an update for the Samsung Galaxy Note 3 was on March 27th. It was an Android 4.4.2 KitKat update with baseband N900AUCUCNC2. The first thing I want you to do is to check the version of firmware in your phone by following this:

  1. From the Home screen, drag down the notification bar, and then tap Settings icon (cogwheel).
  2. From the “General” tab, scroll to and tap About device.

If the phone shows Android 4.3, then you can update your phone to the latest official firmware. Otherwise, there’s nothing we can do to update an already updated phone. However, if there’s really a problem updating your phone, then I suggest you use Samsung KIES to do so. Just download KIES from Samsung website and let it pull the update down and install in your phone. Works every time.

Galaxy Note 3 Screen Capture Won’t Work After Update

Problem: HELP! Ever sine the 4.4.4 update on my N900P Note 3, I am unable to screen capture and I tried all the suggestions in drippler and online and NONE of them have worked. The “Palm Motion” capture screen function is grayed out and I cannot slide it on. If there is a solution to this issue I have not been able to find it nor as any of the suggested fixes worked for me.

Solution: Since it’s an update-related issue and that I’m sure what “suggestions” you’ve already tried, I want you to wipe the cache partition first. There’s no guarantee that it will fix the problem but logic would tell that some cache may have been corrupted during the update process. You need to clear those so that the phone will cache fresh caches.

  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key and Up Volume key at the same time.
  3. Release the Power key when the Samsung logo appears.
  4. Release the Up Volume keys when the Android image appears.
  5. Press the Down Volume key to select Wipe cache partition.
  6. Press the Power key.
  7. Once “Cache wipe complete” appears, press the Power key to select Reboot system now.
  8. The device restarts once the wipe is finished.

If wiping the cache partition won’t fix it, then proceed with factory reset but don’t forget to backup all your data first.

Galaxy Note 3 Opens Camera When SMS Is Received

Problem: I am need of some technical help. I have a T-Mobile Samsung Galaxy Note 3 and every time I get a text message the camera opens up to take a photo. So when i am trying to text and have a conversation when the person replies back to me the camera will open and i need to close it first to see the text message response. Irritating. Your help is greatly appreciated.

Solution: Some of the settings may have been messed up in your phone. Clearing the app’s default settings may fix this problem. So, try the first procedure below:

  1. From any Home screen, tap Apps.
  2. Tap Settings, then the General tab.
  3. Tap Application manager.
  4. Swipe left or right to display contents of the ALL screen.
  5. Tap the Messaging.
  6. Tap Clear Defaults.

The second procedure, on the other hand, is some kind of a general troubleshooting procedure as it will reset every app that’s installed on your phone. Do this if the first procedure failed. Here’s how…

  1. From any Home screen, tap Apps.
  2. Tap Settings, then the General tab.
  3. Tap Application manager.
  4. Tap the Menu key.
  5. Tap Reset app preferences.

I hope this helps.

Google Play Store Popping Up On Galaxy Note 3

Problem: Hello, my husband says you guys can help me with an issue I am having with my phone. I have a Note 3 and in the past few weeks I my phone has randomly started opening the Google Play store, It opens to a specific app each time and the app is usually for some game, it’s not the same app every time, it’s different. It usually happens when I push the home button or the power button to wake the phone up. This started happening after I had a problem with my Google voice randomly opening and so I reset my phone to factory settings and then this issue started. I have read some similar issues online but no fixes. Can you help me? It is extremely annoying and I don’t want an app accidentally downloaded that I don’t want. Thanks for your help! Thank you, Toni.

Suggestion: Hi Toni. I don’t know the configuration in your phone so I really don’t know what causes the Play Store to automatically pop up but I’m sure that when it does, it has something to do with an app that either to be installed or updated. Based on your description, it seems like the phone is trying to automatically download or update apps you’ve installed on your phone prior to factory reset. I suggest you follow these steps:

  1. Launch Play Store.
  2. Tap the Menu icon on the upper-left corner of the screen.
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Choose ‘Do not auto-update apps’.

Try to see if that works. If not, then try to perform factory reset again but this time do not setup a Google account yet, instead, observe your phone to see if it still doing the same thing. Let us know what happens through email. Thanks.

Galaxy Note 3 Neo Black Screen On Camera Launch

Problem: Dear sir, just now suddenly my Samsung Note 3 Neo model (SM-N750) got FULL BLACK screen (but the gallery, setting, snap icons still there) when i open my camera apps (the original Samsung camera). Then I try to open camera apps with 3rd party apps, the problem still the same, FULL BLACK screen.

I try the method of CLEAR cache & data from camera apps & Factory settting, the problem still the same. Now my Samsung phone is android version 4.4.2 the latest update. I hope u can give me some ways to solve my problems sir =) Thanks for your time. — Luzzi

Solution: Problems like this is often caused by a faulty camera sensor. But before anything else, try to boot the phone is safe mode, launch the stock camera, and find out if the problem is still there. If the answer is no, then there is a third-party app that’s causing this problem; identify and uninstall it.

However, if the problem remained even in safe mode, I’m afraid the problem is with the camera sensor itself–it could be faulty. You need to bring the phone to a technician to be diagnosed properly, but before that, backup your data and perform factory reset.


Galaxy Note 3 Calls Appear To Be Dropped

Question: When I pick up my phone when it starts ringing. The call appears to be dropped, then I look at my phone and the call is their waiting to be answered. I’m confused about what’s going on with my phone? Can you please advise. Thanks. — Mark

Answer: Well, it’s probably just a glitch especially if it did not happen to every call. The most logical thing to do is clear the cache and data of the Phone app. But frankly speaking, your statement “appears to be dropped” is a bit confusing. It could have been better if you attached a screenshot of what you’re seeing when answer calls.

