How to Fix Samsung Galaxy S2 Problems and Errors [Part 16]

Welcome to the 16th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. Although this is a rather old device in today’s standards there are still a lot people who are still using it based on the number of emails we receive. When faced with issues with this device some people may opt to get a new phone however for most owners who just love the S2 they would rather fix it, which is where we come in.

If you own a Galaxy S2 or any other Android device for that matter and are facing issues with it feel free to send us an email at We will be more than happy to assist you with your concern. This is a free service we ae offering to our readers so it won’t cost you anything at all. Just make sure to be as detailed as possible when describing the issue so that we can make an accurate assessment.

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Galaxy S2 Turning Itself Off

Problem: Hello droid guy, I upgraded to 4.1.2 about a month ago and wish I hadn’t! Numerous problems…

1. Photos are not arranged conveniently in albums any more. Very difficult to find what you want.

2. Phone will not send photos by whatsapp etc, message “Failed. Out of memory. Try again later” I had no problem before, and have deleted apps Idon’t want.

3. When I refresh email, it always shows a random (7, 11, 23, 12, etc etc) number of emails as unread, when I HAVE read them.

4. But the worst is that now, it keeps turning itself off, saying battery critically low, even though it’s not.

This is happening 10+ times a day. Now I know you will say I should reboot in safe mode, but I don’t know how. Have read your other posts about holding menu key whilst turning on, but which is the menu key? And then what should I do? What does rooted mean? What does wiping the cache mean? As you can tell I’m not a great technician! :/. Grateful for any help.

Solution: In cases where numerous issues pop up after doing a software upgrade the best option to do is a factory reset of your device. These issues are most probably caused by the data of the previous software which didn’t get deleted in the process. To take out this old data a factory reset is highly recommended.

Before performing a factory reset you must make a backup of all important data in your device as this will be deleted in the process.

The best way to make a backup is to use the latest Kies software which can be downloaded to your PC from the Samsung website. You can back up the following content using Kies from a Galaxy device : contacts, S Memo, S Planner (calendar events), call logs, S Health, Message, videos, music, photos, miscellaneous content files, Story Album, Ringtones, Applications, Alarms, Email account information, and Preferences.

To backup

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

Now that your data is safe you can do the factory reset

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

Now it’s time to restore your data

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • Click Restore data.
  • Select the backup file to restore to the device from the drop-down. If you cannot find the restore file in the drop-down, scroll to the bottom and click Find file and select the file.
  • Mark the content you want to restore from the backup file, and click Restore.
  • Some items may require additional settings. Choose the desired option and click OK to continue.
  • Click Complete when the restore is finished.

Your device should be fixed by now.

Galaxy S2 Call, Battery Issues

Problem: Hello Droid Guy, I have had my s2 for about 2.5 years.  It has always been a great phone, but recently I am running into some problems with it. The most aggravating is that when I am talking on the phone, about 50% of the time, the other person will be unable to hear me.  I am not sure if this is a carrier problem, but my husband’s iPhone does not seem to have this issue. Another issue is the phone can be sitting beside me, and I will have a voicemail, and the phone will not have rung.  Sometimes text messages do not come through when they are sent. I have noticed that the battery life isn’t as good as it used to be.  I did buy two OEM Samsung batteries, but I returned both as they didn’t charge at all overnight and my phone seemed to be very hot while it was plugged in. I am debating on getting a newer phone, but I love my s2 and hate to upgrade if these are carrier issues and not related to my phone itself.  We have service through AT&T.

Solution: The first thing that needs to be done is to try to use the phone when in Safe Mode. This allows us to determine if certain third party apps are causing this issue. Once you have activated Safe Mode try to check the call quality and see if the other person can’t hear you or if there are no notifications for your voicemail. Also check if your text messages are working.

To enable Safe Mode

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the problems do not show up in Safe Mode then you have to find the third party app that may be causing the issues and uninstall it.

Another factor to consider is the SIM card that you are using. If you have another SIM card available try inserting it in your phone and check if the problem occurs. If not then you may want to contact AT&T regarding this.

Regarding the battery life it is normal for it to degrade when used for a period of time. If you want your battery life to improve then replace it with original Samsung branded batteries.

Galaxy S2 Randomly Turns Off

Problem: I recently dropped my galaxy s2 worked perfectly fine then later that week it turned off so I charged it over night it was 0 percent so I bought a new battery and put it in then a week later i was playing a game and it shut down so I put the charger in the port and it beeped then a second later it beeped and kept doing that so I took the battery out put it back in doesn’t work so I try turning it on it loads up then shuts down.  do u have a answer?

