Category: Mailbag

Galaxy S4 Owners Complain About Random Drop Calls [How To Fix / Remedy]

Harold Hisona | June 17, 2013 | 0 Comments

It is undeniably true that the Samsung Galaxy S4 is one of the most powerful mobile devices this year but when it comes to detecting signals, it partially depends on the strength of the signal projected by carriers in the area. Of course, the rest of the job would depend on how good the phone is. If either of these would fail, it’s either an owner could experience drop calls or couldn’t browse the web and open emails using mobile data.

Since the release of this year’s flagship, the only problem acknowledged by Samsung was the Wi-Fi connectivity. The point is, there were no reported bugs in which drop calls in Galaxy S4 could be attributed to and based on reports and/or complaints from users, drop call problems could be fixed by simple troubleshooting procedures. If you’re experiencing this problem, here are the things you could do to fix or remedy it.

Reboot Your Phone – many users wouldn’t want to do this thinking it does nothing, they’re wrong. For a problem that covers signal reception, reboot could help a lot. Certain services are loaded every time the phone boots up including services responsible for detecting signals. A reboot could bring the phone back to its optimal settings and it may just resolve the issue.
Check For Signal – if reboot won’t solve the problem, check to see if you’re getting a good signal because it drops from time to time and your carrier is to blame. Sometimes, there is a certain place at your home where signal couldn’t penetrate well especially if you’re in a glass room.
Refresh Phone App – dropped calls and inability to detect signals are often directly related to the phone application in your device. Thus, it is logical to do some troubleshooting procedures on it in case the problem persists. To refresh the phone app, go to Settings => Application => All => Phone. Then tap on clear cache, clear data, and force close buttons. Reboot your phone after that.
Seek Help – in case things continue to look bad as far as signal reception is concerned, it would be better to seek help from your carrier either by calling the hotline or go into one of their offices. Further testing would be done and once their techs could diagnose the problem is with the phone, you will be provided a new unit as replacement.

I hope this helps.

If you’re currently experiencing problems with your Galaxy S4 (or whatever smartphone you own), feel free to email us at [email protected] and tell us about them. We would gladly find solutions for your problems.

Ten Most Common Samsung Galaxy S4 Problems, Solutions & Workarounds Included

Harold Hisona | June 8, 2013 | 4 Comments

Samsung Galaxy S4 is one of the most powerful smartphones available in the market today. But despite its power and popularity, it is not free from problems and errors. In fact, thousands have already been complaining about some pressing issues they have encountered just weeks after they have bought their phone.

We did a little digging about those issues and ranked them to be able to come up with a top ten list of the most common problems Samsung Galaxy S4 owners were complaining about.

#1. Galaxy S4 Storage Problem

If you’re an owner of 16GB variant of Galaxy S4, you would understand why there is a problem with the phone’s internal memory. Basically, there was barely half the storage left for owners to use, which is very depressing considering Samsung natively disabled the “Move To SD Card” function for third-party apps.

One of the workarounds many were using was to ‘disable’ a bunch of applications (mostly bloatware) that were seldom used. But that means you would handicap the phone by disabling some of its native functions and features. To do so, you have to go to Settings => More tab => Applications Manager => All tab => find apps to disable and tap on it => Tap Disable button.

Good news, Samsung already rolled out an update in Europe that brings a handful of new features, improvements, fixes and the ability to move apps to SD card. This is based on the report published by Sam Mobile.

There is no specific date as to when the update would reach owners in the U.S. but since the problem is universal, we can surely expect to receive it sooner or later.

#2. Galaxy S4 Home Button Lag

Had you not changed any setting in your phone, you would notice the Home button is not as responsive as you would expect it to be. It’s normal. However, others were bothered by the phone’s behavior so they started finding solution to an issue that couldn’t even be considered a problem.

If you were bothered by the lag in the Home button and don’t have any clue why the phone acts that way, here is the explanation. When the user presses the Home button, the phone would wait if the user would press it again so it could launch S Voice. It would take a second or two before the phone would bring the use to the Home screen for that very reason. That is why owners would think the phone lags.

