Samsung Galaxy S5 Calling and Receiving Issues

Samsung Galaxy S5

#Samsung Galaxy #S5 is a powerful mobile device that lets you do a lot of things especially with its call and forwarding feature. The call functionality is the most common and widely used service day in and day out. We cannot let a day go by without connecting to our friends and loved ones. Thus, it is important that this feature works all the time. What if something goes wrong with it? What will you do? Whom do you turn to? Fret no more! In this article, I have compiled some of the most common issues that a Samsung Galaxy S5 user may encounter when making or receiving calls. Read on and see if the solution works for you too.

If you happen to own a Samsung Galaxy S5 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Unable to hear the caller on Samsung Galaxy S5

 Hi. My name is Amanda and I’ve been having the following problem with my S5. About 3 weeks ago, I noticed when I answered a call, I couldn’t hear the caller but they could hear me. If I turned the speaker on I could hear them. If I switch back to ear speaker, I could hear them as well. This wasn’t occurring with every call at first but then the problem kept getting worse until I can’t hear any caller anymore. No matter how many times I turn the speaker on and off, I still cannot hear the caller (they can always hear me). The volume is all the way up. I can only have a phone call with the speaker on! I have turned the phone off multiple times, taken out the battery and SIM card, installed and uninstalled a different phone app, forced stop and cleared the cache of regular phone apps. Nothing has helped. Do you have any other suggestions? The phone is new and updated (bought it Nov 2015). There is no water damage as well (square under battery is still white). Help please! Thanks.Amanda

Solution: Hi Amanda. It seems that you have tried a multitude of solutions and nothing has worked. I have a few more pricks and tricks for you. Try these out and see if it would help resolve the issue.

  1. Check the phone’s microphone. This is a pinhole at the bottom of the device. Blow on it and make sure that nothing is caught up inside.
  2. This can also be related to your Bluetooth settings especially if you have a Bluetooth accessory that is trying to connect to your device. This can disrupt the network and would cause unclear lines when talking to someone. Make sure that this feature is turned off.
  3. Though clearing the app’s cache may help resolve the issue in certain situations, wiping the cache partition may be more effective at this point. To wipe the cache partition, turn off your S5. Once it’s completely off, press and hold the Volume Up, Home and the Power key at the same time. Once you feel the S5 vibrates, release the Power Release the other two keys once you see the recovery screen. Look for the wipe cache partition option on the menu and highlight it using the Volume Down key. Use the Power key to select it. Boot the system back to normal mode once it’s done.

If the issue still persists after trying these troubleshooting steps, contact the manufacturer as it may already have something to do with the hardware components of your phone. You can make use of the warranty for a free service or replacement. Hope this helps.

Problem # 2: Unable to drop the third party on a conference call

I have an issue with a feature that will let you add a third party to your call but then will not allow you to drop the third party to continue with the original caller.
According to Verizon and Samsung, it cannot be done.  Do you recommend an app with this feature? Help please.

Solution: Hi Alicia. I don’t know why they told you otherwise but it is possible to end your call with the third person and go back to your original caller while on a conference call. Here’s what you can do.

  1. Tap the Phone icon from the home screen to start a call.
  2. Enter the number that you want to connect to and tap the Call
  3. Once you are connected to that contact, tap the Add Call option at the bottom part of the screen.
  4. Enter the number that you wish to add to the call and then tap the Call icon again.
  5. Tap Merge on the screen. You are now on a conference call.
  6. If you wish to end one of the calls, tap the Manage icon on the screen.
  7. Tap the End Call icon beside the call you want to end.
  8. Tap End Call at the bottom of the screen to finish the conference call.

If you are in a Verizon 4G LTE coverage area, you can initiate a conference call to up to six people. Hope I got this clarified for you.

Problem # 3: Missed call even if the receiver is on the phone

To Whom It May Concern. I have had my Samsung Galaxy S5 for about two and a half months now and almost since the beginning, I’ve had this problem. Whenever someone calls me (specifically my parents) even if I am on the phone at the time, the call would not go through. I’d get a text notification saying that I missed a call from such and such a number. I have looked the problem up online but it doesn’t seem to be a common issue with this phone. I have checked the blocked numbers list and there are no numbers there. I have also checked my networks website to see if it’s a common problem but the only one that could apply would be bars being too low. I can call others with bars being fairly low. Three Ireland is my network if that helps any. Thank you for your time and feel free to contact me if you need more information.Caoimhe Murray

Solution: Hello Caoimhe. We have a few possible reasons why this is happening.

  1. Did you ask the caller if the call would go straight to your voicemail or drop right away? If it goes directly to voicemail, then Automatic Voicemail Pickup or Unconditional Call Forwarding may have been enabled. Check if this is true by going to Settings> Call Settings and scan through the menu.
  2. Are you using a SIM card to make and receive calls? If yes, make sure that the SIM card is properly attached to your S5. You may want to remove and reinsert it to make sure. Turn the S5 off prior to doing it.
  3. One other possible reason why you cannot receive calls is that the phone is roaming away from the home network while the call is attempted. The S5 may not be able to re-register successfully to your home network after deviating from an area with good signal and returning to it. You will need to restart your phone to get this fixed.
  4. If none of the above mentioned items work, the best thing to do is to contact Three Ireland customer support for assistance. This may have something to do with your network profile or plan.

Please do contact us again if you need assistance with other concerns.



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One Reply to “Samsung Galaxy S5 Calling and Receiving Issues”

  1. i have samsung s5, recently when someone calls , it drops automatically after few seconds even if i have not touch the phone yet. i checked on the settings nothing is related on that issue, please help me with this matter!

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