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Samsung Galaxy S3 problems, solutions and workarounds – Part 2

Yesterday we published an article citing possible Samsung Galaxy S3 errors owners may encounter. We thought the article would help owners find solutions for errors they get from their device. Instead, it attracted more questions than we expected. So, to address questions posted by our readers about problems they have encountered while using Galaxy S3, we publish this article that deals with user-reported issues.

Galaxy S3 Headphones Issue

Problem: Every time I lock my S3, the music comes out of the speaker and not through headphones. It seems fine when I unlock the phone, though.

Description: This is an isolated case for Samsung Galaxy S3 but it was a known issue with Android since 2011. It was reportedly fixed after so many updates but still there are some Android users who are experiencing this problem right now. Other users reported both the speaker and headphones work together, others say only the speaker does. Our reader’s problem, however, only occurs every time he locks his S3. Seemingly, when he locks his device it ceases to detect headphones, thus, playing audio through the speaker.

Workaround: As I said, this is an isolated case for the Galaxy S3 so I can’t provide an ultimate solution to this. There is, however, a workaround to this. Try installing an app called SoundAbout. It detects every headphones/headset attached to the device and helps bridge the connection, theoretically. If this works for you, do let us know by leaving a comment below so we can rate the app according to the resolution it has provided based on the problem specified in this post.

Galaxy S3 TouchWiz Freezes

Problem: The only real problem I know I have is the Touchwiz stops working. I have not found a pattern, precipitator, or anything that triggers it. When it happens, a little box pops up and says touchwiz has unexpectedly stopped. No one to send a report to or any clue about how to fix it. I just have to restart the phone.

Description: TouchWiz is Samsung’s custom user interface. While it comes packed with better design and functionality, it is not free of flaws and problems. The fact is, more and more Note and S3 users are reporting to feel some kind of a lag when using the UI, others say it freezes from time to time. The worst thing is that sometimes the phone also freezes with it and there’s no other option than to hard reset the device.

Workaround: Unless Samsung releases an update that fixes Touchwiz lag and freeze issues, I’m afraid all we can do is provide workarounds to minimize lagging and freezing. The workaround for this problem is to clear TouchWiz data and wipe cache partition. The worst case scenario would be to reset the phone to factory settings.

1st Workaround: Menu => System Settings => Application Manager => TW => Clear Data

2nd Workaround: Turn off device => Press and hold VOLUME UP + HOME + POWER buttons => Wipe Cache Partition => Reboot system.

3rd Workaround: (BACKUP YOUR DATA BEFORE DOING THIS) Menu => Settings => Backup and Reset => Factory Data Reset => Reset Device => Delete All => Reboot

You can contact your provider and tell your problem but the best thing the company will do is swap your phone with a new one.

Galaxy S3 Internet Connection Problem

Problem: From time to time my internet connection drops while using Galaxy S3. What could have caused this problem?

Description: There are several factors affecting the stability and availability of your internet connection and there is no easy way to determine which is culprit.

Recommendation: If you are using Wi-Fi, make sure your router is in good condition and every time you lose your connection, check with other devices if they, too, cannot connect to the Internet. For 3G/4G users, check with your provider first; the culprit could be lose of signal or defective SIM.

Galaxy S3 Mic Volume Issue

Problem: When someone calls me, I can hear them from the other end but they can’t hear me.

Description: This problem may be a simple one as it could be fixed by a software update. But in some instances that the issue couldn’t be resolved, providers would swap the defective phone with a new unit because microphone malfunction is rampant to Galaxy S3 users.

Solution: Try to check if there is a software update available for your device. If there’s none, try to reset it back to factory settings.

1st Solution: Reboot Galaxy S3 => Connect to a Wi-Fi => Settings => About Device => Software Update.

2nd Solution: (BACKUP YOUR DATA BEFORE DOING THIS) Menu => Settings => Backup and Reset => Factory Data Reset => Reset Device => Delete All => Reboot.

Galaxy S3 Music Problem

Problem: From time to time, my Galaxy S3 pauses the music I’m listening to. Sometimes the pause lasts about 5 seconds, sometimes it reaches 30 seconds.

Description: This is a common issue among Galaxy S3 owners. Since many have experienced this issue, there is a lot of workarounds available. However, there are two workarounds that were proven effective and often used. The first one is to turn the Voice command for music. The other one is to do a factory reset, which is a bit of hassle especially for users who have lots and lots of files in their phone.

Solution: Let’s try to focus on the first workaround: disabling voice command for music.

1st Solution: Menu button => Settings => Language and Input => Voice cmd for apps => uncheck Music option.

2nd Solution: (BACKUP YOUR DATA BEFORE DOING THIS) Menu => Settings => Backup and Reset => Factory Data Reset => Reset Device => Delete All => Reboot

In-track pauses are not really a big problem but they are often annoying. Majority of users said pauses happen when they use the stock music app in Galaxy S3. The annoyance might go away if you use third-party music apps.

Do you have questions in mind?

We will try our best to answer every technical question we receive. So, if you have things you want cleared in your mind, send us an email at


Have other Issues with your Samsung Galaxy S3? please share with us either via email at, or simply leave a comment below.

But the best way to reach us would be to post your questions or comments on our forum at  Simply register for an account and post your issues or questions, we will try our best to answer as much as we possibly can.

We have also answered a few user questions in subsequent posts:

Samsung Galaxy S3 Errors & Solutions Part I

Issues addressed in this article:

  • “No SIM” error
  • “Insufficient Internal Memory” error
  • S3 message app error
  • Sprint Galaxy S3 Error Code 97
  • WiFi authentication error
  • play store error
  • OTA update error
  • USB hardware ID error

Samsung Galaxy S3 Errors & Solutions Part II

Issues addressed in this article:

  • headphone issues
  • TouchWiz freezes
  • internet connection
  • mic volume issue
  • music problem

Samsung Galaxy S3 Errors & Solutions Part III

Issues addressed in this article:

  • sensor error
  • music folder
  • install adobe flash
  • unbrick phone
  • phone shuts off occasionally

Samsung Galaxy S3 Errors & Solutions Part IV

Issues addressed in this article:

  • Homescreen freezes
  • Message app crashes
  • Sound notifications management
  • Battery/charger issues
  • Incomplete OTA update
  • Battery drains faster

Samsung Galaxy S3 Errors & Solutions Part V

Issues addressed in this article:memory card issue

  • memory card issue
  • LED notification problem
  • slow battery charging
  • GPS often disconnects
  • media volume problem
  • Android service stopped
  • gallery app freezes

Samsung Galaxy S3 Errors & Solutions Part VI

  • WiFi turning off
  • SD card mount/unmount issue
  • volume control locked
  • camera freezes, reboots phones
  • streaming media to Bluetooth
  • camera brightness control
  • disable camera shutter
  • WiFi turns on automatically
  • initiating update
  • Play Store crashed

Samsung Galaxy S3 Errors & Solutions Part VII

  • auto login
  • wakeup lag
  • in-call issues
  • flashing red border
  • cannot move apps to SD card
  • S Suggest not available
  • signal problem
  • volume muted by default
  • earphone icon not showing
  • email background settings
  • Facebook app problem

Have Other Questions?  Answers may be in our How To section.

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