The best thing to do to make the phone as responsive as it should be when the Home button is pressed is to unbind it from S Voice feature.

Double-press the Home button to launch S Voice.
Press the Menu key and choose Settings.
Uncheck ‘Open via the home key’.
Now press the Home button and you will be brought immediately to the Home screen.

#3. Galaxy S4 Lags

According to some developers, there is this new feature in Galaxy S4 that majority of the owners don’t know about– S Lag. It is because the device lags more often without apparent reason.

Many agreed that the lags were actually caused by bloatware that causes TouchWiz to freeze from time to time. One way to fix the problem is to disable those useless apps and services: Settings => More => Applications Manager => All => tap apps one by one => Disable.

It would also make a difference if disabled animations in your phone by going to the Developer Options. But where can you find the Developer Options?

#4. Enable Developer Options

Galaxy S4′s Developer Options were hidden by default but it doesn’t they’re not anymore. Any owner who would want to change some settings in it can actually do it given that they were enabled first. To do so, here’s what you need to do:

Go to Settings.
Scroll to and tap About Phone.
Scroll to the bottom to find the Build Number.
Once found, tap on it (yes, on the Build Number) at least 7 times.
Now go back to Settings and you will now be able to find Developer Options.

#5. Galaxy S4 Gallery Freezing

After you’ve captured or saved a lot of pictures in your phone, the Galaxy S4 has a tendency to hang or freeze whenever the Gallery app is opened. Common knowledge would suggest to clear cache and data of Gallery but it wouldn’t help. The problem will keep coming back. The bad thing is that, it wasn’t acknowledged by Samsung if the problem was caused by a bug or something. Thus, as of this time, there is no resolution to the problem.

The common workaround would be to use a third-party photo-management app. One that’s on top of the list of the most recommended apps is Quickpic, although there could be other apps that’s better out there.

#6. Galaxy S4 Battery Drain Problem

Keeping the default settings in Galaxy S4 would result to this problem because it was set to be interactive and ‘smarter’ than any other phones out there. Therefore, Samsung enabled all necessary features so as to make its flagship as attractive as possible when tested for the first time the user.

It is only after a few days or a week that the new owner would start complaining having to recharge the phone after every few hours of use. Galaxy S4 drains battery faster than any other smartphones in its category. Samsung already knew about that, that is why it gave the phone a monster battery with 2600mAh capacity, though it’s not enough to keep the phone alive the entire day given that all its features were enabled.

Here are the things you can do to remedy this problem:

Adjust screen brightness to a low level.
Don’t use wallpaper as much as possible.
Turn the Power Saving Mode on.
Disable WiFi, mobile data, GPS, Bluetooth, etc. if no in use.
Disable syncing.
Set screen timeout duration shorter.

#7. Can’t Connect To WiFi Network

In the US, many Galaxy S4 owners complained not being able to connect to their home network. It has been found out that majority of those who complained were using D-Link routers. Both Samsung and D-Link acknowledged that there is a communication problem between their devices. Samsung promised to look into the matter closely while D-Link said they may consider releasing a firmware update for their routers affected by the problem.

If you have control over the network your connecting to, there are a few steps you can do to work around this problem.

Go to WiFi Settings.
Tap on the Network you often connect, ‘Forget’ it.
Let the phone scan for available network.
Reconnect.

You can also change your router settings to 802.11 channel.

#8. Galaxy S4 Deletes Email After Reading

Many new owners of Galaxy S4 reported that their email messages were deleted right after they have finished reading them. Others say once they close the email app, all messages would be gone by the time they open the application again. It didn’t make sense at first, but after several complaints, things became clearer and clearer that the problem wasn’t in the Galaxy S4 per se.

This problem only happens when the email account is also setup in other machines like a computer where the email client was set to download all emails without leaving a copy on the server. Depending on what kind of email client you use in your computer:

Go to Account Settings.
Advanced Settings.
Under Delivery section, make sure you checked ‘Leave a copy of messages on the server‘ option.

