What to do when your Samsung Galaxy Note 2 cannot sync your online accounts

A Galaxy Note 2 owner relays an issue via TheDroidGuy Mailbag, regarding her device that is unable to sync with her online accounts like Google, Email, ActiveSync or Facebook. She is able to access the Internet, though.

In respond to this concern, we are providing a few workarounds and some tips to help our sender obtain the best possible resolution for her issue.

HINT: Syncing problem on Samsung Galaxy Note 2 usually occurs when:

  • Sync feature is disabled on the device
  • Sync option is unchecked in the account
  • A network outage is affecting mobile data services in the area
  • Airplane mode is set to active
  • Intermittent connectivity or inconsistent network connection
  • Carrier switch
  • Outdated device software in use

Before you start troubleshooting the problem, be sure to verify your account status with your service provider. Generally, service providers will place delinquent or past due accounts to a pending disconnect status, which will in turn result to disruptions to network services of the customer. Also check to ensure you have the correct data plan.


  1. Check if the signal you are getting is adequate or at least 2 or 3 bars of signal strength.
  2. Verify with your service provider is your account is provisioned correctly, especially if you have never been able to connect to mobile data since you got your device.
  3. Check your device for possible liquid or physical damages. Either damages would require physical repair to restore device.
  4. In case you are using a SIM card on your device, verify if it is not damaged and is installed correctly. Also verify if you are using the SIM card provided by your service provider.
  5. In case you haven’t updated your device software, please check for any available software updates for your device and go for an upgrade.


  1. Re-establish a connection with the mobile network by removing the battery for 30 seconds with the device still ON. Wait for a moment and replace the battery.
  2. Turn the device on and wait for a few more seconds for it to connect to the network.
  3. Check the Airplane mode on your device and make sure it is NOT active. To check the Airplane mode, just press and hold the power button simultaneously for 1 to 2 seconds. A prompt that says “Airplane mode is OFF” indicates that the feature is not active. If you are not seeing this prompt, simply touch Airplane mode to disable the feature.
  4. Try connecting to the Internet by starting any available browsers on your device. To do so, go to Apps, then select Internet.
  5. Navigate to any website to see if you can now connect.


Make sure you are trying to sync over Mobile data. If you are trying to sync using Wi-Fi, then you have to troubleshoot the wireless connection first to ensure wireless connectivity.

If problem persists, then verify Sync settings. These are the steps on how to check the sync settings on Galaxy Note 2. Remember that when the sync option is unchecked or disabled, your accounts will definitely not sync updates. So, be sure to enable the Sync option in the Notification Panel.

  1. Swipe your finger from the top of the screen to the bottom, to open the Notification Panel.
  2. Swipe your finger to the right on the shortcuts until the Sync option shows up.
  3. Touch the Sync icon. You will know if it is enabled when the icon will appear green.

In case the Sync option is not available in the Notification Panel, try this method instead to get to Sync configuration.

  1. Touch the Menu icon.
  2. Touch to select Settings from the sub-menu.
  3. Touch to select Connections.
  4. Touch to select Data Usage.
  5. Select Menu.
  6. Touch Auto Sync data to get to Sync option configuration.

Sometimes, it is also important to check the individual accounts to ensure synchronization is on. To turn sync on for any of your accounts, follow these steps:

  1. From the home screen, touch the Menu icon.
  2. Touch to go to Settings.
  3. Touch to select Accounts.
  4. Choose the account(s) that is having the issue.
  5. Put a check mark next to the items you would like to sync.

If all these won’t resolve sync problems with your device, then you may need to re-add the accounts with problem. To do so, completely remove the affected account(s) and add it back again. Follow these steps to removing and re-adding of accounts.

  1. Touch the Menu icon from the home screen.
  2. Touch to go to Settings.
  3. Touch to select Accounts.
  4. Select (Account Name) to select the account you want to remove and re-add.
  5. Touch Remove Account.
  6. Confirm the action to delete the selected account by touching Remove Account.

IMPORTANT NOTE: If you remove the account, any data added since the last successful sync will be lost. So, you may consider backing them up if necessary.

Steps in Re-adding account(s):

  1. Touch Menu from the home screen.
  2. Touch to go to Settings.
  3. Touch to select Accounts.
  4. Touch to select Add Account.
  5. Select (Account Type) to proceed.
  6. To complete the account set up, just follow the on-screen prompts.

If all else fail to get the problem solved, then you may now resort to factory data reset or resetting the device to factory defaults. In most cases, many issues occurring on the device will be resolved with a Factory Data Reset. However, doing this would also mean losing your personal information stored in your device.

If you are decided to use Factory Data Reset to solve sync problems with your device, please make a backup file of all important information and save them to your computer ahead.

If you need further assistance in performing a factory data reset with your Galaxy Note 2, then you may contact Samsung Support to guarantee you are doing a precise and safest device reset.

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