YouTube App On Sprint Galaxy S4 Plays Videos But Sluggish

There are different reasons why video playback using the official YouTube app on Samsung Galaxy S4 becomes sluggish and randomly pauses. One of our readers emailed us regarding this issue. According to him, he was sure the issue was not in the network because buffering is totally different from sluggish playback with random pauses.

Here is the actual email he sent us describing the issue.

Hey Team,

I don’t know if you can help me with my problem.

I just got my Galaxy S4 from Sprint and I really cannot complain about how cool the phone is and about its performance. Honestly, I’m enjoying every minute I spend with it…well, until I use the YouTube app.

The videos will stream and play alright but they’re sluggish and pause more often to cause so much annoyance especially if I’m watching important videos.

I already tried switching from data to Wi-Fi many times but it’s still the same. I know exactly that it’s not a buffer issue because if it does, the video will play without problems after buffering. And for the record, I tried streaming the same videos on my other phones connecting to the same network at home and they played fine.

No, Factory Reset didn’t help either.

Any suggestion guys?



Solving The Problem

If it were an app problem, a simple clearing of the cache and data would do the trick but it’s not. Basing on the description of our reader, I think the problem is not really with YouTube app or with the hardware. For this problem, there is only one thing I could think of that’s causing it: the Smart Pause feature.

I would recommend turning this feature off. While Samsung did a great job finding ways to make its flagship even more “smarter,” sometimes more sophisticated phones have complicated problems. This is one of them. So, to resolve this issue, here’s what you’re going to do:

  1. From the Home screen, tap the Menu key.
  2. Choose Settings.
  3. Tap My Device.
  4. Choose Smart Screen.
  5. Uncheck the box beside Smart Pause and that should do it.

Well, hopefully this will work, otherwise, send us an email at [email protected] and we will find solutions to your problems. You may also post a comment in the form below so other readers can provide their insights about your problems.

Having problems with your phone?

Tell us about them by emailing us at [email protected] Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.

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