Cisco to acquire SolveDirect

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Cisco has recent made an announcement in which it speaks about its plans to acquire Solve Direct in a move to add more business management tools to make it easier for IT giants to manage multiple IT systems. The announcement about the acquisition was made by Cisco on Monday, which also said that the executive team from Solve Direct will join the networking company’s services’ team. Solve Direct makes a software tool for IT companies to chain the IT systems across multiple partners.

The relationship between Solve Direct and Cisco dates back to 2009, when Cisco invested an undisclosed amount of money in the Vienna based company Solve Direct through the 3TS Cisco Growth Fund, which is a fund that 3TS Capital Partners manages and which is backed by Cisco’s cash in part. The Register UK writes:

SolveDirect’s main product is a technology named ServiceGrid that provides a central platform from which to monitor service-level agreements (SLAs), browse service case management, and choose from a library of preconfigured information technology infrastructure library–compliant (ITIL) workflows for setting up incident reporting, service requests, problem listing, and change management.

“SolveDirect’s capabilities will enable Cisco to extend our portfolio of smart and connected IT services to our global ecosystem of customers, partners and resellers,” Cisco’s head of corporate business development Hilton Romanski wrote in a blog post announcing the acquisition.

“SolveDirect’s cloud-based solutions offer enterprises and service providers a flexible way to integrate with service partners, and automate sharing of processes, data, and workflows in real-time by eliminating manual practices and bottlenecks, driving significant operational efficiencies,” he wrote.

Managing and interfacing different services is a very much needed art at Cisco, because the company is no start up, it has many clients and networks across the globe and it has to manage the services it offers. This acquisition, once it is completed by the fourth fiscal quarter of 2013 at Cisco, is expected to bring some new structure to the company.

Source: The Register UK