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Samsung Galaxy S3 problems, questions and solutions – Part 3

We never thought that our articles about Samsung Galaxy S3 errors and solutions published a couple of days ago will keep us busy answering some of our readers’ questions. This is the third article dealing with most common problems Galaxy S3 owners have encountered. Follow links below for the first two parts:

  1. Samsung Galaxy S3 Errors you may encounter; solutions and workarounds provided – Part 1
  2. Samsung Galaxy S3 problems, solutions and workarounds – Part 2

Galaxy S3 Proximity Sensor Error/Glitch

Reader’s Problem: Hello I’m having a problem with my Samsung Galaxy s3 with phone calls, it’s when some one rings me or sometimes happens when I call them that I can’t hang up calls when I’m finished my call, screen just goes back, can’t touch to relight up screen and no buttons will work anywhere on phone. When other end is hung up around 5 seconds delay, then phone lights back up and is normal again. Probably sounds silly but hope you can help. Cheers, Ben.

Explanation: Proximity sensors were added to smartphones to make them even smarter. In Samsung Galaxy S3’s case, this sensor comes into play during calls. If the device detects it is near the owner’s face, the display automatically shuts off while keeping the call active. There were a few reported cases of proximity sensor glitches in S3 and they happened during Ice Cream Sandwich days. While it is a simple glitch, it is annoying because owners would have to wait a few seconds before the phone becomes active again.

Solution:  Since it is a software-related problem, an update would fix this issue. Owners are advised to go to Settings => About phone => Software updates. The phone will then scan for updates and if there is one, owners can initiate without having much of a problem.

Workaround: Just in case an update is not available and owners cannot stand experiencing this glitch, they are advised to turn the proximity sensor off.

How to disable Proximity Sensor in Galaxy S3

Step 1: Tap on Phone icon to launch the Phone app.

Step 2: Tap on Menu key, left of the Home button.

Step 3: Choose Call settings option.

Step 4: Uncheck Auto screen off during calls option.

This is the most common workaround to keep the phone’s screen active during calls.

Set Specific Music Folder in Galaxy S3

Reader’s Problem: I read your help on problems with Galaxy S3 music player but I have another problem. When I play my music on shuffle the phone includes all sound recordings, not just the ones in music player. As I have a Birds of Britain app on my phone with 286 bird song recordings on it listening to music is hilariously interspersed with quacks,  tweets, whistles and warbles. Any thoughts? Thanks, Anna.

Explanation: Android’s stock music player detects all audio formats and adds them to the playlist. While applications’ data are saved in a specific directory unreachable by the music app, problems like this happen when owners make a backup or their apps. All data will be archived in the SD card without being compressed. Thus, the music app can now detect the audio files of the apps and add them automatically to the playlist.

Workaround: I, too, am waiting for the day that the Android stock music app can choose a specific music folder and not scan the device’s entire internal memory or SD card to find audio files. The most common workaround is to delete unwanted audio files from the playlist. But my advice is to use a third-party music app. For this problem, I highly recommend Mixzing application. It is a free app from the Play Store and users can specify which folder the app needs to scan for audio files.

Install Adobe Flash Player in Galaxy S3

Reader’s Problem: I have tried everything that I’ve been advised and nothing works. I had flash before, my husband also has it on his S3, but after Verizon did a hard reset, I lost it. And now unable to find a good link to install it back onto my phone. Could you please help? 

Explanation: It was in August last year that Adobe announced it would stop support for its Flash Player on Android. Consequently, manufacturers and carriers released updates that took away the support for the flash player. So, basically, this is a global problem. Good thing we the XDA Developers who always have solutions for problems like this.

Solution: You can either install apps from the Play Store that claim to support flash or you can follow the guide our friends at XDA Dev forums offer.

Unbrick Samsung Galaxy S3

Reader’s Problem: One of our readers said the electricity was cut off (consequently his internet was cut off, too) while he was updating his device. So, his phone was bricked. 

