One user complains that she keeps on getting the “Microsoft Outlook has encountered a problem and needs to close” error whenever she gets a message from her boss’ Galaxy S4 from Verizon. Then, whenever she clicks the “Don’t send a report” response which is prompted by the message, the app suddenly reboots. She thinks that the problem is somewhat triggered by the message from the Galaxy S4.
Causes of the Outlook Error Message
Unfortunately, I haven’t encountered this case yet and further research did not yield any cases related to this so far. So, I can’t say for sure if the Galaxy S4 message is triggering the error. But personally, I think that the problem is in the Outlook app not on the Galaxy S4. The Outlook application must be corrupted or there must be some other application interfering with its function.
Solution to the Outlook Error Message
One way to solve the error is by updating the version of your Outlook application or by re-installing it. Then, if the problem persists, try booting your computer under Safe Mode. This will let you confirm whether there is another application causing the error.
Starting Microsoft Outlook in Safe Mode
You can also start Outlook in Safe Mode using the steps provided by the Microsoft forum below:
1. Hold the Windows key plus the R button.
2. Then type “Outlook /safe” (without the quotation marks) in the box. Take note that there is a space between the word Outlook and the slash symbol.
3. Hit the Enter key.
4. Try disabling the add-ins too because these might be causing the trouble.
Try to update your antivirus software and delete all the suspicious programs in your computer. These are possible sources of the problems too.
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