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    How to fix the Black Screen of Death (BSoD) on your Samsung Galaxy S7 Edge [Troubleshooting Guide]

    We’ve received quite a lot of complaints not just from the owners of the Samsung Galaxy S7 Edge but also from owners of other smartphones with different brands and models. In other words, the black screen of death (BSoD) may happen to any Android phone in the market and the most common signs of this problem is, obviously, a black screen and being unresponsive.

    If a phone is powered off, you can see it has a black screen but then it would respond when you hit the power key. But in the case of the black screen of death, your phone won’t respond no matter what you do and in the case of the Galaxy S7 Edge that has a non-removable battery, you cannot do the usual battery pull procedure we often do to phones with removable batteries. Meaning to say, you’re stuck on the black screen with your entire phone not responding.

    I will be tackling this issue once again in this post for the benefit of our readers who contacted us about this problem. We still have thousands of problems we need to solve in our inbox but we’re trying to address most pressing problems first like this one. In this article, we will take into consideration every possibility and try to rule them out one by one until we can finally tell what the problem with your phone really is. That way we can formulate a solution that might just fix it. So, read on if you’re one of the owners of this phone as this post maybe able to help you.

    But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

    How to troubleshoot your Galaxy S7 Edge with a black screen issue

    Problem: Hi, I have problem with my Samsung Galaxy S7 Edge the screen went black and the buttons and LED are turned on. I tried all but I can’t turn it on. Thank you!

    Solution: There’s only so much we can do about the phone that won’t turn on nor respond but still, you have to do something about it. In this case, we will be putting your Galaxy S7 Edge under close observation while doing the basic troubleshooting procedures in a bid to bring it back to life.

    Based on our experiences and reports from our readers, this kind of problem is caused by a system crash, although there were also cases wherein liquid and physical damages killed the phone. With that said, here’s what I suggest you do about it…

    Step 1: Try to do the Forced Reboot procedure on your Galaxy S7 Edge

    Your S7 Edge has a non-removable battery so you can’t do the battery pull procedure. There is, however, another procedure that simulates the battery disconnect and that’s what we call Forced Reboot or soft reset. All you have to do is press and hold the Volume Down and the Power keys together for 10 seconds and your device may successfully reboot. In fact, majority of the problems we’ve encountered similar to this one have been solved by this procedure.

    During your first attempt and your phone failed to respond, try doing the procedure again. After the second time it failed to boot up, try plugging it in and leave it charging for ten minutes before doing the Forced Reboot procedure again. This time though if it still won’t respond, then move on to the next step.

    Step 2: Attempt to run your phone in Safe mode

    We have encountered issues like this in the past that were caused by third-party apps. We don’t know for sure why those apps kept crashing but one thing is for sure, the overall performance of the phone got affected by the constant crashing. As a result, the system itself crashed and resulted to the black screen of death. Those cases however, were fixed by simply booting your phone up in safe mode and here’s how you do it:

    1. Press and hold the Power key.
    2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
    3. Continue holding the Volume Down button until the device finishes rebooting.
    4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

    Booting in safe mode alone won’t fix any problem but will surely give you an idea why the problem is happening. But in the case of the black screen of death, the fact that you were able to bring the phone to boot up is a clear indication that the phone’s hardware components are still working properly so the problem is as good as fixed. In this case, all you gotta do is find the apps that are causing the problem and then uninstall them. That should usually fix the issue.

    How to uninstall an application from your Galaxy S7 Edge

    1. From any Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
    5. Tap Uninstall.
    6. Tap Uninstall again to confirm.

    If the phone, however, won’t boot up in safe mode, then the next step might be helpful.

    Step 3: Attempt to run your phone in Recovery mode

    The Android system recovery is actually a fail-safe, which is present in all Android phones. Even if the device has a serious firmware problem, it may still be able to start in Recovery mode since the Android interface won’t be loaded in this environment. So, there’s a big chance that you can make your S7 Edge run in this state and once successful, you can do a couple of things that might just fix the problem.

    How to start your phone up in Recovery mode and wipe cache partition

    1. Turn off your Samsung Galaxy S7 Edge.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

    If the wiping of the cache partition isn’t successful, then you have no other choice but to reset your phone. It’s more effective than the previous procedure but there’s a catch; your files and data will be deleted and since your phone won’t boot up, you won’t be able to make a backup. But at this point, you actually don’t have much of an option, so here’s how you reset your phone…

    1. Turn off your Samsung Galaxy S7 Edge.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

    After the reset and your phone is still having some issues, then it’s time to bring it to the shop and let the technician try to fix the problem for you because as far as basic troubleshooting is concerned, you’ve already done what needs to be done on your end.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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    How to fix your Samsung Galaxy S7 Edge that has difficulty opening an app and fingerprint scanner that won’t work [Troubleshooting Guide]

    Apps issues are sometimes limited to the apps that are actually having problems but there were cases we’ve encountered in the past wherein some similar concerns were actually rooted in the firmware especially if the apps in question are pre-installed.

    In this post, we will be tackling app-related problems that might be deeply rooted into the firmware with the Samsung Galaxy S7 Edge being the subject of our troubleshooting. Aside for apps issues, we will also look into the fact that they’re accompanied by a problem with the fingerprint scanner that can no longer recognize the user’s prints. All these things reportedly occur after an update so we also have to take into consideration that maybe it’s the firmware that has problems.

    Continue reading below as this post maybe able to help you fix your problem. However, if you are trying to find a solution to a different issue, then visit our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Try to find issues that are similar with yours and use the solutions and troubleshooting guides we suggested. If they don’t work, however, contact us by filling up our Android problems questionnaire. Just give us information and we’ll help you find a solution.

    Galaxy S7 Edge unable to open an app and fingerprint scanner not working

    Problem: Hey, I am having problems with my Samsung Galaxy S7 Edge. Let me tell you how it started. I was trying to retrieve lost contacts so I read to tap on the builder in settings until the developer options appeared and debug my phone. After I did that my phone started saying unauthorized actions have been detected restart you phone to prevent any unauthorized changes also my fingerprint scanner won’t work and S health says because of a new security policy, Samsung health can’t be opened on a rooted device.(0x100070591). I have not tried to root my device nor do I want too. I don’t know if I did something to my phone or if it’s the update. Any help will be greatly appreciated.

    Solution: If you are certain that the device has not been dropped or soaked in water, it’s not far that this is caused by software-related problem. As you stated that the S Health app can’t be opened, it is because it might have crashed for some unknown cause. But the good thing is, if this is purely software issue there are some ways that we can do to try to resolve it. Just follow these procedures:

    Step 1: Force reboot your phone

    Since the battery of the device can’t be removed, this method that you should do is the equivalent of the battery-pull procedure, wherein it refreshes the memory of the phone and eliminate or close all unused apps that may be caused the issue to occur. So, if the problem triggered by a system glitch, then forced reboot will surely fix it. Just press and hold the Power and Volume Down keys together for 7-10 seconds until the device reboots. After doing so, try to use it again and observe if the problem still persists. If it is, proceed to the next step.

    Step 2: Clear the Cache and data of the app that has an issue

    Usually, due to new system has been installed there is a chance that the files and data of the app might be corrupted. So, what we have to do now is to bring back the app to its default settings so that next time you will launch it again the caches and data  are all new and could run perfectly to the system. This is how to do the procedure:

    1. Go to Settings
    2. Tap Applications
    3. Tap Applications Manager
    4. Navigate by swiping left or right, make sure you are in ALL tab
    5. Then swipe down and locate the app that has an issue, then tap on it.
    6. Tap Clear cache
    7. Tap Clear Data
    8. Go back to Home screen and launch it.

    Step 3: Restart in Safe mode

    After you do the forced reboot and the resetting of the app that has some problems but the issue remains unresolved, then there might be some third-party apps that’s causing. In this step, I will walk you through in bringing your phone to boot up in Safe mode, a diagnostic environment wherein all third-party apps are temporarily disabled. So, while in this state launch the S Health app and see if it will crash. Here’s how to boot your phone in Safe mode:

    1. Turn your Galaxy S7 Edge off.
    2. Press and hold the Power button.
    3. Once the ‘Samsung Galaxy S7 Edge ’ logo appears, release the Power key and immediately press and hold the Volume Down button.
    4. Continue holding the button until the phone finishes rebooting.
    5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

    While in this mode let the device run for a few hours to see if the problem still persists. If so, your phone might have a serious firmware issue and we recommend that you should perform the next step.

    Step 4: Reboot your phone up in Recovery mode and wipe cache partition

    There are two types of caches in your phone; the apps caches created by the firmware to make apps run smoother the next time you open them and the system caches that are used by the firmware to make its overall performance buttery smooth. In this step, we’re going after the the latter as they have greater impact on the overall performance of your phone.

    During a firmware update, there’s a tendency that some of the system caches get corrupted or become obsolete and if the system continues to use them, problems like this may occur wherein built-in apps won’t run and basic functions and features won’t work. Here’s what you have to do about it:

    1. Turn off your Samsung Galaxy S7 Edge.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished wiping the system cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

    Step 5: It’s time to reset your phone

    But if all procedures were unable to resolve the issue, then it is the firmware itself has the problem and your last resort is to perform a reset on your phone. Meaning, you will bring it back the device to its original form or factory settings to make sure that all files and data will be deleted. But prior of doing so, try to create a backup to all important files you saved on your phone because all of it will be wiped out. Follow these steps:

    1. Turn off your Samsung Galaxy S7 Edge.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

    If all else fails, then you should bring your phone back to the store and have the tech take a look at it.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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    What to do if your Samsung Galaxy A7 (2017) can no longer send and receive text messages [Troubleshooting Guide]

    Text messaging is one of the most basic services your phone can offer. A mid-range smartphone like the Samsung Galaxy A7 should be able to send and receive text messages without any issues but it seems like many are complaining about some problems while texting. Of course, not all texting problems are about failing to send or receive messages as there are other issues that also concerns the messaging app.

    In this post, however, I will be tackling the basic texting problem. So, I will walk you through in troubleshooting your Galaxy A7 that can neither send nor receive text messages. We will take into consideration every possibility and try to rule them out one by one until we can pinpoint what the cause of the problem is and formulate a solution that might fix it for good. If you own a phone like this and currently having issues while texting, then continue reading below as this post may be able to help you.

    But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

    How to troubleshoot Galaxy A7 that can’t send text messages

    To be able to send text messages, your phone should be properly provisioned by your carrier or service provider. It should also indicate that it’s getting decent signal from the tower so that it can connect to the network and gets service. These are the most basic pre-requisites but there are also other things that have to be set up in your phone so that you can use it properly and the best example of this is the Message Center Number, which is very important in transmitting text messages via cellular network. Of course, your account should also have enough balance and not barred from using the service. If your phone just stopped from sending text messages without apparent reason, then you need to try to troubleshoot it to continue using the service. Here’s what you need to do:

    Step 1: Make a phone call to any number in your contacts list

    You can tell immediately if your phone is receiving signal from the tower by simply looking at the signal indicator on the status bar. If it does and this problem happens, then we have to resort to knowing if it has something to do with your service. So, try to make a phone call to any number just to know if your phone is still capable of doing so because if not, then as early as now, you should call your service provider and get the problem fixed because obviously it’s an issue with the network and only your carrier or provider can fix it.

