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How To Fix Common AT&T Galaxy Note 3 Problems and Errors [Part 2]

Welcome to the second part or our AT&T Galaxy Note 3 Problems and Solutions series. This past couple of weeks, we’ve received a lot of emails from Note 3 owners and majority of them were from subscribers of the major wireless companies in the U.S.

This post is apparently focused on Note 3 owners under AT&T but it doesn’t mean the procedures cited here couldn’t be used to other models. So, if you own a GN3 and you’re currently experiencing one of the problems I included here, try the solution; it may just work. If not, then feel free to email us at and we will help you fix your problem,.

Touch screen issue on AT&T Galaxy Note 3

Problem: To whom it may concern. I’m having a huge issue with my AT&T Samsung Galaxy note 3, where the phone will not recognize my fingers but only the S Pen. This has happened twice now and I want to know if you have ran across this issue before. Basically when it happened the first time I took it to AT&T and after an hour and a half they were able to fix it but I cant remember exactly what they did and unfortunately I’m currently not located close to a store I’m on travel for business.

Just to let you know I tried the steps from your webpage specifically step 16: Touch screen wont work with finger, and even disabled and enabled the Screen sensitivity and cleaned the screen protector (Otterbox) but to avail. Thanks. — Von

Solution: Hi Von. It’s good to hear that you’ve tried our simple troubleshooting steps in the previous article. Based on your description here, this problem has already happened twice so it’s a good indicator that there might be a deeper reason for this, most probably a hardware failure. If all the touchscreen settings are enabled, there’s no reason for it not work. We suspect that either there’s a problem with the connector of the digitizer to the motherboard, or that the digitizer itself may have failed. The digitizer is the glass on top of the LCD that converts analog signals to digital signals.

In both cases, it’s best to have a technician check the phone, or, better still get a replacement unit. There are articles online that shows how to replace the digitizer but if you’re not familiar with electronics or don’t have time to do it, please go to AT&T or Samsung for a fix.

Unable to send and receive email

Problem: This has happened twice before that my ability to send/receive email has stopped working. I have several other email accounts that uses the same email app and am having no problem with these other accounts. My Gmail also works fine. It’s almost like something is blocking this device from sending/receiving email to/from this one account. Is that even possible? My iPad is sending/receiving email from the same account — no problems. I cleaned out the trash folder — it’s empty. I have rebooted phone, done a soft reset, checked wi-fi connection, email settings, etc… not finding any problems. The email server is my dedicated server that I have hosted at a local hosting company. My email on my pc (same email account) works fine. The last time the problem went away after a couple days and resumed working within a day or so. The phone is 18 months old and is my right hand man in running my business. On an average day, I receive over 300 emails and send out 150+ emails. Any suggestions you have, or information would be most appreciated.

Solution: Hi. It appears that the problem is isolated to your Samsung Note 3 only. Most of the time, email issues can be resolved by simply reinstalling the email app you’re using. This allows the system unclog itself, especially if there are corrupted system files related to the app. We know that reinstalling the app can be chore but there is no known solution for the type of issue you’ve raised here. We know for a fact that your email servers are working because your account is okay on other devices. Before you reinstall the email though, try to clear the application’s cache first and observe what happens. To do this, please follow these steps:

  1. From a home screen, select Apps Applications icon (located in the lower right).
  2. From the Apps tab, select Settings.
  3. Select Application Manager.
  4. From the All tab, select the email app you’re using.
  5. Select Clear cache.

Clearing the application cache ensures that possible corrupted temporary files used by the device to access your files faster are deleted. Again, if nothing happens reinstallation of your email app should resolve the issue.

Incoming emails not getting through in Note 3

Problem: A week ago I disconnected my phone from tethering at the airport to get on the plane. Two minutes before that I had received an email, both on my phone and Outlook. Since that time, I have not receive any emails on my phone. The server settings were checked. I opened a new email account and directed the emails to the new email account and I received them all from the last time I got emails to my default account. But as soon as I sent a new email to myself either on my default account or the new account nothing would come through on my phone. I use IMAP port 143 according to my service provider. All me emails go from the phone. Can you help me sort this problem out. Thank you.– Paul

Solution: Hi Paul. Either your email app is not syncing properly or the app itself is corrupted. Either way, you only have 2 solutions for this problem. The first one is to clear the cache of the application in question, and the second is to reinstall the app.

