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Galaxy Note 5 won’t detect SIM card, SD card, only charges when it’s on, other issues

Welcome back to another #GalaxyNote5 article. Here’s another batch of Note 5 issues that we’ve collected so far. We will be posting more Note 5 articles in the coming weeks so please keep an eye on them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 overheats when charging, won’t charge

I have tried all methods on this site for my Note 5 several times. My issue is when I plug in the charger it flashes charging bolt, vibrates, and does not charge.

Also charge number fluctuates drastically. Example when shows 100%, can tap settings, then close out charge drops to low 80’s high 70’s percent charge. Plus has been running very hot, almost can not hold it. Any information is appreciated. Thanks. — Raymond

Solution: Hi Raymond. Taking all these symptoms together usually means there’s a bad hardware causing them. If you’ve already tried using another known working charger before, or has attempted a factory reset without any positive result, that’s a confirmation of our hunch. Contact Samsung or your carrier so you can send the phone in.

For reference, here are the steps on how to factory reset your Note 5:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 2: Files got corrupted when transferred from a Galaxy Note 5 to SD card

Hi chaps n lasses. I am the happy (well, until yesterday) owner of a Samsung Galaxy Note 5. I ran out of on-board storage space which meant I could not install the latest software updates or take many more videos or pics. So I purchased a Micro SD HC 128GB card to move my videos and 973 photographs to. It took a while but about 30% of the videos moved successfully to the SD card. The remaining 70% moved but corrupted. The images all moved but corrupted completely. In a panic I moved them back to the Device storage location but they were still inaccessible, the error message of “Unable to find an application to perform this operation”. The images were not stored in any other location and, as such, as irreplaceable. Can you help please please please? Many thanks and hope to hear from you. Kindest regards and have a great weekend. — Patrick

Solution: Hi Patrick. We can’t undo what you did on your phone (actually, nobody can) so that means all those corrupted data will be remain as such. There’s no software trick to reverse what happened, or to “uncorrupt” corrupted files.

If you think those files are worth a few hundred dollars to recover, try to look for companies that specializes in data recovery. There’s no guarantee that they can recover everything but there may be a chance that some important files may still be recoverable in the device. Make sure not to use the phone or the SD card to avoid overwriting sectors where bits and pieces of your files reside.

File or data recovery is a tricky business and does not always guarantee that you’ll be able to get all your files back. And it’s not cheap. It requires specialized software and highly skilled technicians so you can expect to shed hundreds of dollars for an unguaranteed procedure. If money is not an issue though, we highly recommend that you try it.

Problem 3: Galaxy Note 5 won’t detect SIM card

Hi. I have just bought Samsung Galaxy Note 5 online and since i received yesterday and inserted my Simple Mobile SIM, i am facing the No Service/Network problem. I have tried couple of things explained on different site like, clearing the cache by holding home, power and volume buttons, updating the software, re-inserting the SIM, checking the Date Time if that is correct and coming from the network (which is correct), From Settings -> More network, choosing the different network modes and trying to connect to Network manually and automatically. However nothing working out for me. I am fed up with this issue. Could you please help?

Please note phone is unlocked and i have even checked the IEMI online and it is clear, no issue found. Thanks. — Asif

Solution: Hi Asif. The first thing that you want to do is to ensure that the SIM card itself is working (activated). Insert it on another phone and see if it works fine. If you’ve already taken care of that before contacting us, then the reason for your problem must lie on the phone itself.

GSM vs CDMA

Carriers around the world are usually divided between two leading technologies, GSM and CDMA. Both of them are incompatible with each other and so are their phones in general. This means that a GSM device may not work, or may work in a limited way when used in a CDMA network. And vice versa.

Do some research if you are in this situation.

Phones operate in particular frequencies only

Not all carriers operate in the same frequency bands. Samsung usually build phones with carriers’ requirements in mind. This means that even on the same Samsung phone model like the Galaxy Note 5, there’s a carrier-specific hardware that can prevent a phone from working in another network. For example, the AT&T Note 5 [SM-N920A] can only operate on the following frequencies:

  • 2G GSM: GSM850, GSM900, DCS1800, PCS1900
  • 3G UMTS: B1(2100), B2(1900), B5(850)
  • 4G FDD LTE: B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B17(700), B20(800), B29(700), B30(2300)

If you have, say, a Note 5 from a different carrier or from another country, there’s a chance it may have a different operating frequency. Again, get to know your device by searching its specification in Google and comparing its frequencies to that of your carrier’s. You may need to talk to your carrier’s technical support team to get accurate information about this topic.

Problem 4: Galaxy Note 5 won’t detect SD card

Have a used Galaxy Note 5. Purchased a Samsung SDHC UHS-1 32GB Micro SD card. Inserted card, went to Settings to format, low and behold under Storage, NO SD card section. Is this an OS problem or is it a phone problem. I did an OS upgrade. By the way, this is an unlocked Verizon phone, using Freedompop as my carrier. I tried a ADATA 32GB card also, same thing on both cards. Any help you can give would be appreciated Thanks. — Harold

Solution: Hi Harold. If your phone does not detect at least two working SD cards (we assume you’ve checked them in another device), then that’s clearly a phone issue. The SD card slot may be defective, or there’s an unknown software issue. To see if it’s a software issue, you must do a factory reset. Refer to the steps above on how to do it.