    However, if your phone can still make phone calls, then the problem might just be in the settings.

    Step 2: Make sure it has the correct Message Center Number

    The Message Center Number is actually just a series of number that looks like an actual phone number but is very important so that your phone can successfully send out messages. Contrary to what everyone things that a text message is directly sent to the phone of a person you intend to contact, it’s actually sent to your provider’s servers or message center. From there, it’s sent to the phone number you indicated on the contacts field. Needless to say that without it, there’s no way your text message can reach the people you intend to contact.

    So, make sure your phone has the correct one or if it has a center number set. Here’s how you check it…

    1. From the Home screen, tap the Apps icon.
    2. Find and tap Messages.
    3. Tap the menu icon (3 dots on the upper right corner of the screen).
    4. Touch Settings.
    5. Now tap Text messages.
    6. Touch Message center.  

    You may then search online for the correct center number used by your provider but to be sure you have the correct one, call your carrier and ask for it.

    Step 3: You need to reset your phone

    You only have to do this if the first and second steps failed to fix the problem. It’s necessary prior to bringing your phone back to the store and have the tech there take a look at it. A reset can possibly fix this problem especially if it started without apparent cause.

    1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
    2. From the Home screen, tap the Apps tray.
    3. Tap Settings > Cloud and accounts.
    4. Tap Backup and restore.
    5. If desired, tap Back up my data to move the slider to ON or OFF.
    6. If desired, tap Restore to move the slider to ON or OFF.
    7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
    8. Tap Reset.
    9. If you have screen lock turned on, enter your credentials.
    10. Tap Continue.
    11. Tap Delete all.

    I hope this troubleshooting guide helps but if you still have the same problem after this, then you need help from your service provider.

    How to troubleshoot Galaxy A7 that can’t receive text messages

    Text messages when received are automatically downloaded to your phone regardless whether they’re just SMS or MMS. Your phone should also be properly connected to your carrier’s network to receive service and your account should be in good standing to enjoy this service. Basically, if your phone cannot receive text messages, we have to look into the possibility that maybe the issue is with your phone, then we’ll take into consideration that maybe it’s just an issue with your provider. Here’s what you need to do about it:

    Step 1: Check if there’s still enough storage space in your phone

    As I said just awhile ago, messages are automatically downloaded. Needless to say, they occupy space in your phone’s internal storage and if there’s not enough space in there, your phone won’t be able to receive those messages as they couldn’t be downloaded. So, if you’re positive enough that you can send but not receive text messages, then check for available storage space in your phone:

    1. From any Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Storage.
    4. View the Available space value.

    If the space is around 200MB or less, then our suspicion is correct. You to transfer some of your files to a computer or SD card to make some space. In this case, the moment you free up some space, you may start receiving text messages immediately. Please, also consider doing the following to free up some more space in your phone’s storage…

    • Delete unnecessary text messages (SMS) and picture messages (MMS)
    • Transfer pictures and media to a computer to remove them from the phone memory
    • Clear the browser cache, cookies, or history
    • Clear Facebook app cache
    • Manage applications. See section below
    • Delete the call logs

    Step 2: Make a phone call, send text to your own number

    If you’ve verified that there’s enough storage space in your phone’s memory or if you’ve already freed up some for your messages, then it’s time to make sure you phone is getting good service. The first thing you have to do is make a phone call to any number just to know if it’s successful because if not, then the problem isn’t with your phone but maybe with your account or the network.

    Assuming you can make phone calls just fine, try sending a text message to your own number to know if it goes through and if you can actually receive it. If it goes through but not received, then it’s time to reset your device as the problem might be rooted in the firmware itself.

    Step 3: Backup your files and data, then reset your phone

    Usually we would suggest you reset the messaging app by clearing its cache and data but this time especially when we know that you can actually send text messages. So, you’ll have to go straight to resetting your phone but before that, make sure you make a backup of your important data as they will be deleted during the process. After the back up, disable the Factory Reset Protection so you won’t be locked out of your device after the reset.

    How to disable Galaxy A7 Factory Reset Protection

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Cloud and accounts.
    3. Tap Accounts.
    4. Tap Google.
    5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
    6. Tap 3 dot icon.
    7. Tap Remove account.
    8. Tap REMOVE ACCOUNT.

    How to Master Reset your Samsung Galaxy A7

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe data / factory reset.
    5. Press Power button to select.
    6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    7. Press Power button to select and start the master reset.
    8. When the master reset is complete, “Reboot system now” is highlighted.
    9. Press the Power key to restart the device.

    I hope that this troubleshooting guide can help you fix the problem with your phone.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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    How to Stream Game of Thrones without Cable for Free on Android

    The Season 7 of Game of Thrones premiered on HBO on July 16, 2017, which means that we’ll soon get to see what’s going to happen next in one of the most popular and best-rated TV shows in history. An event like this is something you don’t want to miss, and it’s definitely something you mustn’t let others spoil for you.

    But what if you don’t have a cable subscription? How can you watch the latest season of Game of Thrones live, preferably on your Android device? We have several fantastic ways how you can not only watch Game of Thrones on a budget but also for free by taking advantage of free trials.

    HBO Now

    • One-month free trial
    • $14.99 after

    Operated by American premium cable and satellite television network HBO, HBO Now is a subscription video on demand service that allows subscribers on-demand access to HBO’s library of programs, films, and other content. It costs $14.99 a month, and there’s a one-month free trial that you can take advantage of to try it for free.

    HBO Now subscribers can comfortably watch the Season 7 of Game of Thrones using the HBO Now Android app. While the app has had a rocky start on Play Store, HBO Now is working hard on making it better, releasing updates on a regular basis. With the free trial available on the official website, there’s no reason not to give it a go and watch Game of Thrones streamed directly from the show’s creators.

    Amazon Prime

    • 7-day free trial
    • $14.99 after.

    Amazon’s paid subscription service, Amazon Prime, is known for its two-day shipping, unlimited photo storage, rewards, a gigantic library of video and audio content, books, and magazines, just to name a few things. The service costs $10.99 a month, and if you’re an Amazon customer, the chances are that you’re already also a Prime subscriber.

    In that case, you can sign up for a free 7-day trial of a new HBO add-on for Amazon Prime. After the trial, the add-on costs $14.99 a month. It’s compatible with Amazon Fire TV devices, Fire tablets, many Android devices, select iOS devices, and the Amazon Video website, giving you plenty of options how to enjoy Game of Thrones Season 7.

    Sling TV

    • 7-day free trial
    • $20 for Sling TV subscription and $15 HBO add-on after the free trial

    Sling TV is known for their unbeatable channel bungles that start at just $20 a month for the Sling Orange package. Included in the package are such popular channels as ESPN, Comedy Central, CNN, Disney Channel, and many others—but not HBO. To get HBO as a Sling TV subscriber, you must pay $15 for the HBO add-on. You can add the add-on to your account by signing into your Sling account and clicking on the Change subscription option. Then, select the HBO add-on and submit your order.

    If you rather not pay for Sling TV before trying how it works, you can sign up for a 7-day free trial. Just make sure to cancel before it expires if you decide that Sling TV isn’t the best choice for you.

    DirecTV Now

    • 7-day free trial (30-day trial also available with some offers)
    • $35 a month after trial plus $5 addon for HBO. AT&T wireless customers can get DirecTV Now at a discounted $10 a month

    DirecTV Now is a subscription streaming television service offered by AT&T. The service works on TV boxes, smartphones and tablets, as well as computers. It normally costs $35 a month after the 7-day free trial, but AT&T has recently started offering DirecTV Now for just $10 as an optional extra for customers who pay for the Unlimited Choice data plan.

    If you’re an AT&T wireless customer, an offer like that is hard to beat. HBO is available as an add-on for just $5. You can activate it by selecting the Manage My Plan option located under User Account in Settings.

    Hulu Live TV

    • One-month free trial for Hulu
    • $14.99 for the HBO add-on

    Hulu’s over-the-top IPTV service with live programming from broadcast and cable brands, Hulu Live TV, costs $39.99 a month, and it includes over 50 channels, unlimited access to the Hulu streaming library, and 50 hours of cloud DVR. What it doesn’t include, however, is access to HBO. To watch HBO, Hulu subscribers must pay $14.99 a month

    To kick off the premiere of Game of Thrones, Hulu is now offering a one-month free trial of their premium HBO add-on. This is a great opportunity for all Hulu subscribers to watch a few episodes for free and decide whether the add-on is worth the price.

    Download Kodi

    Alternatively, you can also watch Game of Thrones on Kodi, although we don’t recommend going this route. Kodi is a free and open-source media player software application that allows users to stream video content from online repositories. These repositories are maintained by community members, and their legal status usually ranges from questionable to illegal.

    Some people prefer Kodi over more legitimate sources because of how simple it is to set up and use:

    1. Download Kodi from the official website and install it on any compatible device.
    2. Go to Settings > System Settings > Expert Mode > and Addons.
    3. There, allow Unknown Sources.
    4. Go back to the main Settings screen and click on File Manager and Add Source.
    5. Select None and enter the following URL: http://mediarepos.net/kodistuff
    6. Name it “kodistuff” and confirm.
    7. Go back to the Home screen and go to Add-ons.
    8. Click on the Package Installer icon.
    9. Select “Install from Zip file.”
    10. Select kodistuff.
    11. Select “smash-x-x-x.zip” and confirm.
    12. Select the Install from repository option.
    13. Click on Video Add-ons and select Exodus.
    14. Go back to the Home screen and select Exodus from the Add-ons tab.
    15. Go to TV Shows and search for Game of Thrones.

    You should have no problem finding the latest episode of Game of Thrones very soon after its premier. Don’t be surprised, however, when you receive an unpleasant letter from your ISP. As we’ve warned you, watching Game of Thrones on Kodi is frowned upon, to say the least.

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    5 Best Coupon Apps For Android In 2017

    Coupons help you get the best deals on products that you shop online or at stores. The concept started several years ago but isn’t as relevant as it is now. There are coupons for practically everything today, allowing you to save that extra dollar or two on the product of your choice. Keeping this in mind, it’s important that every online shopper or customer needs to be aware of the benefits of coupons.

    But where do you get these coupons without shelling out a bunch of money in advance? Well, practically anywhere on the internet. But if even that’s too much work for you, there are dedicated coupon apps that help you get the best deals on a particular retailer or a store whenever you want. The deals are updated almost every day, so you can be assured of getting the best prices and offers on products. This again, is a bit of a problem as there are literally hundreds of applications out there.

    To make your lives easier, we’re coming up with a list of five best coupon apps for your Android smartphone or tablet. Bear in mind that these are all available for free, as the developers generate revenues through other channels. So without wasting any time, let’s have a look at some of the best coupon apps for Android.

    RetailMeNot

    This award winning app has you covered if you’re contemplating the purchase of a new product, or simply looking to eat at your favorite restaurant. It has been around for quite a while, and its app is one of the best that we could come across. It’s no doubt the first coupon app that comes to mind along with Groupon when we talk about using coupons for products or other purchases.

