Here’s one problem that is very unusual: Galaxy S3 screen becomes distorted after making an outgoing call (please refer to the screenshot below). There were actually a few reports from other users before describing their screen to have become displaced after using a specific app. Based on those reports and the one we recently received, it seems like the problem is software-related and can be fixed by simple troubleshooting procedures.
Here is the actual email from our reader:
“Hi. Please find the attached image. This happens sometimes when I disconnect any call. And after when I press the back key on my s3 the dialer appears normal.
This is happening frequently the moment I disconnect any dialed call.
I wait for a moment after disconnecting a dialed number. But the screen freezes as shown in the attached image.
Appreciate if you guys have any fix or suggestion for same. I captured this using the screen capture facility on my s3.
For this problem, we have two simple suggestions that may lead to the resolution of the problem. Since we don’t exactly know what’s causing the problem or whether it is a hardware glitch or not, we have to assume that the app used (in this case, the phone or dialer) maybe the culprit. So, the first thing that is logical to do is clear the app’s data.
- From the Home screen, tap the Menu key.
- Tap Settings and choose Application Manager.
- Swipe to left to select All tab.
- Scroll to and tap Dialer.
- Tap Clear Data. (Your contacts are safe when you do this, however, call logs will be gone after.)
- Now, try to make a call and see if the screen is still distorted.
In case the problem persists after the above procedure, try to do the same thing for Google Framework Services process. Just follow steps 1 to 3 and find the process. This time, though, tap on both Clear Data and Clear Cache buttons.
The second suggestion we have for you is to do a factory reset in case this problem annoys you that much. But we advise you to make backups of your important files and data before you bring the phone back to its factory settings.
There are three ways to do a factory reset:
- Key in *2767*3855# on your dialer.
- Go to Settings => Backup and reset => Factory Data Reset => Reset Device
- Pressing and holding the Volume Up, Home and Power buttons and choosing Wipe Data / Factory Reset.
You can choose which one is much easier to do for you.
Having problems with your phone?
Tell us about them by emailing us at firstname.lastname@example.org. Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.
We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.