Solution: The issue that you are facing may be related to your device being dropped or not at all. When your phone tries to boot up but immediately shuts down this might mean that it does not have enough charge. Try taking out the battery, press the power button for 5 seconds, then re-insert the battery. If you have another charger try using it and check your phone display for any indication that it is charging. Let it charge for an hour then turn your device on. In most cases this issue is caused by either a faulty battery or a faulty USB cord/charger.

Galaxy S2 Error 403 When Downloading From Google Play Store

Problem: Hi every time I want to download something on Google play I get failure due to error 403 what might be the problem. The second one is why cant  my whatsapp work on mobile data? Your help wil be greatly appreciated

Solution: An error 403 means that your request has been forbidden. This does not necessarily mean that you did something wrong. This error message occurs when the normal request has been altered and the server has to deny your access. This is already a server related issue and will normally disappear. If however you constantly get this error message here’s what you can do.

Try switching connection modes from Wi-Fi to mobile data or vice versa. Try downloading an app.

If you are connected to mobile data try to clear out the proxy setting. Go to Settings -> Wireless and Networks -> Mobile Network then APN (Access Point Name) -> then Select Clear Proxy Option. Try downloading an app.

Try clearing the search history of the Google Play Store app which you can perform by navigating through the settings of the app and clicking Clear search history.

Regarding your WhatsApp app not working on mobile data check and see first if you can really browse the Internet while connected to mobile data. This might be a carrier issue or just some misconfigured settings on the app itself.

Galaxy S2 Battery Drain Issue

Problem: Alright! I checked your website..and i need some help with some issues on my phone. First.. my GS2 has an enormus battery drain when the wifi is on and i use it! This one time the battery was at 50% and i was surfing for 30 mins and the battery went to 20-30% . And i dont know any fixes! Also another major problem i have is my charging port! When i plug it into the wall i doesnt charge..even when the lightning bolt flashes on the battery it discharges..i tried everything cleaned out both ports( of my charger’s and of my phone’s) and still the same…i can only charge it with a usb cable on a pc or on my ps4..please i need gets difficult to travel with no battery.. I’ll apreciate it a lot! Thanks!

Solution: For the battery drain issue this could be caused by several apps connecting online which causes the battery to drain. If your battery is already more than a year old then it might not carry the same charge that it did when it was new. Try replacing your battery with a new one and check its performance.

As for the charging issues if your phone charges normally when connected to a PC or your PS4 then the problem may be with your wall charger. Try getting a new one and test if it charges normally.

Galaxy S2 Battery Gets Too Hot

Problem: My problem seems to be be the phone gets hot when charging.  Super hot. In fact I get nervous and unplug it. The one I have now is a replacement. The previous phone would get so hot I could smell it. Googled the issue and it seemed to be the battery that AT&T was not made aware of by Samsung.  I have read articles of batteries exploding and catching fire. This phone has gotten so hot the corner of the screen was laying on the table not on charge. I am seriously addicted to my S2 and considered an upgrade to a 3 or 4 until reading the reviews.  Thank you.

Solution: When charging a phone it is normal for it to heat up however in your case this is already out of the ordinary. If the heat is causing your screen to crack then this poses a danger. You may get injured by your phone or worse it may cause a fire. The best option right now is to bring it to an authorized service center for checking.

Galaxy S2 Volume Down Button Not Working

Problem: I went to a theme park abroad last year and my phone got wet while I was on a water ride. It started back up but the power button and volume down buttons were unresponsive. I’ve given it a month.and the power button works as good as normal now but the volume down button still won’t work….the volume up button works perfect though, I don’t know what the problem is…could you please tell me what it is before I fork out money to get the phone repaired.

Solution: The circuitry responsible for controlling the volume down button may have been water damaged. It’s best to open your device so that the internals can be checked. If you are not familiar with this procedure then the best option is to bring your device to an authorized service center for checking.

Galaxy S2 Freezes When Making A Call

Problem: I have a Straightalk Samsung galexy s2. Sometimes when i try to make a call with good signal the screen freezes after minutes the call will finally go through. I have removed battery and restart, even removed some apps. To try and fix myself but no luck. The screen never freezes unless Im making a call. Thank you.

Solution: The cause of this freeze may be lack of memory when making a call or interference from other third party apps.  You can try booting your device in Safe Mode then place a call to check if it still freezes.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If your phone does not freeze when making a call in Safe Mode then you might want to consider finding and uninstalling the third party app that may be causing this issue.

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