Samsung Galaxy S6 Troubleshooting

Welcome to our Samsung Galaxy S6 Troubleshooting page, which will contain all links to posts we publish on our site about the company’s latest (2015) flagship smartphone. All problems, issues, questions, tutorials, FAQs, how tos and guides will be added in this page each week until such time we stop supporting the device.

We are always available for you in case you need help with your device. We setup a dedicated mailbox for our readers who need help. So, feel free to send us the specific issues you are experiencing at our Android Questionnaire form. We are very serious in helping our readers. We spend time researching about issues we haven’t encountered, draft troubleshooting procedures and write step-by-step solutions. In short, we do everything we can to provide free service. We urge you to do your part as well and provide us will all necessary details and information about your problems.

Samsung-Galaxy-S6-Layout

We always want to know more about your phone. So, always include in your email the brand and model (or just the alias) and the best example is “Samsung Galaxy S6” where Samsung is brand and Galaxy S6 is the model or alias. It won’t also hurt if you include the provider you’re getting service from (ex: AT&T, Verizon, Sprint, etc.) especially when you’re having issues connecting to the cellular or mobile data network.

Moreover, it would be very helpful if you told us the behavior of the phone before and after the problem and when it started. If you already did some troubleshooting procedures yourself, include them as well so we wouldn’t be suggesting things that didn’t work.

Click on any of the link to jump to a specific section:


 

Tutorials / How Tos

  Power

  Operating System

  Apps

  Internet

  Calls

  Texting

  Camera

  Sound

  Memory

  Screen

 


 

Troubleshooting

Power

Operating System

Apps

Internet

Calls

Texting

Camera

Sound

Memory

Screen


Problems / Solutions

Samsung-Galaxy-S6-TeardownIn this section, we will list down all problems we tackled. Most of these problems are sent by our readers via email. Of course, each problem will have its solution and/or troubleshooting guide. There will be hundreds of issues that we will tackle but they will be broken down into parts.

PART 1: Samsung Galaxy S6 Most Common Problems, Errors, Glitches & How To Fix Them

  1. Galaxy S6 Battery Drains Fast, Won’t Last Long
  2. Galaxy S6 Has Poor WiFi Connection
  3. Galaxy S6 Cannot Continue Booting Up
  4. Galaxy S6 Can’t Find Plantronics BackBeat 903+ Headset
  5. Question On Galaxy S6 Non-Removable Battery, Absence Of MicroSD Card Slot
  6. Galaxy S6 Won’t Turn On But Vibrates
  7. Galaxy S6 Using Too Much RAM With Few Apps Running
  8. Galaxy S6 Apps Disappear But Reappear After A Day
  9. Issue With Galaxy S6 Wireless Charging
  10. Galaxy S6 Screen Turns Off Immediately
  11. Galaxy S6 Talkback Issue

PART 2: Samsung Galaxy S6 Most Common Problems, Errors, Glitches & How To Fix Them

  1. Galaxy S6 Showing Camera Failed Error
  2. Can’t Send Picture Messages on Galaxy S6
  3. Galaxy S6 Became Sluggish After Installing A Bunch Of Apps
  4. Galaxy S6 Dropping Calls
  5. Samsung Account Sync Error On Galaxy S6
  6. Galaxy S6 (Vodafone) Can’t Get Network Coverage After Unlocking
  7. Galaxy S6 Has Poor Network Connection
  8. Galaxy S6 Can’t Maintain Good Connection With Car Bluetooth
  9. Stop Galaxy S6 From Deleting Emails From Server
  10. Galaxy S6 Issues With Fingerprint Scanner & Apps

PART 3: Samsung Galaxy S6 Most Common Problems, Errors, Glitches & How To Fix Them

  1. Galaxy S6 Battery Decreases While Charging
  2. Galaxy S6 Keeps Turning Off
  3. Galaxy S6 Speakerphone Always On, Car Mode
  4. Galaxy S6 Randomly Reboots
  5. Galaxy S6 Contact Issue
  6. Galaxy S6 Hangs Up While Dialing
  7. How To Forget WiFi Network on Galaxy S6
  8. Galaxy S6 Keeps Prompting To Update Apps
  9. Galaxy S6 LED Notifications Don’t Light Up
  10. Disabling Clash of Clans Notifications on Galaxy S6

PART 4: Samsung Galaxy S6 Most Common Problems, Errors, Glitches & How To Fix Them

  1. Samsung Galaxy S6 getting low signal when on Sprint Spark network
  2. Smart Manager missing from Sprint Samsung Galaxy S6/S6 Edge
  3. Samsung Galaxy S6 camera app constantly fails
  4. Sprint Samsung Galaxy S6 unable to connect to mobile data
  5. Samsung Galaxy S6 from Vodafone keeps on losing mobile data connectivity
  6. How to re-enter Wi-Fi password in Samsung Galaxy S6
  7. Light Flow – LED&Notifications app not fully compatible with Samsung Galaxy S6
  8. Samsung Galaxy S6 getting hot after wirelessly charging it
  9. Verizon Samsung Galaxy S6 cannot use mobile data during a call
  10. No setting to change lockscreen timeout on Samsung Galaxy S6
  11. Sync function on stock email app on Samsung Galaxy S6 not working
  12. Email app stops receiving emails after a few days in Samsung Galaxy S6