Galaxy Note 3 Can’t Wake Up Immediately

Question: Hello, I have question about my note 3. It is when I wake up my note 3, it cannot wake up immediately. it is about 5 seconds the screen will wake up. Do you know how to fix it? Thank you.

Answer: If that’s the only problem you’re experiencing with your phone, it could be that there are just too many apps running in the background and the phone performs really slow. Try to close the recent apps and see if that fixes it. If you’ve turned on Power Saving Mode, try disabling that first and see if that makes a difference.

For further observation and to know whether it’s the third-party apps that cause all this or not, boot the phone in safe mode. If the phone still wakes up late while in safe mode, it is time you reset it to its factory settings. Of course, backup all your data first. However, if the phone performs well while in safe mode, try to uninstall apps you don’t use anymore, that should help.

Galaxy Note 3 Button Won’t Lock/Unlock

Question: The vibrator wasn’t working in my Note 3 when I bought it so I replaced it but now the vibrator works but the power button want lock or unlock. I’m pretty good about fixing stuff like that so I checked alignment and the button is functional but will not respond. Any idea what could be happing. Thanks.

Answer: Actually it’s very easy to know if the problem is with the power button itself or the firmware–press and hold the Power key and see if that brings up the usual menu that allows you to power off or restart it. If the menu didn’t pop up, try removing the battery to turn the phone off. Place the battery back in and attempt to turn it on.

If the problem comes with the phone, then you can have it replaced again. But I’m a little confused about your statement “functional but will not respond.” I have a feeling the phone was working fine when you got it and this problem occurred after something happened. But I could be wrong.

Galaxy Note 3 Warns About Untrusted Site

Question: I have had my Note 3 for quite some time now with no issue.   Now all of a sudden when i am on Facebook every single link i click on tells me it’s not a trusted site. It never did this before and I’ve changed nothing that I know of, my daughter has a Samsung Galaxy S3 and does not have this problem, what the heck have I done wrong? Any help would be greatly appreciated. — Theresa

Answer: It has something to do with the time and date in your phone. Just make sure it has the correct time and date and then close all apps running or reboot your phone, your problem will be solved after that.


“Unfortunately, Email has stopped”

Error 1: Hello, my Note 3 recently updated and since the update my email does not work keeps giving me “Unfortunately, email has stopped.” I can’t retrieve my emails I get the notification that I have emails but can’t not open them. I have restarted my phone several times and no avail I keep getting the same problem. What shall I do. Thanks, Crystal.

Related Problem: Hi, since I got the new Kitkat 4.4.4 my email key no longer works. I keep getting an error stating that email has stooped working. I cant use google mail for everything because i have microsoft exchange email accounts. Please help if you have a fix for this issue. This will cause me to give this phone up because I need that for my job. Thanks, Adriane.

Solution: First of all, if there are important emails you haven’t checked yet, try to log in to webmail to check them. If you were using Gmail, then I suggest you check them by going to or use Gmail app (I suppose you were using the stock Email app).

If this problem happened after an update, then you can fix it by simply clearing the cache and data of the email app and setup your email again. If that wouldn’t work, proceed to wiping the cache partition.

  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key and Up Volume key at the same time.
  3. Release the Power key when the Samsung logo appears.
  4. Release the Up Volume keys when the Android image appears.
  5. Press the Down Volume key to select Wipe cache partition.
  6. Press the Power key.
  7. Once “Cache wipe complete” appears, press the Power key to select Reboot system now.
  8. The device restarts once the wipe is finished.

“Unfortunately, S View has stopped”

Error: Good morning, once my phone case closes I now get a s view has stopped working. Is there a fix for that. — Samuel

Solution: First, I assume you’re using Samsung’s genuine S View cover or, at least, one that’s made by Seidio because they were proven to work flawlessly with the phone because if not, then the problem is with the case.

This problem can actually be fixed by simply taking the battery out and pressing the home button for 30 seconds. After that, place the battery back in and turn it on. That should fix it. If not, feel free to email us back and make sure to include more details like when this problem start or if it occurred after an update.

“Unfortunately, the process has stopped”

Error: Hi, I got your e-mail through Drippler and I have an issue about my Note 3,I thought you could help me to fix it. Recently, I started having an issue whenever i switch or reboot my phone saying that “Unfortunately, the process has stopped”

Actually i didn’t use to have it and i don’t have any problem about my gps or maps but it is annoying to see this pop ups each time. I will be grateful if you could help me. Thank you indeed. Greetings from Turkey. — Erdinc

Solution: More often, when you get this error message, it’s the Maps that has a problem. So, the first thing you should do is to clear its cache and data. If it didn’t work, then try resetting every app’s defaults by following these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings, then the General tab.
  3. Tap Application manager.
  4. Tap the Menu key.
  5. Tap Reset app preferences.

If that didn’t work, proceed to factory reset immediately as other troubleshooting steps will not work with this. The problem is that one of the core applications is not working properly for some reason. When performing factory reset, please follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

“Unfortunately, Nearby Service has stopped”

Error: Good afternoon, I continually get the pop up message “Unfortunately, Nearby Service has stopped.” In fact 15 times in the past hour. This is the 2nd Note 3 l received from the company. They took the first one back with this error, the new phone does the same. Why is this happening? Any help! Thank you in advance. — Gillian

Solution: It has something to do with DLNA that scans for nearby devices when turned on. Just turn it off and that should do it:

  1. From a Home screen, tap Apps Applications icon (located in the lower right).
  2. From the Apps tab, tap Settings.
  3. Tap More settings.
  4. Tap Nearby devices.
  5. Tap the Nearby devices switch (located in the upper right) to disable Nearby devices.

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