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Galaxy Note 5 stops making sound notifications after an update, other issues

Hello guys! Welcome to our new #GalaxyNote5 post for the day. We hope you’ll find this one another good source of Android troubleshooting tips and solutions.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 charging port not working properly

Charger port acting crazy. Sometimes it works, most times it doesn’t. It seems to think there is a charger being plugged in and out of it repeatedly. It’s flashing the “wrong type charger” message over and over without anything actually being plugged into it. It just started showing “set up/install gear vr” at the same time the charger port problems started. There is no Uninstall option for” gear vr” only force stop. I’ve done everything your site says to do, problem still persist. I have recently purchased a wireless charger to keep it charged, but need to know if the external charging port can be turned off. Thanks for any assistance, Jason.

Solution: Hi Jason. Based on the symptoms you describe here, you clearly have a bad charging port. Unfortunately, there’s no way to turn it off or even isolate it from the system software. You can either accept the fact that it’s broken and continue using a wireless charger starting now, or you can have the phone repaired or replaced. No software troubleshooting can fix it obviously so the most effective way of dealing with it is by sending it in.

Problem 2: Galaxy Note 5 has spotty connection after it was accidentally dropped

Hello, I am having issues with connectivity with my Samsung Note 5. About a week ago I cracked the back of my phone and Sprint sent it out for repair. They performed a factory reset. Since getting it back today, I have had VERY spotty connectivity. I went back to Sprint, they did some updates and sent me back on my way. Still having the same issues. My phone basically has no service if im home what so ever. This has never been an issue previously. Any insight would be helpful. Thanks. — Julie

Solution: Hi Julie. If you did not have this problem prior to sending the phone in for repair, you should seek for a new phone instead of opting for repair. The drop may have damaged the network chip or antenna so there’s nothing that you can do about that on your end.

Problem 3: Galaxy Note 5 status bar portion of the screen is blurred

Hi. When I open my Samsung Galaxy I have noticed that the Battery Level and the time displays on the very top of the screen appear blurred. The rest of the display including the Clock and S Planner and all the icons are fine. It is only the very top of the screen display that is problematic. Is there a way to fix this please?        — Edwin

Solution: Hi Edwin. Boot the phone Recovery mode and see if the same portion of the screen shows a blur or inconsistency. If it does, then you clearly have a screen problem. In that case, you want to have the phone repaired or replaced.

If the screen looks normal including the part where the blur was showing, then the problem is probably caused by a software glitch or the theme you’re using. In this case, you’ll want to do a factory reset to reset everything back to their defaults.

Below are the steps on how to boot your phone to Recovery mode. Keep in mind that you can do a factory reset when you’re in Recovery mode.

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Problem 4: Verizon Galaxy Note 5 keeps adding “+” in front of number when dialing back

Hi. I have a unlocked Note 5 from Verizon. But am using it on ATT. Whenever I get an incoming call – the phone adds a plus ‘+’ sign in front of the number. So, if I want to return the call later – if I go to my call log and select the call and try calling back – i keep getting the engaged tone. This happens when ever I go to my call log and return the calls. I have to manually delete the + sign from the dialer and the call back. Otherwise this doesn’t work. I looked up some boards, some suggested using an app called ‘prefixer’ but this is like a trial version – doesn’t always work. Can you please – please help???        — Bslkp

Solution: Hi Bslkp. There must be a bug in the phone dialer app you’re using. If you’re using the native dialer app that came with the phone (probably one from Verizon), try using other dialer apps. There are many phone (or dialer) apps out there including the ones that came with social networking services from Facebook, Google’s Hangouts, Viber, etc. Just take a pick and use one as default.

Don’t hope for a permanent fix for the issue since you are in an AT&T network running a Verizon device. Some things don’t always work with this setup.

Problem 5: Galaxy Note 5 wifi won’t connect automatically unless phone is unlocked

Ever since I got updated to Nougat, my phone will not connect to wifi until i unlock the phone. For instance, if i am home and i leave, when i come back it doesn’t connect. There have been times it has set for a hour and wont connect until i open the phone up. as soon as i swipe to open it, you can see the 4G at the top and then the wifi will come on in a few seconds. i have tried everything. reset network connections, forgot networks, i have done a factory reset multiple times. I’ve started in safe mode. the wifi on during sleep is on. It especially causes a problem at work when the wifi drops out, it won’t reconnect until i actually unlock the phone causing me to miss calls and text. did not do this on my old android version, but now all the time. Any help would be greatly appreciated. I’ve contacted my carrier, I’ve contacted Samsung and the only responses i get are to try the things i have already tried. One lady just flat out said i am out of luck. I wish i could just go back to the old version. At least it worked. I don’t know what else to try. — Bobapjok

Solution: Hi Bobapjok. Do another round of factory reset and observe how wifi works when there are no apps or updates installed. If the problem stays when the phone is running a clean operating system version and there are no apps at all, that means that the firmware you installed (we assume it came over the air from your carrier) is buggy. This means that the only thing that you can do about it is to let the carrier know and hope that they will do something about it. Other than that, you’re really out of luck and must find a way to have the phone replaced if you want to have it fixed for good.

