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How to Fix “Unfortunately the Process.com.android.phone Has Stopped”

If you are seeing the error message “Unfortunately the process.com.android.phone has stopped” after you installed a new ROM or updated your firmware, there actually a couple of ways to fix it.

READ ALSO: Fix Samsung Galaxy S5 “Unfortunately, the process com.android.phone has stopped” error

The error message is triggered by the phone or SIM toolkit application. So, if you are constantly getting the “Unfortunately the process.com.android.phone has stopped” error, here are ways to fix your device:

1. Clear Cache and Data of the Phone App

To access this option, go to Settings. Then, select Apps. Tap the All tab so that all the apps of your device will be displayed in a column. Scroll down until you see “Phone” or an option similar to it. Tap it, followed by selecting the “Clear Cache” option. If the problem persists, repeat the steps and include “Clear Data” in your actions. Reboot your phone for the changes to take effect.

2. Clear Cache and Data of the SIM Toolkit

Repeat the steps shown above. But this time, choose SIM toolkit from the list of apps under the All tab.

3. Fix Using Custom Recovery

Install the latest AROMA file manager, which can be found in the XDA website. Use it to delete the cache or temporary folder of “Phone” as well as the SIM toolkit app. Reboot your device for the changes to take effect.

4. Do a Factory Reset

As a last resort, backup your data and perform a Factory Reset. To do this, shut down your device normally. Next, hold down the Volume Up, Home and Power keys altogether until the phone vibrates. Once it vibrates, let go of the Power key but keep your fingers pressed on the rest. However, once you see the Android logo, let go. From there, backup and do a Factory Reset.

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47 Comments

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  1. Wow! This really worked. The stuff has been giving me problem for up to 24hrs now and I just followed the steps and it worked. I’m grateful

  2. Wow! This really worked. The com.android.phone has been giving me problem for like 24hrs now, I just followed the laid down steps and it worked. I’m so grateful

  3. You have become the love of my life mouah… Thanks a million saved me every thing the first option worked infinix x551

  4. my tablet samsung 4 keeps on saying unfortunately, the process com. android. phone has stopped.

  5. The message pops up every 2-3 seconds requiring me to hit “ok” and then reboots, preventing me from doing any of this. Any suggestions?

  6. Mine is itel inote model #1352 phone.
    All the process above did not work, the “unfortunately the process com.android.phone has stopped” is not even allowing me to input password. Sincerely I can do nothing with the phone, please help.

  7. I did all the above things but there is no use. Still my phone is showing the same error “unfortunately the process.com.android.phone has stopped”. Please do the needful.
    Thanks in advance.

  8. my phone was stop while I was listening to music online, and then when I turn it on, it doesnt work saying that the .process.com.android ( I cannot remember exactly the word) is stop working, until now I don’t know what to do with that. I need some help for my study tools are all at my phone. I tried to reset it, reboot but it doesn’t work well. 🙁

  9. Facing same problem in my intex aqua but it is not detecting sim card is it obivious in this situation

  10. by the App Setting of my phone wouldn’t open as well… what will i do with it?! i already tried flashing it, it still doesn’t work… my phone is samsung galaxy A9…

  11. I have tried to do the above as in holding the keys down,it still shuts down within 10 seconds and although I saw the screen to reboot it would not respond ,so now it is still not working and in safe mode.i have a pixi alcatel can anyone help me fix it?

  12. Hello… my namen Angel Arce i just have problem my samsung Luna connect sorenson ntouch comunicate deaf ok problem show said “unfortunately ntouch Mobile has stopped how help me fix

  13. I have an ereader tablet, which is ericcson, i have done everything above, but it is still coming up with android.process stopped etc….. i have gone to apps, etc, done all that and it is still coming up…..every time i go to google play store to update or install an app the same old thing comes up, ‘android stopped process’ etc…… so i can’t even upload any apps. i have done everything now, started from scratch, put in all my old apps, facebook won’t even let me update as the message comes up and covers the actual download percentage, so when i click on OK again to clear that dam message, it automatically goes back to the home screen, so i can’t even upload any apps at all

  14. i have a smart ultra 6 phone nd i have tryed to fix it myself but nothing is working. What should i do next???

  15. I had this problem on an HTC One M8. I tried a lot of things and finally I was able to get to the Phone app in the App Settings. ALL of the permissions for the phone app had gone away. As soon as I toggled back the permissions this error went away. Good luck.

  16. i tried . but i did not find tool kits on the list..when i opt for factory reset again after some time it ended with the same old message. this problem started when i forgot (?) my phone security code. to enter right code it gave me 30 chances. all the codes i remember for 24 times and stopped. later this Phone Has Stopped error coming. my mobile is LG K 10 LTE/ K420 ds

  17. i have done all the above methods but it is not solved the problem Unfortunately, the process com.android.phone has stopped.’ my phone is yureka plus , please tell me the solution

  18. I get this message only when trying to stop a short code service. All other messages are ok I have tried the data and cache clearing.but still get this message. Don’t know what else to do

  19. Comment*I tried everything and it still shows the same thing …….need help asap don’t know what to do anymore
    phone type fondi T602B tablet

  20. Sir I do all type of method but my mobile will not work my mobile name HISENSE HSL691 please help me sir

  21. Adil Akram
    July 5, 2015 at 6:52 am

    Take out the SIM card from phone, it will not restart.
    It worked .Thanks Adil

  22. how to fix when enter sim card in device receive an error message unfortunately the process com.android.phone has stopped what to do please answer me quickly

  23. The problem with mine it is a brand new asus zenpad running android and I cannot access the pad because I get this message soon as I start the pad, So how do I get to settings??

  24. I tried clearing caches and data. Nothing worked. Finally did a factory reset and I’m back in business. Thank goodness most of my info was on an SD card and I was able to back up my contacts before pulling the trigger. Thanks for the help. I would’ve chucked the phone otherwise.

  25. Just got this issue on a stock LG V10. My issue is after a little bit, when trying to go to the menus to clear the cache, the phone restarts. I’m trying a factory reset in hopes it works but I had to reset my Google account so I won’t know until tomorrow.

  26. i tried but nothing change?
    my friend said that i need to openline it in technician…

  27. I had the same error (Unfortunately the Process.com.android.phone Has Stopped) with a Samsung S5 Neo that we had installed a new SIM for. The phone was locked to Bell/Virgin (Telus network in our area), and the SIM was for 7 Eleven Speakout (Rogers network). Whenever the SIM was inserted, this error message would appear every couple seconds. We had unlocked the phone at Cellunlocker.net, but the unlock prompt would not appear. Resolved by inserting a Telus SIM from another phone, which immediately then requested the unlock code, which was successful. Then inserted the Speakout SIM, and the phone has worked perfectly ever since.

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