Emails on Galaxy S4 were automatically deleted simply because there were no messages left on the server for the phone to fetch.

#9. Galaxy S4 WiFi Keeps On Dropping

This problem is also common. In fact, it was also very common on the previous flagship, Galaxy S3. Fortunately, the problem is not serious in Galaxy S4. There are two potential solutions to this problem:

Turn Off WiFi Power Saving Mode

Launch Phone Dialer.
Dial *#0011#
Choose Menu, then WiFi.
Set WiFi Power Save Mode to Off.

Keep WiFi On Always

Go to Settings.
Choose Connections, then tap Wi-Fi.
Tap the Menu key.
Set Keep Wi-Fi On During Sleep to On.

#10. Certain Apps Keep Freezing

The Galaxy S4 is undeniably powerful with its octa-core (for Exynos variant) or quad-core (for Snapdragon 600 variant) processor. However, there were reports that some apps keep on freezing or hanging every time they are used. The most common type of apps that keep having this problem are third-party music and video players.

The best thing to do is to clear cache and data of these apps to see if the problem would be fixed. It is also advised to check the Play Store to see if there is an available update for the app. If so, don’t hesitate to update it because more often than not, bug fixes are included. Otherwise, reinstalling the app might just solve the problem.

Send Us Your Questions

If you have problems with your Samsung Galaxy S4, don’t hesitate to email us at [email protected] and we will help find solutions for them. Just be detailed as possible so we can easily understand what your real problems are.

How To Fix Galaxy S3 WiFi Authentication Error

Harold Hisona | April 10, 2013 | 5 Comments

The WiFi Authentication Error in Samsung Galaxy S3 has been bugging a lot of users lately. Many thought the problem was caused by a bug but it wasn’t. It turned out that the authentication problem is simple to fix. Majority of users who reported to have experienced the issue said they have fixed the problem by following simple procedures. That is what we are going to point out in this post.

Overview

Based on reports, the WiFi Authentication Error in Galaxy S3 happens without any service to trigger it. However, there several users who said the issue occurred after they have left their phones in deep sleep that by the time they were ready to use it, they couldn’t browse the web anymore nor receive emails. Experts whom we asked about this problem said it is a simple connectivity issue. Authentication errors also happen in laptops, tablets or any other IP-capable devices not just smartphones. So they suggest doing troubleshooting procedures on both the wireless network and the phone.

This problem was experienced by other users with different devices during Gingerbread times. The sheer number of Galaxy S3 owners who reported to have experienced this problem made it like it was an S3-exclusive issue even though it’s not. So this tutorial, while we focus more on helping Galaxy S3 owners, could also be used for other devices like the Nexus 4, Galaxy Note, etc.

Signs of WiFi Authentication Error

Aside from the error window that would pop up, the following are signs and symptoms that you are experiencing the WiFi Authentication Error.

WiFi refuses to connect without apparent reason.
The connection randomly drops.
WiFi connects but immediately disconnects after acquiring an IP address.

Possible Fixes

There’s no point in trying various troubleshooting procedures if you don’t know what the problem is. So, the first thing you’ll have to do is isolate the issues so you’ll know where to begin.

After getting the authentication error in your Galaxy S3, try to connect other devices to your network. If you have a laptop or other mobile phones, try connecting them to see if they, too, would get the same error. If they can connect just fine, then you already know the problem is not with your router/network.
Try rebooting your phone first. Reboot often fixes simple problems so you should try that before you go any further. Once the phone is up, try reconnecting to see if you can.
Go to Settings => Wi-Fi and make sure the toggle switch is on. Tap and hold on the name of your network to open its settings page. Once it pops up, tap on “Forget this Network” button.
Let the phone detect networks in range and select the one you usually connect to. Enter credentials and try to browse the web to see if you can.
If you can’t connect to your network still, try to find networks you can temporarily connect to and see your phone works just fine. If it does, then try using a different encryption type in your network. There were reports that S3 not connecting to a network that uses WPA2. However, if your phone won’t connect even with other networks, there could be some problem with the software. Try to see if there are available updates.

