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Samsung Galaxy S6 Edge Plus shows “Unfortunately, Contacts has stopped” after Nougat update [Troubleshooting Guide]

The error message “Unfortunately, Contacts has stopped” in our Samsung Galaxy S6 Edge+ is actually notifying you of an app crash involving the built-in contacts manager. It’s not the first time we’ve encountered this problem and it’s not exclusive to the Galaxy S6 Edge+ as well because other devices can also experience this error depending on the situation. The good news is, more often than not, this error is minor and can easily be fixed.

In this post, I will walk  you through in troubleshooting your phone that has this error message. We only have to do a few procedures that I know will work and get rid of this error message for good. However, there’s no 100% guarantee that we can fix the problem as there are times when the firmware has to be reinstalled and you need a technician to do that if you care about your phone’s warranty and the risks it entails. If you own this phone and currently experiencing similar issue, read on as we might be able to help you.

For our readers who have other concerns, make sure you visit our troubleshooting page as we’ve already addressed a lot of problems with this device. Find ones that are similar to yours and use the solutions we provided. If they don’t work or if you need more help, contact us through our Android issues questionnaire and make sure you provide as much information as possible about the problem so we can give you more accurate solutions.

Troubleshooting Galaxy S6 Edge+ with “Contacts has stopped” error

Problem: Hi guys. I have recently upgraded my phone’s operating system but after that, an error started to show up every time I make a phone call. It says “Unfortunately, Contacts has stopped” and when I hit OK, it disappears only to show up again when I try to make a phone call. My phone is a Galaxy S6 Edge+ and the new update is Android 7 or Nougat. Can you help? Thanks.

Troubleshooting: Now, let’s go straight to our troubleshooting, here’s what you need to do:

Step 1: Clear cache and data of the Contacts app

The error message specifically mentions Contacts to be the one that crashes so we have to go after that app. However, before you reset it, try to backup all your contacts so that you will have a backup if anything goes wrong. You said the error only shows up when you make a phone call, so you can actually export your contacts list or sync it with your Google account. After which, follow these steps to reset the app:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap Contacts in the default list.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

Step 2: Clear cache and data of the Phone app

The error mentions the Contacts app but the trigger is the Phone since it only shows up when you make a phone call. So, it’s also necessary to reset the phone app:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap Phone in the default list.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

Step 3: Delete all system caches via Recovery mode

The problem started after an update so there’s a chance it’s caused by some corrupt system caches. Delete all of them so they will be replaced with new ones that are completely compatible with the new system:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and the Home key (“Installing system update'” shows for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight “wipe cache partition.”
  6. Press the Power key to select.
  7. Press the Volume down key several times key to highlight “yes.”
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Step 4: Reset your Galaxy S6 Edge+

After doing the previous steps and the problem still occurs, then you have no other choice but to reset your phone. Make sure you backup all your important files and data, then disable the Factory Reset Protection (FRP) so you won’t be locked out.

How to disable FRP on Galaxy S6 Edge+

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to reset your Galaxy S6 Edge+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and the Home key (‘”nstalling system update” will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight “wipe data / factory reset.”
  6. Press Power button to select.
  7. Press the Volume down key until “Yes — delete all user data” is highlighted.
  8. Press the Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this helps.

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