    The app includes deals from some of the biggest retailers like Amazon, Kohl’s, Target and a bunch of others. So you’re basically covered if you want to get a deal from some of the big names in the industry. You can even set alerts for your favorite deal so that you never miss one.

    It’s a free app and is devoid of any ads, so customers are getting a pretty streamlined experience from this offering. Be sure to check it out from the Google Play Store today. The app has already seen nearly 50 million downloads, so you are in very good company here.

    Groupon

    Yet another popular coupon app and highly rated by the community, Groupon has retailer specific coupons and deals to attract new buyers. The company offers a multitude of deals on a variety of products, including services like spa treatments, gym memberships and much more. This diverse collection of deals and more, gives Groupon a leg up over the competition. You can also purchase vouchers to receive further discounts and benefits from retailers.

    The app has been around for quite some time, and comes highly recommended for users who binge shop very frequently. But the idea that you might have to spend money to save money will probably not go down well with all the customers, however.

    The app has received a consistent rating of 4.5 on the Google Play Store, and is a very popular app with nearly 100 million downloads as of now. We highly recommend shoppers to try out Groupon right away.

    Krazy Coupon Lady

    This app is pretty popular on its own, which is commendable given the kind of competition that coupon apps face from the likes of Groupon and Retail Me Not. It’s a basic coupon app that lets you avail attractive discounts on a number of products out there. It may not be the most popular app when compared to its rivals, but it will still get the job done.

    Using geolocation, the app can find deals from Target, CVS, Walgreens, Walmart, Rite Aid, Costco, Dollar General, Dollar Tree, Whole Foods, and Publix. The deals are recurring, so you will be updated with all the latest deals available from the retailers. Not all deals are going to save you a ton of money, but you’re still saving some dough here.

    The app comes with ads, which might get in the way sometimes. But this is a small price to pay for an application that offers you innumerable discounts on products and services from a variety of retailers in the U.S. Check out Krazy Coupon Lady from the Play Store right away.

    SnipSnap

    SnipSnap is much like any other coupon app and it lets you save a lot when making purchases online or at a store. In addition to saving money using conventional coupons, you can also scan QR codes at shopping outlets and avail attractive discounts on your bills directly. This provides a more direct approach towards discounts, and makes the app pretty unique. Although a handful of apps are catching up with this feature, SnipSnap remains one of the popular services to offer this by default.

    The app has a pretty nifty user interface in place as well, allowing you to navigate conveniently and filter your deals based on a particular retailer. It’s a free app, although it comes with ads. The app is compatible with devices running Android 4.3 and up.

    Coupon Sherpa

    This can be considered to be an alternative to the Krazy Coupon Lady app as it serves a similar purpose. You get to filter your deals based on your location, with a myriad of retailers to choose from. You will need internet access on your device to access these deals, however. The app requires a bunch of permissions, which the developer has explained in great detail on the app description. Some features might not work perfectly without any of these permissions, so be sure to grant them all (only after knowing what they’re for).

    Coupon Sherpa supports a large number of retailers across the U.S., so customers can be assured of finding their favorite store on the app. It has already seen nearly a million installs, so it’s pretty popular in the deals community. It comes with ads, although it shouldn’t get in the way of your browsing too much.

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    5 Best Bitcoin and Ethereum Apps for Android

    Long gone are the days when cryptographic currencies and public blockchain-based distributed computing platforms were synonymous with the criminal underground. Today, we use blockchain, a distributed database that maintains a continuously-growing list of records called blocks and forms the backbone of both Bitcoin and Ethereum, to move from central record keeping systems to decentralized systems, eliminating the need for costly middlemen in financial transactions.

    Interested in investing in Bitcoins or other Altcoins?

    Here’s how we buy Bitcoin and Ethers

    The very nature of technologies such as Bitcoin and Ethereum matches the spirit of the Android operating system, so it should come as no surprise to you that the Play Store is full of useful apps that serve as great examples of real-world applications for blockchain technology. We have selected our top 5 favorite Bitcoin and Ethereum apps for Android, splitting them into two categories for your convenience.

    bitcoinwallet

    Bitcoin Wallets

    A Bitcoin wallet is a software- or hardware-based tool that allows you to start making payments with merchants and users using Bitcoin, the infamous cryptographic currency that once powered Silk Road, an online black market owned by Ross Ulbricht and the first modern darknet market.

    Back in 2011, when Silk Road launched, there weren’t that many Bitcoin wallets for Android to choose from. A lot has changed since then, and current Bitcoin users have a lot more options. We encourage you to spend some time on Bitcoin’s official website and learn as much as you can about the technology, so you can make your own educated decisions. But to help you get started, these are our top 3 favorite Bitcoin wallets for Android.

    Coinbase

    Headquartered in San Fransisco, Coinbase is a digital asset exchange company that operates exchanges of Bitcoin, Ethereum, and other digital assets with fiat currencies in 32 countries, and Bitcoin transactions and storage in 190 countries worldwide. In other words, they are huge.

    The company was founded in 2012 by Brian Armstrong and Fred Ehrsam, and they grew to one million users by 2014. Coinbase has recently added Ether, the value token of Ethereum, as only the second digital currency offered to their retail customers, which is not something many other exchanges can brag about.

    Coinbase’ Android app has a great rating of 4.5 stars and is often recommended as the best Bitcoin and Ethereum wallet for Android. The wallet allows users to buy and sell digital currency using various payment methods, has real-time and historical charts, price alerts, support for NFC and QR codes, and plenty of other useful features.

    The app frequently receives updates, ensuring maximum security of all transactions and leveraging the latest version of the Android operating system to its maximum potential.

    Mycelium

    Developed openly on GitHub, the Mycelium Bitcoin Wallet allows you to send and receive Bitcoins using your mobile phone. Compared to Coinbase, Mycelium is certainly geared toward seasoned Bitcoin users and blockchain enthusiasts. On the official website, the app proudly lists some of its advanced features, such as the support for Hierarchical Deterministic wallets, single address accounts, watch only accounts, and secure authentication using Bit ID.

    If none of these technologies ring any bells, then you are probably better off sticking with Coinbase. That being said, Mycelium is a fantastic option for more advanced Bitcoin users, as it empowers them to precisely manage their transactions and has been confirmed by thousands of users to be incredibly reliable.

    Xapo

    Xapo, a Switzerland-based company founded in 2013 by Wences Casares and COO Federico Murrone, stands out with a cold storage vault and a Bitcoin-based debit card. The company also does its best to ensure complete security of their customers, using physical servers located around the globe that are protected by biometric scanner access, 24-7 video surveillance, and armed guards, according to Casares.

    Their Android App is a mobile bitcoin wallet and vault that combines convenience and industry-leading security, allowing users to send money to friends or family with ease. You can use it to manage your Bitcoin account just like a checking account, easily tip content creators via Twitter, check the price of bitcoin and other stats in real-time, buy bitcoin directly from Xapo, and more.

    Its polished user interface follows the latest Material Design guidelines, resulting in an intuitive and seamless user experience that makes you forget about the underlying technology by placing emphasis on its practical usage.

    bitcoin-billionaire-game-1

    Bitcoin Games

    If you feel like taking a small break from your real-life responsibilities, perhaps you wouldn’t mind earning a few Bitcoins at the same time, would you? Believe it or not, you can earn real Bitcoin by playing addictive Android games, and it’s no scam either.

    Blockchain Game

    Blockchain Game is a simple but fun block-stacking game that generates revenue through in-game ads and then redistributes a large portion of it to players. All you have to do in order to claim attractive prizes and receive Bitcoins directly to your wallet is play.

    Bitcoin Billionaire

    Unlike Blockchain Game, Bitcoin Billionaire uses fake Bitcoins as an in-game currency. Even though you can’t earn real money through the game, we still believe that it’s worth your attention just because of how fun it is to play. Essentially, it’s an idle clicker about raking in Bitcoins and building up a massive fortune.

    Interested in investing in Bitcoins or other Altcoins?

    Here’s how we buy Bitcoin and Ethers

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    How to fix your Samsung Galaxy A7 (2017) that can no longer connect to Wi-Fi hotspot [Troubleshooting Guide]

    Internet connectivity issues are among the most common problems we’ve received from our readers ever since we started providing support to select devices. But recently, we started receiving complaints from owners of the Samsung Galaxy A7 because according to some our readers, there units can no longer connect to the Wi-Fi hotspot they used to connect. We don’t know why this is happening but we know there were a few forced update for the device but all of them are actually minor. Those updates may have something to do with this problem so we also have to take them into consideration.

    In this post, I will walk you through in troubleshooting your Galaxy A7 that has issues connecting to Wi-Fi hotspots. We will take every possibility and rule them out one by one until we can easily determine what the problem is, what causes it and what needs to be done to fix it. This isn’t the first time we tackle this problem, in fact, we’ve already published a lot of articles that tackle this topic. We know this problem can be fixed but it all depends on the gravity of the problem. If you’re one of the owners of this phone and are currently bugged by a similar issue, then continue reading below as this post may be able to help you.

    But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

    How to troubleshoot your Galaxy A7 that can no longer connect via Wi-Fi

    Problem: My phone is a Galaxy A7 that I bought in January. There have been quite a few updates but nothing big actually. Recently, there was also an update and that’s when this problem started. My phone can no longer connect to a Wi-Fi network after the update and I really don’t have a clue why it’s doing this. I don’t think it has something to do with the settings since I don’t tinker my phone around. I’m afraid I can mess my phone up and have issues while using it. Can you guys help me out with this please? Thanks.

    Troubleshooting: We just have to see if this problem is minor and can be fixed by basic troubleshooting because if it’s a issue with the hardware, then there’s only so much we can do about it. Here are the things you should do about this problem…

    Step 1: Try connecting your phone to Wi-Fi network while in safe mode

    First off, we have to know if this problem is caused by one or some of the third-party apps you installed on your phone. You have to bring the phone to boot up in Safe mode to temporarily disable all third-party elements and then try to connect it to a Wi-Fi hotspot that you used to connect.

    To run your phone in safe mode, here’s what you need to do…

    1. Turn the device off.
    2. Press and hold the Power key past the model name screen.
    3. When “SAMSUNG” appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see Safe Mode.
    8. Uninstall apps that are causing a problem.

    Now that your phone is already in safe mode, try to connect to see if the problem is fixed because if not, then you have to move on to the next step. However, if you can connect to the internet via Wi-Fi while in this mode, then there might be an app that’s causing the problem. You  have to find that app and reset it first, if it’s not enough, then you have to uninstall it.

    How to reset third-party applications on your Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap Storage.
    5. Tap Clear data and then tap OK.
    6. Tap Clear cache.

    How to uninstall applications from your Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap the desired application.
    5. Tap Uninstall.
    6. Tap Uninstall again to confirm.

    Step 2: Reset all Network settings

    By doing this, you’re actually deleting all your network preferences and this brings the phone to its default settings. The following changes will then occur the moment you reset the network…

    • Stored Wi-Fi networks will be deleted.
    • Paired Bluetooth devices will be deleted.
    • Background data sync settings will be turned on.
    • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
    • Network selection mode will be set to automatic.

    The following device connections status will default to when the device was being powered on for the first time.

