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How to fix Samsung Galaxy S6 Edge Plus with black screen of death (BSoD) after Nougat update [Troubleshooting Guide]

We have received quite a lot of complaints from Samsung Galaxy S6 Edge+ owners after the recent Android Nougat update. While many were happy about the update, there were some that were plagued with problems after upgrading the firmware in their phones. Since they contacted us about the problem, we need to address this issue once again but this time we have to consider the fact that the phone is now running the latest Android version.

So, in this post, we will have to consider every possibility that may have resulted to this problem. We’ll try to rule out each of them until we can pinpoint what the cause is and what needs to be done to fix the issue. There are instances that this problem is just due to a minor problem with one of the apps or the firmware and there are also times that it’s a sign of a more serious hardware issue. We need to determine in this article which is which. So, if you have a Galaxy S6 Edge+ and are currently bugged by the same problem, continue reading below as this post maybe able to help you.

Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.

How to troubleshoot Galaxy S6 Edge+ that has black screen of death

Problem: Hi guys. I badly need your help because my Galaxy S6 Edge+ now has a black screen and it won’t respond no matter what I do. It still has the blue light blinking at the top of the screen but aside from that, everything is dark. Can you help me bring it back to life? What seems to be the problem with it? There was this update that I installed recently and I was still able to use my phone for a few days after that before this problem started. I’m not sure what the cause is let alone know what to do about it. I hope you can help. Thanks.

Troubleshooting: With the screen blank, there’s only so much we can do. So the main purpose of this troubleshooting guide is to try to make it responsive again. Please follow the steps below to try to fix this problem…

Step 1: Try doing the Forced Reboot procedure

There’s nothing much to it. It just simply refreshes your phone’s memory but the thing is it’s very effective in dealing this kind of problem wherein the phone’s screen no longer responds or turns on. It’s equivalent to the battery pull procedure we often do to phones with removable battery.

To do this, you just have to press and hold the Volume Down and the Power keys together for 7 to 10 seconds. If your phone has enough battery and if the problem was as minor as a system crash, then your phone should reboot normally.

However, if the screen still stays blank after doing this procedure (please do this at least a couple of times), then move on to the next step.

Step 2: Attempt to reboot your phone up in Safe mode

We are now trying to rule out the possibility that the problem is caused by third-party apps that may have gone rogue for some reason and caused conflicts in the system. By booting in safe mode, you’re temporarily disabling all third-party elements. So, naturally, if the problem is caused by one of those apps, then your phone can regain its control over its screen and you may be able to use it normally like before. Here’s how you boot your phone up in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming your phone successfully booted up in safe mode, then it’s clear that one or some of the third-party apps you installed is causing the problem. Try to reboot your phone normally for now to see if it can because if not, then boot back to safe mode and then do the following for the apps you suspect are causing the problem:

Try to update apps that need updating

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

Try to clear caches and data of apps you suspect

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

Uninstall apps you suspect are causing the problem

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if your phone cannot boot up successfully in safe mode or if these procedures didn’t work and your phone is still stuck after booting up, try doing the next step.

Step 3: Attempt to boot your phone up in Recovery mode

In recovery mode, the Android interface isn’t loaded so even if your phone is currently experiencing a serious firmware issue, there’s a great chance you can still make it to start in this mode. Once you reach the Android system recovery screen, you can do a couple of things that may fix the problem; you can try wiping the cache partition first and if that won’t work, you can proceed with the master reset. Here’s how you do these things…

How to reboot S6 Edge+ in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and the Home key (“Installing system update'” shows for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight “wipe cache partition.”
  6. Press the Power key to select.
  7. Press the Volume down key several times key to highlight “yes.”
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

How to boot your phone up in Recovery mode and do Master reset

  1. Turn off the device.
  2. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo displays, release only the Power key.
  4. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the phone.

If none of these things work, then bring your phone to a shop and let the tech check it for you. The firmware may need to be reinstalled.

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