If you know other troubleshooting procedures for Galaxy S3 WiFi Authentication Error and want to share it with us, email us at [email protected] Likewise, for those who have other problems aside from the one mentioned here, feel free to contact us at the same address.

How To Solve Galaxy S3 Insufficient Internal Memory Problem

Harold Hisona | April 5, 2013 | 1 Comment

A lot of users confuse internal memory with RAM that’s why when “Insufficient Internal Memory” problem occurs in their Galaxy S3, they don’t know what to and where to look. Although we have covered this problem from our previous publication, many of our readers emailed us asking how to solve this error. If you are one of the owners of the S3 and have been bugged by this problem, continue reading below as we will provide you with information that may just help you when it occurs again.

Overview of the Problem

The Insufficient Internal Memory error may occur when you are an extensive downloader and that you save everything in your phone. It could also be a result of mismanagement of files or of some services that download files without your knowing it. Fortunately, this problem can easily be resolved by simple procedures. But before we go any further, let us try to isolate things.

Types of Memories

In Samsung Galaxy S3, there are three types of memories you would come across with. They are as follows;

RAM (Random Access Memory) – majority of smartphone owners know what “RAM” is. For the benefit of users who may not have known it yet, RAM is refers to the memory allocated for system to use. All apps and services will cache some data when they are used and those data will be saved in there so the next time the system calls on them, they can be jump-started quickly. The Galaxy S3 has 1GB of RAM but around 800MB can be used by users. The remaining space is allocated for Android.
Internal Memory – this is often referred by many as “built-in memory” because it comes built-in with the device. This is the primary storage unit Android would use in saving downloaded apps and their data. The Galaxy S3 has three capacity variants; 16GB, 32GB and 64GB. Whichever variant you pick, there would always come a time that you’d run out of space that’s why Samsung made it a point to make the S3 expandable.
External Memory – this refers to the microSD card you’re using in your phone. Storage units that can be taken out of the device are considered “external memories.” Prior to Jelly Bean update, S3 owners may find this memory very helpful as they can transfer apps into it. But ever since JB updates have been rolled out, the external memory in the Galaxy S3 can only be used for files and not for apps.

Problem Isolation

We just want to make it clear that the “Insufficient Internal Memory” means there is not enough space left for the system to save data in the built-in memory. It’s not the same as lacking RAM or something. So for this, we have some steps that we’ll recommend to remedy the problem. Since RAM-related problems are also common in the Galaxy S3, we will include a few recommendations on free up some RAM space in your phone.

Solving Insufficient Internal Memory Problem

This problem can be solved by deleting some data or uninstalling some apps from your device. So, here’s what you’re going to do:

Make a list of apps you often use especially games. The more you use the app, the more data it can accumulate. Game apps often save bigger data than any other apps you’re using. Many game apps automatically take screenshots and save them into the built-in memory.
Uninstall apps you don’t use anymore. To do that, go to Settings => Application Manager => choose app you want uninstalled => Uninstall.
Sync your photos with your computer to make a backup for all of them then delete them from your phone. You would also need to clear data of the Gallery app so all thumbnails will be deleted.
Transfer your music and movie files to your external memory.
Lastly, try to manage your files and decide which ones stay and which ones need to be deleted or transferred to your computer.

Solving Insufficient RAM Problem

By going to the Applications Manager, you will know how much RAM is left in your device. However, if you haven’t checked your RAM recently, you would know if you’re running low on it if the phone runs very slow or the overall performance becomes poor all of the sudden. Here’s what you have to do if this occurs:

Reboot your device at first sign of performance problem.
Go to your Applications Manager and find apps that eat up more RAM. Open their Settings pages and tap on Force Stop button or Disable those that you don’t need for now.
Long press the Home button and swipe off apps that were running in the background. Then go to the RAM tab and tap on Clear RAM.
If all else fail, a factory reset would solve this problem.