    • Airplane mode: OFF
    • Bluetooth: OFF
    • Data roaming: OFF
    • Mobile hotspot: OFF
    • VPN: OFF
    • Mobile data: ON
    • Wi-Fi: OFF

    To reset network settings, follow these steps…

    1. From the Home screen, tap the Apps tray.
    2. Tap General Management > Reset > Reset network settings.
    3. Tap Reset settings.
    4. If you have set up a PIN, enter it.
    5. Tap Reset settings. Once complete a confirmation window will appear.

    This procedure can potentially fix the problem but if it remains after doing this, then you have no other choice but to go after the firmware.

    Step 3: Delete all the system caches as some of them may have been corrupted

    System caches get corrupted all the time and more often they automatically become obsolete when a new firmware is installed on your phone. You’ve already done a couple of procedures that aren’t directed at the firmware to no avail so it’s time to see if this problem gets fixed by this…

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe cache partition”.
    5. Press Power button to select.
    6. Press the Volume down key to highlight “yes” and press the Power key to select.
    7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
    8. Press the Power key to restart the device.

    After this and the phone is still not capable of connecting to a Wi-Fi network, it’s time to reset it.

    Step 4: Backup all your files and data and reset your phone

    This is your last resort and you have to do this even if there’s no guarantee the problem will be fixed. It’s because after this and the phone is still not capable of connecting to a Wi-Fi network, you will have to bring it to the shop and let the tech check it for you. To protect your privacy, you have to reset your phone so that all your personal information will be wiped out. But then again if the problem is caused by a minor firmware issue, then this procedure will take care of it.

    There’s a catch though. All your personal files and data that are stored in your phone’s internal storage will be deleted so make sure you make a backup before you actually reset the phone. After the backup, I suggest you also disable the Factory Reset Protection so you won’t be locked out of your device after reset especially if you don’t know your Google ID and password. The steps on how to do this as well as how to reset your phone can be found below.

    How to disable Factory Reset Protection on Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Cloud and accounts.
    3. Tap Accounts.
    4. Tap Google.
    5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
    6. Tap 3 dot icon.
    7. Tap Remove account.
    8. Tap REMOVE ACCOUNT.

    How to reset your Galaxy A7

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe data / factory reset.
    5. Press Power button to select.
    6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    7. Press Power button to select and start the master reset.
    8. When the master reset is complete, “Reboot system now” is highlighted.
    9. Press the Power key to restart the device.

    You can also reset your phone from the Settings menu…

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Cloud and accounts.
    3. Tap Backup and restore.
    4. If desired, tap Back up my data to move the slider to ON or OFF.
    5. If desired, tap Restore to move the slider to ON or OFF.
    6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
    7. Tap Reset.
    8. If you have screen lock turned on, enter your credentials.
    9. Tap Continue.
    10. Tap Delete all.

    If the problem continues after doing all these procedures, then seek further assistance from a tech.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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    How to fix your Samsung Galaxy A7 (2017) that has a screen flickering issue [Troubleshooting Guide]

    The screen flickering problem on your Samsung Galaxy A7 may be a sign of a serious hardware or firmware issue. At this point though, we don’t know for sure what the problem with your phone is that’s why we need to troubleshoot. Our troubleshooting will be based on our own experiences as well as the experiences of our readers who reportedly encountered similar issues in the past.

    This isn’t the first time that we’ve addressed this problem. In fact, we’ve already tackled it several times and it’s not exclusive the A7 because even Samsung’s flagship phones like the S7 and S8 also encountered it. So, in this post, we will walk you through in troubleshooting your phone and let’s consider every possibility and rule out each of them until we can easily tell what the problem really is and what needs to be done to fix it. So, read on if you’re one of the owners of this device and are bugged by a similar problem as this post may be able to help you.

    But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

    How to troubleshoot your Galaxy A7 with screen flickering issue

    Problem: Hi guys. There’s a problem with the screen of my new phone because it randomly flickers. At first, I thought it was just some kind of a glitch and temporary but then it happened again. Then I thought maybe it was just because of some apps but it kept happening regardless of the apps I used. It happened while I was texting, it also happened when I was browsing the web or even listening to the music. Not sure what to do at this point and I’m afraid I might mess up my phone even more. So, if you guys are kind enough to advice me what to do about it, that would be awesome. I’ll be waiting for your response on this. Thanks in advance.

    Troubleshooting: I understand you’ve already done a few troubleshooting steps to get this problem sorted to no avail so we will be suggesting some more to see if we can get this issue solved. That being said, here’s what I suggest you do:

    Step 1: Reboot your phone in safe mode and observe if the screen still flickers

    First off, we want to know if some third-party elements have something to do with this problem that’s why you need to do this. It won’t fix the problem but will answer our question. If the problem doesn’t show up while in this mode, then our suspicion is confirmed.

    Now, here are the steps on how to start your phone up in Safe mode:

    1. Turn the device off.
    2. Press and hold the Power key past the model name screen.
    3. When “SAMSUNG” appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see Safe Mode.
    8. Uninstall apps that are causing a problem.

    If the screen doesn’t flicker while in this mode, then one or some of the third-party apps you installed must be causing the problem. You have to find it and then update, reset or even uninstall ones you think is causing the problem.

    How to update applications on your Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Play Store.
    3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
    4. Choose one of the following options:
      • Tap Update [xx] to update all applications with updates available.
      • Tap an individual application and then tap Update to update a single application.

    How to clear app cache and data on Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap Storage.
    5. Tap Clear data and then tap OK.
    6. Tap Clear cache.

    How to uninstall applications from your Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap the desired application.
    5. Tap Uninstall.
    6. Tap Uninstall again to confirm.

    If the screen flickering issue still occurs even in safe mode, then you have to move on to the next step.

    Step 2: Try to delete all the system caches so they’ll be replaced

    There’s no guarantee that the problem will be fixed by this procedure but you have to do it because it’s always possible that the cause of the flickering are some corrupt caches. All you gotta do is reboot your phone in Recovery mode and wipe cache partition. You don’t have access to individual caches so you have to clear off the entire contents of the cache partition and here’s how you do it:

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe cache partition”.
    5. Press Power button to select.
    6. Press the Volume down key to highlight “yes” and press the Power key to select.
    7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
    8. Press the Power key to restart the device.

    Don’t worry, this procedure is safe both for your phone and your data as no files will be deleted but it’s very effective in dealing with firmware-related issues. If the problem still occurs after this, however, then you should move on to the next step.

    Step 3: Backup your files and data and reset your phone

    You’ve already tried fixing the problem to no avail and you’ve followed a couple of procedures above but the issue remained. So, it’s time to do the reset however, the files you saved in your phone’s internal storage will be deleted so you need to make a backup. After which, disable the Factory Reset Protection of your phone so you won’t be locked out.

    How to disable Factory Reset Protection on Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Cloud and accounts.
    3. Tap Accounts.
    4. Tap Google.
    5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
    6. Tap 3 dot icon.
    7. Tap Remove account.
    8. Tap REMOVE ACCOUNT.

    How to reset your Samsung Galaxy A7

    There are actually two basic ways to reset your phone and the first one is through the Recovery mode…

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe data / factory reset.
    5. Press Power button to select.
    6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    7. Press Power button to select and start the master reset.
    8. When the master reset is complete, “Reboot system now” is highlighted.
    9. Press the Power key to restart the device.

    You can also reset your phone from the Settings menu…

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Cloud and accounts.
    3. Tap Backup and restore.
    4. If desired, tap Back up my data to move the slider to ON or OFF.
    5. If desired, tap Restore to move the slider to ON or OFF.
    6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
    7. Tap Reset.
    8. If you have screen lock turned on, enter your credentials.
    9. Tap Continue.
    10. Tap Delete all.

    If the flickering continues, then it might be an issue with the hardware. You need to get the device checked by a technician.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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    Galaxy S6 SMS become out of order after an update, fast charging stops working, other issues

    Hello Android community! Here’s another source of #GalaxyS6 troubleshooting tips for you. We hope that it’ll become another reference for solutions not only for persons mentioned here but also to the entire Android community.

    If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: Galaxy S6 stopped charging

    Hello. As of yesterday evening, my phone has not been charging unless it is turned off. But even then, it only charges in 5-7 second bursts, before not charging for about an equal amount of time. It won’t register the charger at all when it is turned on. Nothing happened to it yesterday. It was charging fine about four hours previously to when I put it on the charger and it refused to connect. Any thoughts? Thanks. — Jill

    Solution: Hi Jill. An issue like yours can be caused by anything at this point. Among the possible causes includes:

    • an operating system glitch
    • a bad USB charging cable and/or charger
    • a broken battery
    • a bad charging port
    • an unknown motherboard problem

    There’s no way for us to tell which of them is the cause given how little details you provide here. You should narrow the list down yourself.

    Firstly, you want to try a new USB cable or charger. If you’re lucky and the problem only lies on either of them, a replacement can quickly fix it. Be sure to use a known working USB cable and charger for this exercise.

    If you’ve already tried that before contacting us, then your next move is to wipe the phone clean with factory reset. A factory reset is needed so you’ll know if the problem is software-related or not.

    If the phone remains unresponsive and still fails to charge, consider sending the phone in to either Samsung or to any relevant party like your carrier or the store where you got it from. There’s no software test to know if the battery, charging port, or motherboard are all fully working at this time. Only a trained technician can do that for you.

    For reference, here are the steps on how to factory reset your S6:

    1. Turn off your Samsung Galaxy S6 Edge.
    2. Press and hold the Volume Up, Home and Power keys together.
    3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
    4. Wait until the Android Recovery Screen appears after about 30 seconds.
    5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
    6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
    7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

    Problem 2: Galaxy S6 edge+ won’t ring when there’s incoming call

    I have the Samsung Galaxy S6 Edge+ and I’ve had it about 2 years or so. Just within the last two weeks, when people call me the phone won’t ring and connect to mail box. When making outgoing call, it took long delay to hear ring back tone. (20 secongs to couple of minutes). Device was AT&T and used in T-Mobile for more than 1 year. If network type change to GSM only, it solves the problem. Inside my house, LTE signal is stronger than GSM.

    I also update software yesterday to 6.01 from 5.1.1. Observing signal, device is in LTE and and after dialing outgoing call device drop to GSM. If change to AT&T SIM, phone working fine with LTE. — JunQi

    Solution: Hi JunQi. There’s a reason why carriers still uses older “generation” (the G in 2G, 3G, and 4G) technologies even up to now. Voice calls and SMS don’t require much bandwidth so they are piped through your carrier’s older generation mobile technology. 4G LTE is reserved by carriers for data transmission as it require faster and bigger bandwidth. That’s the reason why 4G LTE will temporarily becomes suspended when you make or receive a call. If you’re having problems like calls dropping randomly, voicemails not working, or any other voice calling-related issue, it’s either due to poor signal in your area, or there’s an on-going network issue. In either case, you want to let your carrier know so they can isolate and identify the true cause.

    Before you contact them, make sure that you wipe the cache and data of your Phone app. Here’s how:

    1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
    3. Once in there, click on an application.
    4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Data option.

