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Cable and wireless fast charging not working on Galaxy S8, not receiving incoming calls, other issues

Hello there! Here’s one of our #GalaxyS8 and #GalaxyS8+ posts for this week. We hope you’ll find this article useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8+ camera app freezes when using panorama mode, camera app keeps crashing

Hello. I have a Samsung Galaxy S8+ and whenever I go into the camera app and click on panorama mode the phone always freezes then restarts. It even sometimes restarts when I’m in selfie mode or when I click on the shutter button quickly. Other than the camera app problem, the phone itself runs normally.

I’ve tried all the solutions mentioned in the article but don’t want to send it to a Samsung technician because I need the phone daily. Do you know if I create a ticket with a Samsung Rep online they will try to find a solution? Is this a software or hardware issue? Please let me know your thoughts. Thank you for your time and patience. — James

Solution: Hi James. This is most likely a software issue that can be fixed on your end. We don’t know what solutions you’ve tried exactly so let us give you again the things that you can do in this situation. If you’ve done them all already (as you’ve said), then simply ignore them and proceed to the next one.

The first thing that any user facing this problem is to address a possible camera app by deleting its cache and/or data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Clearing an app’s data is the virtual equivalent of reinstalling an app without actually removing it from the phone.

Now, if clearing camera app’s data won’t help at all, the next troubleshooting step that you’ll want to do is try using another camera app. The aim is to check if the particular built-in camera app is problematic. If you’ll be able to access camera without problems in, say, Facebook Messenger app, Google Hangouts, or any other third party app, then that means the stock camera app may be buggy.

To try and fix that, you must try to bring everything back to their defaults with factory reset. Here’s how it’s done:

  1. Back up data on the internal memory using Smart Switch app. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

If all these solutions won’t work, then that’s the time that you want to consider having the phone replaced.

Creating a Samsung ticket won’t guarantee a fix. The most that you’ll get from Samsung reps would be the advice we mention here.

Problem 2: Galaxy S8 won’t stay connection with Clarion NX602 device

My new S8 won’t stay audio connected with my Clarion nx602. I have to unpair from my phone and the stereo then restart both devices. Then when I re-pair I can get the audio to connect along with calls and contacts. But as soon as I shut off the stereo and turn back on, I literally watch the audio icon from my phone magically disappear. Then I have to start the process all over again! WHY? — Tim

Solution: Hi Tim. You’re dealing with at least 2 systems here so the problem can lie on any one of them. To try to fix the issue on the Galaxy S8, the things that you can do should include wiping the cache partition, installing system updates, and factory reset. We can’t tell you how to troubleshoot your in-vehicle navigation device or speaker system so you want to talk to its manufacturer or your car maker.

Most of the time this type of problem is caused by incompatibility with the devices’ Bluetooth protocols. Smartphones usually sport the latest Bluetooth systems while in-vehicle gadgets with Bluetooth functionality seldom receive updates at all. Most drivers don’t even bother to install updates even if they’re reminded to (which should remind you as well)so incompatibility with different Bluetooth protocols often occur, especially after a phone update, or when using top-of-the-line smartphones like the Galaxy S8. The Galaxy S8 is the first in its class to offer Bluetooth 5.0 so older Bluetooth devices may encounter some incompatibility problems with it. Although Bluetooth 5.0 is backwards compatible, which means that it should work with older Bluetooth versions, there’s no guarantee that it’s true for all devices out there. Manufacturers use a lot of different Bluetooth profiles that it’s not possible for every device to support all of them.

If your Clarion NX602 is already running the latest software update, try to contact the manufacturer and ask for support.

For reference, here are, by the way, the steps on how to wipe the cache partition on your Galaxy S8:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Problem 3: Can’t see all Facebook albums in Galaxy S8

I just recently upgraded my phone from a Galaxy S4 to an S8. I belong to several VIP LulaRoe groups on Facebook and I can no longer see all the albums of clothes listed in their groups. I can see only 10 albums but I know there are several more that I cannot see. When I get on with my old phone I can see them all but not with the S8. Can you please help me? — Ruby

Solution: Hi Ruby. Being not able to see all albums is not a device problem but rather an app usage issue so we recommend that you visit Facebook’s Help Community page and see if you can find solutions from site moderators or other users.

Problem 4: Galaxy S8 not receiving incoming calls, not directing missed calls to voicemails

My incoming calls, which are not saved into my address book only rings twice and then it looks like a missed call to me. However, these calls also do not go to voicemail so not only do I never get enough time to answer them, they don’t get the opportunity to leave a voicemail. This seems to happen though, when the caller is known to my address book. — Leanne_thomson

Solution: Hi Leanne. Did you do something different like install an app or update before you noticed this problem? If yes and it’s an app, try to see if removing it from your phone will fix the issue. If it was an Android update, try to wipe the cache partition and/or do a factory reset. Any of these two should fix the problem.

If you suspect that another app is behind this trouble, you can see what happens if you restart the phone to safe mode and simulate the problem. Once the phone is in safe mode, ask one of your friends to try and call you. If the issue won’t occur, that’s a confirmation of your hunch.