Bottom Line

These problems can actually be resolved by properly managing your files and apps. While the Galaxy S3 is a powerful device, it has limitations and you should know you couldn’t just stock everything in there. So, delete files you don’t need and uninstall apps you don’t use.

We hope this article can help you. If it does, please share this post with your friends or people who may also need help. If you have other problems, don’t hesitate to contact us and ask questions at [email protected].

How To Solve Samsung Galaxy S3 “No SIM” Card Problem

Harold Hisona | April 4, 2013 | 0 Comments

We have already answered some questions regarding the Galaxy S3 “No SIM” card problem and errors related with it. However, the information we’ve provided wasn’t enough especially for non-savvy users pushing them to send us email asking us to provide more detailed tutorial on how to solve the problem. So here it is…

Overview of the Problem

No SIM card error on the Galaxy S3 is not really a serious problem, however, it occurs indiscriminately. So anyone who has the phone can experience this problem anytime, anywhere. Another thing is that, nobody knows when the error pops up. The worst case scenario would be if the user is in a place where he or she has no access to other SIM packs when this problem occurs.

Possible Causes

There could be a lot of factors that may result to No SIM card problem. Fortunately, majority of users who reported to have experienced this problem said the issue can easily be resolved. So, if you are experiencing this issue right now, it could be because of one of the following:

Phone Load Time – every time a smartphone is turned on, it loads a bunch of drivers and services necessary to run all system apps. However, there are times when the phone loads a little slower than usual and that could be the reason why the SIM card is not detected immediately.
Loose Connection – if one of the pins cannot touch the interface on the SIM card, the system reacts immediately popping the No SIM card error window. It is actually one of the most common problems cellphone users can experience.
Corroded Interface – over time, the SIM card’s interface will accumulate dirt for some reason. When this happens, the pins and the connector couldn’t establish a good connection that would lead to the problem.
Damaged SIM Card – this isn’t a rare problem, in fact, many of SIM card-related problems were caused by damaged SIM packs. If you’re tied to an operator, one call to the hotline could solve this problem.
Damaged Phone Connector – of all possible causes mentioned here, this one’s rare but it doesn’t mean it couldn’t occur to you.

Solving No SIM Card Problem

The best thing for any use to do when this error occurs is to use the elimination process in determining what caused it.

Try rebooting your phone first and wait until it’s fully active to see if it still displays the error.
After a reboot or two and it still persists, turn the phone off and open the back panel. Take the battery out and then the SIM card.
Using a soft and clean cloth, gently rub the SIM card’s connector to clean it. Re-insert it and turn the phone on to see if the problem was solved.
After doing the above steps and the error still shows, it’s time to use a bit of unorthodox way. Try to see if you can insert a small piece of paper between the tray and the SIM card. Doing this will push the card a little more onto connectors. If it were a loose connection causing the problem, this step can solve it.
Test the card with other phones and see if it works. If it does, then there isn’t a problem with it, it’s the phone. But either it is the phone or the SIM card that has a problem, you need to call your provider so the card or the phone would be replaced.

The first four troubleshooting steps can actually be done within five minutes and in that span of time you can figure out whether to call your provider or not.

We are still entertaining questions from our readers, so feel free to email us at [email protected] if you have problems with your phone (whatever it is).

Galaxy S3 Problems, Questions and Solutions – Part 14

Harold Hisona | March 14, 2013 | 1 Comment

After fourteen blogs about the Galaxy S3 and more than a hundred problems addressed, we are still receiving emails from our readers. Some are easy to resolve and we’ve already tackled before and some are not so common and may require a little bit of research. So we cannot just stop from writing articles like this.

For users who may have just tuned in, we are open to questions about problems you’re currently experiencing with your Samsung Galaxy S3. You can contact us directly via [email protected] or you can join our newly-launched forum so other members of the team (including myself) can help you find solutions for your problems.

