[UPDATE:] About a couple of days ago, Samsung Galaxy Note 3 received its first OTA (over the air) update. Owners with international version can now pull the update down from Samsung’s servers. It is a matter of time now before carrier-issued units could receive it, too. The update is reportedly a 30MB package for “improved stability.” Some of our readers emailed us saying the update can fix the WiFi issue with the Note 3.
Original post: Just a few days after the Samsung Galaxy Note 3 was made available to the public, there were already reports from owners complaining about their WiFi connection that keeps on dropping. It wasn’t clear whether the issue is a hardware problem or just a software glitch.
One of our readers emailed us saying that her Galaxy Note 3 seems to have some problems detecting WiFi signal. And even though she can successfully connect, she cannot enjoy browsing because the connection drops from time to time not to mention the agonizingly slow download speed. Here is her actual message to us:
Have you tried looking into some problems with the new Samsung Galaxy Note 3?
I just got mine a few days ago. Today, my husband and I went to Starbucks. He has the Galaxy S4 and can connect to the network without any problem with excellent signal reception. I, on the other hand, was having issues finding Starbucks’ WiFi network. The phone can find it, eventually, but the signal comes with two only bars and considering we’re inside the store, such reception is unacceptable.
Here’s another problem: the connection keeps dropping every 3 minutes or so. You cannot really browse the web with it because from time to time you’ll get kicked off. In my situation, it was really annoying knowing my husband didn’t have problems with his phone the entire time we were in Starbucks. This eliminates the possibility of a network problem.
If you know how to fix this or if you have more information about the problem, do let me know ASAP. Thanks.
As early as now, it is impossible to get any sort of feedback from Samsung about the problem. Thus, we cannot really confirm if it’s a hardware or a software issue. One thing is certain, though: it is a common issue. There is one workaround to the problem:
- From the Home screen, tap Menu key.
- Tap Settings.
- Tap WiFi.
- Tap Menu key, choose Advanced.
- Find and uncheck the Auto Connect option.
- Reboot the phone.
It may not be the ultimate solution to the problem but it could help minimize the dropouts. We would also recommend owners to reboot their routers at home to refresh network data.
Have you, by any chance, encountered this problem with your Galaxy Note 3? Share with us your experience by leaving a short comment below. You could also share with us the troubleshooting procedures you did that may have fixed the problem. You can also send an email to us at firstname.lastname@example.org.