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What to do if your new Samsung Galaxy S8 Plus starts freezing [Troubleshooting Guide]

It is unusual for a powerful phone like the Samsung Galaxy S8+ to freeze because performance can always be measured with how high the specs are and the S8 Plus is never short of that. We have seen a lot of freezing issues with other phones in the past and while many of them were caused by firmware issues, there were cases wherein hardware problems also resulted to performance issues. So, we really can’t be sure what the cause of the problem really is.

In this post, we will walk you through in troubleshooting your device that started freezing for no apparent reason at all. We will look into each possibility and rule them out one by one. This has to be done as soon as possible so that you can negotiate for a replace with your provider if the problem can’t be fixed. So, if you own this great phone and are currently bugged by this problem, continue reading below as this post may be able to help you.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Step-by-step guide to troubleshooting Galaxy S8+ that keeps freezing

It is imperative that you troubleshoot your phone as soon as possible to know if you can fix the problem on your own because if not, then you need to bring it back to the store and have it replaced. Now, here’s one of the messages that best describes this issue…

Problem: Hi guys. I badly need your help because my phone keeps freezing now. I got it a couple of weeks ago as an upgrade from my one S4 and now this problem is causing too much inconvenience. I need my device for my job, you know, emails, text and calls but I can’t do those things smoothly like before since it keeps freezing. Sometimes it would only take a couple of seconds before I can gain control over my device but there are times when I really have to reboot it. It’s the new Galaxy S8+ so I’m a bit frustrated. Can you help? Thanks.

Troubleshooting: Freezing issues aren’t so common with high-end devices but since it happens, it might be a sign that your phone is experiencing a serious firmware problem. Here’s what you need to do about it:

Step 1: Do the Forced Reboot procedure

Before anything else, you need to rule out the possibility that the freezes are caused by a glitch. Regardless whether it’s a glitch in the system or the hardware, doing the Forced Reboot procedure will address them. All you need to do is the press and hold the Volume Down and Power keys together for 7 seconds and your phone will reboot normally but with a refreshed memory. After which, continue your observation to know if it still freezes and if so, move on to the next step.

Step 2: Reboot your phone in safe mode and observe

Now, we have to know if one or some of the apps you installed is causing the problem. We need to isolate it by starting your phone up in safe mode. It’s an environment wherein only built-in apps and services are pre-loaded and all third-party elements are temporarily disabled. This is how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the phone is still freezing while in this mode, then skip to step 4, otherwise, move on to the next step.

Step 3: Find the app that’s causing the problem

If you’ve installed an app prior to this problem, then that might be the reason why the phone is freezing especially if the problem is seems fixed while in safe mode. The first thing you need to do in this case is to try to find out if there’s an available update for the app as the developer may have already rolled out an update especially if the problem is widespread. This is how you update apps on your S8+…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If there is no available update for the suspected app, the proceed with the clearing of its caches and data…

Clearing cache or data from an app can fix some software problems. If you clear data, any data stored in that app is lost, such as settings, login information, and saved games. If you don’t want to clear the data, try just clearing cache first. If you still experience problems, then clear data too.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

If this doesn’t fix the problem, then you really have to try to uninstall it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: Delete all system caches so they’ll be replaced

It’s actually an optional procedure but I suggest you do this as it can fix the problem if it’s caused by some corrupt system caches. This will delete all the caches but the system will rebuild them during the next boot up. All you gotta do is reboot your phone in Recovery mode and wipe cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Step 5: Backup files and data, then reset your phone

This is the last thing you should do and if the problem still happens after this, then you have to get your phone replaced. This doesn’t only reset your phone, it also deletes all your personal information, which is necessary before you bring your phone back to the store…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If you want, you can also reset your phone from the Settings menu but that is if the freezing doesn’t bother you…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

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