Those who are planning to send us questions, please be detailed as possible. You may include your phone’s model number, OS version including the build, nature of the problem, when it started, what triggers it, etc. Don’t worry, we do this to provide support for people plagued with issues and we don’t care about the grammar and spelling. But please make your email readable and understandable.

We may not be able to respond to your emails but rest assured we are faithfully reading every single bit of email we receive. We even read your letterheads and signatures. Again, write to us at [email protected] and subscribe to our RSS feed so you’ll be notified every time a new article is published.

For this post, there were five problems we’ve addressed. This post is also paginated to make it easier for our readers to read and ensure the page loads faster. You can find links at the end of the section; you can either choose to read the previous or the next problem.

Please, if you find this post helpful, please consider sharing it with others who may also have same problems.

Problems Addressed

Galaxy S3 Problems, Readers’ Questions and Solutions – Part 13

Harold Hisona | March 12, 2013 | 3 Comments

Apparently, there are still many of our readers experience Samsung Galaxy S3 problems. Well, after 13 editions, we hope we have somehow resolved some issues.

I’ve published the 12th part yesterday I received a lot of emails right after and this time they are longer than before.

In this post, I will be answering 5 questions but I’m already working to publish the 14th part. Some problems are more difficult to find solutions for and while we may not be able to answer them immediately, rest assured we are working on them.

We still urge our readers that whenever you ask questions about the problems you’ve been experiencing, please try to provide as many details as possible. We don’t care if they contain errors or not, all we need are information we could use to either replicate them or ask questions from experts and people who may have experienced the same problems before.

For readers who may have just tuned in, you can reach us through [email protected] or join our community so other staffs, including myself, can answer your question.

What’s in it for us? Why are we doing this?

Many have been asking those questions ever since we started publishing articles like this. Well, this is what we do. We may not be experts in this field but at least, we know a lot of people who may be able to provide solutions to the problems and questions we receive from our readers. So, keep sending us emails and questions.

If ever you find this post helpful, please share it with others.

Problems Addressed

Galaxy S3 Problems, Errors and Solutions – Part 12

Harold Hisona | March 11, 2013 | 4 Comments

This is the 12^th edition of our Samsung Galaxy S3 Problems and Solutions series. We’ve already addressed more than a hundred issues our readers emailed us about but still there are many who still have problems with their phones.

In this post, we will be answering five questions from our readers. Please note that we just copied the five emails and pasted them here. So, the questions/problems are unedited and some may contain punctuation and grammar errors.

As always, we are open to questions. So, feel free to send us emails at [email protected] to tell us about things that bug you and your phone. Hundreds of our readers have actually emailed us with their problems and many said they didn’t want to give us more trouble by writing long emails.

But we say make your emails as detailed and as long as possible for us to be able to understand better what we’re dealing with. If possible, send us screenshots and pictures that could help explain the problem. It’s okay for us to read long emails as long as they do make sense.

For our readers who may have known effective ways to solve any problem mentioned here and in our previous posts, we are also open to your solutions if you want to share them with us. We will be happy to publish them in our next editions.

Problems Addressed

Google Nexus 7 Problems and Solutions

Harold Hisona | March 8, 2013 | 0 Comments

This post will deal with Google Nexus 7 problems and errors that users have been complaining about. There would also be solutions and workarounds we will provide to help our readers deal with them.

The Nexus 7 was manufactured by ASUS for Google to brand and distribute. It is one of the powerful tablets available in the market today with Nvidia Tegra 3 chipset bearing a quad-core processor clocked at 1.2GHz complemented by 2GB RAM. But just like any other devices, it is not free from problems and errors. In fact, in the last couple of months more users turn online to complain about their experiences with the Nexus 7.

Yes, we will be dealing with problems and errors of this tablet in this post but we just want to make it clear that this article seeks to be more helpful to Nexus 7 users rather than being critical to the device. All problems we speak of here are based on reports we read from tech communities and forums. We aggregate those problems to know which ones are most common. We then find solutions for them and that includes extensive research and conversation with experts and developers or people who have vast knowledge of the issue.

