Welcome to yet another part of our Samsung Galaxy S3 Problems and Solutions series. This is the fifteenth segment and you can expect to be reading a lot of posts like this as there are still thousands of emails from our readers left unanswered.
If you have issues with your Galaxy S3, do not hesitate to email us at firstname.lastname@example.org and please provide as much details as possible so we would know where and how to start with our troubleshooting. It would be very helpful if you included information about the problem, what your suspects are, what your carrier is, and when the problem started. Alternatively, we have our Facebook and Google+ pages where you can post your concerns. Meanwhile, browse the problems listed in this post to see if there are some that are similar to yours. You may also brose the first 14 parts of this series for more information.
#1. Galaxy S3 will not charge, drains battery fast
Problem: Hi. I don’t know if you can help me. I have been having issues with my phone and it not charging. When it is on the charger it barely charges or all I hear is the beeps when it charges or not charges. Sunday night I went to sleep with it charging and woke up and it was dead. Last night I put my battery in my boyfriends s3 and his in mine. When he plugged his phone in to charge with my battery it charged right away. When we put my phone in to charge with his battery it went from 93% to 77%. I went home with my phone fully charged after switching back batteries. I turned my phone off overnight and now I have it at 53%. I think its battery but now after switching it and seeing that my battery does charge I’m thinking it is my phone. I have 5 months on my contract so I know I don’t have warranty exchange anymore but I want to know if there is anything you may think of that I can do just to get my phone to last me 5 more months. Thank you. — Colleen
Suggestion: You’re right, it’s not the battery that’s having some issues. I’m thinking it’s the USB charging port that has some issues. In other words, it’s a hardware issue and the best course of action at this point is to have the phone checked by an authorized Samsung technician. If I were right, then you’ll have to purchase the USB charging port; you can buy this component for less than $10.
#2. Galaxy S3 randomly reboots, refuses to turn on
Problem: Hello, I was reading your article regarding my problem and the problem with my phone is a bit strange. It has happened around 3-4 times over the last 2-3 months. My phone is working normally and it suddenly begins to restart on its own. Then it won’t even restart completely. It would just show the Samsung galaxy S3 screen and then again try to restart after repeating the same process. But it can never come beyond the Samsung galaxy S3 screen. Then I put the battery out for a few hours and it again begins to function normally. Could you please help me with this? Thanks a lot. — Harsh
Advice: So, basically you can still use your phone normally until it acts up again. Based on the frequency of the occurrence, it’s a minor problem and I think it’s even just a glitch. But at this point, there’s no way for us what the problem really is unless you observe it closely. The thing is it could be a minor glitch on the firmware, an app goes rogue from time to time, a RAM issue, or even a battery problem. The best thing to do is to observe the phone closely and be mindful of the apps that run when the problem happened. If you also have access to a new spare battery, please try to use that and see if the problem still happens.
#3. Phone stuck on Galaxy S3 logo
Problem: I have a Galaxy S3 that refuses to turn on and I have tried everything you said but it’s useless. The thing is that the phone turns on and the Galaxy S3 sign keeps appearing and disappearing constantly and it doesn’t stop until I remove the battery and if I try again it gives me the same result. What should I do? Answer me as soon as possible please. Thank you. — Samar
Solution: Well, you said you’ve already tried everything I said but they’re useless, so why ask if they’re other “useless” procedures I can give? Go bring your phone to a technician and have it checked.
Guys, the procedures I provide in posts like this are all based on a point of view of a technician with a little extra. But if you think they’re useless, well, I don’t force you to follow them. After all, there are thousands of Samsung and in-store technicians you can find, you just have to get in line though.
#4. Samsung apps update process interrupted
Problem: Dear sir, I’ve just updated my Galaxy S3 firmware to version 4.3 thru software update. the phone booted then after restart I got a notification that the Samsung applications are being updated but unfortunately it freezed after 172Kb downolad. I restarted my Wi-Fi connection with no response so I restarted the phone but the update didn’t start again. Now I have problem with applications like the phone log being greyed out & I can’t modify it settings. Thanks in advance. — Mohamed
Solution: Some settings and data may have been messed up when the download / installation process was interrupted. Try booting the phone to recovery mode and wipe cache partition. If that doesn’t do the trick, try clearing cache and data of applications you’re having problems with. If that fails, you have no other option but to perform factory reset just to delete corrupted data and bring the phone back to its original or optimal settings.
#5. Galaxy S3 phone messed up after 4.3 update
Problems: Dear Droid Guy, my Galaxy S3 was working flawlessly and lightning fast…until the 4.3 update. Now I’m experiencing multiple problems that have rendered my phone nearly useless: Extreme lag. Every operation, button press and keystroke has a 5-30 second delay.