    Problem 3: Galaxy S6 won’t install Android update, calls keep breaking up, has poor signal reception

    Hello! I have been having a couple different problems with my Android. To start, my fiance has an identical phone on the same plan, so keep that in mind when I refer to his phone.

     

    • It will not recognize updates. I frequently check for updates because they’re necessary, and I haven’t had a single update in the two years (timeline is a little sketchy :o) I have owned the phone. I go into settings and “about device” and check that way, but it always says my phone is up-to-date. That being said, I have the Lollipop 5.1.1 version and know it is not the latest version. Also, my fiance’s phone has updated numerous times.
    • I “break up” when attempting to make phone calls and text messages have to be sent numerous times before they will go through. I receive the “message failed to send” notification. It’s as if I have very poor service, which would make this make sense. But I don’t. I usually have, at the very minimum, two bars of 4G LTE. For a phone call, I get so frustrated I just hang up and use my fiance’s phone. I’m seated in the same spot, with the same service, but his works perfectly. For texts, I have to resend the message ten times before it finally goes through.

     

    I know I was long-winded, but if you help me, it would be GREATLY appreciated. You may tell me to do a factory reset, and if that’s the case, how do I keep everything the same? I know there’s an app for files, but I have passwords saved (that I can never remember) and a theme that I would prefer not to lose. There are many other things I would like to not lose, but that would be too long a list. Thank you. — Elizabeth

    Solution: Hi Elizabeth. That your phone has never been updated may be the main reason why the second issue occurs. Updates are provided not only to make cosmetic changes to the graphic interface but also to introduce “fixes” for known problems. We can’t be sure if the calling issue is caused by an outdated software but installing updates is usually a recommended solution in this case.

    Since your phone does not appear to receive any OTA (over-the-air) updates, meaning those pushed by carriers over their network, you can try to see if an update can be done via Samsung Smart Switch first. In your computer, download and install Smart Switch. Make sure that you also install Smart Switch in your phone afterwards. Then, follow the steps provided in this link on how to use Smart Switch. If there’s an available update for your device, Smart Switch should inform you about it. If that doesn’t happen, then you need to try factory reset first and see what happens after that.

    Before doing a factory reset, you can use Smart Switch to back your photos, videos, contacts, messages, etc. up. For passwords for your individual apps, it’s for you to find a way to reset them. Password recovery can vary by app or service so you want to do an inventory of your apps and list your credentials for each of them somewhere. You may need to contact the developer of the app or the service provider itself for support on this one. For example, if you can’t remember the password for your Facebook app, you’ll have to follow Facebook’s policy on how to recover or reset it.

    If your voice calling problem will continue after a factory reset and Android update installation, make sure to talk to your carrier about it.

    Problem 4: Galaxy S6 got hot and won’t turn on

    My Samsung Galaxy S6 was in my pocket and all of a sudden it started to get hot and when I went to look at it, I couldn’t get the screen to come on. I tried all the recommended solutions (power button & volume down keys together, etc) and still does not come on. I just have a blue blinking light and phone gets hot randomly. I should also mention that the screen is cracked but has been for a several months now. Is there anything I can do to fix this?

    Also, when I try the method of holding power key, volume up and home key sometimes it appears to be stuck trying to reboot. It just keeps making the sound it dies when normally powering on but no screen comes on. — Pokermilf333

    Solution: Hi Pokermilf333. There’s nothing more that you can do if the phone is unresponsive. There’s no software magic that you can do power a broken back on. If you’ve already tried all the different hardware button combinations (detailed below) and the phone remains unresponsive, you’ll need to have the hardware checked. Contact Samsung or bring it to an independent service center. There may be a battery or motherboard issue causing it to heat up and not turn on.

    For reference, there are the steps on how to do  different hardware button combinations and the follow up troubleshooting that you can do for each of them:

    Boot in Recovery mode:

    1. Charge the phone for at least 30 minutes.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
    6. You can either wipe the cache partition or do a factory reset when in this mode.

    Boot in Download Mode:

    1. Charge the phone for at least 30 minutes.
    2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
    3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
    4. Wait until the Download screen appears.
    5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
    6. Use Google to look for a guide on how to do it.

    Boot in safe mode:

    1. Charge the phone for at least 30 minutes.
    2. Press and hold the Power button.
    3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
    4. Continue holding the button until the phone finishes rebooting.
    5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
    6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

    Problem 5: Galaxy S6 won’t charge, screen stays black

    I have a Samsung Galaxy S6 and when I go to plug it in to charge, sometimes it charges, sometimes it vibrates like it will charge but then the screen goes black. And sometimes it doesn’t respond at all. I have tried using different outlets, chargers, and USB cables but seem to have the same amount of luck no matter what I change. Sometimes wiggling the USB cable into the charging port of the phone helps but other times it doesn’t. Thank you. — Hannah

    Solution: Hi Hannah. The phone’s charging port is most probably shot. If you’ve already tried a factory reset and there was no change at all, bring the phone to Samsung or to an independent service center.

    Problem 6: Galaxy S6 not receiving emails, keeps saying there’s not enough storage space

    My email app will not receive any emails. I tried to sign up to a forums website, and it sent a confirmation email, and when I looked, it didn’t receive it, or sync up, last sync up was months ago! And when I try to reload the list, it says that there’s not enough device storage, and I’ve already gotten rid of unneeded junk out of the data folder (In SD card, because I don’t have root and I don’t plan to). I even cleared the emails list, force stopped it, cleared cache, cleared data, still not enough device storage! — ERROR

    Solution: Hi Error. Make sure that there’s at least 1GB free storage space in your phone before you attempt to redownload your emails ago. This is more than enough for your future near-term incoming emails but may not be so when you consider that some updates can take a lot of MBs from time to time. If you want to check if it’s simply a storage space issue, consider doing a factory reset first (steps provided above), configure your email again, and see how it works. Be sure not to install any other app right after a factory reset. This way, you’ll know that there’s enough space in your device. There are other possible reasons for your problem of course so doing a factory reset first is a good baseline to give you an idea where the problem may lie.

    For example, the email you’re waiting for may simply be being forwarded to the spam or junk folder of your email account or email app. If you have a web version of your email, make sure to log in to it as well to check if the missing emails are being directed to the junk folder. Say, you have a Gmail account, simply open the phone browser, log in to your Gmail account, and check the Spam folder.

    Sometimes, third party app bug can cause other apps to behave erratically. If your email works after a factory reset but reverts to its problematic state after installing all your apps back, a third party app is most likely causing it.

    If you are paying for your email service, you can also contact the email service provider for support. There’s a chance that they may be blocking the domain of the email sender. Otherwise, they should help you figure out the cause of the problem.

    Problem 7: Galaxy S6 fast charging stops working after an update

    I upgraded my S6 a couple of weeks ago and it has started charging very slow. I first started with checking my charger since my husband also has a s6 and the charger is working just fine with his. I then placed the device in safe mode, same issue. Removed some apps that I had recently downloaded, same issue. Cleared the cache and the end result is a factory reset, nothing is working. One thing I have noticed is that before the factory “black” screen came up the install screen was there as it was installing an update, but seemed to fail as a caution sign came up. Could it be that what ever the update was failed and is causing this issue a few weeks later or something more? Please help! 6+ hours to charge my phone is driving me nuts. — Tanika

    Solution: Hi Tanika. In a lot of similar cases we encountered, fast charging issues are due to bad charging port. Yours may be an exception though so if you’re positive that the issue seems to coincidentally occur after an update, you can opt to flash the older Android version to check if your suspicion that the update may have caused this problem. Flashing requires modifying core system files so you want to be very careful when doing it, making sure that you find a good guide to walk you through the steps first. Using the correct version for your phone model is also a must. If your phone was working fine previously when it was running Android Marshmallow, then flash a Marshmallow version so you can compare how fast charging works.

    We don’t provide flashing guides in this blog so try to find a good one online.

    Flashing back the older Android version is not an solution but you may want to try it if you don’t want to send the phone in for repair or replacement.

    If reverting to the older firmware version won’t make a difference though, then you can bet that it’s a charging port problem.

    Problem 8: Galaxy S6 won’t install Nougat update

    Good day! I have been reading a lot of articles regarding the Nougat 7.0 update arriving to older phones. I own a Galaxy S6 edge but I am currently stuck with the Android 6.0.1 version. I check for available updates from time to time but there still isn’t an available update for my phone. I want to upgrade to the latest version badly. Hoping for a positive feedback. Thanks!        — Alexi

    Solution: Hi Alexi. With millions of newer Galaxy S7s and S8s at this time, it may time months for Samsung to roll out the latest updates to older models like the S6. Assuming your phone was never customized, rooted, or taken to another network, all you can do is to wait.

    If you want, you can also try to use Smart Switch to check for updates (see our suggestion for Elizabeth above). If you can’t update your phone via Smart Switch, which means that Samsung is not yet ready to release an update to your device, your other option is by manually installing the update via flashing. Keep in mind though that if your carrier is not yet ready to support an S6 running Nougat in their network, you may encounter problems as well. Sometimes, it’s the carrier that releases an update instead of Samsung so if their system is not configured to work with an S6 running the latest Android operating system, they may block your account or you may experience service interruptions. Be sure to check with them first to see if that’s the case or not.

    Problem 9: Galaxy S6 SMS become out of order after an update

    Since last update my text messages are out of order. My conversation in a text message is out of order. My phone is showing i have recent calls from June 18 2017. It’s not even June 2017. I just want my phone back the way it was before the update. There was nothing wrong with it before now it is a mess and I am really frustrated. — Linda

    Solution: Hi Linda. Make sure that your phone’s system time, date, and timezone are set correctly under Settings>General Management. Incorrect time and date is the usual reason why SMS conversations appear out of order.

    If that won’t fix the issue, make sure that you wipe the cache and data of your messaging app. Here’ s how:

    1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
    3. Once in there, click on an application.
    4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tapping Clear Data button will erase your messages so make sure to back things up before doing it.

    Finally, if the steps above won’t work at all, do a factory reset.

     


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    Galaxy Note 4 won’t connect to 4G network, headset won’t play any media, other issues

    Hello guys! Welcome to one of our #GalaxyNote4 posts for this week. As usual, we bring you more Note 4 problems and their respective solutions in this material so hopefully you’ll find it helpful.

     

    If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

    When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

    Below are specific topics we’re bringing for you today:

    Problem 1: LG headset connected to Note 4 won’t play any media

    Even though it says media and call are connected on my LG HBS760 headset, it will not play media. I was walking into work listening to an audio book and it just stopped. When I got in and looked at the audible app it still showed that it was playing but I couldn’t hear it. I called my daughter and was able to hear fine. I restarted both devices, disconnected/reconnected BT, unpaired/paired, turned media off and then back on with the device, removed the battery, tried other media apps, and whatever else I could find online and still the media does not sound on my headphones. When I first press play I can hear like muffled crack on my headset but still no sound. Unsure what is going on and why it stopped working out of nowhere. NY phone was secured in my purse and I was heading into work and instantly nothing. Please help me. — Kidztaylor

    Solution: Hi Kidztaylor. We don’t know of any instance a headset similar to the one you have decides to pick to block media content from being played. In all cases, the issue is either a total headset failure, or an unknown glitch in the phone  or  with an app. Since the basic approach of unpairing and re-pairing did not work, we suggest that you try the cache partition wipe first. This is to ensure that the system cache is deleted and replaced with a new one. Here’s how it’s done:

    1. Turn off the Galaxy Note 4 completely.
    2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
    3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
    4. When the Android System Recovery shows on the screen, release the Vol Up key.
    5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
    6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

    System cache is basically a set of temporary files that are used by Android to load apps efficiently. If these temporarily files get corrupted after an update or app installation, it may result to problems. Wiping the system cache won’t result to data loss but gets rebuilt over time so make sure that you continue using the phone as normal. The more the use it, the more efficient the system cache becomes.

