Has Motorola Lost The Trust Of Its Users?

Users of the Motorola Atrix 4G were promised to get the update to Ice Cream Sandwich in Q3 of 2012 along with the Atrix 2. For some reason, Motorola dumped that promise, threw out the window and then proceeded to stomp on it. Customers are pretty angry, and frankly, Motorola may have lost the trust of users of the Atrix 4G. While there is only a small portion of their loyal fans using the Atrix 4G this could potentially burn Motorola soon. On the other hand, we had a feeling that the Atrix 4G would not be getting the Ice Cream Sandwich update, as Google announced plans to give those who did not get an upgrade to Jelly Bean a $100 rebate for another Motorola handset. Of course, after this, many may not want another Motorola handset.

So, what exactly is the problem here? Motorola promised Atrix 4G users that they would be getting the Android 4.0 Ice Cream Sandwich update in Q3 of 2012, later on they changed that, and then later said that the Atrix 4G would not be getting the Ice Cream Sandwich update at all. Although it was probably a mistake on their part, as they probably thought Android 4.0 would work fine on the Atrix 4G, they have still essentially lied to their customers, as they did not even provide a coherent reason as to why the Atrix 4G would not be getting the Ice Cream Sandwich update. It’s ridiculous, Motorola did not release a diplomatic statement, and instead crushed all hopes Atrix 4G users had.

Since the Atrix 4G and Atrix 2 have very similar specifications, I think they simply want their customers to purchase a new Motorola phone. The Atrix 4G is perfectly capable of getting the ICS update without any issues. I think the problem here is that the “new” Motorola is trying to get rid of some of their older devices and focus on their newer ones with more popularity. Whatever the case is, dropping the Atrix 4G like a hot potato was not a good idea on their part. To be honest, they’ve probably lost more customers than gaining them. Also, Motorola has been cutting staff too, so this may also factor into the reason why it will not be getting the update to Ice Cream Sandwich. I still find it to be a lack of integrity on their part though. They should have at least gone ahead with the devices that they promised to update, dropping it like a hot potato, was again, not a good business decision on their part.

This is definitely not a good start for the “new” Motorola, but hopefully moving forward things will be getting better. In the mean time, trying to get Cyanogen Mod on the Atrix 4G might be a good idea right about now.

What do you think? Do you think that they were right in the idea of dropping the Atrix 4G? Do you own an Atrix 4G, and if you do, will you be getting a new Motorola phone or heading off to a new company? Let us know in the comments below!

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