in ,

Galaxy Note 5 can’t send SMS or make a call after an update, won’t charge, other issues

Galaxy Note 5 users, welcome to our most recent article that addresses some of #GalaxyNote5 issues. This post entertains 10 more Note 5 problems and we hope that it becomes another good reference for those looking for solutions to their Note 5 problems. Keep in mind that we are continuing to publish Note 5 posts so keep watching for more of the same in the coming days.

 

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 connection to Roku box very slow

After doing the current update (N920R6WWU2DQD1) I am experiencing problems using my Note 5 hotspot with my Roku box. The phone connects and sometimes works ok but 95% of the time it is too slow to load even small video clips. I had no problems using the phone for this purpose until doing the update. I have 2 Roku boxes and it behaves the same on both so it’s not the Roku equipment. I removed the SIM card and put in my old iPhone 5S and everything works great with no slow performance at all so it isn’t an issue with my service or provider.

Something that I also find totally odd is that I don’t notice any slow down when other devices connect to my Note 5 hot spot. The same videos and movies that won’t connect on my Roku box load and work fine on my laptop. It’s as if now there is some sort of conflict with my Note 5 hot spot and my 2 Roku boxes as a result of the software update. The mobile internet service also runs fine on my Note 5. It shows that it is operating in LTE mode and I am using it in a very strong service area. Please help because I use this service a lot and I don’t want to have to switch back to an iPhone. — Jack

Solution: Hi Jack. If the only thing you did differently before noticing the problem is to install an Android update, wiping the cache partition or doing a factory reset on your Note 5 may help. Below are the steps on how to do each one.

How to wipe the cache partition on Galaxy Note 5

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

How to factory reset a Galaxy Note 5

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Wipe the cache partition of Galaxy Note 5
  3. Turn off your Samsung Galaxy Note 5 completely.
  4. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  5. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  6. Once the Android logo shows, release both the Volume Up and Home buttons.
  7. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  8. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  9. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  10. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition and doing a factory reset won’t help, contact Roku and Samsung to get support from both companies.

Problem 2: Galaxy Note 5 won’t stay on unless plugged in to charger

Dear Sir/Madam. Following are problems I’m facing:

  1. Initially, my phone was able to switch on but unable to open any application. If I open any application, the phone will straight away switched off and can’t be started again.
  2. I have to put on charging then only can switched on, at this time my battery will shows rapid dropage in capacity, from 95% to 60%.
  3. Once fully charged, I pull out from charger, then whenever I choose any application the same symptom as step 1 and 2 will appear again. The only apps that I can acces without any trouble at this time was Whatsapp and Facebook only.
  4. Problem become more worse when at one stage I have to continuously charge the phone in order to maintain the phone in on condition. If I stop the charging the phone will turn off and can’t be switched on again.
  5. On my side what I did, clean the charging port and reset to factory setting. But the problem still exist. Kindly need your valuable input to overcome this problem. Thanks and best regards. — Basrin

Solution: Hi Basrin. Try to recalibrate the battery and see if it will change anything. Just follow these steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Battery recalibration is meant to address a possible software glitch preventing the OS from reading correct battery level. If the problem continues and the phone continues to shut down when it’s unplugged from the charger, there must be a serious problem with the hardware. Have the phone repaired or replaced.

Problem 3: Galaxy Note 5 “No mobile network” and “Message failed” error

So, lately after installing the version 7.0 on my Note 5, i have been encountering a lot of problems. My phone will go into “No mobile network” and “Message failed”. I can’t text nor make calls most of the time unless i have direct wiFi. Thus is by far making me angry because i have never encounter this before as a Samsung user. I took it to AT&T and they said it possibly could be the SIM card so they replaced it with a new one. As of now i can make phone calls but i can’t send messages or it’ ll show “message failed”. I’ve try many things online and still don’t work. — Adam

Solution: Hi Adam. If the main concern right now is the phone’s inability to send SMS, the first possible solution that you want to do is to clear the cache partition. This will force the phone to delete the old cache and build a new one.