Several apps no longer work. I uninstalled/reinstalled them with no success. 2 of my apps (Candy Crush and Photoshop Express) will not reinstall. I get a message that says “unknown error. (-24)” Random reboots. Sometimes upon attempting to use an app or function, and sometimes when idle. An entire page of text symbols is missing from the keyboard. This is not critical, but definitely a bummer. Did I get a bad update? Or is this Samsung’s way of “encouraging” me to get a new phone? Any suggestions would be appreciated! Thanks, Amber.
Solution: Ma’am, you are one of the few people who have this problem. It is possible the update process was interrupted or some data were corrupted during the download/installation. One way to know if this is fixable without doing a factory reset is by booting the phone to recovery mode and wipe cache partition. If problems persist, then there’s no other way to fix this but to do the dreaded factory reset. Please backup all your data as they will be lost during the process.
#6. Galaxy S3 shows negative (-) notification
Problem: I have a Galaxy S3 (Verizon 4G) my email icon has started to read minus one ( –1 )? What is that all about? It actually reads one less than really there, and –1 when no new is present. How can I get it back to normal? — Dennis
Solution: It’s a minor glitch in one of the services that handles badges and notifications. Please follow the procedure below:
- Touch the More tab.
- Tap Application Manager.
- Swipe left to display the All tab.
- Scroll down to find BadgeProvider.
- Tap Clear Data button.
- Tap OK.
- Now, reboot your phone.
I hope this helps.
#7. Galaxy S3 drains fast, shuts down with sufficient battery
Problem: Hi there! I’m having an issue with my phone and haven’t seen a solution anywhere thus far and was hoping you’d be able to help me out. My Galaxy S3 will shut off all on its own on a low battery (low, not dead) after the battery drains at a fast rate may I mention. I manage to turn it back on just for it to shut down before it fully restarts. This only happens with a low battery (20%, 40%, etc). What might the problem be? Thanks in advance. — Jacqueline
Solution: There are two possibilities here: first, the problem could software- or firmware-related, and second, it could be a hardware issue. Try booting the phone to Safe Mode and observe closely to know if it would still drains the battery fast or shuts down randomly. If so, then it’s time you bought a new battery kit and observe the phone again to know if the problems persist.
#8. Galaxy S3 slowing down
Problem: Hello, my phone is Samsung Galaxy S3 (GT-I9300), Android version 4.3. My mobile is very slow from few days. Even it took long time to open contacts. I have removed photos and media files from mobile. Also I did clear RAM but it doesn’t show much difference.
My RAM usage are 681 MB/831MB. Please suggest me the proper solution. Thank you, Dr. Dewyani.
Solution: Doc, there sure are several reasons why the phone slows down but in your case, I think there’s a lot of apps running in the background. Go to the Home screen and then press and hold the Menu key. Close all apps you can see there. Then, go to the Application Manager and tap the Running tab. In that screen you will see everything that runs on your phone, I want you to close all third-party applications you can there by tapping on the app itself and then tapping the Force Close button. Please try to clear the RAM again. If the phone is still slow after doing those procedures, then I think it’s time you performed factory reset. I know it’s a hassle but that’s the only way that could bring the phone back to its original, optimal settings.
#9. Galaxy S3 contacts has stopped
Problem 1: Hi! After I updated my Samsung Galaxy S3 , I haven’t been able to make calls . Whenever I press the phone button , it would lag and the keypad won’t appear and after a minute a message saying “Unfortunately, Contacts has stopped” would pop up. And I also can’t view any of the miss calls I’ve received. I’ve even tried resetting my phone but that didn’t help. What should I do? Thank you! — Fatma
Problem 2: Good day. Kindly help me on my Samsung Galaxy S3 after I update the software the problem came. I already followed the steps and totally reset my unit but my phone still stuck on the same problem. I cannot open the contacts nor add numbers. Your response will be highly appreciated. Thank you. Regards, Anna.
Solution 1: Basically, the problem doesn’t just concern the Contacts app; there’s more to this problem than a glitch in that app. Please try booting the phone to Safe Mode, Fatma, and see if you would still encounter the same issues. If so, then the next thing you should do is perform factory reset. However, if the phone functions well while in Safe Mode, it means there are third-party apps, whose data may have been corrupted during the update process, that you need to uninstall.
Solution 2: As to Anna’s problem, I think yours is just minor and simple clearing of the cache and data would solve this issue. However, I urge you to backup every contact you have first and then turn off all contact syncs. If that doesn’t solve the problem, please visit this post (Samsung Galaxy S3 “Unfortunately Contacts Has Stopped” Error Message) and read it as my colleague explained this problem at length.
#10. Galaxy S3 drive mode randomly turns on/off
Problem: Suddenly the talk mode has started flashing on & off randomly. There is a symbol that looks like a uterus in a circle when the talk command mode comes on, I have never seen it before. I tried restarting the phone & removing the battery but neither one helped. Suggestions? — Tanner
Solution: Of all the things you can think, uterus was the first to come into your mind to describe the Driving Mode icon. But the immediate remedy to this kind of problem is to turn the Driver Mode feature off. Go to Settings > Language and input > Text-to-speech output > slide Driving Mode switch to Off.
