Galaxy Victory 4G LTE Data Connectivity Problems
This section will cover problems related to data connectivity of the device including not being able to connect to the internet, browse websites and send/receive multimedia messages. The issue about apps not being able to load internet contents can also be covered by troubleshooting procedures presented here.
All steps presented here are based on logic and common sense. So, we urge owners to become familiar with their phone so it is easier to navigate through it and turn on or off some settings. Now here are things that needed to be done every time data connectivity problems happen.
Since the Galaxy Victory 4G LTE is offered by Sprint in the U.S., there are some Sprint-specific troubleshooting steps that will be included in this troubleshooting guide like how to access Sprint Zone, which is the carrier’s way to keep its subscribers’ connected to its network.
First Step: Make sure your Samsung Galaxy Victory 4G LTE is connected with Sprint network via the Sprint Zone. Since you want to connect to its network, you will need to update your profile, which is tied to your Sprint account. Here’s how:
- Launch Sprint Zone from the Home screen.
- Scroll down a bit to find Help; tap on it to open. Sprint Zone will automatically check both voice and data connections and if there are some slight problems with them, they would be fixed. However, if you can’t connect after this, proceed with the next step.
- Scroll down to and tap Update Profile.
- Tap OK to continue.
- Now try to check if your device now has a data connection.
Sprint offers a lot of goodies and pack them into its devices. If your data connection hasn’t been restored after doing the above steps, then try to turn on (or verify if its turned on) the Sprint Automatic Connections.
- From the Home screen, tap on the Menu button located just left of the Home button.
- Choose Settings from the options.
- Tap on More Settings.
- Continue to Mobile Networks.
- Then, tap on Sprint Connections Optimizer.
- There is a checkbox on the upper right corner of your screen, tap on it to check or make sure it is checked.
- Try to reconnect and see if everything works fine now.
Doing these two Sprint-specific troubleshooting steps can resolve data connection problems. However, if you still cannot connect to a mobile data network, there could be some services not operating well inside your device. Now, try to Soft Reset your phone:
- Press and hold the Power button.
- Tap on Power off on the screen, then tap OK.
- Open the back side of your phone and remove your battery. Let it sit for 30 seconds or a minute unused.
- Re-insert battery and Power on your device.
- Try to see if the problem is resolved.
The three troubleshooting steps mentioned above are the most effective ways to fix mobile data network connectivity problem. If it persists, there could be some problems with the network itself. So, you better call Sprint’s hotline and ask for help or check whether there’s a problem in your area.
As for a temporary workaround, try to connect via a Wi-Fi connection.