Some of the solutions, however, are based on our personal experience and know-how. We try to reproduce the problem and find solutions for it.

Now, if you have problems with your own device and want to ask questions, feel free to send us emails at [email protected] We may not be able to respond to every inquiry but rest assured we are reading every email we receive and from there we may be able to write another edition of this topic. We also launched a forum for this very purpose, so feel free to register and speak to us.

Problems Overview

Google Nexus 7 Stock Email Problems. In this section, we dealt with sync problem. We were able to talk with one developer, who developed one of the custom ROMs for the Nexus 7, who assured us there is nothing wrong with the stock email app. But he recommended some procedures to remedy sync issues. We have also provided a resolution to a specific Exchange email issue. Check out that section directly by clicking this link.

Google Nexus 7 Lagging and Freezing Problems. In the second section of this blog, we dealt with ways on how to fix the lagging and freezing of the tablet. We explained that it could be because of some corrupt data or compatibility issues that the overall performance of the Nexus 7 is affected. But we also provided ways to minimize lags and bring the device back to its original performance. Click here to go directly to that section.

Google Nexus 7 Screen Becomes Unresponsive/Insensitive. The third section will help your fix screen-related problems, specifically if the display becomes unresponsive or insensitive. We provide a procedure on how to do a factory reset without going to the settings and just using the power and volume keys. You can read the section by following this link.

Google Nexus 7 Charging Problem. The fourth section will walk you through fixing charging-related problems. But we focused more on making the charge indicator show up in case it won’t especially when the battery is completely drained. Go to that section now through this link.

Google Nexus 7 Gmail Sync Error. There were many users reported that their Gmail account doesn’t automatically sync with the tablet. So, in this section we provided some ways to check the settings to see if everything is set the way they should be so that automatic sync will happen. Read that section by clicking this link.

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Samsung Galaxy S2 Problems and Solutions – Part 2

Harold Hisona | March 7, 2013 | 2 Comments

We’ve already published the first edition of our Galaxy S2 (S II) Problems and Solutions series in February and we received hundreds of emails from users who have experienced the same problems as we presented in the post. There were also a lot of questions about problems we haven’t experienced and many of them are not really that popular. So, we have to do more research, talk with people who have vast knowledge in mobile industry, and seek to reproduce the same problems.

In this post, there will be four problems that many of our readers sent us. The first one is about the Galaxy S2’s screen that would turn very hot when used straight for hours. We have received a lot of emails containing this very same problem. Majority of those emails have something in common; users said the screen turns hot only when used for hours.

The second section deals with the lagging issue that many S2 users also experience. In this case, the lagging was caused by too many apps running in the background. We presented procedures to close those apps as well as how to clear the device’s memory to cache new data from apps.

The third part deals with not so common problem. We believe, however, that it is a charging problem than being software-related. The user said the battery was completely drained and the device refused to get charged. Logically, the phone won’t turn on if there’s no power left in the source. We presented a few measures to know the underlying cause of the problem.

The last section is about the Galaxy S2’s tendency to become really hot resulting to lagging and poor performance. We explained that the lagging is normally caused by overheating and overheating is caused by accumulation of heat from the screen and the battery.

We are geared to help our readers and we are open to receive questions about the problems you may have or still experiencing with your device. So, feel free to send us email at [email protected]. We may not be able to respond to your emails but rest assured all emails we receive are read.

Samsung Galaxy Tab 2 10.1 Problems and Solutions – Part 2

Harold Hisona | March 6, 2013 | 9 Comments

In the first edition of our Samsung Galaxy Tab 2 10.1 Problems and Solutions series, we tackled some general problems like performance issues, email errors, automatic reboot fixes, troubleshooting mobile hotspot and connection issues. In this edition, we will set our focus on some user-reported problems, thus, we will become more specific.