To boot to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Finally, if all else fails, contact your carrier and let them know of the problem.

Problem 5: Galaxy S8 screen is black and won’t turn on

I have a gold Samsung Galaxy and the charge is taking but my screen has been blank black screen. Unsure what happened or what to do. I’ve restarted it and took the battery out. I’m wondering if you guys could fix it or repair it and send it back to me. Or what can you guys do for me? my name is Lexus. i would greatly appreciate a return email thanks .        — King.lexus30

Solution: Hi King.lexus30. If your phone appears to turn on because it still makes sound notifications, vibrates when you restart it, or shows LED light during charging, then the problem is most probably a broken screen. In that case, we want you to try checking what happens when you restart the phone to alternate modes (Recovery Mode, Download Mode, and Safe Mode). If the screen will come back up when phone is booted to any of the modes, there must be a software problem causing it to fail while in normal mode. Here are the steps on how to boot to 3 different modes and what you can do if the screen turns back on:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If the screen remains black and won’t come back on, that means you can skip any software troubleshooting and just proceed directly to repair. And no, we don’t repair phones and don’t provide hardware diagnostics and troubleshooting. We suggest that you let a professional check the phone, or better still, just have it replaced.

Problem 6: Galaxy S8 Calendar sync keeps stopping

Hi there. I have the new S8 Plus and for some reason, the standard calendar app keeps stopping syncing. Sometimes I’ll go in the calendar and all of my appointments are gone – I have to turn this sync from the app off then on again for the calendar times to load. Any thoughts on resolve? I’m using MSFT Exchange for connecting to my work calendar. My kernel version is 4.4.16. —        Shaunda.rivers

Solution: Hi Shaunda. Like in any other issue, your troubleshooting should start by asking yourself what you did differently before that might have caused this problem. Did the problem start after an update (for Android or for an app), after changing some settings, or after installing a new app? An issue like this is usually tricky to fix and there’s no easy way to get to the bottom of it. You should consider all relevant things that happened on the phone before doing some other things.

If you can’t remember anything, or if there’s nothing that was added or changed on the phone prior to noticing the issue, you must try all the basic software troubleshooting like:

  1. wiping the cache partition,
  2. wiping the cache and data of apps involved
  3. observing how calendar works when the phone is booted to safe mode
  4. and doing a factory reset.

Since you’re using a third party service, Microsoft Exchange, you might also want to talk to Microsoft support about it, or visit their community support page to see if other users are having the same problem.

Problem 7: Cable and wireless fast charging not working on Galaxy S8

Last week I noticed my phone was not fast charging. Not only that but the standard charging was 13 hours to charge. I hooked up my wireless charger and it worked great with fast wireless. I did all the troubleshooting: switch plugins, cables, outlets, ran on safe mode, cleared partiton. So I assumed it was my USB until yesterday my fast wireless charging stopped working. It still will wireless charge at a normal rate.

Another thing I noticed is when I plug into a PC it does not give me any of the USB options. Don’t know if this is related but I’ve been having this very fine pink line running vertically on the right side of screen. It comes and goes only reason I brought it up is the time frame of both seemed to be close. Thanks in advance any advice will help. — Brad

Solution: Hi Brad. Troubleshooting for this issue is simple, especially since you’ve already did most of them before contacting us. Do a quick factory reset so you can establish a baseline. Once that’s done, check how wired and wireless fast charging works. If the problem persists after a reset and with no apps installed, there must be a hardware problem causing it. In most cases, it’s a bad charging port but if both occurs while doing wired or wireless, then it may be a power IC issue. Contact Samsung and see if they can replace the phone.

Problem 8: Galaxy S8 mobile data stays on while wifi is enabled

Yesterday, I suddenly noticed my phone is using mobile data, while on wifi. So I did some Googling and turned off all background data and  Smart Switch was already disabled and so is Roaming. But it still goes on. Right now I’m keeping track of how much it is over 24 hours, so I’ll have to stay home…:sunglasses: I could put my phone on Airplane mode but then I would be unreachable. — Hildairene2

Solution: Hi Hildairene2. Try putting the phone to safe mode (steps provided above)and see how mobile data works. While in this mode, all third party apps and services will be disabled. If everything looks normal, then one of your apps must be to blame.

If nothing will change even when the phone is booted to safe mode, do a factory reset.

Problem 9: Galaxy S8 Download Manager keeps redownloading the same file

Hi there. I am having a weird problem with my S8. Ever since I downloaded an image file from my Google Drive, my S8 download manager wants to keep re-downloading it. Random times during the day it will re-download this image and I will have multiple copies after a few days. I can go and disable the download manager but will this disable all downloads? Have you heard of this before? –Ih8country

Solution: Hi Ih8country. If you’re referring to the stock Download Manager app, then disabling it will only affect the items that app is downloading. Other apps that download other things will work as normal.

If you’re having a problem with Download Manager app or with Google Drive, make sure that you wipe each of their data (steps provided above). That should take care of the bug you’re experiencing.

 


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