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Samsung Galaxy S6 Edge Plus shows “Unfortunately, Settings has stopped” error [Troubleshooting Guide]

Unlike other app errors, the “Unfortunately, Settings has stopped” is more serious considering the app that crashes. The Settings app actually covers all other apps and services in your phone. It stores your preferences and is deeply embedded into the firmware. So, if it crashes, it’s also tantamount to saying the error is a sign of a serious firmware issue but we really can’t be sure unless we troubleshoot.

So, in this post, we will walk you through in troubleshooting your phone that’s showing “Unfortunately, Settings has stopped.” Let us try to rule out every possibility until we arrive at a point wherein we can pinpoint what the problem really is so that we can find a solution that might fix the problem for good. If you own this device, then continue reading the rest of the article as it might help you.

Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.

How to troubleshoot Galaxy S6 Edge+ with “Settings has stopped” error

Problem: Hello droid guy I hope you can help me with my problem. I have a Galaxy S6 Edge+ and about a couple of days ago, it started showing the error “Unfortunately, Settings has stopped.” But before that error shows up, the phone would slow down and even freeze for a second or two. What seems to be the problem with my phone? Can you help?

Troubleshooting: As I said earlier, this is a serious app issue as it concerns the Settings. A reset has a higher probability to fix it but there’s one more thing I want you to do especially if the error started after an update.

Step 1: Wipe the cache partition to replace all system caches

Based on our experience, the Settings app crashes when there are a lot of caches that got corrupted or obsolete. Therefore, make sure you wipe the cache partition first prior to doing the reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and the Home key (“Installing system update'” shows for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight “wipe cache partition.”
  6. Press the Power key to select.
  7. Press the Volume down key several times key to highlight “yes.”
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

After this, try to observe your phone to see if the error still shows up together with the freezes and lags. If so, then the next step will fix the problem.

Step 2: Backup your files and reset your phone

The reason why this comes last is because of the hassle it entails in backing up your data. If it’s impossible to backup your files in normal mode due to the error, then boot in safe mode and backup your data from there…

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When “Samsung Galaxy S6 edge+” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode in the bottom-left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

After backing up your data and files, disable the Factory Reset Protection…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

Now, follow these steps to reset your phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and the Home key (‘”nstalling system update” will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight “wipe data / factory reset.”
  6. Press Power button to select.
  7. Press the Volume down key until “Yes — delete all user data” is highlighted.
  8. Press the Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

You can also reset your phone from the Settings menu.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this helps.

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