At an event this evening in Barcelona we received a tip from an anonymous source with Verizon that confirmed something we heard earlier in the day on the show floor. Adding to the mysterious price rumors for the highly anticipated Motorla Xoom, we’ve found out something that may be disturbing to true business professionals that are planning on purchasing the Motorola Xoom.
When the Xoom was announced at the Motorola press conference at CES we were told that it was upgradeable to Verizon’s 4G LTE network but would roll out on 3G. Which still stands. At that time no one was really sure how this upgrade would take place. We thought with one of the little compartments on the side of the XOOM it would simply be a matter of walking into your local Verizon corporate store and switching out a chip.
That’s not the case. When we were playing with the Xoom today we asked about upgrading to 4G LTE on Verizon and we were told you would have to “Send it in” and have the upgrade. We wanted confirmation from Verizon and got that this evening from a reliable source that yes you will have to send your Xoom in for the upgrade. It’s not a swap out or anything like that but you will have to send it in for service to get the upgrade to 4G/LTE.
Why is this such a big deal? Because Motorola and Verizon are planning on selling lots of Xoom tablets to business professionals and this creates a couple of problems.
First, data security, I’m sure you could erase all your data and factory reset your Xoom before you send it in but who wants to be bothered by the inconvenience of that. Also if you don’t factory reset your device or back it up then your latest plans, passwords, emails etc can go back to the hands of the Verizon Wireless service centers. Although they have great trained employees do high level executives want that risk?
Second is downtime, even if you overnight the Xoom at Verizon’s expense and they overnight it back that’s 3 days no matter how you slice it that you will be without your Xoom.
Tablets have become a lifeline for some even more important than smartphones. Does this change your mind at all or are you ok with sending it in?
UPDATE: Somehow we missed it when Droidlife reported it at CES. But as more worldwide carriers have been announced we hope that something changes in this procedure.q