Explanation: It is not a rare case. In fact, many people have experienced this problem. The thing is, when the update process is interrupted and was completed, some system files are missing in the phone so the operating system couldn’t load completely. Fortunately, it is easy to unbrick Galaxy S3.

Solution: Owners need to flash the official firmware using the Odin tool. Just follow the steps below.

Step 1: Download Odin and launch it as Administrator.

Step 2: Download official Galaxy S3 firmware. If you’re in the U.S. and is under a network, choose one from these firmware packages: T-Mobile | AT&T | Sprint. You need to extract contents of these packages.

Step 3: Turn your Galaxy S3 off and boot it into the Download Mode: press and hold HOME and VOLUME DOWN buttons while tapping the POWER button.

Step 4: Connect your device to your computer. If the connection is good, one of the ID:COM boxes turns yellow. Otherwise, make sure all drivers are installed and repeat this step.

Step 5: Under the Option section in Odin UI, check Auto Reboot and F. Reset Time.

Step 6: Click on PDA button and browse through the directory you extracted contents of the official firmware and look for “.tar” file.

Step 7: Click on START button to begin flashing of the official firmware.

Step 9: Wait until your phone is automatically rebooted before you use it.

Galaxy S3 Shuts Off Occasionally

Reader’s Problem: Wife and I both have the galaxy s3 running verison 4.1.1, from time to time it will just shut down and kick off have to take the battery out to reboot.

Explanation: There could be plenty of reasons why Galaxy S3 behaves this way. Others complain their phone reboots by itself from time to time.

Solution: The first solution we can recommend on this problem is try to reset the device into factory settings. It may be a hassle to back up all your data but it’s worth a try. If it doesn’t work, try to check if there is an available software update. More often, updates bring a lot of bug fixes. Lastly, contact your provider and have your unit be replaced with a new one.


Have other Issues with your Samsung Galaxy S3? please share with us either via email at, or simply leave a comment below.

But the best way to reach us would be to post your questions or comments on our forum at  Simply register for an account and post your issues or questions, we will try our best to answer as much as we possibly can.

We have also answered a few user questions in subsequent posts:

Samsung Galaxy S3 Errors & Solutions Part I

Issues addressed in this article:

  • “No SIM” error
  • “Insufficient Internal Memory” error
  • S3 message app error
  • Sprint Galaxy S3 Error Code 97
  • WiFi authentication error
  • play store error
  • OTA update error
  • USB hardware ID error

Samsung Galaxy S3 Errors & Solutions Part II

Issues addressed in this article:

  • headphone issues
  • TouchWiz freezes
  • internet connection
  • mic volume issue
  • music problem

Samsung Galaxy S3 Errors & Solutions Part III

Issues addressed in this article:

  • sensor error
  • music folder
  • install adobe flash
  • unbrick phone
  • phone shuts off occasionally

Samsung Galaxy S3 Errors & Solutions Part IV

Issues addressed in this article:

  • Homescreen freezes
  • Message app crashes
  • Sound notifications management
  • Battery/charger issues
  • Incomplete OTA update
  • Battery drains faster

Samsung Galaxy S3 Errors & Solutions Part V

Issues addressed in this article:memory card issue

  • memory card issue
  • LED notification problem
  • slow battery charging
  • GPS often disconnects
  • media volume problem
  • Android service stopped
  • gallery app freezes

Samsung Galaxy S3 Errors & Solutions Part VI

  • WiFi turning off
  • SD card mount/unmount issue
  • volume control locked
  • camera freezes, reboots phones
  • streaming media to Bluetooth
  • camera brightness control
  • disable camera shutter
  • WiFi turns on automatically
  • initiating update
  • Play Store crashed

Samsung Galaxy S3 Errors & Solutions Part VII

  • auto login
  • wakeup lag
  • in-call issues
  • flashing red border
  • cannot move apps to SD card
  • S Suggest not available
  • signal problem
  • volume muted by default
  • earphone icon not showing
  • email background settings
  • Facebook app problem

Have Other Questions?  Answers may be in our How To section.

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