Galaxy S4 Play Store Problem: No Internet Connection, Try Again Later

There is one common little problem that many Android users may have encountered while using the Play Store app–the “no internet connection” error. While the problem seems obvious, there is more to do than just troubleshoot the internet connection, although that is the starting point.

Here is one email from our reader related to the problem.

It just started today the Google Play Store says no “internet connection, retry” but I have full bars and it doesn’t work on WiFi or mobile data connection I tried restarting my phone clearing the cache and data and it doesn’t work I’ve tried re updating it and it doesn’t work I need help fast I can’t update apps or look for any it just says retry no internet connection even when I have full bars.”

Step 1: Reboot phone

It’s a software problem so there is a great possibility that it can be solved by a simple restart. I tried to browse through online forums seeking additional information about the problem and it is surprising that many users who complained about this problem resolved the issue by simply rebooting their phone.

Step 2: Check internet connection

After the reboot, verify if you have an active internet connection. If you’re connecting to a WiFi network, try to browse some websites just to know you could connect. Then launch the Play Store. For those who are using mobile data, do the same.

If the app still says you don’t have an internet connection, proceed to the next step for further troubleshooting.

Step 3: Force stop Play Store

The Play Store is one of the Google apps that were pre-installed together with the operating system, thus, it is tied to Android’s core services. There are times when its service fails to function and that’s one of the reasons why it displays the no connection error. Force-stopping the app may help solve the problem.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, then More.
  3. Tap Application Manager.
  4. Swipe left until you’re in All tab.
  5. Scroll to and tap on Google Play Store.
  6. Tap Force Close.

Go back to the home screen and pull the app drawer, then launch Play Store again. See if it’s working fine now.

Step 4: Clear cache and data

If force-closing the app doesn’t solve the problem, try to go further by clearing both the cache and data. But remember you may lose your personal settings and some stuff when you do it. Plus, you would have to setup your Google account once you launch the app again.

Just follow instructions in step 3 and tap Clear Cache and Clear Data buttons. Rebooting the phone after this procedure is recommended.

Step 5: Uninstall updates

If the problem occurred after you installed an update, that could be the cause. Try uninstalling the update and see if it works.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, then More.
  3. Tap Application Manager.
  4. Swipe left until you’re in All tab.
  5. Scroll to and tap on Google Play Store.
  6. Tap Uninstall Updates.

Step 6: Factory Reset

I personally experienced this problem with my phone before and whatever I do, the Play Store app just keep displaying the error message once I open it. So, I brought my phone back to its original settings and everything worked fine again. The point is, exhaust all possible troubleshooting procedures you know before doing this. There is a lot of things you should do before you can do this without losing important data. So, beware!

Email Us Your Problems / Questions

We are open to your questions, problems and suggestions. Email us at [email protected] if you have any. Please include as much detail as possible so that we could find solutions that really work. A screenshot or two would definitely help so if you can manage to get some and attach them to you email that would be awesome.

But please know that we may not be able to respond to every email we receive. Be assured, though, that we read every single bit of them even if others appear to be spams.

Leave a Reply

Required fields are marked *

Sprint launching the Samsung Galaxy Note 3 on October 2


Sony Mobile is bumping up security to stop product leaks