How To Fix Malfunctioning Apps On Samsung Galaxy S3

While the Samsung Galaxy S3 is a powerful phone, there are times when applications malfunction and cause a problem or two to the device’s normal operations. It could be because either the phone’s firmware needs updating or a new update is available for the app.

Fortunately, problems like this can be fixed even by non-savvy owners because the main concern is the software. There are four ways you can tell if an application is not functioning as expected.

An app on your Galaxy S3 has a problem if:

  1. It doesn’t open.
  2. Crashes almost immediately after launching and frequently.
  3. Becomes unresponsive and freezes without apparent reason.
  4. Displays error messages.

Your approach when troubleshooting this kind of problem is to start safe and easy.

Soft Reset Your Phone. It is more than just a reboot because you have to leave the device without power for a period of time to allow it to discharge all static electricity stored in its components so as to clear volatile data.

  1. Turn Galaxy S3 off.
  2. Pop the back panel and remove the battery.
  3. Leave the phone without power and battery for a minute.
  4. Reinsert the battery.
  5. Turn the phone on.
  6. Check to see if the application having some problems is now working properly.

A reboot can refresh the phone’s memory and load default services during boot up. More likely, this procedure can fix mild app problems. Otherwise, continue with the following procedures.

Clear App’s Cache. Each application would have to store their respective caches so that it would take lesser time to load next time the user launches them. However, these stored data get corrupted over time and that may cause some problems. Clearing an app’s cache will delete these kinds of data but by the time the owner use the app again, new data will be cached again. Here’s how to clear them:

  1. From the Home screen, tap the Menu key.
  2. Choose Settings.
  3. Scroll to and tap Applications Manager.
  4. Choose and tap the app that’s having problems.
  5. Tap Clear Cache button.

Cache has now been cleared. Check to see if the app is now functioning properly. If the problem still persists, clearing cache may not be enough; you may also clear data.

Clear App’s Data. Just in case the problem wouldn’t be solved by clearing cache, clearing data may do the trick. However, you will surely lose your personal settings, saved passwords and games, etc.

  1. From the Home screen, tap the Menu key.
  2. Choose Settings.
  3. Scroll to and tap Applications Manager.
  4. Choose and tap the app that’s having problems.
  5. Tap Clear Data button.

This may solve the problem, otherwise, continue with the procedures below.

Uninstall App’s Updates. If you’ve recently installed new updates for the app, it could be that they are the cause of the problem. Logically, you need to uninstall those to be able to tell where the problem originated.

  1. From the Home screen, tap the Menu key.
  2. Choose Settings.
  3. Scroll to and tap Applications Manager.
  4. Choose and tap the app that’s having problems.
  5. Tap Uninstall Updates button.

Doing this will bring the app back to the version that was properly working.

Reinstall Problematic Apps. There are times when things are messed up on your phone and you just don’t know how fix it. Perhaps, the last thing you could do to try to solve the problem is to uninstall and reinstall it. Here’s how:


  1. From the Home screen, tap Play Store.
  2. Tap the Menu key.
  3. Tap My Apps.
  4. Scroll to and tap problematic apps.
  5. Tap Uninstall.
  6. Tap OK.
  7. Now reboot your phone.


  1. Launch the Play Store.
  2. Search for the name of the app you want to reinstall.
  3. Download and Install the app.

Now, check to see if the app is now properly working.

Tell us your problems

You may have other problems with your phone. Tell us about them by emailing us at [email protected]. Be detailed as much as possible so we will know where to start and can help you better. Rest assured that we will read all emails we receive from our readers, though we cannot guarantee we can respond to each one of them.


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  1. I love my Galaxy SIII and have no need or desire to get a newer phone. However, in the last few months I find that when ever I leave my home region, the phone fails to remain connected. Once home again, I get 4G and a few bars. But pretty much everywhere else I go I lose the 4G down to no G, and while I still see some bars I cannot make calls, search the web or even text. Once home, the phone eventually, although not always immediately recovers and I am back to 4G and some bars. When camping last weekend, 15 people, including my wife, all had connectivity. I had no service whatsoever. Otherwise, the phone works perfectly, runs what apps I need, and has given years of positive function. But any time I travel its a major issue. It will not even roam. Any ideas?

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