    If wiping the system cache won’t work in this case though, you then want to try wiping the phone instead. That’s done by performing a factory reset. If you haven’t tried it before contacting us, be sure to do it. It should fix your problem. Follow the steps below:

    1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
    2. Turn off the Galaxy Note 4 completely.
    3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
    4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
    5. When the Android System Recovery shows on the screen, release the Vol Up key.
    6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
    7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
    8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
    9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

    If the headset still fails to play any media after wiping your phone with factory reset, connect the headset to another phone to see if it works or not. That’s the only way to see if the problem is headset-related or not. Alternatively, you can do this simple troubleshooting first before doing a cache partition wipe and factor reset on your Note 4.

    Problem 2: Galaxy Note 4 keeps rebooting, stuck in boot loop

    Hi. I found your site while troubleshooting trying to fix my Samsung Galaxy Note 4 stuck in a boot screen loop. At first I tried deleting the cache like you advised and it worked for about an hour. Now it’s stuck in the boot screen again and no other tricks are working. My question is will I be able to extract pictures in safe mode? I want to do a factory reset but I need the pictures on the phone! Any advice on how to do that? If I wasn’t clear please send a reply and I will gladly offer more Info. Thanks! — Equalmass

    Solution: Hi Equalmass. Yes, you should be able to transfer files in safe mode. If the phone won’t boot loop while in safe mode though, that’s an indication that a third party app is causing the problem. Be sure to uninstall apps one by one so you can observe how the works after each uninstall. This will be the only way to identify a problematic third party app.

    If your phone will continue to boot loop even when it’s on safe mode, you must then try to wipe the system cache and/or factory reset (steps provided above).

    Finally, if nothing will work at all, you should then try to flash the bootloader back to stock. There’s no guarantee that it will work in your case but it should be the last troubleshooting step that you can try in your end. Below are the sample steps on how to do it. Exact steps may be slightly different in your particular phone model so be sure to look for a good guide online. The steps we provide below are only for demonstration purposes:

    1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
    2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
    3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
    4. Proceed with the rest of the flashing procedure using the Odin program.
    5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
    6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
    7. Restart the phone once the procedure is finished.

    Problem 3: Galaxy Note 4 is dead, won’t power on

    Hello. I have a Galaxy Note 4. It has been dying at 25 percent for around months now. Recently, within the last 2 weeks, it has been going very slow, freezing, then rebooting regardless of a full charge. I got a message that said “Downloading, Do not turn off target.” This happened a total of 3 times (at different points in time). I removed many Apps, videos, and pictures from my phone in an attempt to clear up memory. I only had 2 GB of space free. I was able to free up an additional 4 GB, so I have 6 GB free on the phone. It still kept going slow, freezing, and rebooting.

    Well, this morning the thing just straight up died. It is on the charger, but is cold as ice. I’ve tried a soft reboot, a hard reboot (holding the power and volume buttons, or power home and volume) but nothing is working. The thing is just dead to the world. I’ve removed the battery and tried to reboot, and still nothing. WTF is up with this thing? My suspicion is that the phone is okay, but the battery is dead. Thoughts? I don’t know what Android Version I am running. — Anthony

    Solution: Hi Anthony. If your phone is totally unresponsive and does not turn on when doing different hardware button combinations, there’s very little that you can do about it. To see if it’s a USB cable or charger problem, make sure to use a different, known working cable and charger head. If nothing changes, replace the battery. If the phone remains dead, send it in for repair or replacement.

    Problem 4: AT&T Galaxy Note 4 can’t finish Android update, won’t factory reset

    I bought an AT & T Samsung Galaxy Note 4 from someone on Offer Up. Well I unlocked it from AT & T and it was working until yesterday. It began glitch in and wouldn’t allow me to use anything on the phone unless it was through an AT&T app. So I factory reset it. Now, since yesterday, my phone says it’s updating 59 of 82 apps. I don’t have that many apps on my phone. This morning it still stated the same thing. My phone is way slower and no matter what I do, it still remains the same. My service is through metroPCS. I don’t know if there is a free way to unlock completely, and get rid of AT&T apps and info or not. But please help me. — Desaree

    Solution: Hi Desaree. If this is an AT&T phone originally, that is, it was built by Samsung for AT&T, then the most that you can do is to network unlock it. By network unlock we mean changing some phone software settings in order for it to work with a non-AT&T network. Network unlocking though does not mean complete removal of AT&T software from the phone and replacing it with a different one. When your phone is network unlocked, only a small portion of the entire software is reconfigured. The phone is still essentially an AT&T phone, running an  AT&T software. Apps that were pre-installed together with the AT&T software can not be removed at all although you may be able to disable them. The most that you can do in this case is to reflash the device, meaning install an updated AT&T software or a custom software/ROM. You should not flash or install a metroPCS software in an AT&T phone. Doing so is a sure way of bricking your phone.

    Now, keep in mind that flashing or installing a new AT&T version on this phone will reconfigure the entire system, which means that you may have to pay a shop again to have it unlocked. This varies by phone models though so make sure to do more research about it. Try to visit websites and forums like XDA-Developers forum to get ideas how to flash your device. Each flashing guide varies by phone model and carrier so make sure that you have a good guide before doing it. Otherwise, you may be bricking your phone for good.

    Problem 5: Galaxy Note 4 charging port not working, won’t charge properly

    Phone not charging. Performed hard reset, soft reset, changed batteries, changed chargers and cords. All components previously mentioned work to charge (slow and fast charging). my wife’s phone which is exact same model. I wondered if it might be a worn out USB on the phone itself, but everytime I remove the battery and drain capacitor by holding the power button, then insert battery I can plug in the charger and it connects and begins to charge everytime. This happens with the Samsung battery only. Aftermarket battery produces a constant short buzz like it’s trying to start charging but never shows that its charging.

    I can also start the phone after it’s begun charging on the Samsung battery, but when I remove the charger and try to reinsert it, it does not charge.

    Also, everytime i connect it to my computer, the computer says it doesn’t recognize the USB device. I assume that rules out the bad USB on the phone. I feel like I’ve troubleshot this as far as I can go and hopefully ruled out hardware.

    Anyway, any advice you might have as to a software issue would be very helpful. Thanks very much. — Ryan

    Solution: Hi Ryan. Firstly, there’s a reason why Samsung discourages users from using  non-Samsung batteries. If the phone appears to charge only when using a Samsung battery is in, that should be more than enough indicator for you that something is not right.

    Secondly, Android troubleshooting at an end-user’s level is simple. If you’ve already tried all the basic software troubleshooting steps like cache partition wipe, booting and observing in safe mode, and factory reset, it’s very likely that the issue is due to bad hardware, which is usually beyond an average user’s ability to fix. There’s no direct way to test if a charging port works properly or not unless you dismantle the phone and check this specific hardware with a set of diagnostics tools. If a new battery (from Samsung) won’t fix the current problem, stop looking for answers. Simply bring it to Samsung or to your carrier’s shop so it can be repaired or replaced.

    Problem 6: Galaxy Note 4 won’t connect to 4G network

    I own a Samsung Galaxy Note 4 and have my service through AT&T but through a StraightTalk Plan. When I first switched from contract to prepaid my phone has the 4G showing and I was able to access the internet from anywhere. Even when I wasn’t connected to WiFi. For about 6 months now I have not had that capability for some reason. I’ve tried calling StraightTalk to see if it has something to do with their Plan but can never get anyone to stay on the line long enough to help me. What would be causing this to happen? Please any information would be greatly appreciated. — Belinda

    Solution: Hi Belinda. We’re not familiar with your StraightTalk Plan and what services it covers so if the only different thing you did prior to noticing this issue was to switch from postpaid to prepaid, then we’re afraid the best thing that you can do is to talk to them. If you’ve already tried to selecting 4G network and restarted the phone, then there’s nothing more that you can do. In some rare cases, asking for new SIM card reportedly work in fixing an issue similar to yours so you can also try that if you want.  Kindly work with your carrier for more assistance.

    Problem 7: Galaxy Note 4 charging cable is not working, won’t charge when using USB cable

    Hello. My Galaxy Note 4 just suddenly stopped charging. i bought a new charger from Verizon because i lost the original cord that came with the phone. i kept the part that goes into the outlet and you attach a cord to it. so i bought a new USB charging cord from verizon and my phone has been charging great for a couple months now and now for some reason it won’t charge my phone, my battery drains really fast off of the charger, but will charge great if i use a different cord attached to the part that goes into the outlet. could you help me figure this out?

    I don’t know how it could be charging just fine, but then when i hook up the cord i bought that was working just fine for two months it al of a sudden doesn’t work. Then when i take the phone of the charger when i charge it with other things the battery drains like crazy.

    My phone also started vibrating like crazy then it started to flash the low battery sign at 10 percent every 10 seconds. i performed a reboot and deleted my unwanted pictures and videos. I also installed Ampere and it said my battery was good. is it my battery or just the charging cord? (confusing i know lol). –Jamielee

    Solution: Hi Jamielee. Although it’s not common, a bad USB cord causing some charging problems can happen. We don’t know how you take care of this cord or under what type of environment you subject it to but based on your problem description, it’s just a cord problem. If you can see any signs of physical damage on the cord anywhere, then it’s possible that the fine wires inside the plastic covering may be cut or disconnected.

    To prevent damaging a USB charging cable, here are some tips:

    1. Don’t pull out the cable by holding at the middle part. Always plug in and plug out the cable by holding the connecting part near the base of the connector.
    2. Minimize bending the cable as much as possible. Be sure to pack the cable properly.
    3. The critical parts of a charging cable are the ones at both tips. Make sure to take care of both ends to extend the life expectancy of the cable.
    4. Do not expose the cable to temperature extremes. Too much heat may melt the wire or weaken the plastic coating. Too much cold may cause the wires to snap as well.
    5. In general, take care of the cable just like how you take care of your phone. If you don’t do that, you can’t expect it last long enough.

    In case your charging cable looks perfect and you have been doing the items above all along, then simply replace it.

    Problem 8: Galaxy Note 4 screen cracked, won’t turn on

    Hi There. I dropped my Samsung Galaxy Note 4 a few months ago and the first layer of screen cracked, but the touch is still working. I had a screen protector put on since. Today when I wasn’t using the phone, the screen went to lock status automatically, then when I touched Home button, the screen went to black with yellow and green lines, no button will work. So I tried to pull the battery out, press Power and Home and Volume Up button to drain the cache battery then put the battery on, press Power button again. the same thing happened. just took a much longer time to show the screen with lines. I had notification before that my phone storage was low, but I haven’t backed up the data yet, so can’t perform a factory reset. Can you please advise what I should do? Thank you. — FU

    Solution: Hi FU. If you never had the screen replaced after you dropped the phone before, then this problem may be the result of that. Putting a screen protector in an already damaged screen won’t make it any better. In fact, it can only get worse. If you don’t want to lose data on this phone, bring it a good electronics shop so the phone’s screen can be replaced without wiping the storage device. There’s no magic software troubleshooting or solution that can fix a broken screen.