PART 5: Samsung Galaxy S6 Problems, Errors, Glitches, Solutions & Troubleshooting Guides

  1. Galaxy S6 Wi-Fi Doesn’t Override Mobile Data
  2. Double-click Home Button To Bypass Fingerprint
  3. Galaxy S6 Won’t Charge, Won’t Turn On
  4. Galaxy S6 Internet Connection Problem Over Wi-Fi
  5. User Can’t Find/Delete A Photo Saved on Galaxy S6
  6. Prevent Galaxy S6 From Sending Text Messages To Outlook
  7. Galaxy S6 Issues With Text Messages
  8. Galaxy S6 Camera Mode Download Icon Not Shown
  9. Galaxy S6 Takes So Long To Send MMS Messages
  10. Galaxy S6 Contacts App Freezing

Tutorials / How Tos


This section will include the basic procedures in operating the phone and things that are a bit complicated for average users. There are hundreds of things you can do with Galaxy S6 and we look forward to covering all of them.

PART 1: Samsung Galaxy S6 Basic Tutorials, How Tos and Tips

  1. How to Install the SIM card
  2. How to Remove the SIM card
  3. How to Reset the device
  4. How to use Fast Charging
  5. Battery removal (FAQ)
  6. SD card support (FAQ)
  7. Touch input not recognized (FAQ)
  8. Smart Manager app (FAQ)

PART 2: Samsung Galaxy S6 Tutorials, How Tos, Guides and Tips

  1. How to change the Galaxy S6/S6 Edge Home screen theme
  2. How to add widgets to the Galaxy S6/S6 Edge Home screen
  3. How to change Home screen grid size on Galaxy S6/S6 Edge
  4. How to add/create new folder on Galaxy S6/S6 Edge Home screen
  5. How to deactivate or turn off Briefing Feature on the Galaxy S6/S6 Edge Home screen
  6. How to Create new Folder on the Apps screen
  7. How to Add more Apps to a new Folder on the Apps screen
  8. How to Remove Folders on the Apps screen

PART 3: Samsung Galaxy S6 Tutorials, Guides, How Tos and Tips

  1. Galaxy S6 Camera Preview Screens and Option Settings FAQs – Answered
  2. Galaxy S6 Rear and Front Camera Option Settings
  3. How to Launch the Camera App quickly
  4. How to use Tracking AF option
  5. Different Camera Modes: Rear Camera and Front Camera Preloaded Modes
  6. How to take photos with Slow Motion Mode
  7. How to take photos with Virtual Shot Mode
  8. How to take photos with Fast Motion Mode
  9. How to take photos with Interval Shot mode
  10. How to use Selfie Mode/Wide Selfie Mode
  11. Taking selfies with Galaxy S6 Voice Control Feature

PART 4: Samsung Galaxy S6 Tutorials, Questions, Guides, How Tos, and Tips

  1. Samsung Galaxy S6 Wireless Charging Overview
  2. How does wireless charging work with the Galaxy S6?
  3. How to use the wireless charging pad with the Galaxy S6?
  4. How to check whether the device is charging normally while using the wireless charging pad?
  5. Is it okay to use an old wired charger with lower power like 5V/1A or 5V/0.7A to supply power to the wireless charging pad on my Samsung Galaxy S6?
  6. What to do when the phone is not charging properly using the wireless charging pad or charging yet slow?
  7. Can I use a third-party back cover during wireless charging?
  8. How long will it normally take to complete a full charge using the wireless charger?
  9. What is the right input and output voltage or current of the wireless charging pad?
  10. Is it possible to charge using a wired and wireless charger simultaneously?
  11. What to do when the wireless charging pad gets warmer while charging?
  12. Can I use the wireless charging pad for the Galaxy S6 with other devices?
  13. Wireless charger LED on my Galaxy S6 is blinking while charging. What does it mean?
  14. Is it true that magnetic cards can be damaged while charging wirelessly?
  15. Is it okay if I use the phone while charging wirelessly?
  16. Is the electromagnetic field generated while charging wirelessly harmful?

PART 5: Samsung Galaxy S6 Tutorials, Guides, FAQs, How Tos, and Tips

  1. Galaxy S6 Profile Sharing Function – How to enable/use
  2. What to do if you have skipped the Profile Sharing pop-up window?
  3. How to Share Profile with Others on the Galaxy S6
  4. What is Simple Sharing Feature on the Galaxy S6
  5. How to share files with Simple Sharing Feature as Sender
  6. How to share files with Simple Sharing Feature as Receiver
  7. How to check for any software update available on Samsung Galaxy S6
  8. How to use Safe Mode on Samsung Galaxy S6
  9. How to perform Factory Data Reset on Samsung Galaxy S6
  10. How to create Memory space on Samsung Galaxy S6