Problem 5: Galaxy Note 5 won’t charge, only charges when it’s on

So last month i updated my phone to Android 7.0 Nougat and i have the Note 5 SM-N9208 and since the update my phone won’t charge. When it’s turned off it stuck at the charging logo. It only charges when it’s on. It’s taking a lot of time to charge and i am using the original cable of the phone. At the bottom, it says fast charging and if my phone is at 60% and when i connect my charger to the phone it says approximately 1hour and 15 until fully charged. Does anyone is facing this problem? — Wayne

Solution: Hi Wayne. There are all sorts of charging problems out there and you’re not the first one to report this problem to us. If you’re 100% that your trouble started after the device updated to Nougat, then the usual set of software troubleshooting may work for you.

Before you start doing anything else, you want to make sure that all your apps are updated and compatible with the current Android version running. If you are fond of installing third party apps from unknown developers, be sure to invest some time in checking all your apps individually. Keep in mind that all apps are built with the same level of experience, expertise, and resources (yes, building an app needs a lot of time and sometimes money). If you are not sure if an app is compatible or not, be sure to uninstall it. Try to stick to official apps as much as possible as they tend to have minimal bugs.

Once your apps are taken care of, it’s time to wipe the cache partition. Below are the steps on how to do that:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the issues continue even after a cache partition wipe, don’t hesitate to factory reset your device. Refer to the steps above on how to do it.

Problem 6: Can’t recover files from a Galaxy Note 5 with a broken screen

I have a Verizon Galaxy Note 5. It was dropped and the screen shattered internally. My wife uses this phone to take pictures for her home based business and does not have a backup of most of the photos. I have no way to unlock the phone or input any commands. I have tried using software from Dr Fone and FonePaw. Neither of them are working, I assume because they do not have support for the Verizon devices. I tried using a Samsung utility to mirror the screen, but since I can not input commands on the phone, it will not connect. Any ideas on what I can do to get the pictures and other data off of this phone? Thank you for any help. — Brandon

Solution: Hi Brandon. You need a working screen to allow an external device to access the contents of your phone so no, there’s nothing that you can do. If you want to access the contents in that phone, you must have the phone’s screen replaced.

Problem 7: T-Mobile Galaxy Note 5 can’t access voicemail over metroPCS network

Hello. So I had my service with T-Mobile on my Samsung Galaxy Note 5. I purchased the phone from them and switched with that same phone to Metro PCS. After doing that I’ve been unable to access my voicemail. When I dial the voicemail, it tells me to put my phone number and then tells me I don’t have that service. On the visual VM app, it tells me I’m not authorize for the service. Metro PCS, T-Mobile and Samsung have no idea what’s wrong and why I can’t access the voicemail. We have reseted the phone several times already. They say the problem is that we can’t access the vm settings… any idea of how I can fix this?        — Karen

Solution: Hi Karen. If we are not mistaken, the voicemail app in the phone is T-Mobile provided app, which means that it may not work when it’s outside T-Mobile’s service area or network. We know MetroPCS is part of T-Mobile now but the technology that governs the voicemail app in your phone must still be specific to T-Mobile. Unfortunately, there’s no way we can help you with that. Kindly talk to metroPCS again and see if they can offer you an alternate app so you can access your voicemail.

Problem 8: Galaxy Note 5 keeps showing screen overlay is off, can’t access Gallery

I have a Galaxy Note 5. Two days ago, every time I tried to open an app a pop up would say that i need to turn my screen overlay off and to change it in app settings. I have reset app preferences, i have done a soft reset. Now i can’t even get into my Gallery. Also, today it started saying that phone has quit working any time i got a call. Plus my microphone stopped working as well. I have to use Bluetooth headset. Please help. I don’t know what to do. — Ngfactor

Solution: Hi Ngfactor. Do a factory reset and see what happens from there. All of these issues may have one and the same cause so resetting all software settings back to defaults may help. Please check steps above on how to do this procedure.

Problem 9: Galaxy Note 5 won’t connect to public wifi networks

Hi there! I was writing because I’ve been having some trouble connecting to certain WiFi spots with my Galaxy Note 5 phone. I seem to do fine on password protected networks that I save to my phone. But with any public networks, when I go to try to attempt to “sign in” to the network, it takes me to a page where they have displayed “this site cannot be reached.” I am assuming it is failing to take me to the part where you have to accept the connection in order to begin browsing. I used to be able to connect to public networks without this problem, and am wondering what I may need to change in my settings to resolve the issue? — Nina

Solution: Hi Nina. The first thing that you want to do is delete the system cache. This will force the phone to create a new system cache. Sometimes, a corrupted system cache lead to all sorts of trouble so wiping the cache partition makes sense.

Once you’ve done but the issue persists, you should do a factory reset. This should fix  whatever software bug that might have developed over time.

To know if a third party app is causing the trouble, you can also check how wifi works after a factory reset when there are no third party apps installed. If wifi works fine in public areas without any apps, but returns after apps are added, you should try to identify which of them is problematic.

 


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