26,000 wireless subscribers were surveyed between July and December 2010. The survey covered 7 key areas;
Failed call connection on the first try
No immediate voicemail notification
No immediate text message notification
More after the break
Verizon Wireless also ranked number 1 for the 13th consecutive time in a row in the Northeast. Verizon Wireless also ranked number one in the Southeast, Southwest and West regions. Regional carrier US Cellular ranked number one for the 11th consecutive time in the North Central region of the country. Both Verizon Wireless and US Cellular consistently rank high in customer satisfaction as well.
“When we say we offer Verizon Wireless customers the nation’s most reliable wireless network, we mean it,” David Small, vice president and chief technical officer of Verizon Wireless, said in a statement. “These awards are a demonstration of our company’s commitment to invest in our network: more than $6 billion annually; as well as the dedication of Verizon Wireless employees who plan, engineer, build and maintain our nationwide network. We remain committed to continuing our investment for our customers, both in our 3G network and in our 4G LTE network that we are rolling out across the country.”
We won’t see any kind of survey results for 4G calling in the immediate future as Verizon Wireless has yet to release the HTC Thunderbolt their first 4G/LTE phone. In the coming years 4G in all it’s variations will play a pretty big part in this particular JD Power & Associates survey.