PART 6: Samsung Galaxy S6 Tutorials, Guides, FAQs, How Tos, and Tips

  1. Samsung Galaxy S6 Home screen and Applications List
  2. Samsung Galaxy S6 Settings Menu
  3. Samsung Galaxy S6 Screen Orientation
  4. How to capture Screenshots on the Galaxy S6
  5. How to launch Apps on the Galaxy S6
  6. How to display your Phone Number
  7. Samsung Galaxy S6 Airplane Mode Settings
  8. How to use the touchscreen Samsung Keyboard and Google Voice Typing
  9. How to create and sign in to your Google Account on the Galaxy S6
  10. How to access Google Play Store on the Galaxy S6

PART 7: Samsung Galaxy S6 Tutorials, Guides, FAQs, How Tos and Tips

  1. Managing Contacts in Samsung Galaxy S6
  2. How to Add a Contact
  3. How to Check/View Contact Details
  4. Understanding Contacts Screen Layout
  5. How to Edit a Contact
  6. How to Delete a Contact
  7. How to Share a Contact
  8. How to use Profile Sharing in Galaxy S6
  9. How to Import Contacts
  10. How to Back up Contacts
  11. Using Different Services of Samsung Galaxy S6 Phone App
  12. How to use Wi-Fi Calling
  13. How to Place and Answer Calls
  14. How to Place Calls from Contacts
  15. How to Place Calls from Call Logs

PART 8: Samsung Galaxy S6 Tutorials, Guides, FAQs, How Tos and Tips

  1. How to Take Photos and Record Videos
  2. How to View Pictures and Videos from the Gallery
  3. How to Edit Photos
  4. How to Share Pictures and Videos
  5. How to Manage Camera Settings and Options

PART 9: Samsung Galaxy S6 Tutorials, Guides, FAQs, How Tos and Tips

  1. Calculator
  2. Calendar
  3. Basic Calendar App Operations
  4. How to View Today’s Calendar:
  5. How to Change Calendar View:
  6. How to View the Next/Previous Time Period:
  7. How to Add an Event to the Calendar
  8. How to Select a Calendar
  9. How to View Calendar Events on the Galaxy S6
  10. How to Share Calendar Events on the Galaxy S6
  11. How to Sync Calendars on the Galaxy S6
  12. How to Sync an Exchange ActiveSync Calendar on the Galaxy S6
  13. Clock
  14. How to Set Date and Time on the Galaxy S6
  15. How to Set Alarms on the Galaxy S6
  16. How to Use World Clock
  17. How to Use Stopwatch on your Galaxy S6 Clock app
  18. How to Use Timer on your Galaxy S6 Clock
  19. Gallery
  20. Google Hangouts
  21. Google Maps
  22. Google Search
  23. How to access Google Search Options
  24. How to enable Google Now
  25. How to disable Google Now
  26. How to use Google Voice Search
  27. Memo
  28. Music
  29. How to Play Music or MP3
  30. How to Create and Use Playlists
  31. How to Edit a Playlist
  32. How to configure Music options and Settings
  33. My Files
  34. How to View Files in My Files
  35. S Voice
  36. Video
  37. How to use Pop-Up Play
  38. Voice Recorder
  39. How to create a Voice Recording
  40. How to Play Back a Voice Recording
  41. How to Share a Voice Recording
  42. How to Modify a Voice Recording
  43. How to Delete a Voice Recording

PART 10: Samsung Galaxy S6 Tutorials, FAQs, Guides, How Tos and Tips

  1. Samsung Galaxy S6 Wi-Fi Options and Settings Management
  2. Enable Wi-Fi on the Galaxy S6
  3. Connect to a Wireless Network on the Galaxy S6
  4. Disconnect from a Wireless Network on the Galaxy S6
  5. Configure Wi-Fi Settings on the Galaxy S6
  6. Using Wi-Fi Direct on the Galaxy S6
  7. Samsung Galaxy S6 Bluetooth Management
  8. Enable Bluetooth on the Galaxy S6
  9. Pair Bluetooth Device with the Galaxy S6
  10. Connect to a Paired Bluetooth Device
  11. Share Contents via Bluetooth on S6
  12. Receive Data via Bluetooth on S6
  13. Samsung Galaxy S6 GPS & Location Settings Management
  14. Set Up GPS & Location on the Galaxy S6
  15. Manage GPS Location Settings on the Galaxy S6
  16. Using Location Services on Galaxy S6
  17. How to Use My Places on Galaxy S6
  18. Important Tips When Using GPS on Galaxy S6
  19. Set Up Mobile Hotspot on Galaxy S6

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Tips / Tricks

Samsung-Galaxy-S6-TipsAside from basic tutorials and how tos, we will also publish more advanced guides on how to use the phone to its full potential. Some things might be risky but it’s all up to you if you want to take the risk to push your device to the limit.

  1. If you’re wondering what is the best app that replaces FaceTime for Android phones, there are several alternatives.

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Security / Device Management

This section, of course, is dedicated to post that walk you through making sure your device and all data in it are safe. The procedures we will publish may not be new to you but we still find them necessary especially for new users.