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Samsung Galaxy S8 Plus keeps showing “Unfortunately, Camera has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Camera has stopped” on your Samsung Galaxy S8+ could be a sign of a serious hardware issue or it could be just a minor app problem concerning the camera app itself. In other words, we don’t know for sure what the problem is just by having this error message. I understand your phone is still new and you should have paid several hundred dollars or have signed a contract with your provider for it that would last a year or two.

The point is, a high-end and expensive device like that should work properly without a hitch especially that it’s just a few weeks old. In this post, we will help you troubleshoot your phone so as to know what the real problem is and what needs to be done to try to fix it. Of course, if the problem cannot be fixed on your end, then you should seek help from a technician who will conduct texts to know if the device has to be replaced or can still be fixed. So, if you own this device and are currently facing a similar issue, continue reading below as this post may be able to help you.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Step-by-step guide to troubleshooting Galaxy S8+ with “Camera has stopped” error

Knowing what the problem is, what’s causing the error and whether or not it can be fixed without a tech’s help is important so that you can have your device replaced as soon as possible if the problem persists. Go through the troubleshooting steps below but before that, here’s one of the messages we received from one of our readers that best describes the problem…

Problem: I’m not sure if this problem is widespread but if it is, please do let me know. I have the new Galaxy S8+ phone and has been with me for barely a couple of weeks now. Everything is working except the camera as there’s an error that keeps showing, it says “Unfortunately, Camera has stopped” and it started about 3 days ago when I tried recording a video. The error shows up whenever I open the camera app. It’s a bummer really so I hope you can help me get rid of it.

Troubleshooting: We don’t suggest procedures that can potentially mess up your phone but a lot of things can happen while you’re troubleshooting, so please proceed at your own risk. Now, here’s what you need to do….

Step 1: Clear the cache and data of the Camera

The error popped up without apparent reason so let’s assume for now that it is just a minor app problem. Apps crash from time to time especially if the device is running out of memory or if there is a ton of apps and services running in the background. The S8+ has impressive specs but that could happen still. Therefore, it’s logical that, at this point, we have to reset the app that’s specifically mentioned in the error message. This will reset the app to its factory default settings and this is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings and then choose Apps.
  3. Find the Camera app and tap on it.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

Camera is one of the system apps so you cannot uninstall it unless you have root access. Clearing the cache and data is the best thing you can do to troubleshoot it. This procedure alone can potentially fix the problem provided that it’s just a minor app problem. If necessary, reboot your phone before you proceed with your troubleshooting.

Step 2: Open Camera in Safe mode

The error shows up in normal mode when built-in and third-party apps are running together in the background. Since the problem still happens after clearing the cache and data of the Camera, it’s time we try to  isolate the problem to know if third-party apps have something to do with it. That said, you need to restart your phone in Safe mode to temporarily disable all third-party apps. Once the phone is already in that mode, try to open Camera and take pictures or record videos. Here’s how you reboot your phone in Safe mode:

  1. Turn your Galaxy S8+ off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in this mode, try to see if the problem still persists by opening the camera and if the error still shows up, then skip to step 4. However, if the error disappears or won’t show up anymore, then your third-party apps have something to do with the problem. Move on to the next step.

Step 3: Find, reset, update and / or uninstall apps that cause the problem

Assuming that the error message “Camera has stopped” doesn’t show up if your phone is in safe mode, then there may one or some apps that are causing the problem. You need to find those apps starting from the one you suspect is causing the problem. First, try to reset the app by clearing its cache and data and then reboot your phone in normal mode. Open the camera and see if the error still shows up and if does, then try to see if there are apps that need to be updated. Lastly, if the problem still occurs after the update, then you have to uninstall them one by one. Here are the steps…

How to clear cache and data of suspected apps

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to update apps on your Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    1. Tap Update [xx] to update all applications with updates available.
    2. Tap an individual application and then tap Update to update a single application.

How to uninstall apps from your Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: Reboot your phone in Recovery mode and wipe cache partition

There is always a time that some of the system caches get corrupted and when Android continues to use them, performance issues may occur including the crashing of some apps. You don’t have access to individual caches but you can actually replace them all at once and you need to reboot your phone in Recovery mode, the option to wipe the cache partition is in that mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It will take a little time for your phone to reboot as it will rebuild deleted caches, so try to wait for it. Once it becomes active, try opening Camera to see if the error still shows up and if so, then you have to do the next step.

Step 5: Backup your files and data, then Reset your Galaxy S8+

After doing the steps above and the error still shows up, then it’s time to do the final procedure that will determine if the problem can be fixed without any intervention from the tech. After this and the problem still persists, you have to get the phone replaced. So, backup your files and data as they will be deleted and then disable the Factory Reset Protection (FRP), after which, reset your phone.

How to disable FRP on Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy S8+

  1. Turn off your Galaxy S8+.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Alternatively, you can reset your phone from the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

Step 6: Bring the phone back to the store and have it replaced

After doing the reset and the problem still persists, then you have to bring the phone back to the store. The tech will, of course, check it and do whatever he can to fix the problem. The replacement will be provided if the problem can’t be fixed by the tech.

Troubleshooting Galaxy S8+ with “Camera failed” error

The “Camera failed” error is more of a hardware problem than an app or a firmware one, unlike the previous one. Now, here’s one of the messages that we received that very much describes this issue…

Problem: Hi. every time I open the camera on my phone, there is a message that pops up, it says Camera failed. I don’t know why it’s doing this but it started yesterday. I didn’t do anything unusual, the phone was never dropped and hasn’t been submerged in water. It just happened, you know. Can you help me, please?

Troubleshooting: This error also doesn’t tell us what the problem really is, it only notifies us that the camera failed for some reason. Therefore, we have to troubleshoot your phone to know what it’s all about and this is what you’re going to do:

Step 1: Restart your Galaxy S8+ in safe mode

This for you to know if third-party apps play a hand in this problem. Booting it in safe mode will temporarily disable all third-party apps, so if the error is fixed while in this mode, then you just have to find that app that’s causing the problem and then uninstall it. This is how to reboot your phone in safe mode:

  1. Turn your Galaxy S8+ off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 2: Wipe the cache partition

Just like in the first problem, you have to rule out the possibility that some corrupt caches are causing the issue. You just have to boot your phone up in recovery mode and wipe the cache partition from there. Wait for your phone to become active before opening the camera again.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Step 3: Reset your phone to rule out the possibility of a firmware issue

This is the last thing you need to do before you actually bring your phone to the store and let the tech check it for you. It doesn’t only bring your phone back to factory default settings but also delete all your personal information. However, make sure you backup files and data you don’t want to lose.

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