HTC explain why Desire HD won’t be seeing ICS

HTC Desire HD is a good phone. Launched back in 2010, it was sold in good numbers. The smartphone has an aluminum unibody design. It comes loaded with a big 4.3-inch gorilla glass WVGA TFT LCD capacitive touchscreen, 8 megapixel camera (can record 720p video) and support for HSPA/W-CDMA and quad-band GSM/GPRS/EDGE. A 1 GHz Qualcomm 8255Snapdragon processor runs the show. The only downside is that the device is still running Android 2.3.5 (ginger bread) with HTC Sense. With that kind of hardware, it should be capable of running ICS, but it seems like end of the road for this device.

Previously, the update for HTC Desire HD was a major cause for confusion between a Canadian carrier, Telus, and its customers. Telus had told its customers that HTC Desire HD on its network won’t be seeing Ice Cream Sandwich, however, when HTC was approached for the same, they responded saying the decision was still on table as below.

“HTC is committed to providing the best customer experience on our devices and are currently determining the ability to support Ice Cream Sandwich on the HTC Desire HD. We’ll provide more information when we’ve completed our analysis.”

Telus still maintained its word saying HTC had indeed informed them that the device won’t be seeing day of light in regards of ICS. HTC later came forward with the statement below:

“After extensive testing, HTC has determined that the current version of HTC Sense with Android provides customers with the best experience on the HTC Desire HD. When we consider new versions of software, we weigh a number of factors, but ultimately the customer experience on the product is the deciding factor. We apologize for any confusion this change may have caused our customers.”

According to the statement, Telus was right and HTC has no plans on bringing ICS to HTC Desire HD. This news was considered to be a bad news for owners of the Desire S and Thunderbolt as well because they carry the same internals. HTC had not provided the reason as to why this update wasn’t possible, nevertheless, HTC has come forward pretty late and here’s what they had to say in this connection:

“For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.”

It is indeed a fair explanation as everyday average users wouldn’t like to mess with backing up their device and perform a full wipe on their device. It looks easy to a technically advanced user, however, there are few customers who use this device for its basic functionalities such as listening music, texting, playing games, apart from calling of course.

Nevertheless, for “advanced users”, the fate is still not sealed. You have a lot of unofficial ICS ROM option tailored for the device, in fact there are few Jelly Bean ROMs as well. Those who would prefer to get their hands dirty with flashing will not have problems keeping the device updated. For others, be happy with Android 2.3 along with Sense 3 overlay as according to HTC, that software combination gives the best possible experience for the given hardware configuration.

Below is a list of all the HTC devices that are confirmed to get an ICS upgrade in near future:

  • DROID Incredible 2 by HTC
  • HTC Amaze 4G
  • HTC Desire S
  • HTC Desire HD*
  • HTC EVO 3D
  • HTC EVO Design 4G
  • HTC Incredible S
  • HTC Sensation
  • HTC Sensation XL
  • HTC Sensation 4G
  • HTC Sensation XE
  • HTC Raider
  • HTC Rezound
  • HTC Rhyme
  • HTC Thunderbolt
  • HTC Vivid

What are you thoughts on HTC’s decision for Desire HD? Let us know using the comment form below.

Source: HTC

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