We don’t actually know how many blogs we will write about Galaxy Tab 2 10.1 problems and errors but as long as readers will keep sending us emails about their problems, we will continue. If you are reading this blog right now, it could be that you own a Galaxy Tab 2 10.1 and are experiencing some issues you don’t understand or know how to fix.

We will read your emails and probably answer your questions. So, don’t hesitate to send emails at [email protected] We also launched our TDG forums to become the second platform we could use to answer questions and problems. So, don’t hesitate to join as registration is free.

In this post, we will deal the following problems:

Galaxy Tab 2 10.1 Power on and charging problems. In this section, we provided a procedure for users to know either the charger or the battery is causing the problem. We also recommended a way to know if a loose connection causes it. But we admitted we couldn’t possibly be sure on everything we say about it as we don’t the opportunity to know the placement of components inside a Galaxy Tab 2 10.1. If you want to know more about this, click on the link below to proceed to that section.

Galaxy Tab 2 10.1 Wi-Fi connection problem. The second section deals with Wi-Fi problems and issues related to it. We provided a procedure on how to refresh Wi-Fi connection effectively and to keep it on always. Techie users may find these procedures very simple because the reality is that they were really simple. But you’ll be amazed how simple procedures like these could help resolve your problems. You better check it out if you are currently experiencing Wi-Fi problems with your Galaxy Tab 2 10.1.

Galaxy Tab 2 10.1 battery drains faster. One of the most pressing problems gadget owners face every day is related to battery; the same is true with owners of the Galaxy Tab 2 10.1. But unlike other Android devices, there is no known battery bug in the Galaxy Tab 2. So, we really couldn’t provide a solution to the problem that doesn’t exist. Instead, we pointed out some ways to conserve battery.

Galaxy Tab 2 10.1 becomes very slow. While we could say performance issues are normal, there are just cases when those kinds of problems go over the top. Such is the case of one of our readers who said her tablet becomes real slow to the point she couldn’t load any app, or it would take forever for them to launch. In this case, we immediately provided a walk through on how to do a master reset without using the Settings app in the tablet because she said it would also take forever for the Settings to load.

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Samsung Galaxy Note 2 Problems and Solutions – Part 2

Harold Hisona | March 5, 2013 | 21 Comments

This is the fifth article we’ve posted about the Samsung Galaxy Note 2 problems and errors. The first three articles were carrier-specific dealing problems users often experience under their respective network. In this post, we will tackle the most common problems and issues users have been and currently experiencing.

The first problem is among the most pressing ones. It’s about the Galaxy Note 2 battery not being able to charge. In this post we walk you through troubleshooting a possible charger or battery issue. The entire process will involve having to pop the back panel open to take the battery out and insert charger without battery in place.

The second problem is about the Galaxy Note 2′s tendency to drop Wi-Fi connection or not be able to connect to a network at all. It is one of the most recent GN2 problems reported online and it seems the number of users reported having to experience this problem is increasing. Fortunately, it’s not something users should be worried about because it’s a minor issue and could be fixed by simple procedures we’ve mentioned in this post.

The third problem addressed in this post is about longer load times of some apps. Over time the device can accumulate data in its memory and if not cleared, many of those data will get corrupt making the device slower. There are also apps that need to load a lot of data and use many services; such apps may take longer load times than others. But users need to reassess if the load time is normal or not. We will walk you through that.

The fourth problem is about the newly-discovered security flaw for Samsung devices running the company’s TouchWiz UI. We have explained how the flaw works with a procedure to reproduce the problem. We also included a few things you can use to prevent it from happening.

Do you have questions or problems about your Samsung Galaxy Note 2? Feel free to email us at [email protected] or join our community. We will answer your questions and probably come up with a write up on how to solve those problems… at least, we will try.

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	Carrier	Amazon
AT&T	$199.99 (16GB)	$168
	$249.99 (32 GB)
Verizon	$199.99
Sprint	$149.99	$129.99
T-Mobile	$149.99
US Cellular	$199.99

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