If this problem, however, keeps happening, remove the battery of your phone. Get a dry brush (toothbrush would do) and gently brush the microUSB port. Moist and other dirt elements may bridge two ends that could trip the connection responsible in enabling Driving Mode. Let me know if this works.
#11. Apps gone, Galaxy S3 insists there’s no SD card
Problem: Hi, love my phone. However, today, all of my downloaded apps like Netflix, Xfinity, Live Poker, (about 10 of them) just uninstalled? I took the battery out and started it again – same problem. How did that happen and what do I do? It keeps insisting that I have no SD Card. Thanks.
Solution: When you say uninstalled, you mean everything gone or you can still see the icons but they’re greyed out? But if the phone keeps insisting there’s no SD card mounted even if you know there is, then it is apparently a microSD card problem. The apps there were affected are the ones you downloaded from the Play Store and installed on your device; pre-installed ones would still function normally. What you can do is remove your microSD card and let your computer or laptop read from it. Salvage any data as much as possible and they format the SD card into FAT32 format.
Once the microSD card has already been reformatted, insert it back and see if the phone can now read from it. If not, then there really is a problem with your card and you need to buy a new one.
#12. Galaxy S3 frozen after the update
Problem: Hi, I installed the software update yesterday and now my phone is almost permanently frozen. I need to reinsert the battery to reboot. I then have about 30 seconds before it is completely frozen again. Please help. — Julie
Solution: Julie, please try booting the phone to Safe Mode first. Observe if the performance returns to normal in that state. At the safe time, backup everything if you can while in safe mode. Either the phone performs normally in that state or not, it is necessary to perform factory reset. Boot to recovery mode and wipe cache partition first, after that perform factory reset while still in recovery.
#13. Galaxy S3 drains battery faster with mobile data on
Problem: Hello! I had a look through your pages on S3 problems, and I haven’t seen mine up there (however pages 5, 6 and 7 wouldn’t load for me). My 3G Network drains my battery. At least I believe it does. I will have my phone fully charged and after roughly 5 hours (with no play) I will be down to 30%-50%. If I turn my data off, it saves. Could this be a problem with the network/data or more with my applications? I’ve turned it on and off again but haven’t done a reset. What are you suggestions? Many thanks! — Anita
Solution: In truth, mobile data drains more battery than when you are connected to a Wi-Fi network plus your phone becomes hotter, which also contributes to faster battery drain. I’m sure how fast your battery drains but when you said that when you turned off mobile data your battery seems fine, I thought the phone drains the battery in a normal pace. However, if there’s always a problem with your network (for example, the signal is lost most of the time), it sure has a big impact on your battery life because the phone will keep connecting and re-connecting and pinging the tower. If you think the battery is faster than usual when mobile data is turned on, call your service provider first and ask if there are problems with the network or if you are in the area where there is good coverage.
#14. Galaxy S3 can’t dial a certain number
Our reader sent us two emails to make things clearer for us:
Email 1: My Galaxy S3 Mini phone has suddenly stopped allowing me to dial my home phone number. I can call any other number, and it responds correctly. My family members can even call me, but it won’t allow me to dial this one phone number. Can you help me with this issue?
Email 2: I’m sorry to send you an additional email, but to add some information to my home phone number issue, when I dial my home phone number (land line), I just get a recording saying, “Your call can not be completed at this time; please try again later.” However, a family member can call from this number, and I can receive the call. Any ideas what could be causing this?
Solution: The solution to this problem is actually to call your carrier or service provider. As long as you’re sure the number you’re calling from isn’t blocked, then there’s no reason to troubleshoot further. I personally encountered this issue when I was still a tech support for a wireless company that also offers home phones. Again, this pretty much is a carrier issue.
#15. Galaxy S3 mobile data is not working
Problem: Hi guys, I just got my phone, a Samsung Galaxy S3 and everything works except for the internet. In my plan, I got an unlimited data so I know it’s not my account however new it is. I can of course connect to the internet using the Wi-Fi but it doesn’t make sense if I paid monthly for the service I don’t use, right? Can you guys help me? I tried calling my service provider but I had to wait 30 minutes before I could get a human rep who is not very helpful because he too doesn’t know how to fix it. The second time I called the call got disconnected. I hope you guys can help me. Thanks. — Jeremy
Solution: I was actually waiting for you to mention what your service provider is. Okay so you made it clear that it’s not your account so the only thing I could think of that prevents you from using mobile data on your phone is your APN Settings. I understand you may have bought your phone from your current service provider together with your plan but that isn’t a guarantee everything will work fine or every setting is correct. So, please, try calling your service provider again and this time ask the rep to provide you with the correct APN settings and have him/her walk you through setting it up. That should solve the problem.
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