If that won’t fix the issue, your next move would be to clear the cache and data of the messaging app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If you can’t fix the issue either by wiping the messaging app’s cache and data, do a factory reset.

If all else fails, let your carrier know and let them handle the SMS problem.

Problem 4: Galaxy Note 5 stopped charging after an update

I recently — and I generally pay attention — before I upgrade, but this upgrade was pushed to me, upgraded my Note 5. I believe I am at version 6.0. The phone worked properly all day, but that night, I was at approximately 17% battery life. I closed everything out, and made sure there was nothing running in the background. The next morning my phone was dead, and I tried to charge it. The icon that indicates the phone is charging was illuminated for about 5 minutes, then it went out. This happened a few more times, but it still would not charge. I tried the reset, and everything else, to no avail. Please help me. — Roy

Solution: Hi Roy. Have you tried using another known, working charger and USB cable? If you haven’t make sure that you do now. This should be the first troubleshooting step that you want to try.

If the phone remains unresponsive and won’t charge at all, try to restart it to other modes before charging again. Here are the steps:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Should the phone continue to fail to charge, or won’t even boot to any of boot modes above, there’s nothing more that you can do except to send in for repair or replacement.

Problem 5: Galaxy Note 5 keyboard app lost 1 row of characters after Nougat update

Last security patch level was on May, 1, 2017. Nougat version 7.0. The keyboard had 5 rows with the top row being numbers. Now there are only 4 rows on the keyboard. This just happened 2 days ( May 29, 2017) ago after re-booting the phone. I’m not sure what changed but I would like to get that top row of numbers back again on the keyboard. Any help would be appreciated. Thanks. — Steven

Solution: Hi Steven. If you’re referring to the default keyboard app — Samsung keyboard — you can reset it to its default settings by wiping its data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for Samsung keyboard app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

The same steps can be done for other keyboard apps.

Problem 6: Galaxy Note 5 keeps booting on and off after turning fast charging button to ON

I own a Samsung Note 5 STK South Korea. I was discussing with a friend so in the course of that I told him that you can disable fast charging on your phone. To demonstrate that, I open the phone setting and disable the fast charging button and put it on again. Immediately, my phone started rebooting frequently to the extent that you cannot make use of the phone again. Thank you. — Robert

Solution: Hi Robert. If you can, boot the phone to safe mode first. This will allow you to stabilize the phone if it’s caused by a third party app bug. Here’s how:

  1. Press and hold the Power button.
  2. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Once the phone is back to normal (hopefully it does), open Settings and turn the fast charging slider to where it was before. This is just a workaround and may not fix the issue permanently. We haven’t heard of any fast charging button related bug before but if you want to check if that’s the case in this device, boot it back to normal mode (by restarting the phone), and turn on fast charging again.

Try a factory reset if the issue returns.

Problem 7: Galaxy Note 5 can’t send SMS or make a call after an update

Since updating to Nougat yesterday I have been having issues making calls and sending text messages. When I try to make a call it hangs and advises call not made but won’t back out of the call screen. After several minutes it does but then I can’t turn my phone off to restart.

It also will not send text messages. Trying to clear cache as advised but turn phone off to get to safe mode or anything. — Graeme

Solution: Hi Graeme. Kindly go over all the cases above and do our suggested troubleshooting for similar issues. Basically, what you need to do are the following:

  1. Wipe the cache partition
  2. Delete cache and data of affected apps (Phone and Messaging apps)
  3. Factory reset

If your issue continues after doing all the troubleshooting above, you must talk to your carrier on how to fix the problem.