    Problem 9: Galaxy Note 4 stuck in T-Mobile logo screen

    I have an Samsung Galaxy Note 4, it is disconnected. It was working fine. My daughter used it for Youtube and one night it died. So i charged it overnight and the next morning i tried turning it on and it turns on but completely? What i mean is that it turns on and it says Samsung Galaxy Note 4. Tthen it changes to a colourful Samsung and from there it turns to a white screen that says T-Mobile 4G LTE and it stays there. It won’t change to the home screen at all. I tried to reboot it and nothing seemed to work. Can i get some help please i need to save all of my daughters baby pics! Thanks in advance. — Nancy

    Solution: Hi Nancy. Try to boot the phone to Recovery mode first so you can try to wipe the cache partition. If wiping the cache partition won’t work, then we’re afraid you really have to try a factory reset on this one. We know you don’t want that but it’s the next logical step in this case. To boot to recovery, follow these steps:

    1. Turn off the phone.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
    6. You can either wipe the cache partition or do a factory reset when in this mode.

    Although the chances that it’ll help, you can also try to see if you can boot the phone to safe mode. While in this mode, you should be able to create a backup of your files if your phone will stay on long enough. Safe mode will block third party apps and services though so you will only be able to use pre-installed apps. To boot to safe mode, follow these steps:

    1. Press and hold the Power button.
    2. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
    3. Continue holding the button until the phone finishes rebooting.
    4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
    5. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

    If a factory reset won’t fix the problem at all, send the phone in for repair or replacement.

     


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    How to fix your Samsung Galaxy A7 (2017) that won’t turn on [Troubleshooting Guide]

    We have received a lot messages from our readers who own the Samsung Galaxy A7 and while we’ve already addressed the not charging issue in a separate post, we find it necessary to address the issue involving some A7s that reportedly won’t turn on anymore.

    Power-related concerns are among the most common problems we received from our readers since 2012. It’s because most users start to panic if their phones won’t turn on or charge and we understand why. That’s the reason we publish posts like this because know thousands of people need our help and advice.

    In this post, I will be tackling the the “not turning on” problem with the Galaxy A7. We will try to look into every possibility and rule them out one by one until we arrive at a point where we can easily tell what the cause is and what you need to do as a user to fix the problem. If you’re one of the owners of this phone and are currently bugged by a similar issue, then continue reading below as this article maybe of great help to you.

    But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

    How to troubleshoot your Galaxy A7 that no longer powers on

    Aside from other possibilities, there are two that often cause this kind of problem; either it’s hardware problem or an issue with the firmware. But then of course, we don’t know why your phone won’t turn on anymore that’s why we need to troubleshoot. Try to read the problem sent by one of our readers below as it describes how this issue occurred…

    Problem: Hello. First of all, thank you for fixing my problem a couple of months ago. I was using the Galaxy S6 back then when I encountered the problem and you guys provided me with a solution that actually worked. Thanks for that. Now I need another advice from you since I just got a Galaxy A7 in May and now it seems like it won’t turn on anymore. I mean the screen is black and the phone won’t respond no matter what I do. I already tried charging it thinking it might just be a problem caused low battery but it didn’t charge either. I’m a bit worried about it since the phone is barely a couple of months old and I’ve taken care of it ever since I bought it. Can you guys help me out. Thanks.

    Troubleshooting: The purpose of this troubleshooting guide is for us to know if this problem is minor and if we can fix it on our own. There are times when the problem is beyond our league and we have to seek assistance from a technician who can do further tests without voiding the warranty.

    Before we begin, please remember that the problem with your phone is that it no longer powers on. So, if we can make it turn on, then problem solved. The thing is, there’s only so much we can do about a phone that won’t power up. So, we can only attempt to do some things just to see if the phone responds. With all that being said, here’s what I suggest you do:

    Step 1: Do the soft reset on your Galaxy A7

    The first thing I want you to do is Forced Reboot, which is also known as soft reset. It is the same as the battery pull procedure we often do to phones with removable battery but since your A7 has a non-removable battery, then you have to do this.

    Press and hold the Volume Down and the Power keys together for 10 seconds and your phone may reboot normally. That is if the problem is caused by a glitch in the system that caused the phone to crash and if the phone still has enough battery left.

    If this problem started without apparent reason, this might be the only thing you need to do to bring your phone back to life. However, if the it still won’t respond after this, then move on to the next step.

    Step 2: Connect it to the charger and do the soft reset again

    Plug your charger to the wall outlet that you know works and then connect your phone. I understand you said you already tried charging your phone but it won’t respond but please do this. Once plugged in, press and hold the Volume Down and Power keys together for 10 seconds to see if the phone responds this time.

    The reason why we have to do this is that there’s a possibility that the system crashed and that the battery was all drained. In this case, the phone won’t respond no matter how many times you press the Power key. It won’t also respond even if soft reset is done simply because there’s no battery left to power up all its components as well as load the firmware.

    So, we give your phone a stable power source and even if it doesn’t respond to the charger, you have to do the soft reset procedure again to see if it turns on this time. If the phone still won’t respond after this, then leave it plugged in for 10 minutes but from time to time, check if it’s heating up because it does, then there’s a problem with the hardware and you need to unplug the phone from the charger and immediately bring it to the tech.

    Step 3: Attempt to boot it up in Safe mode

    You only have to continue troubleshooting if your phone doesn’t heat if charged. After leaving it plugged in for at least ten minutes, you have to try to bring it back to life by attempting to boot it up in a different environment.

    By booting your phone up in safe mode, you’re actually disabling all third-party apps. There’s always a possibility that the problem is caused by one of the app you installed on your phone. It might have been crashing a lot and caused some conflicts in the system that also resulted to a system crash.

    Here are the steps on how to start your phone up in safe mode:

    1. Press and hold the Power key past the model name screen.
    2. When “SAMSUNG” appears on the screen, release the Power key.
    3. Immediately after releasing the Power key, press and hold the Volume down key.
    4. Continue to hold the Volume down key until the device finishes restarting.
    5. Safe mode will display in the bottom left corner of the screen.
    6. Release the Volume down key when you see Safe Mode.
    7. Uninstall apps that are causing a problem.

    Assuming the phone started up in safe mode, then we’re halfway to fixing the problem. We just need to find the apps that might be causing the problem and if you already have a suspect, the first thing you should do is try to update all apps in your phone. Then reset the apps you suspect one by one and if the problem still won’t boot up in normal mode, you have to uninstall them. At this point though, the problem is reduced from “won’t turn on” to “won’t boot up.”

    How to update apps on your Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Play Store.
    3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
    4. Choose one of the following options:
      • Tap Update [xx] to update all applications with updates available.
      • Tap an individual application and then tap Update to update a single application.

    How to clear apps caches and data on your Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap Storage.
    5. Tap Clear data and then tap OK.
    6. Tap Clear cache.

    How to uninstall applications from your Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap the desired application.
    5. Tap Uninstall.
    6. Tap Uninstall again to confirm.

    However, if the phone doesn’t boot up in safe mode, then you have to move on to the next step.

    Step 4: Attempt to start your phone up in Recovery mode

    Your phone has a fail-safe that if the firmware fails to load all necessary files and services and gets stuck during boot up, you will still be able to run it in Android system recovery environment wherein the usual Android interface won’t be loaded. This environment is what we often call Recovery mode. The moment your phone boots up in this mode, you can already reset assured that the hardware is fine and that the problem is actually just in the system. In this mode, you can do a couple of things: first, you have to wipe the cache partition and if that won’t work, you have to do the Master reset.

    How to wipe Galaxy A7 cache partition

    Wiping the cache partition actually means you’re deleting all system caches created by the firmware. Once deleted, the phone will rebuild them when it boots up. If one of those files caused the problem, then this is the only thing you need to do. Here are the steps on how to boot up in recovery mode and wipe cache partition:

    1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    3. Press the Volume down key several times to highlight “wipe cache partition”.
    4. Press Power button to select.
    5. Press the Volume down key to highlight “yes” and press the Power key to select.
    6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
    7. Press the Power key to restart the device.

    If the phone failed to start in recovery mode or if wiping the cache partition wasn’t enough to make it work normally again, then you have to reset it.

    How to Master Reset your Galaxy A7

    You have to do this if your phone can successfully boot up in recovery mode but the problem wasn’t fixed by wiping the cache partition. It’s very effective in addressing almost all system related issues but there’s a catch: you will lose all your personal files and data. At this point though, you have no other choice…

    1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    3. Press the Volume down key several times to highlight “wipe data / factory reset.
    4. Press Power button to select.
    5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    6. Press Power button to select and start the master reset.
    7. When the master reset is complete, “Reboot system now” is highlighted.
    8. Press the Power key to restart the device.

    If the problem still persists after this, then you have no other option but to bring your phone to the shop and let the tech fix it for you.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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    How to fix your Samsung Galaxy A7 (2017) that won’t charge [Troubleshooting Guide]

    The Samsung Galaxy A7 is probably one of the best mid-range devices available in the market today as Samsung beefed it up with really impressive specs and features. However, just like any other smartphones, it’s not free from problems and errors and since this model already existed since 2015 (with new editions released each year), we have already received quite a lot of complaints from users who encountered problems while using it. Among the issues we received are power-related problems like not charging and not turning on.

    In this post, I will deal with the not charging problem of the Galaxy A7 since charging is one of the most important processes that need to work no matter what. This phone has a monster battery (3600 mAh) and it could last for a few days if used for texting, calling and browsing. But such hardware will be rendered useless if the device won’t charge. So, let’s try to take a closer look into this problem to know if there’s something we can do about it.

    We will try to take into consideration the possibilities and rule out each of them until we arrive at a point wherein it would be a lot easier for us to determine what the cause of the problem is. If you own a phone like this and are currently bugged by a similar problem, then continue reading below as this post may be able to help you.

    But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

    How to troubleshoot your Galaxy A7 that no longer charges

    Charging problems are often complicated as it may be due to an issue in the hardware or perhaps, the firmware is having some problems as well. The most challenging part is to determine which is which and that’s what this post is all about. Before we proceed with the steps, try to read one of the problems that best describes this issue…

    Problem: Hello droid guy. I have a Galaxy A7 smartphone I bought in March this year. I didn’t have any issues since then but recently my phone just stopped charging and I don’t have a clue why it’s doing this. As of now, I only have 8% battery so I may not have that much time before the phone turns off due to lack of power. If you guys can help me with this, please do as I have a lot of things stored in my phone. I would surely appreciate your effort. Thanks.

