Samsung Galaxy S7 Troubleshooting

We understand you have a problem with your new Samsung Galaxy S7 (#Samsung #GalaxyS7 #S7) and we’re here to help. This is our troubleshooting page and it will contain information on how to do basic troubleshooting with your device as well as links to solutions we published on our site. Just head to the appropriate section to find what you’re looking for.

Samsung Galaxy S7 Parts & Functions

Aside from troubleshooting, we will also guide you on how to make the most of your new and expensive device. You can also find tutorials, tips and tricks to properly manage your phone.

Go through each section below for some useful information you can use to optimize the performance of your device. Click on the link below to jump to a specific section…

You may also contact us by completing our questionnaire but make sure you provide us with relevant information about the problem.


Basic Troubleshooting

Contained in this section are procedures that will guide you how to conduct the basic troubleshooting in your phone. We strongly suggest you follow them just before you proceed with more complicated and risky procedures or hassle yourself by going back to the store and wait for hours while technicians check your device.

Forced Reboot

If your Galaxy S7 is frozen or became unresponsive, you have no other option but to do this procedure. It will perform the simulated battery disconnect, which is equivalent to battery pull for devices with removable battery.

  1. Press and hold the Volume Down and Power keys together for 7 to 10 seconds.
  2. The device will then reboot.

Safe Mode

It is imperative you know this procedure as it is very important in troubleshooting third-party or downloaded apps. You can follow these steps if your phone frequently reboots and you can’t perform troubleshooting while in normal mode.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Delete System Cache

Minor firmware and hardware glitches can be fixed by deleting the system cache. In fact, we technicians always recommend doing it before performing any of the reset procedures:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Performing Resets

There are two ways you can reset your phone to bring it back to its default settings with the first being the Factory Reset via the Settings menu while the other is the master reset done through recovery mode:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Here’s how you do the master reset…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problems / Solutions

In this section, we will list down every problem we tackle each week including error messages, glitches, bugs and other firmware related issues.
Power

Operating System

Apps

Internet

Calls

Texting

Camera

Sound

Memory

Screen


Tutorials / How tos

These tutorials will walk you through on how to enable/disable features in your phone.
Power

Operating System

Apps

Internet

Calls

Texting

Camera

Sound

Memory

 

Screen


Tips / Tricks

The following are step-by-step guides to help you perform some cool tricks in your phone including rooting, installing custom ROMs, etc.


Security / Device Management

You may find some articles in this section that will help you make your device and the data in it more secured.


Firmware Updates

In this section, you will learn whether or not there are available updates for your phone. You may also find information about the changes new firmware brings.