Problem 8: Galaxy Note 5 won’t update automatically after it was fixed

As i have Note 5, i have updated it to Nougat 7.0. After that i have hard reset my phone. it was asking for my Gmail account. as i entered my Gmail it was asking that I sign in with Gmail. you sign in first. it was a problem. i go to market and show to software expert. he open my phone for me and handover my phone to me. it was in Mashmallow 6.0 again. After that i am trying to update it now to Nougat again but it’s not updating automatically. So what do i do now? Please help me. — Sohail

Solution: Hi Sohail. Did you bring your phone to your carrier’s shop? If you didn’t and it was a third party technician that reverted the operating back to Marshmallow, it’s possible that they may have installed something that prevents the phone from updating automatically. By automatically, we mean an over-the-air update (OTA) provided by your carrier via its network. Because we know very little about the software and apps running in your phone, we don’t know if our suspicion is correct or not. The best thing that you can do right now is to go back to the store that fixed your phone and ask them how to make your update itself automatically. This is normally done by installing the official firmware in your device and hope that you’ll soon receive a notification from your carrier to download the update. If the shop did install a non-official firmware to fix the problem, there may be no way for your device to install updates automatically. Again, it’s important that you talk to the technician who fixed your phone so you’ll get the advice you need about this issue.

Problem 9: Galaxy Note 5 email app keeps repeating the message after sending

I have a Samsung Note 5. Ever since i got the phone, whenever I use the email app that came with the phone, each time I compose a new email or respond to an e-mail, the text that I type always shows up twice AFTER it’s been sent. For instance, if I type “Pick me up at 7pm,” then everything looks fine before I hit “send”, but after I hit “send” the copy of the email that is in my sent folder and the version of the email that the person receives says: Pick me up at 7pm. Pick me up at 7pm How do I fix that? — Julie

Solution: Hi Julie. It can be caused by an app bug that you can simply fix with a clear cache or data solution. If you haven’t tried that yet, we suggest that you do to try to fix the problem. Make sure that you clear the cache of the email app you’re using and not any other email app. Once you’ve cleared the app cache, check how emailing works again by sending another message. If the issue continues, clear the app’s data.

If that will fail as well, consider doing a factory reset.

Problem 10: Galaxy Note 5 screen unresponsive, showing discoloration, and does not work at all at times

Hi. I have an intermittent issue with my Samsung Note 5. The screen keeps freezing, but if I am mid text etc I can continue typing etc. When I lock then reopen the screen anything I had typed is visible. I can then hit send etc and the message will send but my phone will have broken. Some times I can use my phone for 30 mins without an issue. Other times I have to constantly lock and unlock my phone using the power button. It’s gotten to the stage where at times i can sit and try to unlock my phone using the power key and it will either be non responsive, half a screen appears, it will show my wallpaper and prompt me to swipe but won’t react, or it will light up fully and prompt me to swipe with no response.

When in charge the screen goes multi coloured, it’s white but with rainbow dots all over it. I have tried factory reset. I also took it to a phone repair shop but the attendant had never seen an issue like this. He suggested software as opposed to hardware.

I should also add that the phone had not been dropped immediately before the issue started happening. It has been dropped in the past but always remained usable. It has no water damage. — Ciara

Solution: Hi Ciara. In most cases, screen discoloration almost always signifies a malfunctioning screen assembly. A technician should be able to tell you if there’s a problem with the LCD by simply looking at it, or by booting the phone to another mode like Recovery mode. If you want to check it for yourself, just try the steps below to start your phone to Recovery mode:

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. You can either wipe the cache partition or do a factory reset when in this mode.

Once the phone has booted to Recovery mode, try to replicate the problem by charging the phone. If the erratic screen behavior and discoloration continues, that’s proof that the LCD may not be working properly. Unfortunately, the only way to fix a broken screen is repair. Contact Samsung and let them do the repair or replacement for you. If that’s not possible, a good third party service center may do the required procedure.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Leave a Reply

Your email address will not be published. Required fields are marked *

Samsung Galaxy S7 keeps popping up random words while texting after the Nougat update [Troubleshooting Guide]

Samsung Galaxy S7 displays notification that CPU is too hot to charge, device is frozen [Troubleshooting Guide]