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Samsung Galaxy S8 Plus keeps showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Gallery has stopped” on your new Samsung Galaxy S8+ is basically notifying you about the built-in pictures and videos manager that stopped working for some reason. It might be due to the problem with the app itself or a firmware issue that needs to be addressed immediately. We’ve already seen this kind of problem a lot of times in the past and we can expect that even high-end phones like your S8 Plus will still be able to encounter this kind error depending on the situation.

In this post, I will walk you through in troubleshooting your Galaxy S8 Plus with the “Gallery has stopped” error. We will try to look into each possibility why this error shows up and rule out each of them until we can pinpoint the problem. So, if you own this device and are currently bugged by this error, continue reading below as I will tackle a few similar issue.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Problem 1: Gallery crashes on Galaxy S8+ when taking pictures

Hi guys. I’m one of the people who got the Galaxy S8+ first and so far, I’ve been enjoying it so much. Yesterday, however, when I tried taking pictures, an error showed up saying “Unfortunately, Gallery has stopped.” I rebooted my phone, tried taking pictures again and it worked but then appeared again after a few minutes. Since then, I can no longer take pictures as the error keeps appearing. What can I do?

Troubleshooting: Frankly, you only have two options here: you can either bring the phone immediately back to the store or try troubleshooting it first to see if the problem gets fixed. If you decide to troubleshoot it, here’s what you should do:

Step 1: Clear cache and data of Camera app

You said the error shows up whenever you take pictures and while it’s the Gallery that’s crashing, it’s the Camera that triggers it so it would be fitting to clear its cache and data first. Don’t worry though, none of your pictures will be delete when you do this:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, open the camera and try taking pictures to see if the error still shows up, if so, move on to the next step.

Step 2: Clear cache and data of the Gallery

Now it’s time to go after the app that’s crashing. As I said earlier, it might be just an app problem and it’s the Gallery that’s having a hard time here. None of your pictures and videos will be deleted when you do this as they are saved somewhere safe.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Gallery in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, open the camera and try taking pictures to see if the error still shows up and if still so, then move on to the next step.

Step 3: Reboot your phone in Safe mode and take pictures

Booting in safe mode alone won’t fix the problem but it sure will give you an idea if the problem is caused by a third-party app or not, so it’s a necessary step for this kind of problem.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Try taking pictures while your phone is in safe mode. If the error doesn’t show up, then it’s confirmed that the cause of the error is a third-party app or some of them. In this case, move on to the next step, however, if the error still shows up, then skip to step 5.

Step 4: Find, reset and uninstall suspected apps

You only have to do this if the error message still shows up while your phone is in safe mode. You have to find the apps that are causing the problem, clear their caches and data and if that’s not enough, uninstall them. You must begin your search from apps you installed prior to the problem:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

This is how you uninstall an app from your Galaxy S8 Plus:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 5: Reboot in Recovery mode and wipe cache partition

There’s a chance that the problem is caused by some corrupt system caches. So, in this step, I urge you to delete all those caches so that they will be replaced with new ones.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem still occurs after this, then you have no other choice but to reset your phone.

Step 6: Backup files and data and reset your phone

At this point in our troubleshooting, it’s necessary to reset your phone. This is the last procedure you have to do and if the problem still occurs after this, then you have to bring it back to the store and have it replaced.

A reset will delete everything in your phone’s internal storage so make sure you make a backup of your important files and data. After that, disable the Factory Reset Protection (FRP) so you won’t be locked out of your phone.

How to disable FRP on your Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy S8+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Step 7: Bring the phone back to the store

After the reset, don’t install anything yet, instead, try taking pictures to see if the problem still occurs and if so, then  you have to bring it back to the store and negotiate a replacement. You don’t have to deal with this problem every single day and it might be an issue with the firmware. Future updates may be able to fix it but I’m sure you can’t wait that long.

Problem 2: “Gallery has stopped” error shows up when opening the camera

Hi guys. Every time I open the camera of my Galaxy S8 Plus, an error that says ‘Gallery has stopped’ shows up and when I hit OK or REPORT, the error will disappear only to reappear when I open the camera again. Do you know how to fix this?

Troubleshooting: Apparently, the camera app is triggering the error and based on that, this is what I suggest you do:

Step 1: Clear cache and data of Camera app

This is reset the camera app and rule out the possibility that the problem is caused by some corrupt caches and data in the camera app.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this and the error still shows up, the reset the Gallery app since it’s the app that’s crashing:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Gallery in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

Step 2: Try opening the camera in safe mode

Pretty much the same as the first problem, I want you to boot in safe mode and try opening the camera app to see if the error still shows up and if so, then you have no other choice  but to reset your phone. Otherwise, you have to find the apps that are causing the problem and uninstall each one of them.

Step 3: Reset your Galaxy S8+

Backup your pictures, videos, music tracks, files, etc. before the reset as they will be deleted and can no longer be restored. Then follow these steps to reset your phone from the Settings menu:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

If the problem still occurs after this, bring the phone back to the store.

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  1. My S8+ started rebooting on its own several hours ago and d it is now locked in the reboot screen an unresponsive to ant key or key combination.

    Please help

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