We have provided the steps above on how to clear the application cache but in case you’ll not find it here’s are they:

  1. From a home screen, select Apps Applications icon (located in the lower right).
  2. From the Apps tab, select Settings.
  3. Select Application Manager.
  4. From the All tab, select the app.
  5. Select Clear cache.

You need to do these steps first before you try to reinstall the email app. Reinstallation should be the last step as they are guaranteed to resolve email issues 99% of the time, provided that there are no email server issues from your provider’s end. Just ensure that all the settings are properly configured after the installation and you should be good to go.

Widgets not updating/freezing on Note 3

Problem: Hello. I seem to be having trouble with the widgets on my Samsung Galaxy Note 3. Basically, the widgets are simply freezing or not responding and stops updating themselves at all. I think the problem started after I installed Go Launcher. I tried reinstalling it after noticing the problem but now the problem remains, and it has even affected other widgets like the music widget. It starts to play songs but then it randomly stops or pauses. Other widgets would also now present problems like my clock widget which no longer displays the correct time. Other features of my phone are working just fine. My friend suggested to restart the phone by removing the battery but the issue continue to occur. Please help me. —Raul

Solution: Hi Raul. Most of the time, widgets are actually apps that present themselves as simpler user interface so you may want to check the individual settings of each installed application to isolate the problem.

Update issues on apps like the one here are often solved by checking the settings of involved apps so you may want to start with that. However, if that doesn’t help try to uninstall all of your widgets, especially the non-stock ones, then reinstall them. Keep in mind that each app has its individual settings so make sure to invest time in check them. We have posts from users around the web doing this exact thing and it resolved their trouble.

The next best thing to do is to reset the phone’s settings to factory default, deleting all non-standard apps and widgets from your phone. This ensures that your phone runs only the essential apps you need. We have guides in our website no how to reset your Note 3 to factory defaults so just search it. Do not hesitate to let us know if you’ll have the same problem after resetting the phone.

Samsung Galaxy Note 3 Call Rejection Issues

Problem: Hello, TheDroidGuy. I am a huge fan of your page and it’s amazing how you help people with their Androids. Well my Note 3 has an issue of blocking a phone number even though the number isn’t on the call rejection list. Is there any way to prevent my Note 3 from doing it again? I reboot the phone and then the call works but then later on, my phone blocks it again. In my call logs, I can see the phone number but it has a circle and a line through it on the side sort of like this Ø. The issue only started a week ago. I’ve had this Note 3 for roughly 8 months. I am running 4.4.2 Android Kit Kat. What do you think is the problem? — Yehudi

Solution: Hi Yehudi. Are you using a third party call blocker app or just the stock Samsung app? In this post, we are assuming that you’re using the provided app when you buy the phone so please treat the steps as referring to the stock Samsung app.

Samsung has made call blocking and unblocking easy in Note 3 but sometimes even stock apps can cause problems like this. We recommend that you isolate the issue first checking the settings of the app. Please follow the steps below on how to disable or delete Auto Reject for a particular number:

  1. From a home screen, tap Phone (located in the lower-left).
  2. Tap the menu key.
  3. From the Menu, tap Call Settings.
  4. From Call Settings, tap Call block.
  5. From Call block, tap Call block list.
  6. From Call block list, uncheck the box next to the desired number to disable Auto Reject.
  7. To delete a specific number from the Call block list:
    1. Tap the Trash Icon.
    2. Check the box next to the desired number.
    3. Tap delete.

You can also double check the Auto Reject List so you can do what’s the best action to do for this number.

  1. From a home screen, tap Phone (located in the lower-left).
  2. Tap the Menu key.
  3. From the Menu, tap Call Settings.
  4. From Call Settings, tap Call block.
  5. From Call block, tap Call block list.
  6. To add a new number to the Call block list, tap Create.
  7. Choose a number from contacts or call logs by tapping the contact icon.
  8. To refine the block, tap Match Criteria and select one of the following options:
    1. Exactly the same as
    2. Block a specific phone number.
    3. Starts with, Ends with, or Includes
    4. Block all numbers containing a specific sequence( i.e. all numbers from an Area Code).

In editing the Auto Reject List, make sure that you are entering the preferred action your phone must do whenever the number contacts it to be successful.

However, if disabling Auto Reject or editing it will not solve the problem, your last resort is to reset the phone to its factory settings.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

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