    Troubleshooting: At this point, your best bet is to bring the phone to the store and let the tech take a look at it. That’s what users should do especially that your phone still has a warranty. But of course, for those who need to travel for a few hours just to reach the nearest shop, we do recommend some basic troubleshooting below to see if you can fix the problem on your own without having to spend a few hours on the road and to save you from a lot of trouble explaining to the next what the problem with your phone is. Try to go through the steps and see if one of them fixes the problem.

    Step 1: Reboot your phone in Safe mode and charge

    Before we actually do something, I just want to know if this problem is caused by one of the apps you installed or downloaded. We’ve seen a lot of issues that led to this problem that were caused by some apps. It is imperative you do this step first because if this is the case with your phone, then you can fix the problem easily.

    Now, this is how you run your Galaxy A7 in Safe mode…

    1. Turn the device off.
    2. Press and hold the Power key past the model name screen.
    3. When “SAMSUNG” appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see Safe Mode.

    While your device is in this state, try to connect it to the charger that’s plugged into the wall outlet that you know works. If it does charge in this mode, then our suspicion that one or some of the third-party apps is causing the problem. You then need to find that app, clear its cache and data or uninstall it. I don’t know what the apps you recently installed were but you should start from there. You may need to do uninstall more than one app to fix this issue.

    How to clear app cache and data on Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap Storage.
    5. Tap Clear data and then tap OK.
    6. Tap Clear cache.

    How to uninstall apps from the Galaxy A7

    1. From the Home screen, tap the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
    4. Tap the desired application.
    5. Tap Uninstall.
    6. Tap Uninstall again to confirm.

    By the way, if your phone charges fine in safe mode, I suggest you let it fully-charge first before doing any troubleshooting procedures just to make sure you won’t run out of battery.

    Step 2: Turn your phone off and try to charge it

    You need to do this if your phone still won’t charge even in safe mode. This won’t fix the issue but will give you an idea as early as now if the problem is with the hardware. It’s also one way of replenishing the battery faster as there would be no interference from the firmware and apps that run when the phone is turned on.

    The if the problem is only with the firmware, then the phone should be able to charge properly if it’s turned off. If the phone charges while powered down, then allow it to charge its battery before continuing your troubleshooting.

    Assuming you’ve already fully-charged your phone, keep it plugged in and then turn it on to see if it continues to trickle charge. If the charging stops, then at this point you need to reset your phone because clearly the charging stopped when the firmware started running. But before the reset, you need to backup your files and data as they will be deleted and then follow these steps:

    1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
    2. From the Home screen, tap the Apps tray.
    3. Tap Settings > Cloud and accounts.
    4. Tap Backup and restore.
    5. If desired, tap Back up my data to move the slider to ON or OFF.
    6. If desired, tap Restore to move the slider to ON or OFF.
    7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
    8. Tap Reset.
    9. If you have screen lock turned on, enter your credentials.
    10. Tap Continue.
    11. Tap Delete all.

    However, if your phone still refuses to charge even if it’s powered down, move on the next step.

    Step 3: Connect your phone to a computer to see if it gets detected

    This step is actually hitting two birds with one stone as you could determine if the problem is with the charger or the cable. All you need is a desktop computer or a laptop.

    Computers produce not more than 1 Ampere of electric current while your phone’s charger usually produces at least 2 Amps for normal charging but 1 Amp of current would be enough to make your phone responds to it. So, if it does recognize it’s being attached to a computer and shows the charging icon, then the problem is with your charger because clearly, your phone still charges.

    However, if it doesn’t get detected by your computer and it doesn’t show the charging icon, then there’s a possibility that the problem is with the cable. But before we actually make it as our conclusion, try to check both ends of the cable to see if there’s some kind of lint, debris or any obstruction that may prevent proper contact between connectors. Also check your phone’s charging port for the same reason. If you see something in the port, try to clean it out using a cotton swab or give it a blast of compressed air.

    If the port shows no sign of obstruction, then move on to the next step.

    Step 4: Reset your phone

    If the problem started without apparent reason and that using new charger didn’t help, then it’s time to reset your phone. However, try to backup your important files and data if possible and after which, try these steps:

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe data / factory reset.
    5. Press Power button to select.
    6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    7. Press Power button to select and start the master reset.
    8. When the master reset is complete, “Reboot system now” is highlighted.
    9. Press the Power key to restart the device.

    After this and the phone is still not charging, bring it to the shop and let the tech handle the problem for you.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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    How to fix your Samsung Galaxy S7 Edge that keeps getting disconnected from Wi-Fi after Nougat update [Troubleshooting Guide]

    Internet-related problems have been haunting a lot of Samsung Galaxy S7 Edge owners after the roll out of the Android Nougat update. While these problems occur after the update, we really cannot immediately tell if it’s an issue with the firmware itself, although that could also be possible. Among the issues sent by our readers is the constant disconnection from the Wi-Fi hotspot of some of the S7 Edge units that are now running Nougat firmware.

    I will be tackling this issue in this post and we’ll try to troubleshoot your phone so as to know what the problem really is, why it occurs and what we needs to be done to fix it. We will try to take into consideration every possibility and rule them out one by one until we arrive at a point wherein we can easy determine the cause. So, if you own this phone and are currently bugged by a similar concern, continue reading below as this post may be able to help you.

    But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

    How to troubleshoot Galaxy S7 Edge that keeps disconnecting from Wifi

    Problem: Galaxy S7 Edge keeps on disconnecting from Wi-Fi then trying to connect, connects then disconnects and so on. This has only happened since the nougat system update. Is OK at home but lots of places which used to be fine are now not. Tried installing different apps but nothing is working.

    Solution: If this problem started shortly after the update, then it’s very much possible that some of the files that system is using got corrupted or may now be obsolete since an update from Marshmallow to Nougat is a major one. Big updates may change the phone’s system architecture and it may need to create new caches and other files to run properly. While some files get automatically replaced during updates. There are those that aren’t and these might be the reason why your phone keeps getting disconnected from the Wi-Fi hotspot it’s connected to.

    Step 1: Try to boot it in Safe mode and observe if the phone still disconnects

    Booting your phone up in safe mode will temporarily disable all third-party apps so if one of them is causing the problem, your phone’s Wi-Fi connection may work without any issues while it’s in this mode. You to remember though that this method won’t fix the problem but will give you an idea what the cause is. So, if your phone is able to connect while in this state, then there is an app that caused the problem. Here’s how you start your phone up safe mode:

    1. Press and hold the Power key.
    2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
    3. Continue holding the Volume Down button until the device finishes rebooting.
    4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

    While in this state, try connecting the device to your home Wi-Fi and see if it can connect. If the phone still disconnects randomly or frequently, then you might be facing a more serious firmware issue. However, if the problem got fixed, then our suspicion that one or some of the apps you installed is causing the problem. You have to find that app and try to update it first, then move on to resetting it by clearing the cache and data and uninstall it if the problem remains after doing the previous steps. Here’s how you do those things…

    How to update apps install on your Galaxy S7 Edge

    1. From any Home screen, tap the Apps icon.
    2. Tap Play Store.
    3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
    4. Choose one of the following options:
      • Tap Update [xx] to update all applications with updates available.
      • Tap an individual application and then tap Update to update a single application.

    How to reset apps by clearing their caches and data

    1. From any Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
    5. Tap Storage.
    6. Tap Clear data and then tap OK.
    7. Tap Clear cache.

    How to uninstall an application from your Galaxy S7 Edge

    1. From any Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
    5. Tap Uninstall.
    6. Tap Uninstall again to confirm.

    RELATED POSTS:

    Step 2: Delete the System Cache Partition

    For the device that has been recently updated, it is not far that caches will become obsolete or corrupted. So, at this moment we will have to verify what really triggered the problem on your phone by deleting the old system caches. But since we cannot erase the caches one by one all we need to do is to clear the cache directory so that in the next boot up all of it will be replaced by new ones.

    Please note you only have to do this if the Wi-fi still gets disconnected while in safe mode or if the problem remained after doing the previous step. Here’s how you boot your phone up in Recovery mode and wipe the cache partition:

    1. Turn off the phone.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

    Once the phone has successfully rebooted, try to connect to your Wi-Fi hotspot and observe if it still gets disconnected. If the problem still persists, then try doing the next step prior to resetting your phone.

    Step 3: Reset all network settings

    Since your phone is obviously having problems with its connection, we have to reset all its network settings to bring it back to out of box factory defaults. If the problem is caused by incorrect settings, then this step will surely fix the problem. But before doing so, let me just tell you that this will do the following:

    • Stored Wi-Fi networks will be deleted.
    • Paired Bluetooth devices will be deleted.
    • Background data sync settings will be turned on.
    • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
    • Network selection mode will be set to automatic.

    And the following connection status will be brought back to their defaults which are…

    • Airplane mode: OFF
    • Bluetooth: OFF
    • Data roaming: OFF
    • Mobile hotspot: OFF
    • VPN: OFF
    • Mobile data: ON
    • Wi-Fi: OFF

    Now, here’s how you reset all network settings of your phone…

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Settings > General Management > Reset > Reset network settings.
    3. Tap Reset settings.
    4. If you have set up a PIN, enter it.
    5. Tap Reset settings. Once complete a confirmation window will appear.

    After this, turn the Wi-Fi connection back on and let your device scan for available hotspots, then reconnect to the network you used to connect and continue your observation. If the problem remained, then it’s time to reset your device.

    Step 4: Backup your files and reset your Galaxy S7 Edge

    The purpose of doing this procedure is to bring back the device to its factory default settings and to eliminate any bugs that your phone might have acquired during and after the upgrade. But the downside for this method is that the files and data you stored in your phone’s internal storage will be wiped out. So, prior to the reset, we suggest that you backup all your important files by transferring it to the SD card or computer. After which, disable the Factory Reset Protection (FRP) so that you won’t be locked out of your device after the reset.

    How to disable FRP on your Galaxy S7 Edge

    1. From any Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Cloud and accounts.
    4. Tap Accounts.
    5. Tap Google.
    6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
    7. Tap Menu.
    8. Tap Remove account.
    9. Tap REMOVE ACCOUNT.

    How to reset your Samsung Galaxy S7 Edge

    There are, at least, two ways you can reset your phone and first one is by starting your phone up in recovery mode and the second one is from the settings menu…

    1. Turn off your Samsung Galaxy S7 Edge.
    2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
    3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
    5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
    6. Once highlighted, you may press the Power key to select it.
    7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
    8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    9. The phone will now reboot longer than usual.

    And this is how to reset your phone from the Settings menu..

    1. From any Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Cloud and accounts.
    4. Tap Backup and reset.
    5. If desired, tap Back up my data to move the slider to ON or OFF.
    6. If desired, tap Restore to move the slider to ON or OFF.
    7. Tap the back key twice to return to the Settings menu, then tap General Management.
    8. Tap Reset.
    9. Tap Factory data reset.
    10. Tap Reset device.
    11. If you have screen lock turned on, enter your PIN or password.
    12. Tap Continue.
    13. Tap Delete all.

    I hope that your problem gets fixed by this troubleshooting guide. But in the event that it continues to bug you after doing all this, it’s time to bring your device to the shop and let the tech handle the problem. After all, it’s their job to fix complicated issues, our job is to give you the “first aid” and as far as basic troubleshooting is concerned, you’ve already done your part.

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