Problem 6: Galaxy Note 5 keeps saying VR is connected, won’t charge

Other day Oculus screen popped up and had issues installing, kept freezing. Then the wave on the bottom that pops up when connected to charger kept piping up when not connected to a charger. When it is connected it would connect and disconnect over and over. Did a reset thinking maybe a virus but issues kept happening while in restart process it continues to happening. Then charging was enabled and there was a x over the battery. Reset phone 2 more times and issues went away for a few days then started up again. Oculus screen keeps coming up I did the install process hoping it would stop but nope screen pops up every now and then. It also makes a chiming sound then screen goes black when phone is in use. Have to press home button to get back to where I was at. It’s a real pain in the ass considering I still have 4 months left to pay on the phone. Then today it starts up again and now I’m unable to charge my phone so I’m at a loss please help me I hope there’s an easy fix. — Brandon

Solution: Hi Brandon. An issue like this is caused by a bad charging port. It must be damaged for some reason and it keeps “detecting” that a VR (virtual reality) gadget is connected. This is a common symptom for a broken charging port so we suggest that you send the phone in so it can be fixed or replaced.

Problem 7: Galaxy Note 5 stops making sound notifications after an update

My device, a Samsung Note 5, has the following problems after a period of time after turning on or soft reset:

 

  • Received phone calls do not notify with a ring or any sound whatsoever.
  • Apps that have sound no longer give any noises when awakening the phone from a sleep state.
  • Alarm clock does not give audible alarms or sounds any more. I noticed these problems starting after updating my phone’s OS to Android Marshmallow.

 

Unsure if this was sent the first time. Resending. I have a problem with sound not working on my phone after an undetermined time.   Some apps do not sound when they did before.  The incoming phone calls do not notify by any sound and the alarm for the clock app native to the phone stops sounding any alarm. It seems to have begun after T-Mobile rolled out a request for updating my Samsung Note5 Android OS to Marshmallow. — Jzepv36hmd

Solution: Hi Jzepv36hmd. Try to wipe the cache partition first. Sometimes, updates can corrupt the system cache, which in turn can result to problems. Making sure that you wipe the cache partition is a necessary first step in this case. Here’s how to do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition won’t fix the problem, your next move should be to make sure that notifications settings for each affected apps are  checked under Settings>Notifications.

If all notifications are set properly for each of the affected apps, but the problem remains, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 8: Galaxy Note 5 charging erratically

Hi. I have been experiencing a very strange battery issue with my note 5. From yesterday it stopped charging randomly. Sometimes it would charge and sometimes it wouldn’t, but if i switch off the phone it would charge. But today it stopped charging at all even when the phone is powered off and I tried all the fixes you have said excluding the factory data reset. Nothing worked. After a lot of trial and error and trying all your fixes now it’s charging when the phone is powered off but there’s a catch — it stops charging after every couple of percentage. And the I have to immediately remove the charger from the port and reconnect it. In the last 45 minutes or so the battery charge has gone from 0-23% but I had to reconnect it at least 20 times. Could you please help? — Govind

Solution: Hi Govind. The only troubleshooting and possible solution that we can think of in this case is battery recalibration. This will help the operating system to detect the true battery power levels. Below are the steps on how to do it:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery recalibration won’t permanently fix the problem, consider getting the phone replaced.

Problem 9: Galaxy Note 5 bottom screen working intermittently after phone got wet

The bottom closest to my home button on my touch screen has completely stopped. I restarted my phone and it fixed it at first. Then it stopped again. Then it worked again and after waking up after 3 hours of it beside me on the charger. It had stopped again . This issue began after the phone had gotten a little wet around 6pm because a little water had splashed on it while I was doing dishes. Its not the first time it’s gotten a little wet. — Logan

Solution: Hi Logan. Pull up your phone’s service menu first so you can test the functionality of the screen. Here’s how to do that:

  1. Open the phone’s dialer app (Phone app).
  2. Dial “*#0*#” without the quotes.
  3. Tap Touch box.
  4. Now touch the part of the screen having the problem. If your touch does not register properly, of if you see a visible defect in the screen, you can bet the screen is broken.

If you think the screen is broken, send the phone. Remember, a Note 5 does not have  water-resistance protection so even a tiny amount of moisture inside can damage components.

Problem 10: Galaxy Note 5 won’t charge, remains unresponsive

I put my phone on charger all the night yesterday. when I look at it it was 90%. Then I didn’t use it much, battery become 40%, then it was dead when I was using it. So i put it on charger for about 6 hours but all I found the sign of charging but I didn’t charging any percent and the charging lamp isn’t turning on. it always use the mobile charger and this time I change the charger but nothing new. What I should do. It died. — Hanaa

Solution: Hi Hanaa. Try to see if you can power on the phone to any of the following modes. If you can, you should try to do the follow up troubleshooting for each one. If the problem remains and the phone stays dead, have it repaired or replaced.

Here are the steps on how to boot your Note 5 to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


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  1. to solve problem 7 you just need to Boot in safe mode then restart the phone your phone is fixed
    it will fix all samsung note 3 & 4& 5 & etc .

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